Press & Media

Leading ITSM and CSS Player Introduced Complete Line of IT Helpdesk Mobile Apps; Also Provided Industry Benchmark Data to Help Guide IT Administrators

Tel Aviv, Israel – December 13, 2010 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced 2010 year-end achievements, including that it became the first ITSM Company to launch a full line of IT Help desk mobile applications for iPhone, Blackberry and Android. Additionally, SysAid will also be introducing a mobile IT Help desk application for Windows Phone 7 in early 2011.

While the Company's IT Benchmark tool was launched in 2009, the benefits of the feature began to be realized in 2010.  In May, SysAid announced IT Benchmark was showing a rising trend among organizations towards automating IT help desk processes. This meant that IT administrators using SysAid were driven to improve their organizations’ efficiency.


Over the year, SysAid also launched four new releases, introduced a new stand-alone chat solution, opened its first overseas office and experienced employee growth of 41%.

"SysAid's unique ability to innovate – according to where the market is going – continues to add tremendous value to our customers around the world, the most important factor we consider when building our solutions," said Israel Lifshitz, founder and CEO of SysAid Technologies.

SysAid launched two major internal help desk releases in 2010, IT 7.0 and IT 7.5, as well as two versions of its external support solution, CSS 2.0 and CSS 2.5. Combined, these four releases include the introduction of 317 new product features.

In addition, SysAid unveiled a new stand-alone solution, SysAid Live Chat, designed to be instantly integrated into existing company websites, allowing online visitors to communicate with business representatives in real-time.

"We are extremely proud of our accomplishments to date and look forward to continue developing and rolling out practical and forward-looking solutions for IT and Customer Service professionals around the world," added Lifshitz.

Additional highlights from 2010 include:
•    Relocation of corporate headquarters to larger facility;
•    Establishment of Australia office, SyAid's first overseas branch; and
•    Hosting the SysAid Technology Conference, the Company's first-ever users conference, in Las Vegas.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh