The Next-Gen of
IT Help Desk Platform
A comprehensive help desk platform with an innovative and intuitive interface supercharged by cutting edge Generative AI-powered capabilities
Help Desk Done Right
Say goodbye to manually sorting tickets and constantly putting out fires. With SysAid Help Desk, you can deliver exceptional service automagically.
Generative AI
Bake generative AI into every aspect of service management with SysAid Copilot, And deliver exceptional service, faster and more accurately than ever before–all while continuously improving your system through real-time data.
Self-Service Automation
With automated password reset and one-click issue submissions, make it easy for employees to resolve common IT problems all on their own.
Ticket Automation
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.
Asset Management
Manage all your IT assets directly within your service desk and resolve issues faster with all the asset data and records you need already inside each ticket.
Remote Control
With remote control capabilities built right into your help desk, you can connect directly to users’ machines to resolve issues– whether they’re working from their cubicle or their couch.
Reporting
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.
Codeless Configuration
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.
Hotkey
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal. So you see exactly which issues you need to resolve.
Help Desk
Everything lean teams
need to get more done with less
Starting from $79
/Admin/Month, Billed Annually
Includes:
- SysAid Copilot Add-on
- Incident Management
- Self-Service Portal
- Service Catalog
- Asset Management
- Reporting and Analytics
- Escalation policies
- Remote control
ITSM
For mid-sized and mature organizations
to provide an excellent service.
Starting from $108
/Admin/Month, Billed Annually
Includes:
- Everything in Help Desk and much more:
- SysAid Copilot Add-on
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Company management
- Advanced SLA
Enterprise
A package with no limitations designed
to help teams of any size
Let’s Talk
Includes:
- Everything in ITSM and oh so much more:
- SysAid Copilot Add-on
- Unlimited Number of Admins
- Unlimited Automation Rules
- Unlimited Custom Columns
- Enterprise Premium Service