One Centralized Help Desk Software to Manage All Your IT Tasks


  • Offers all the essentials in one place
  • Choose cloud or on-premise (and freely move between them)
  • Easy to configure and customize to meet your business needs
  • Offers pre-built integrations with leading software applications and services such as Slack, Trello, TeamViewer, and SolarWinds


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Over 10,000 companies grow with SysAid

Key features available with SysAid’s help desk software

Save time and money using the SysAid tools to optimize personal and team performance, and to improve service delivery.


Ticket Management

Automate your IT processes and activities, from logging tickets through to issue management.

Self-Service Portal

Allow end users to submit tickets, engage in chat, track ticket history, and use a knowledge base.

Knowledge Base

Create a knowledge base with how-to solutions for use by both sysadmins and end users.

Remote Control

Securely resolve end-user issues from anywhere using SysAid native remote control capabilities

Asset Management

Integrated with endpoint technology, see all assets on your network – h/w and s/w including mobile devices – and their attributes.

Reporting & Analytics

Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.


And many more features:

  • Password Reset
  • Chat
  • Manager Dashboards
  • Network Discovery
  • Patch Management
  • CMDB
  • Mobile Solution
  • Third-Party Integrations


See What Customers Are Saying

SysAid empowers professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk and ITSM.

SysAid Offers Perfect Helpdesk Experience for All
“SysAid truly is the number one helpdesk resource for IT admins, from ticket logging to self-service account unlocks - it has it all. But not only that, SysAid listens to its customers.”
Jonathan Purvis, IT Manager, Kefron

It Is a Simple Product to Use!
“I appreciate SysAid’s ease of submission of tickets for my clients. They are very good at keeping track of the important things for my company.”
Lexy Ewing, Director of IT, Digital MD Systems

G2 Crowd
Great Software - Better Customer Service!
"Incredibly powerful and feature rich service desk. ...Control virtually every aspect of the service desk and customize it to your liking. Amazing customer support and online community."
Jon S., Network & SysAdmin, Wimsatt Building Materials


See how SysAid can streamline your help desk software

Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use.

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