Meet up July 23, 2026 | 16:00- 20:00
Executive roundtable & evening dinner
One Moorgate Place, London EC2R 6EA
Registration is closed.
You’re invited.
Join a small group of senior IT and service management leaders for an afternoon of peer discussion, drinks, and dinner.
You’ll hear from people actively running service delivery at scale, then get into the real conversation: where ESM is going, and what agentic AI means for your team’s capacity to stop fighting the queue and start driving the work that matters.
Come ready to talk openly. This is for leaders working through the same problems in real time.
About the speakers
Claire Agutter
is the founder of Scopism and a service management consultant, trainer, and author with 20+ years in the field. A Computer Weekly Most Influential Women in UK Tech nominee every year since 2018, she was recognised in 2025 as a Distinguished Industry Contributor by SDI and received the itSMF UK Paul Rappaport Lifetime Achievement Award.
Simon Kent
is an ITSM strategist and speaker with 30+ years in IT and service management. Lead author of the 2023 ITIL 4 Continual Improvement refresh and award-winning BRM Trailblazer. He helps IT leaders move beyond process compliance toward trusted technology partnering and measurable outcomes.
Stuart Farr
Stuart Farr is a Strategic Service Management Solutions Advisor based in the United Kingdom, recognized for his expertise in the ITxM (IT Asset and Service Management) industry. He plays a central role in driving enterprise service management (ESM) and IT service management (ITSM) strategies, frequently sharing his industry insights through publishing and consulting.
Tim Mills
With 30 years in Service Management and founder of The ITSM People 12 years ago, Tim specialises in pragmatic, tool-agnostic ITSM. Driven by a belief that organisations deserve truly independent advice, he has built a team of experienced practitioners who have led and operated IT service organisations, bringing real-world expertise rather than purely consultancy experience.
