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SysAid Wins "Best Vendor" at the 2014 SDI IT Service & Support Awards

SysAid Recognized for Providing Top Customer Service in the IT Service Management Space

Tel Aviv, Israel – June 18, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today announced that SysAid has been named “Best Vendor” in the 2014 Service Desk Institute (SDI) IT Service & Support Awards. This award recognizes SysAid for having the most outstanding customer service record in the ITSM industry. The honor was announced at the SDI Conference 2014 on June 17 at the Hilton Metropole – Birmingham in the United Kingdom.

SysAid was selected over finalists Bomgar, Samanage, and TOPdesk for its innovations in ITSM customer service, including:

  • SysAid On The Road – A series of customer office visits that have so far been to four countries, with additional country visits planned through 2014. These service programs are aimed at building closer connections with SysAid customers and providing the best possible service experience.
  • Free Cloud Migrations – SysAid has been moving on-premise customers to the cloud at no cost since June 2013.
  • Patch Management Solution – SysAid introduced an automated solution for security patches and upgrades in response to customer demand.
  • SysAid IT Professional Community – A free customer collaboration and knowledge hub that has provided customer self-help and has been key to helping SysAid understand customer needs and develop solutions that address them.

These service programs are aimed at building closer connections with SysAid customers and providing the best possible service experience.

"It was a unanimous decision. SysAid's innovative approach to managing customer relationships, the quality of those relationships, and the fact that they go the extra mile with SysAid on the Road is what gave them the edge over the competition," said Howard Kendall, Founder of the Service Desk Institute.

"In the last few years we've taken so many new steps to make IT service management easier for our customers and to bring them closer into our development plans. So we’re very proud that SDI has recognized this dedication to customer service," said SysAid CEO Sarah Lahav. “Our customers’ success is our success and we continue to grow as our customers grow; it is them we have to thank for this award."

"We now intend to build on this accomplishment and set the bar for ITSM customer service even higher next year."

Named "Cloud ITSM Solution of the Year" in the 2013/14 Cloud Awards, SysAid now serves over 1,500 customers with its multitenant SaaS solution, making it one of the world's most popular cloud ITSM solutions. And with over 10,000 customers across both cloud and on-premise, SysAid is also one the most successful global ITSM solution providers.

To learn more about SysAid, visit

About The Service Desk Institute (SDI)

Founded in 1988, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 4500 members span numerous organizations and industries.

Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow’s service desk and support operation. SDI sets the best practice standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community, through membership, training, conferences, events and industry awards. It also offers the opportunity for international recognition of the support center operation through its globally recognized Service Desk Certification audit program. Further information about SDI can be found at

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh