MicrosoftTeams

SysAid for Teams (Microsoft Teams)

Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.

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  • Version

    Available from SysAid 21.3.50

  • Sysaid edition

    SysAid Help Desk

    SysAid ITSM

  • Price

    Let's Talk

  • Overview

    SysAid for Teams allows users to submit SysAid tickets from within Microsoft Teams and to send messages and notifications from a SysAid ticket to groups and individuals in Microsoft Teams. This allows for easier collaboration within organizations that use Microsoft Teams for internal communication.

  • Main Features

    • Create, view, and update a SysAid ticket from within Microsoft Teams, using the SysAid Bot.
    • Receive automatic notifications from SysAid tickets to Teams chats.
    • Receive approval notifications in Teams and manage workflows directly within Teams.
    • See availability status of Teams users from within SysAid.
    • Send a chat message to an individual user or group of users in Teams from within SysAid.
    • Initiate a conversation in Teams with a specific Team and dedicated channel from within the SysAid ticket.
  • Benefits

    • Better employee experience, as employees can get service using the tools of their choice, within their work environment.
    • Faster resolution of tickets, IT admins do not need to switch their work environments and can leverage automation; and employees can classify tickets per category and urgency.
    • Better visibility, for IT, auditing and traceability is maintained within a SysAid ticket that is created in Teams; and employees can check statuses and receive updates within Teams.
    • Quick time to value, It’s easy to configure and roll out the SysAid Bot, which uses the same categories that are already configured within SysAid.

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