Asterisk

The Asterisk integration allows you to dial directly from SysAid, log the call as an activity in the SR and automatically attach the recording of the call as a link

 

 

Version:
Available from SysAid 15.1.50
SysAid Edition:
ITSM Cloud and On-Premise

Details

 

Overview

Integrate SysAid with Asterisk PBX to establish direct-dial capabilities between SysAid and your end users.

 

Main Features

  • Establish a phone call from within the service record
  • Add the phone call as an activity to the service record

 

Benefits

  • Save time for your reps by dialing the request user with one click
  • Automatically document the call in the service record activities

 

 

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