ITSM Software
A comprehensive ITSM platform with an innovative
and intuitive interface supercharged by cutting edge Generative AI-powered capabilities
Quick Time to Value
Transform your IT landscape rapidly and cost-effectively with immediate realization of productivity gains
Improved MTTR
Work within a consolidated, easy-to-navigate view of the ticket journey and queue to reach resolution faster
Easy, no-code customization
Create custom views and templates in a matter of minutes with simple drag and drop functionality
Consumer-grade experience
Instant support in a conversational manner that is easy to understand and follow
Scale Your Service
AI-contained service reduces workload and allows admins to focus on high-valued tasks and more creative projects
Our Key Differentiators
Our Plans
Help Desk
Everything growing teams
need to succeed with IT
- AI Capabillites
-
Resolve issues
quickly - Boost productivity
-
Simple-to-use
Includes:
- Asset Management
- Ticket Automation
- SysAid for Teams
- Self-Service Portal
- Automated Reporting
- Cloud or On-Premises Deployments
“We now have insight into all activities from a single application.”
ITSM
More power and control for mid-size teams and mature IT departments
- AI Capabillites
- Easy-to-use
- Fast implementation
- More automation, less repetition
- Enhanced experience for end users & agents
Includes:
- Everything in Help Desk and more
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced Customized Fields
“SysAid helps us manage our ITIL framework, enabling us to deliver a better customer experience, faster.”
Enterprise/ESM
ITSM with advanced conversational AI capabilities for employee-centric organizations
- AI Capabillites
- Outstanding employee experience
- An easier life for Admins
- Faster resolution of tickets
-
Quick time to value
Includes:
- Everything in ITSM and more
“Service Automation is a game-changer. It has now reduced around 50% of our work.”
