Skype for Business

Contact users via Skype video-calling application directly from a service record.

 

Version:
Available from SysAid 18.3.10
SysAid Edition:
SysAid Full
Price:
FREE

Details

 

Overview

Seamlessly access Skype functionality from within a SysAid service record and initiate Skype sessions with users, with just one click.

 

Main Features

  • Allows chat or video sessions with users for clearer communication
  • Displays if users are available on Skype
  • Documents the session by automatically generating SR activities for each Skype session

 

Benefits

  • Ability to chat or speak face-to-face with users to best understand their needs
  • Audit log: Automatically update the ticket activity when you initiate a Skype calls from within the ticket
  • Faster and more simple ticket resolution

 

 

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