SysAid placed at the top of the ITSM pack with 100% of reviewers planning to renew their service

BOSTON – May 14, 2019 – SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, announced that the company won a 2019 Software Reviews Gold Medalist for IT service management (ITSM). The award was based on detailed evaluations completed by verified users.

Software Reviews is an evaluator of enterprise software that is owned by Info-Tech Research Group, an IT consultancy. Its awards go beyond simple 5-star reviews and instead factor in over 60 data points to rank vendors on features, vendor capabilities, and the experience they provide their customers.

SysAid was one of only five ITSM vendors to earn a Gold Medal this year. 100% of the 54 SysAid reviewers said they would renew their service, and their scores placed SysAid in 2nd place for creating business value and 2nd place for giving vendor support out of 17 total vendors.

SysAid’s Word Cloud revealed that reviewers used terms like Critical, Trustworthy, Caring, Reliable, Efficient, Transparent, Integrity, Continually Improving, and Performance Enhancing to describe their experiences with SysAid.

Individual reviewers wrote that SysAid is a “Great product with good features!” and “Easy to use and a great tool for our company.” Another lauded SysAid’s “Quick, simple and cheap implementation without IT.”

“We feel grateful that our customers shared their experiences with Software Reviews so that their peers can assess and understand SysAid,” said Sarah Lahav, CEO of SysAid. “We’re honored to be a Gold Medalist and eager to continue delivering the innovation, quality, and committed service that we have become known for.”

SysAid’s Software Reviews profile is available at: https://www.softwarereviews.com/products/sysaid

To view the Software Reviews ITSM Quadrant, visit: https://www.softwarereviews.com/awards/data-quadrant-awards-2019-it-service-management