According to EMA research, successful ITSM teams require solutions that are more effective, more integrated, and more easily deployed and administered. Therefore, EMA conducted a Q&A in order to show just one case where SysAid is enabling increased end-user responsiveness, improved asset and change management, and enhanced OpEx efficiencies.
Since 2010, Fuji Xerox has utilized SysAid’s innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs – from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster.
Daniel Doohan, BPS Application Support Team Leader