Airport City, Israel – June 1, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today the newest version of its Customer Service Support software, CSS 3.0. The software features a new user interface that enables users to access and manage data in fewer clicks, and a 35% improvement in overall page load time.
CSS 3.0 is available as an application on the iPhone, BlackBerry and Android, allowing users to easily view their list of tickets in the service desk, create new tickets, and update ticket details. Push Notifications regarding tickets are also available on the iPhone new version, which will soon be available in the app store.
Additionally, many of the platform's tools have been enhanced, including: tighter permission controls, extended online help, improved customization settings, enhancements to the report wizard, and improvements to the FAQ and self-service portal. The new version includes a calendar in the self-service portal that allows end users to view the request dates and due dates of the service requests they've submitted. It also supports integration with Outlook Web Access (OWA) protocol for improved integration.
"Release 3.0 was focused on creating the best user experience for our customers," said Israel Lifshitz, founder and CEO of SysAid. "The new interface - coupled with the new tool enhancements - highlight SysAid's dedication to quality and continual improvement, and have resulted in our most comprehensive and intuitive customer service support solution to date."
CSS 3.0 allows users to manage and prioritize customer service tickets by automatically sorting and routing them based on defined preferences. It offers advanced Live Chat capabilities and a customizable FAQ knowledgebase for customers to reference, allowing them to avoid future service calls. Additionally, CSS provides professional reporting and real-time dashboard capabilities, as well as SLA management tools.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.