EasyRun

Launch a new incident when a phone call is answered in the service desk

 

 

Version:
Available from SysAid 15.1.50
SysAid Edition:
ITSM Cloud and On-Premise

Details

 

Overview

Integrate SysAid with EasyRun IP to launch a new ticket when a phone call is answered in the service desk.

 

Main Features

  • Automatically open a SysAid incident for incoming calls pre-populated with the request user details, based on various fields such as phone number, employee number, etc.

 

Benefits

  • Save time for your reps by automatically populating the request user details in new tickets that are handled by phone
  • Use any user field to help search and identify the callers

 

 

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