Press & Media

SysAid's On-Premise, SaaS, and Mobile ITSM Solutions Enable Administrators to Automate IT Processes and Save Time and Resources Managing Their Help Desk and Asset Inventories

Tel Aviv, Israel – November 8, 2011 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today that the National Institute of Mental Health (NIMH) has selected a new internal help desk software solution—SysAid IT.

The NIMH, a division of the National Institutes of Health, is the largest scientific organization in the world dedicated to research focused on the understanding, treatment, and prevention of mental disorders and the promotion of mental health. The organization's IT department will use SysAid IT to organize and automate its processes for receiving, processing, and archiving help desk requests, as well as for asset management.

"We are pleased to include the NIMH in our growing global customer base and to enable best-in-class IT practices," said Israel Lifshitz, founder and CEO of SysAid. "This selection is just one of numerous orders recently received across a number of industries, highlighting the growing popularity and versatility of our market-leading IT platform."

SysAid IT is an end-to-end IT management solution that is built using a modular approach. Available as on-premise or SaaS, the platform offers a number of tools that enable administrators to streamline and automate IT processes and save time and resources managing their help desk and asset inventories. Additionally, SysAid IT supports all leading mobile platforms, as well as the iPad 1 & 2 and all tablets running on Android, BlackBerry, and Windows Phone 7 OS, allowing IT administrators to manage and maintain their help desks using mobile devices.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh