As well as taking a detailed hardware and software inventory through its network discovery, the SysAid Agent provides additional asset management capabilities. For example, you can launch a remote control session or initiate a chat conversation directly from a service record where the affected asset is running the SysAid Agent. The SysAid Agent also allows end users to automatically submit a self-service ticket, with a captured screenshot, via a hotkey (F11). Monitoring, asset availability, SysAid Remote Desktop, and more are all supported by the SysAid Agent.
Agentless Network Discovery
SysAid also performs agentless network discovery, using the WMI and SNMP protocols, to obtain a full hardware and software inventory for each discovered device. Network discovery tasks are performed using SysAid’s Remote Discovery Service (RDS), which can be installed remotely on any network segments that lie beyond firewalls. Any recurring network discovery tasks can be scheduled to ensure that you always have an up-to-date picture of your network. Agentless network discovery is available in both the On-Premise and Cloud SysAid products.
Remote Discovery Service (RDS)
To optimize network communication in large-scale networks, and to perform network discovery tasks behind firewalls, SysAid provides a Remote Discovery Service (RDS) that acts as a proxy for the SysAid Server in remote networks.