Press & Media

New State-of-the-Art Facility Enhances Company's Ability to Service New Customers and Allows for Continued Expansion Move Comes in Response to 43% Employee Growth in 2009

Tel Aviv, Israel - January 5, 2010 - SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it has relocated its corporate headquarters to Airport City, Israel, one of the country's largest centers of business. The move comes in response to the Company's 43% employee growth in 2009.

The new-state-of-the-art facility is significantly larger than SysAid's previous office and houses the company's research and development team, as well as technical support, design, marketing, sales and administrative operations. The move also allows SysAid to continue expanding its workforce for the foreseeable future.

"We are very excited that our company's rapid pace of growth has led us to relocate our headquarters," said Israel Lifshitz, founder and CEO of SysAid. "Our new location will inspire and enable us to continue to grow and evolve as well as keep improving our product and support services. We greatly look forward to continue rolling out market-leading solutions and to providing top-notch support to our users around the globe."

SysAid's client base has already topped more than 55,000 users, and more than 16,400 new organizations started using SysAid's innovative, yet simple solutions in 2009 alone.

The Company's flagship products include its internal IT Helpdesk platform, SysAid IT, and its external customer Service Desk solution, SysAid CSS. SysAid IT 6.5 features the IT industry's first-ever fully integrated Live Chat Module and an innovative IT Benchmark Module designed to measure and evaluate IT performance and compare it to other SysAid users around the world. The company also recently released two versions of its CSS solution to enable administrators to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line.

Airport City is a business park centrally located in the heart of Israel, minutes away from Ben Gurion Airport and on the outskirts of Tel Aviv, the country's financial hub. The park features industrial, storage and logistical facilities as well as offices and hi-tech buildings. A number of leading international and Israeli companies currently occupy space in the park, including Motorola, Unilever, Xerox, AudioCodes, AT&T, Makhteshim Agan, Neviot, Ahava, Pelephone and Egged Transportation.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh