SysAid – an Award-Winning IT Service Management (ITSM) Solution

All the help desk, ITSM, and asset management essentials you need in a single solution

SysAid is a single ITSM, asset management, and IT management solution built to help you deal with the day-to-day IT challenges you face. It really is help desk, service desk, ITSM, asset management, and wider IT management capabilities in one solution – with the ability to manage all of your IT tasks within a single workspace.

SysAid includes:

SysAid Cloud (SaaS):

SysAid Cloud frees you from the need to install SysAid on local servers and from the ongoing maintenance, upgrades, and backups. You can instead focus on your core IT tasks.

  • SysAid Cloud offers the full SysAid functionality including help desk, ITSM, asset management, monitoring, and remote control
  • Hosted in world-class, SSAE16-certified data centers in the USA, Europe, Asia Pacific, and the Middle East
  • SysAid is responsible for backups and disaster recovery
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SysAid On-Premise (Download):

With SysAid On-Premise you install the software on local servers. It keeps your data local, and you are responsible for managing the application and data.

  • Install SysAid in minutes using an easy installation wizard
  • A built-in database is included; SysAid also supports Microsoft SQL, MySQL, and Oracle
  • There’s multi-platform support
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Built to Meet All Your Needs

For both Cloud and On-Premise, SysAid is offered in three plans – SysAid Basic, SysAid Full, and SysAid A La Carte – with a number of additional modules to extend the ITSM and asset management capabilities if needed.

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Ideal for organizations that need all the IT help desk and asset management essentials.
SysAid Full Edition Service Desk, most popular
All the ITSM and asset management essentials, including support for ITIL processes.
Upgrade the Basic or Full plans to include any additional features and capabilities, each priced separately, that suit your business needs.

Give Your IT Team a Trusted ITSM Solution

SDI Best Vendor 2014

"Best Vendor" at the 2014 SDI IT Service & Support Awards


Pink Elephant Certified


ITIL Process Compliant, Bronze Level


SysAid On-Premise ITSM Edition offers everything that you would expect and more from an IT help desk, service desk, or ITSM solution:

SysAid On-Premise’s Key ITSM Features
SysAid On-Premise’s Key Asset Management Features (ITSM Edition)