The Asterisk integration allows you to dial directly from SysAid, log the call as an activity in the SR and automatically attach the recording of the call as a link


Available from SysAid 15.1.50
SysAid Edition:
ITSM Cloud and On-Premise




Integrate SysAid with Asterisk PBX to establish direct-dial capabilities between SysAid and your end users.


Main Features

  • Establish a phone call from within the service record
  • Add the phone call as an activity to the service record



  • Save time for your reps by dialing the request user with one click
  • Automatically document the call in the service record activities



Didn't find your app, don't worry. Tell us what you need.