Press & Media

SysAid Enables IT Departments to Improve Response Time and Provide Superior Service, Contributing to Lower IT Costs and Higher Productivity

Airport City, Israel – April 5, 2011 – SysAid Technologies Ltd., (, a global provider of IT Service Management Software (ITSM) and Customer Service Support (CSS) software, announced today that 70 financial institutions selected SysAid's IT helpdesk solution in 2010, highlighting the rising interest in the industry for simple and easy-to-use IT management tools.

In order to best service their clients, banks, financial institutions and accounting firms require secure and efficient technological infrastructure. SysAid IT enables the IT departments of financial institutions to effectively manage and automate all processes for helpdesk support, including service requests, hardware configurations, asset monitoring, software licenses, tasks and projects.

Based on ITIL best-practice methodology, SysAid IT centralizes user data, service request history (up to seven years), hardware and software inventory into a single user-friendly web interface. Notable features of the solution include an End-user Self Service Portal, Live Chat capabilities, Knowledgebase, SLA/SLM Management, Manager Dashboard, Reporting, IT Benchmark, CMDB, Change/Problem Management and more. The solution is available as SaaS or in-house delivery models, in Pro and Enterprise editions.

The Company's latest release, SysAid 7.5, also includes complementary helpdesk and asset management applications for the iPhone, BlackBerry and Android.

SysAid's new financial customers are comprised of a range of local firms of various sizes including: First Financial Federal Credit Union, Hawaii National Bank, Security Service Federal Credit Union, Badger Bank, Scott Credit Union and other private firms.

"Financial Institutions are attentive to the fast-paced and ever-changing global business environment and require reliable IT infrastructure and support in order to successfully carry out activities and services. The ability to automate and streamline such IT processes offers additional advantages, including helping to reduce overall IT costs and contributing to greater organizational efficiency," said Israel Lifshitz, founder of SysAid.  "In 2010, SysAid recorded a significant increase in the level of interest from the financial services sector and we are pleased to offer customizable IT solutions that address the industry's unique needs."

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh