Get to know our speaker:
Have you completed the SysAid Copilot AI Admin Level 1 certification? If so, you’re ready to take on Level 2! This course dives into practical, no-code customizations to enhance your SysAid Copilot experience.
What’s on the agenda?
- What Powers SysAid Copilot – Let’s take a look “under the hood” to understand the technology that powers SysAid Copilot. We will discuss what are Large Language Models (LLMs) and understand how they work.
- How to Get Started with the AI Chatbots – In this part of the session, we will provide step-by-step guidance on how to set up and start using the AI Chatbot for End Users and Agents. We will cover the following areas:
- General Settings, including Guardrails
- Data Pool
- Monitor & Fine Tune
- AI Usage Dashboard
- Enabling the AI Emailbot
- Enabling the AI Intelligent Categorization (escalation rule)
- AI Chatbot for Agents
- Q&A – Have questions? We’ve got answers. Ask our AI product experts any questions that you may have about SysAid Copilot.
