SysAid CloudBug Fixes

18.2.50
July 2018
FR# Description Module/Tool
33157Fixed a bug that prevented admins from initiating TeamViewer Embedded sessions when the user's name contained many characters.TeamViewer Embedded
33397Enhanced performance around creating and editing service records.Service Desk
33419Fixed a bug that caused the pop-up alerting admins that an RDS has not communicated with the server, to continue appearing even after the RDS had been reached. RDS
30354Fixed a bug that caused the $LinkToSubTab variable in workflow notifications to generate a link to the End-User Portal even when the Self-Service Portal was selected. Self-Service Portal
33135Fixed a bug that removed the Agent desktop icon after changes were made to the agent settings, when the agent was installed via MSI. Agent
33175Fixed a bug that sometimes generated a 404 error when admins tried accessing a page on SysAid via a URL.General
33189Fixed a bug that sometimes caused SysAid to incorrectly display a message that the agent was deployed successfully even when admins attempted to deploy the agent via an upgraded RDS without credentials.Agent
33346Fixed a bug that caused the mouse cursor to display as a pointer instead of a hand when a user hovered over FAQ search results in the Self-Service Portal.Self-Service Portal
18.2.41
July 2018
FR# Description Module/Tool
32536Fixed a bug that caused the scroll bar to partially cover the News widget in the Self-Service Portal, when SysAid was running in Internet Explorer. Self-Service Portal
32831Fixed a bug that sometimes caused an action item's Assigned To field to be incorrectly populated with values from other action items. Service Desk
33145Fixed a bug that prevented the Linux agent from recognizing more than one network card.Agent
33085Fixed a bug that caused categories and FAQ articles to be wrongly displayed in the Self-Service Portal's search results - when search keyword(s) included the numeric keys of those categories and/or FAQ articles.Self-Service Portal
32919Fixed a bug that sometimes prevented LDAP users from logging in to SysAid.LDAP Integration
33087Fixed a bug that prevented FAQ articles and templates from appearing in the Self-Service Portal's search results when those items didn't contain a third-level category. Self-Service Portal
18.2.32
June 2018
FR# Description Module/Tool
29630Fixed a bug that preventing the Update Asset Data and Update Now buttons from working for SNMP devices.Asset Management
18.2.31
June 2018
FR# Description Module/Tool
32005Fixed a bug that prevented admins with multiple LDAP integrations from logging in to the SysAid mobile applications. Mobile
31049Fixed a bug that caused software products to display the incorrect number in the Installed # field (this also covers bug #31322 and #32428). Asset Management
32102Fixed a bug that prevented the agent from working when it was configured to communicate via the https protocol. Agent
32749Fixed a bug that caused the End-User Portal and Self-Service Portal settings for some accounts to be reverted to the default settings.Self-Service Portal
30693Fixed a bug that caused the value of the Template Name column to be removed from the template list when an admin edited the attributes of that template.Service Desk
31085Fixed a bug that prevented admins from scrolling in the Asset list on the Asset tab of the Asset Management dashboard.Asset Management
32644Fixed a bug that caused the Visible for User Groups and Visible for Companies drop-downs in the Self-Service Portal Settings page to take a long time to load.Self-Service Portal
32658Fixed a bug that caused the Barcode app to stop working.Barcode
32095Fixed a bug that, under limited circumstances, caused the RDS to stop working.Network Discovery
32363Fixed a bug that caused accessibility browser extensions to read non-interactive UI items. General
32717Tightened security against cross-site scripting. Security
18.2.12
May 2018
FR# Description Module/Tool
32919Fixed a bug that prevented LDAP users from logging in to SysAid.LDAP Integration
32749Fixed a bug that caused the End-User Portal and Self-Service Portal settings for some accounts to be reverted to the default settings.Self-Service Portal
18.2.11
May 2018
FR# Description Module/Tool
30354Fixed a bug that caused links to action items in end-user email notifications to link to the End-User Portal, even when the Self-Service Portal was designated as the default user portal. Self-Service Portal
32413Fixed a bug that prevented due dates from calculating if they were applied to specific companies. Help Desk
32666Fixed a bug in the Self-Service Portal that caused all text entered after an apostrophe in the Title field of an SR submission form to be deleted - if the end user changed the SR's cateogry or template.Self-Service Portal
32753Fixed a bug that prevented SysAid's Remote Control module from working on computers that were running Windows 10.Remote Control
18.2.10
April 2018
FR# Description Module/Tool
31808Fixed a bug that prevented admins from reenabling TeamViewer Embedded after it had been enabled and disabled.TeamViewer Embedded
25872Fixed a bug that prevented the IP filter add-on from properly functioning. Third-Party Integration
28867Fixed a bug that caused the Visible for User Groups and Visible for Companies drop-downs in the Toolbox Item forms to take a long time to load.Self-Service Portal
32028Fixed a bug that caused certain fields to display incorrect data when the fields were displayed in the Self-Service Portal Scoreboard widget.Self-Service Portal
31486Fixed a bug that prevented the SysAid Agent Version field from displaying the build number when the agent was disployed on assets running a Linux server.Agent
31909Fixed a bug that allowed continued access to SysAid for deleted or disabled LDAP users until LDAP integration was refreshed.LDAP Integration
31995Fixed a bug that prevented SysAid from disabling admins that were disabled in the Active Directory, even after LDAP integration was refreshed.LDAP Integration
32035Fixed a bug that prevented admins from adding a main logo with a URL that didn't end with .jpg or another supported image file extension. Customization
32097Fixed a bug that prevented end users from opening an SR when they accessed the Self-Service Portal in Guest mode. Self-Service Portal
32147Fixed a bug that prevented admins from saving a form if it contained a custom text field with a value of more than 64 characters.Help Desk
32182Fixed a bug that prevented the Self-Service Portal from displaying the News widget when it was opened in Safari. Self-Service Portal
32183Fixed a bug that prevented end users from accessing the online help from the Self-Service Portal's My Settings page. Self-Service Portal
32186Fixed a bug that sometimes prevented admins from changing the company logo in the Self-Service Portal when it was viewed in Internet Explorer in compatibility mode. Self-Service Portal
32190Fixed a bug that prevented SysAid from generating an asset ID when it couldn't recognize the asset's manufacturer.Asset Management
32293Fixed a bug that prevented the Admin Portal link in the Self-Service Portal's main menu from working. Self-Service Portal
32362Fixed a bug that prevented action items from appearing in the Self-Service Portal Scoreboard widget when they were assigned to users who were imported via LDAP.Self-Service Portal
32386Fixed a bug that sometimes caused the Category drop-down in the SR Submission form to not display any categories. Help Desk
32433Tightened security around network discovery processes - SysAid stops the Remote Registry service if it had been started by a network discovery process.Network Discovery
30354Fixed a bug that caused links to action items in end-user email notifications to link to the End-User Portal, even when the Self-Service Portal was designated as the default user portal. Self-Service Portal
32595Fixed a bug that under certain circumstances caused performance degradation. General
18.1.40
April 2018
FR# Description Module/Tool
32196Fixed a bug that prevented users from renewing Apple device's iOS certificate for MDM. MDM
32151Fixed a bug that caused agent .dll files to not be digitally signed. Agent
31411Fixed a bug that prevented end users from updating the My Settings page, when the Language field was not displayed. Self-Service Portal
31886Fixed a bug that prevented admins from customizing the Self-Service Portal's Scoreboard widget when SysAid contained a custom SR field with an apostrophe in its name. Self-Service Portal
32102Fixed a bug that prevented admins from depoying the agent if the SysAid server URL was using the https protocol. Agent
32122FIxed a bug that prevented SR form URLs, which were customized with group parameters, from functioning properly.Help Desk
30253Fixed a bug that prevented admins from accessing Password Services when the End-User Portal was disabled. Password Services
31395Fixed a bug that prevented end users from accessing the Self-Service Portal and End-User Portal in Guest mode. Agent
31818Fixed a bug that sometimes caused TeamViewer Embedded to send an invalid session ID to the agent. TeamViewer Embedded
31876Fixed a bug that prevented the Self-Service Portal from displaying SR lists, when the third-level categories were enabled for the Scoreboard but disabled in the SysAid Service Desk. Self-Service Portal
31947Fixed a bug that allowed users to view Knowledge Base articles in the Self-Service Portal's FAQ widget even when the article was limited to a group that the users did not belong to. Self-Service Portal
31958Fixed a bug that prevented the Apply button in the Customize Scoreboard Widget window from functioning properly. Self-Service Portal
31973Fixed a bug that caused the SysAid Agent application to be displayed in Windows as "SysAid" instead of "SysAid Agent" when the agent was deployed via MSI. Agent
31998Fixed a bug that, in certain circumstances, prevented logged-in users from accessing the End-User Portal via a URL. End-User Portal
32061Fixed a bug that displayed the Scoreboard to anyone accessing the Self-Service Portal via the hotkey in Guest mode. Self-Service Portal
32139Fixed a bug that sometimes prevented SysAid from properly calculating due dates. Help Desk
32032Fixed a bug that sometimes caused SysAid to take a very long time to load TeamViewer Embedded sessions.TeamViewer Embedded
18.1.30
March 2018
FR# Description Module/Tool
30456Fixed a bug that caused the Self-Service Portal to continually refresh when logged-in users, or groups they belonged to, contained an apostrophe (') in the user or group name.Self-Service Portal
31792Fixed a bug that caused users to receive SR notifications that should have been excluded by filters. User Management
31890Fixed a bug that prevented Routing Rules from properly functioning.Help Desk
30753Fixed a bug that sometimes caused templates in SysAid to be incorrectly modified by specific emails sent to the Incoming Email Integration inbox. Email Integration
31389Fixed a bug that prevented admins from editing toolbox items when the language was set to Italian.Self-Service Portal
31906Fixed a bug that caused the "Merge Deleted" and "Merge Closed" SR statuses to be duplicated multiple times. Help Desk
31627Fixed a bug that sometimes caused users to be imported from LDAP without any of their data when the user contained an empty custom field in the active directory.LDAP Integration
30430Fixed a bug that sometimes generated an error when users logged out of the Self-Service Portal. Self-Service Portal
31221Fixed a bug that sometimes caused TeamViewer Embedded to falsely indicate that a user was offline (this also covers bug #31512 and bug #31535).TeamViewer Embedded
31282Fixed a bug that caused TeamViewer Embedded to incorrectly send a message indicating that an admin request to initiate an attended session was rejected, even though the request was still open on one or more computers. TeamViewer Embedded
31533Fixed a bug that prevented admins from disabling the News widget in the Self-Service Portal (this also covers bug #31544). Self-Service Portal
31545Fixed a bug that prevented admins from disabling the banner in the Self-Service Portal. Self-Service Portal
31568Fixed a bug that prevented admins from filtering routing rules by the Agreement field.Help Desk
31637Fixed a bug that prevented admins from saving changes to the Attribute Mapping tab in an LDAP integration.LDAP Integration
31653Fixed a bug that caused the Self-Service Portal to focus on the wrong tab in the SR submission form when a user attempted to submit an SR without filling in a required field. Self-Service Portal
31683Fixed a bug that prevented the Cancel button, in the Self-Service Portal's Scoreboard filter, from working properly.Self-Service Portal
31816Fixed a bug that generated an error when users accessed SysAid for the first time by clicking the "Reopen Ticket" link in a closed ticket email notification.Help Desk
31989Tightened security around end-user access to the system.Security
18.1.20
February 2018
FR# Description Module/Tool
29639Fixed a bug that prevented categories from loading associated templates after a template had already been loaded in the request submission form in the Self-Service PortalSelf-Service Portal
28686Fixed a bug that caused the Overdue status to be applied to action items whose due date had not yet passed.Service Desk
26709Fixed a bug that prevented LDAP integration from associating LDAP users with user groups, when there was a long chain of nested groups in the Active Directory.LDAP Integration
31118Fixed a bug that routed users in Guest mode to the End-User Portal, when they were supposed to be routed to the Self-Service Portal.Self-Service Portal
31625Fixed a bug that prevented users from being able to log in to SysAid via ADFS integration.Self-Service Portal
30608Fixed a bug that caused agents deployed on Linux computers to display the incorrect agent version.Agent
30985Fixed a bug that caused the Workflow Actions tab to be displayed in the Customize Scoreboard dialog for admins without SysAid's ITIL capabilities.Self-Service Portal
31050Fixed a bug that caused the FAQ widget, in the Self-Service Portal, to be partially cut off when the Scoreboard and FAQ widgets were displayed side-by-side.Self-Service Portal
31109Fixed a bug that generated a timeout error when an admin attempted to intiate a TeamViewer Embedded remote control session from within an SR.TeamViewer Embedded
31159Fixed a bug that sometimes caused some session information to be missing from the event log after a TeamViewer Embedded remote control session. TeamViewer Embedded
31215Fixed a bug that caused certain fields to be missing from the Customize Scoreboard dialog. Self-Service Portal
31223Fixed a bug that caused the Back to Direct Connection button to be missing from the TeamViewer Embedded session screen.TeamViewer Embedded
31234Fixed a bug that prevented the Ad-Hoc Licenses field from updating after a Team Viewer Embedded session.TeamViewer Embedded
31240Fixed a bug that sometimes prevented the TeamViewer Embedded pop-up from displaying on certain end-user machines.TeamViewer Embedded
31280Fixed a bug that caused TeamViewer Embedded to display the incorrect message regarding the lock status of the user's computer (this also covers bug #31380). TeamViewer Embedded
31302Fixed a bug that caused the My Activities toolbox item to be missing when users accessed the Self-ServicePortal via the hotkey.Self-Service Portal
31357Fixed a bug that prevented users from accessing the SR lists in the Scoreboard in the Self-Service Portal.Self-Service Portal
31385Fixed a bug that incorrectly allowed admins to add the Asset ID field to Scoreboard lists in the Self-Service Portal.Self-Service Portal
31626Fixed a bug in the End-User Portal where a large blank space was displayed in action items between the tab heading and the rest of the form, when using Firefox.End-User Portal
31395Fixed a bug that sometimes prevented end users from accessing the Self-Service Portal or the End-User Portal via the hotkey.Agent
31460Fixed a bug that prevented the Self-Service Portal Scoreboard from displaying action items assigned to a user's group. Self-Service Portal
31466Fixed a bug that caused template lists to crash when the Template Name column was added to the list. Service Desk
18.1.00
January 2018
FR# Description Module/Tool
21725Fixed a bug that sometimes caused the operating times not to work when one of the times was set to 12:00 AM.Help Desk
27292Fixed a bug that prevented admins without Modify Inventory permissions to view activities in the Asset Activity log.Asset Management
30124Fixed a bug that auromatically and incorrectly assigned SRs to the user who happens to be logged-in when: (1) the SR was generated by the API and (2) the SR contained a value of "0" in the Responsibility field.API
30616Fixed a bug that caused the SR description entered by an en end user to be replaced by a pre-defined description when the end user selected a category with an associated template in the Self-Service Portal.Self-Service Portal
30994Fixed a bug that prevented SysAid from displaying the Title and Project fields as available fields for adding to the Workflow Actions list in the Self-Service Portal's Scoreboard widget.Self-Service Portal
31017Fixed a bug that allowed admins to add text area fields to Scoreboard lists in the Self-Service Portal. Self-Service Portal
31039Fixed a bug that prevented admins from filtering the Scoreboard widget with a static filter query that included the "$" character.Self-Service Portal
31055Fixed a bug that displayed an incorrect counter on the Workflow Actions tab on the Scoreboard widget in the Self-Service Portal, when the Workflow Actions list included a static filter query. Self-Service Portal
31181SSH Connection error during undeploy MAC AgentAgent
31256Fixed a bug that prevented admins from upgrading their SysAid agent.Agent
31272Fixed a bug that prevented admins from creating more than 100 user groups. User Management
17.4.60
December 2017
FR# Description Module/Tool
25937Fixed a bug that prevented the SysAid agent from reporting its last access time.Agent
29576Fixed a bug that sometimes caused the text in the Self-Service Portal to be incorrectly displayed right-to-left when a previous user on the device set the language to a right-to-left language. Self-Service Portal
30308Fixed a bug that caused the End-User Portal to be opened when an admin clicked "Self-Service Portal" in the profile menu, if both the End-User Portal and Self-Service Portal were enabled.Self-Service Portal
30605Fixed a bug that caused the Self-Service Portal to display the Scoreboard widget even when end users logged in under guest-mode.Self-Service Portal
30780Fixed a bug that, under specific circumstances, prevented LDAP-imported admins from saving updates to change requests. LDAP Integration
17.4.50
December 2017
FR# Description Module/Tool
22519Fixed a bug that caused SRs, which were automatically generated by failed patches, to be empty of content. Patch Management
29282Fixed a bug that caused timers to run outside of the operating hours for Australian time zones.Help Desk
30433Fixed a bug that prevented admins from viewing network mapping via the RDS.RDS
30530Fixed a bug that caused the Software Product list and form pages to load very slowly when there were many software products in the system.Asset Management
30587Fixed a bug that caused the "All Companies" caption in the Theme form, in the Self-Service Portal, to be displayed as incoherent text when the language was set to Spanish.Self-Service Portal
30593Fixed a bug that caused certain icons to be displayed in the wrong place in the Banner form in the Self-Service Portal.Self-Service Portal
30612Fixed a bug that caused the Activity log to indicate that an agent was deployed via the RDS when it was actually deployed manually. Agent
30655Fixed a bug that corrupted the value of the Manager field for user's imported via LDAP.LDAP Integration
30699Fixed a bug that prevented the Trello integration from working.Third-Party Integration
30823Fixed a bug that caused custom text area fields in the Self-Service Portal's My Settings page to be displayed as text fields.Self-Service Portal
30474Fixed a bug that limited end users from submitting incidents/requests because they were members of a group that was not specified in the group-permission field (even though the users’ company was granted permission). Self-Service Portal
17.4.40
December 2017
FR# Description Module/Tool
28051Fixed a bug that prevented admins from accessing the Agent Settings dialog in the Asset List for assets that were discovered via WMI scan. Network Discovery
28079Fixed a bug that caused duplicate asset records when agents were deployed on the assets via WMI. Agent
29522Fixed a bug that prevented SysAid from displaying the Responsible Admin field as an option that can be automatically populated in Action Item Attributes. Service Desk
29677Fixed a bug that caused the archive confirmation prompt to appear twice when admins archived an SR.Help Desk
30161Fixed a bug that caused some of the text in the Settings menu to be obscured when the language was set to Portuguese.General
30244Fixed a bug that caused some of the text in the Theme dialog to be obscured when the language was set to Spanish.Self-Service Portal
30344Fixed a bug that, under certain circumstances, prevented admins from initiating an unattended session with TeamViewer Embedded (this also covers bug #30427).TeamViewer Embedded
30373Fixed a bug that prevented the Self-Service Portal from displaying the News widget when the Self-Service Portal was opened on a mobile device.Self-Service Portal
30423Fixed a bug that prevented SysAid Password Services from sending a verification code via SMS when SysAid SMS provider was specified as the provider.Password Services
30450Fixed a bug that prevented end users from setting answers to their security questions on the My Settings page.Password Services
30470Fixed a bug whereby SysAid did not always display the requested list of assets when the admin clicked the "Show Assets Using This Software" link in the Software Products form.Performance
30585Fixed a bug that caused the SR submission process to take a long time when there were many SRs in the system.Asset Management
30647Fixed a bug that replaced the SR "#" prefix with the word "No" when the language was set to French or French Canadian.Customization
30653Fixed a bug that prevented TeamViewer Embedded from retrieving a new license when the current license expired.Third-Party Integrations
17.4.30
November 2017
FR# Description Module/Tool
29923Fixed a bug that caused information to be missing from asset records, for assets discovered via WMI scan.Asset Management
29451Fixed a bug that caused action items in the Self-Service Portal to remain open after the end user clicked OK.Self-Service Portal
29831Fixed a bug in Self Service Portal's My Settings page that caused the Confirm Password field to remain red (unconfirmed) even after the Password field was filled in correctly.Self-Service Portal
29842Fixed a bug in the Self-Service Portal that caused the system to generate a Discard Changes prompt when end users exited an action item, even if they had already saved their changes.Self-Service Portal
29854Fixed a bug in the Self-Service Portal that, under certain circumstances, prevented the system from generating a Discard Changes prompt when end users exited an action item without saving their changes.Self-Service Portal
29855Fixed a bug in the Self-Service Portal that caused the system to generate a Discard Changes prompt when end users exited an action item, even if they had not made any changes.Self-Service Portal
29889Fixed a bug that sometimes caused the end user's profile picture in the Self-Service Portal to be displayed incorrectly when the end user edited the picture by zooming in.Self-Service Portal
30061Fixed a bug that prevented the load icon from appearning when an end user clicked 'Show All' in the Scoreboard widget in the Self-Service Portal, while waiting for the page to load.Self-Service Portal
30093Fixed a bug in the Self-Service Portal that caused some of the text to be distorted when a right-to-left language was selected.Self-Service Portal
30103Fixeda bug that, under certain conditions, prevented the FAQ widget in the Self-Service Portal from displaying content, when an admin filtered the FAQ by category.Self-Service Portal
29454Fixed a bug that prevented the Cancel button from closing action items.Service Desk
30114Fixed a bug that prevented admins from accessing the Marketplace page when the language was set to Hebrew.Third-Party Integrations
30115Fixed a bug that generated a log error when an admin created a new admin record with a custom theme.User Management
17.4.20
November 2017
FR# Description Module/Tool
28459Fixed a bug that prevented admins from switching an agent's setting configuration from one without the desktop shortcut to one with the shortcut.Agent
29771Fixed a bug that sometimes caused the agent to assign a hotkey based on a previous agent deployment, when the most recent agent deployment was via MSI.Agent
26515Fixed a bug that caused certain list fields to display incorrect values when end users opened SRs in the Self-Service Portal.Self-Service Portal
29127Fixed a bug that, under certain conditions, caused the widget on the bottom of the Self-Service Portal to appear twice.Self-Service Portal
29253Fixed a bug that caused the date picker for a custom date field, in the Self-Service Portal's My Settings page, to open downward instead of upward, when the field was positioned on the bottom of the page.Self-Service Portal
29400Fixed a bug that sometimes prevented the Self-Service Portal from saving changes to custom list fields in the My Settings page, when the end user reverted the field to its default value.Self-Service Portal
29422Fixed a bug that prevented SysAid from encrypting the values of custom text fields in the My Settings page in the Self-Service Portal.Self-Service Portal
29432Fixed a bug that, under certain conditions, caused SysAid to encrypt the displayed value for a custom text field in the Ticket Info section of an SR in the Self- Service Portal.Self-Service Portal
29460Fixed a bug that allowed end users to enter numbers higher than the defined limit in custom integer fields in the My Settings page in the Self-Service Portal.Self-Service Portal
29461Fixed a bug that prevented admins from adding custom float fields to the My Settings page in the Self-Service Portal.Self-Service Portal
29488Fixed a bug that prevented admins from changing the order in which toolbox items were displayed in the Self-Service Portal.Self-Service Portal
29540Fixed a bug that caused custom text-area fields to be displayed as text fields in the My Settings page in the Self-Service Portal.Self-Service Portal
29572Fixed a bug that prevented end users from submitting an SR from a category in the Self-Service Portal search results when the category contained only two levels.Self-Service Portal
29765Fixed a bug that prevented the Self-Service Portal from displaying the values in the Time Zone List field in alphabetical order in the My Settings page.Self-Service Portal
29852Fixed a bug in the Self-Service Portal that caused an SR containing a single note to display the number 2 in the SR's Notes indicator.Self-Service Portal
29935Fixed a bug that caused old profile photos to be displayed in the My Settings page in the Self-Service Portal.Self-Service Portal
30156Fixed a bug that prevented admins from downloading attachments from action items.Service Desk
29523Fixed a bug that caused uninformative error messages to appear when admins with invalid TeamViewer license files attempted to activate TeamViewer Embedded.TeamViewer Embedded
29901Fixed a bug that caused a host configuration wizard to appear the first time admins initiated a TeamViewer session on an asset.TeamViewer Embedded
17.4.10
October 2017
FR# Description Module/Tool
28051Fixed a bug that prevented SysAid from displaying Agent Settings data for agents that were deployed from the Asset list.Agent
28605Fixed a bug that prevented admins from disabling the hot key for agents installed via MSI.Agent
29490Fixed a bug that sometimes prevented agents installed via MSI from saving changes to the agent settings.Agent
29632Fixed a bug that sometimes prevented the agent from displaying the option to record a video attachment when an SR was opened using the agent hot key.Agent
29121Fixed a bug that caused SysAid to display lists not in alphabetical order in the Custom List page.Customization
29556Fixed a bug that sometimes prevented changes to the translation file from appearing in other instances of the same account.Customization
24755Fixed a bug that, under certain circumstances, prevented SysAid from sending emails when the CC field contained an invalid email address.Email Integration
21721Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11.Reports
16399Tightened security around downloading attachments from knowledge base articles and service records.Security
29424Fixed a bug that caused data entry windows to be cut off by the Self-Service Portal toolbar.Self-Service Portal
29491Fixed a bug that prevented end users from clicking the Show All link on the bottom of the Scoreboard or FAQ widget when the widget was displayed on the bottom of the page.Self-Service Portal
29585Fixed a bug that sometimes caused incidents to be submitted as requests when a new template was loaded in the incident form in the Self-Service Portal.Self-Service Portal
18194Fixed a bug that prevented add-ons from being updated when admins clicked the Refresh Integrations link in the My Apps page, when SysAid was running on a Windows environment.Third-Party Integrations
17.3.60
October 2017
FR# Description Module/Tool
23611Fixed a bug that caused email integration to generate SRs with categories set to blank instead of 'please select a category' when the category field in the email rule was set to 'do no change.'Email Rules
29158Fixed a bug that caused the profile menu for guest users to display an option to logout instead of login.General
14765Fixed a bug that caused the SR Status Settings page to crash when an admin deleted a status that was selected in an Exclude list.Help Desk
17377Fixed a bug that allowed admins to archive or restore a child ticket.Help Desk
18086Fixed a bug that prevented escalation rules from running on SRs with categories containing a slash character (/) in the title.Help Desk
21485Fixed a bug that prevented admins from filtering the SR list by specific companies.Help Desk
22339Fixed a bug that sometimes enabled a category for all SR types when an admin only enabled it for a single SR type from the Category list.Help Desk
23778Fixed a bug that caused escalation rules to send notifications even when the rule was configured not to.Help Desk
25533Fixed a bug that sometimes prevented admins from broadcasting messages to online users.Help Desk
26421Fixed a bug that prevented admins from limiting a specific value of an SR list field to a user group whose name includes an ampersand symbol.Help Desk
26768Fixed a bug that allowed the automatic screenshot taken by the hotkey to be accessed via URL by non-logged in users.Help Desk
28437Fixed a bug that prevented admins from adding angular brackets (< >) to an SR's Notes field.Help Desk
28712Fixed a bug that sometimes caused the Template Name field to appear repeatedly in every sub-type.Help Desk
28837Fixed a bug that sometimes caused admins to receive a prompt to reassign an SR they are closing to themselves when they were already assigned to that SR.Help Desk
29084Fixed a bug that caused lists to crash when they were filtered by a category that contained a quote symbol.Help Desk
22399Fixed a bug that prevented admins without SysAid Administrator permissions from accessing company information on the SysAid mobile app.Mobile
9879Fixed a bug that displayed the name of the ${assetCompany} variable tag instead of the field caption when the field contained no value.Notifications
25539Fixed a bug that allowed a notification's Subject field to contain a very high number of characters and line breaks.Notifications
29279Fixed a bug that prevented LDAP users from changing their password with Password Self-Service.Password Self Service
28654Fixed a bug that caused patch policies to reboot patched machines immediately after deploying patches instead of at the time defined in the policy.Patch Management
21053Fixed a bug that caused SR Activity reports to include unsaved activities in the report results.Reports
21721Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11.Reports
28347Fixed a bug that caused SysAid to exclude a logo from generated reports.Reports
27447Fixed a bug that prevented end users from changing the value of user fields in SRs in the Self-Service Portal.Self-Service Portal
29216Fixed a bug that prevented the search functionality in the Self-Service Portal from working when the system contained more than 1024 categories.Self-Service Portal
29220Fixed a bug that caused assets to open within an End-User Portal frame when accessed via My Desktop in the Self-Service Portal.Self-Service Portal
29393Fixed a bug that caused the top of the Notes dialog box to be hidden by the header bar in the Self-Service Portal.Self-Service Portal
29408Fixed a bug that prevented the Template drop-down list in the Self-Service Portal from displaying request templates without sub-categories.Self-Service Portal
29429Fixed a bug that, under certain conditions, allowed users to access templates whose categories were limited to specific groups that the users did not belong to.Self-Service Portal
28376Fixed a bug that caused the default text in the TeamViewer Embedded notification to include incorrect text.TeamViewer Embedded
29403Fixed a bug that generated an error log for users with TeamViewer Embedded.TeamViewer Embedded
23636Fixed a bug that generated a log error when an admin enabled the SysAid Barcode add-on.Third-Party Integration
28842Fixed a bug that caused SRs generated by the Nagios integration, containing a percent symbol (%) in the title or description, to contain no content in the title or description fields when opened by an admin.Third-Party Integration
28892Fixed a bug that caused the event log for enabling or disabling Office 365 to display the incorrect submodel.Third-Party Integration
17.3.50
September 2017
FR# Description Module/Tool
27820Fixed a bug that prevented SysAid from displaying CI Type icons in the CI list.CMDB
28768Fixed a bug that prevented admins from attaching a file to a knowledge base article.Knowledge Base
28780Fixed a bug that prevented updates from appearing in the SNMP Scan console.Network Discovery
28846Fixed a bug that prevented the TeamViewer Embedded Service from displaying account information in an asset's TeamViewer tab, even though the TeamViewer Embedded Service was enabled on that asset.TeamViewer Embedded Service
28858Fixed a bug that prevented the WMI Scan log from updating with details of scans of large IP ranges.Network Discovery
28877Fixed a bug that prevented admins from setting the combination of H+CTRL+ALT as the hotkey.Agent
28907Fixed a bug that added an extra line to the Notes field within SRs in the Self-Service Portal.Self-Service Portal
28942Fixed a bug that caused a user's profile pictures to be right-aligned instead of center-aligned in the Update Profile Picture window.Self-Service Portal
28995Fixed a bug that prevented the Self-Service Portal from supporting right-to-left languages in the SR Note heading and timestamp.Self-Service Portal
29019Fixed a bug that prevented admins from changing the value of the 'Assigned To' field in disabled action items (this also covers bug#29060).Service Desk
29057Fixed a bug that prevented admins from saving the selection to 'Use System Proxy Settings' in MSI installations.Network Discovery
29061Fixed a bug that prevented users whose permissions were limited to their company data from accessing action items in the Self-Service Portal.Self-Service Portal
29099Fixed a bug that prevented TeamViewer from being disabled on an asset that was removed from the Asset list via an MSI uninstallation.TeamViewer Embedded
29126Fixed a bug that prevented user custom columns from appearing in the attribute mapping drop-down menu in LDAP Integration.LDAP Integration
17.3.40
August 2017
FR# Description Module/Tool
24638Fixed a bug that prevented admins from sending emails from SysAid when the CC field contained a badly formatted email address.Email Integration
28568Fixed a bug that caused Toolbox items in the Self-Service Portal to break when an admin modified them.Self-Service Portal
28759Fixed a bug that allowed unrestricted access from the Self-Service Portal Request form to templates that were linked to categories, which had limited permissions.Self-Service Portal
28888Fixed a bug that allowed end users to save password changes in the My Settings page after deleting the content from the Confirm Password field.Self-Service Portal
24267Fixed a bug that prevented imported companies from appearing in various selection windows and drop-down menus.User Management
17.3.30
August 2017
FR# Description Module/Tool
18802Fixed a bug that caused the SysAid Agent Version field to display an incorrect build number (this bug covers bug# 20359).Agent
27182Fixed a bug that, under certain circumstances, prevented admins from running SR and CI reports when the advanced filter includes a query that filters the report by category.Reports
28155Fixed a bug that prevented supervisers from accessing their employees' SRs in the End-User Portal.End-User Portal
28220Fixed a bug that prevented LDAP users from selecting other users to add to the To field in the Send Messages window.Email Integration
28285Fixed a bug that caused SysAid to only generate an error message the first time an admin attempted to create SR templates without a template name.SR Template
28368Fixed a bug that sometimes prevented admins from uploading new banner images.Self-Service Portal
28408Fixed a bug that caused SysAid to shift the focus to the first action item in a workflow when an admin selected a value from the Project drop-down list.Service Desk
28549Fixed a bug that prevented the static filter from working when its query contained double quotes.General
28557Fixed a bug that caused the Edit Banner window to open in a size that hid the Save button.Self-Service Portal
28690Fixed a bug that generated a string error in the legend of the SRs Over Time per Dimension chart in BI Analytics when an admin viewed the chart in full screen.BI Analytics
17.3.20
August 2017
FR# Description Module/Tool
28081Fixed a bug that prevented admins from accessing assets from the asset list.Asset Management
28272Fixed a bug that sometimes caused the page heading to be missing from the Incident, Request, and Action Item forms in the Self-Service Portal.Self-Service Portal
28358Fixed a bug that generated an error in the logs when an admin using TeamViewer Embedded Service created a new user in SysAid.User Management
17.3.12
July 2017
FR# Description Module/Tool
28360Fixed a bug that prevented admins from applying a static filter, that included the value $loginuser$, to an LDAP integration.LDAP integration
17.3.11
July 2017
FR# Description Module/Tool
27612Fixed a bug that prevented the CI list from displaying icons in the CI Type column.CMDB
28100Fixed a bug that prevented admins from accessing the Service Actions list when the advanced filter included one of the multiple values selected in one of the lists column values.Help Desk
28246Fixed a bug that prevented LDAP integration from supporting user filters with a large amount text.LDAP Integration
27672Fixed a bug that prevented admins from running new WMI or SNMP scans.Network Discovery
27690Fixed a bug that prevented users from opening the End-User portal by pressing the hotkey on a Mac computer.Agent
27739Fixed a bug that prevented admins who were running the Mac agent from opening an SR after clicking on the desktop shortcut.Agent
27834Fixed a bug that prevented end users from manually resetting their passwords.Password Services
28038Fixed a bug that prevented admins from undeploying agents via the RDS.Agent
17.2.50
June 2017
FR# Description Module/Tool
23551Fixed a bug that caused messages sent from a request to display the template number, instead of the SR number, in its subject, when the request was converted from an incident.Helpdesk
26597Fixed a bug that prevented admins from editing a custom list when they created a custom SR list and a custom Action Item list with identical list names.Helpdesk
27594Fixed a bug that prevented the Event log from displaying the time in the Date/Time field.Monitoring
21121Fixed a bug that prevented admins from sending scheduled reports to email addresses that included hyphens or multiple dots in a row.Reports
22907Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection.Reports
17.2.40
May 2017
FR# Description Module/Tool
27430Fixed a bug that caused SysAid to display certain date values in American format, even when European format was selected.Customization
25971Fixed a bug that caused timers to continue running outside of defined operating hours.Help Desk
27384Fixed a bug that caused an empty window to appear when admins clicked the Print icon in the SR form.Help Desk
17.2.30
May 2017
FR# Description Module/Tool
26134Fixed a bug that prevented the User field, in the Asset form, from automatically populating.Asset Management
25022Implemented performance enhancement to prevent occasional system slow-downs.General
17.2.20
April 2017
FR# Description Module/Tool
26797Fixed a bug that prevented admins from opening selection windows using a Browse button.General
26793Fixed a bug that prevented admins from opening the selection window for an SR's CC field.Help Desk
26709FIxed a bug that sometimes prevented LDAP integration from importing users, who were members of certain groups in the active directory, into corresponding groups in SysAid.LDAP Integration
26604Fixed a bug that caused Patch Management to stop working after an admin restarted an agent service that was connected to an RDS.Patch Management
17.2.10
March 2017
FR# Description Module/Tool
26323Fixed a bug that prevented admins from opening a filtered SR list when they drilled down on a data point in the dashboard.Analytics
17.1.80
March 2017
FR# Description Module/Tool
22411Fixed a bug that sometimes prevented SysAid from updating an asset's history version number when a change was saved on the asset.Asset Management
26361Fixed a bug that sometimes prevented email integration from generating SRs when certain emojis were included in the subject of the incoming email.Email Integration
19769Fixed a bug that generated errors in the event log.Event Log
13500Fixed a bug that caused lists in SysAid to hide all columns when an admin selected the Hide/Show divider and filtered one of the columns by multiple values.Help Desk
26448Fixed a bug that generated an error when an admin tried to select a value for the Assigned To field in a new routing rule.Routing Rules
26124Fixed a bug in the Slack integration that allowed new users to access the integration without authenticating with Slack.Third-Party Integrations
17.1.70
March 2017
FR# Description Module/Tool
16772Fixed a bug that prevented a template's default values from overwriting an SR's existing field values when an admin selected a new template in the SR.Help Desk
16917Fixed a bug that caused SysAid to send duplicate action item notifications when an action item was reassigned.Service Desk
20751Fixed a bug in Internet Explorer and Microsoft Edge that caused SysAid to redirect to the defined homepage when an admin tried to select a custom date filter in the Report form.Reports
26066Tightened security in regards to access to SRs via URL parameters.Help Desk
26125Fixed a bug in the Slack integration that prevented admins, who were imported from LDAP, from posting a message to Slack from within an SR.Third-Party Integrations
26194Fixed a bug that caused the Slack integration to stop working when the option to prevent cross-site scripting was selected in SysAid's customization settings.Third-Party Integrations
17.1.60
February 2017
FR# Description Module/Tool
25387Fixed a bug that caused agents to display a computer's original name instead of its updated name.Asset Management
25744Fixed a bug that prevented admins from scanning devices using SNMP version 3.Asset Management
25826Fixed a bug that prevented email integration from generating SRs when certain emojis were included in the body of the incoming email.Email Integration
25385Fixed a bug that generated an error message when users who were running Tomcat version 7.0.73 attempted to open a URL that included the "${}" symbol.General
25798Fixed a bug that prevented the Trello third-party integration from supporting multiple Trello boards.Third-Party Integration
17.1.50
February 2017
FR# Description Module/Tool
25315Fixed a bug that prevented admins from deploying the agent when they tried to customize the desktop icon.Agent
25630Fixed a bug that disabled agents that didn't communicate with the SysAid server for 60 consecutive days even if the agents had communicated with the RDS in that time.Agent
25640Fixed a bug that prevented admins from changing the position of an email rule on the Email Rules list.Email Integration
22907Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection.Reports
25652Fixed a bug that prevented admins from connecting to Nagios, via the Nagios third-party integration, using the HTTPS protocol.Third-Party Integrations
17.1.40
January 2017
FR# Description Module/Tool
25269Fixed a bug that generated an error when the agent attempted to reach a URL whose protocol was changed from http to https.Agent
25534Fixed a bug that prevented the agent from displaying the version of Internet Explorer on a computer that was running WIndows Server 2008.Asset Management
25587Fixed a bug in the Slack integration that prevented admins from posting messages to Slack from within a SysAid SR.Third-Party Integrations
17.1.30
January 2017
FR# Description Module/Tool
16772Fixed a bug within new assets and CIs that prevented fields from populating with the defined default value (this also covers bugs 25290, 25295, 25297, 25304, 25305, 25308, 25311, 25313, and 25314).Asset Managment
25255Fixed a bug that prevented LDAP-integrated users from opening the chat window.Chat
24874Fixed a bug that prevented emails from being deleted from the incoming email integration inbox.Email Integration
25211Fixed a bug that sometimes prevented admins from sorting SRs by Request User.Help Desk
25118Fixed a bug that sometimes caused the Remote Control module to send confirmation requests to end users who were not logged in (this also covers bug 25122).Remote Control
17.1.20
January 2017
FR# Description Module/Tool
25317Fixed a bug that caused BI Analytics to miscalculate SLA breaches.BI Analytics
25319Fixed a bug that prevented BI Analytics from applying the selected admin group to the Measurement graph in the Currently Active SRs Overview sheet.BI Analytics
24047Fixed a bug that caused the agent to display the registry key instead of the registry value.Agent
24998Fixed a bug that sometimes caused proxy settings to apply to an agent deployment when no proxy settings were configured.Agent
25031Fixed a bug that sometimes prevented the defined agent hotkey from working.Agent
23568Fixed a bug that caused the SysAid REST API to return incorrect values for the Task ID field when an admin used the "getSR" function.API
15626Fixed a bug that sometimes prevented the agent from displaying recently installed services in an asset's service list.Asset Management
24870Fixed a bug that prevented the agent from displaying an asset's OS version when the asset was running macOS 10.12 Sierra.Asset Management
24903Fixed a bug that prevented the agent from displaying an asset's OS version.Asset Management
24569Fixed a bug that sometimes allowed admins to access restricted categories (this also covers bug #24503).Categories
24519Fixed a bug that sometimes prevented admins from limiting an SR status to multiple user groups.Customize
24941Fixed a bug that prevented email integrations from processing calendar invitations.Email Integrations
24797Fixed a bug that allowed admins to add line breaks to a notification's subject line.Notifications
24624Fixed a bug that allowed end users, without the necessary permissions, to download recently-run reports if they had the report URL.Reports
17.1.10
December 2016
FR# Description Module/Tool
24882Fixed a bug that sometimes caused SysAid to generate an anti-virus error when admins tried to download the Mac agent.Agent
24790Fixed a bug that generated an error when admins tried to edit a custom notification containing a large amount of text.Customization
24982Fixed a bug that caused SysAid to unnecessarily indent text that appeared in drop-down fields.GUI
16.4.80
December 2016
FR# Description Module/Tool
24269Fixed a bug that prevented MSI deployment from working.Agent
21139Fixed a bug that allowed end users to select SR templates that were restricted to their companies.Help Desk
24733Fixed a bug that caused messages inviting users to a new RC Session to be incorrectly titled "Chat Invitation."Remote Control
20535Fixed a bug that prevented the Missing Patches per Asset report from displaying the names of missing patches.Reports
22407Fixed a bug that caused Task notifications to generate two tickets instead of one.Tasks and Projects
16.4.70
November 2016
FR# Description Module/Tool
21173Fixed a bug that prevented admins from receiving SR notifications when an end-user reply generated an SR status change.Email Integration
24350Fixed a bug that caused the Server URL displayed in the Downloads page to always include the HTTP protocol even when SSL was enabled.General
18783Fixed a bug that prevented the cursor from automatically focusing on the Search field when an admin would click Advanced Search in a field's drop-down list in the SR form.Help Desk
22087Fixed a bug that prevented LDAP-imported admins from logging in when their LDAP passwords contained certain special characters.LDAP Integration
11835Fixed a bug that prevented admins from accessing MDM with single sign-on.MDM
24453Fixed a bug that sometimes caused the Android version of SysAid Barcode to crash when an admin switched to landscape view.Mobile
21853Fixed a bug that sometimes prevented Task reports from displaying data in the Total Task Time column.Reports
16.4.60
November 2016
FR# Description Module/Tool
23069Fixed a bug that sometimes caused uninstalled agents to be incorrectly displayed as being online.Agent
24413Fixed a bug that generated an error when admins attempted to add a new schedule to an agent deployment plan while using European date format.Agent
24256Fixed a bug that caused assets to use the default RDS when the agent settings were modified for those assets.Asset Management
21057Fixed a bug that sometimes displayed lists with incorrect filters in the Dashboard.Dashboard
18208Fixed a bug that caused SRs generated by incoming emails containing an emoji to be empty of any content.Email Integration
24248Fixed a bug that prevented SysAid from automatically adding the contents of an incoming email, whose subject includes an SR ID number, to that SR's Notes field if it was not a reply to a previous email.Email Integration
24324Fixed a bug that generated an error when admins using SysAid Basic edition attempted to add additional email profiles.Email Integration
23846Fixed a bug that prevented SysAid from applying email rules to very long emails.Email Rules
24342Fixed a bug that allowed multiple items in certain drop-down lists to contain duplicate values.Help Desk
24443Fixed a bug that stopped Ping Monitoring from automatically pinging SNMP-discovered assets.Monitoring
17768Fixed a bug that sometimes caused assigned admins to receive duplicate workflow notifications.Service Desk
24243Fixed a bug that prevented users, who don't have full SysAid admin permissions, from organizing project tasks in a Gantt chart.Tasks and Projects
24382Fixed a bug that generated an error when admins attempted to use the Slack integration to create a new Slack channel from SysAid.Third-Party integration
24419Fixed a bug that caused lists, which were set to display the first 1000 items, to indicate that they were displaying 1001 items.User Interface
16.4.50
November 2016
FR# Description Module/Tool
19530Fixed a bug that sometimes prevented admins from saving an Agent Settings configuration as the default agent settings (this also covers bug #24198).Agent
23790Fixed a bug that prevented SysAid from changing an SR's SLA when the SR's Request User was changed to a user with a different SLA.SLA
24211Fixed a bug that prevented admins from changing agent settings from the Asset list.Agent
24265Fixed a bug that caused links to appear repeatedly in an SR that was created from a template containing the link.Service Desk
24332Fixed a bug that prevented admins from installing the Mac agent on the Sierra OS.Agent
16.4.40
October 2016
FR# Description Module/Tool
14763Fixed a bug that caused News announcements in the End-User Portal to overflow the boundaries of the News section when an announcement contained a word made up of 29 or more characters.End-User Portal
22279Fixed a bug that prevented admins from setting a custom logo as the Agent Desktop icon in scheduled agent deployments.Agents
23675Fixed a bug that generated an error when admins tried to access the dashboard in accounts without the Advanced Reports module.Analytics
24061Fixed a bug that sometimes caused the Service Agreements list to display a blank page.SLA
24107Fixed a bug that caused the Mobile app to crash when an admin selected My Incidents.Mobile App
16.4.30
October 2016
FR# Description Module/Tool
22367Fixed a bug that caused the SR Matrix page to freeze when an admin selected the Request User field as the vertical value in an account with many users.Analytics
23588Fixed a bug that caused Action Item custom lists to appear indented under the text "Sub Tab" instead of "Action items" in the drop-down menu on the Customize Lists page.Customization
24028Fixed a bug that prevented the End-User Portal from displaying certain Incident templates, when no third-level category is selected for that template.End-User Portal
20071Fixed a bug that caused a delay when admins selected categories for new SRs if the SR form included the Potential Related Problems field.Help Desk
24009Fixed a bug that prevented SysAid from properly implementing an admin's modifications to a workflow tab.Service Desk
23178Fixed a bug that prevented admins from viewing Nagios information for their assets when using a non-SSL connection.Third-Party Integrations
23383Fixed a bug that prevented a third-party integration's Test Connection button from generating a message to indicate that the integration was not properly connected.Third-Party Integrations
16.4.20
October 2016
FR# Description Module/Tool
23746Fixed a bug that prevented custom columns, created in one instance of SysAid, from being displayed in another instance.Customization
16783Fixed a bug that, under certain circumstances, caused SRs submitted by users to be empty of content.End-User Portal
19048Fixed a bug that allowed end users to access restricted categories when they selected templates that included those categories.End-User Portal
17924Fixed a bug that caused the Potential Related Problems suggestions to load very slowly.Help Desk
20071Fixed a bug that caused a delay when admins selected categories for new SRs if the SR form included the Potential Related Problems field.Help Desk
16348Fixed a bug that, under certain conditions, prevented admins from sending MDM enrollment requests.MDM
20905Fixed a bug that prevented admins from running Task Activity reports that included the "#" columnReports
21131Fixed a bug that caused the SR Activity report's Advanced Filter to display incorrect operators for the Service Record ID field.Reports
23409Fixed a bug that sometimes caused SysAid to display the same sub type with different sets of fields for different users.Service Desk
16.4.10
September 2016
FR# Description Module/Tool
23709Fixed a bug that caused the SysAid REST API to return an error when an admin attemped to get a CI list via the API.API
23109Fixed a bug that caused a software name to appear repeatedly in an asset's Software tab.Asset Management
21407Fixed a bug that sometimes caused a user, who was copied on an email to SysAid, to appear twice in the generated SR's CC field.Email Integration
16348Fixed a bug that sometimes prevented admins from sending MDM device enrollment requests.MDM
20535Fixed a bug that caused the "Missing Patches for Specified Assets" report to be empty of content.Patch Management
23595Fixed a bug that generated a log error when a new RDS was installed.RDS
20667Fixed a bug that prevented a user's company from appearing in SR reports.Reports
17924Fixed a bug that caused the "Potentially Related Problems" suggestions to take a long time to load.Service Desk
23178Fixed a bug that prevented admins from accessing the Nagios integration in Asset Management while using SysAid in non-https mode.Third-Party Integration
23696Fixed a bug that prevented admins from testing the connection in the OneLogin integration screen.Third-Party Integration
16.3.40
September 2016
FR# Description Module/Tool
22983Fixed a bug that, under certain circumstances, prevented SysAid from properly displaying the list of statuses to generate an end-user notification.Email Integration
23041Fixed a bug that generated an error when admins attempted to duplicate reports that were created in the old Reports module.Reports
23049Fixed a bug that generated an error when admins attempted to duplicate custom reports.Reports
23051Fixed a bug that sometimes prevented the My Reports screen from displaying certain items in the action menu.Reports
23110Fixed a bug that prevented admins from searching the CI list by company.CMDB
22821Fixed a bug that prevented the $LinkToSub notification tag from linking to the relevant action item when the action item was unassigned.Service Desk
22379Fixed a bug that replaced an underscore in Category Name with a dash when displaying the category name in a report's Advanced filter.Reports
23407Fixed a bug that positioned the Dashboard's Active Service Records graph in the top-left of its frame, instead of in the center.Dashboard
23420Fixed a bug that sometimes generated an error when an end user clicked the "Back" button from an action item in the End-User Portal.End-User Portal
23425Fixed a bug that generated an error when admins undeployed the agent from computers running Windows XP.Agent
23468Tightened security around the SysAid API.API
16.3.20
September 2016
FR# Description Module/Tool
22419Fixed a bug in the agent that prevented admins from monitoring Tomcat version 6 when it was installed on Windows.Agent
22971Fixed a bug in the agent that sometimes caused the screen to freeze.Agent
22353Fixed a bug that prevented admins from searching the Asset List by IP addresses in the Network field.Asset Management
22717Fixed a bug that sometimes caused the "Add to Favorites" label to disappear when an admin clicked the Favorites icon.Favorites
15108Fixed a bug that disabled an SR's Add a Note button when SysAid was running in Safari.UI
16.3.10
August 2016
FR# Description Module/Tool
22703Fixed a bug that allowed archived SRs to be updated via the SysAid REST API.API
16651Fixed a bug that caused the value displayed for an asset's Storage Capacity field to differ between the Asset list and the Asset form.Asset Management
22277Fixed a bug that caused the IP Address field for Linux assets to display incorrect values.Asset Management
21743Fixed a bug that prevented BI Analytics from appearing in the Favorites menu.BI Analytics
22469Fixed a bug that caused text to appear at the bottom of the Import Categories page that was not relevant to that page.Categories
22619Fixed a bug that sometimes deselected a category's "Visible for Admin Groups" setting when an admin modified the category from the Category list.Categories
22623Fixed a bug that allowed admins, who did not belong to the specified groups, to access restricted categories in the SR list's advanced filter.Categories
22461Fixed a bug that allowed Email Rules to assign SRs to non-enabled admins.Email Integration
22705Fixed a bug that prevented email rules from locating specific text in an incoming email, when the text was enclosed in quotation marks (") in the email.Email Rules
22747Fixed a bug that prevented admins from accessing their email rules when their system reached 100 rules.Email Rules
22351Fixed a bug that prevented the import pages for users and CIs from saving updated column mapping in between manual imports.General
22475Fixed a bug that prevented admins from sorting SR lists by the Request User or Assigned To fields.Help Desk
21957Fixed a bug that prevented LDAP admins from logging in to the SysAid iOS app.Mobile App
22743Fixed a bug that prevented SysAid from creating a log record for activities added to an SR from the SysAid Mobile app.Mobile App
22303Fixed a bug that prevented the search bar from narrowing the list of available options for certain filters in the Report form.Report
22465Fixed a bug that allowed admins to enable an admin group for automatic SR dispatch, even when the "Can be Assigned to Service Record" option was disabled.User Management
22507Fixed a bug that prevented admins from creating groups with a quotation mark (") in the title.User Management
16.2.50
August 2016
FR# Description Module/Tool
22309Fixed a bug that sometimes prevented SysAid from displaying the BI Analytics option in the main menu.BI Analytics
15379Fixed a bug that generated an error log when the word "subject" appeared in an incoming email's subject line.Email Integration
16025Fixed a bug that prevented admins from creating or updating email rules when an existing rule's name contained a quotation character (").Email Rule
16118Fixed a bug that caused dates in an SR's email messages to always appear in American date format even if European date format was selected.Help Desk
16187Fixed a bug that prevented after-save triggers from running after changes were made to an entity's Show Details window.Customization
16254Fixed a bug that sometimes caused timestamp fields in an SR to appear in the incorrect time format.Help Desk
16580Fixed a bug that caused non-enabled admins to appear as available in Routing Rules.Routing Rule
17389Fixed a bug that sometimes prevented SysAid from implementing the Patch Management policy setting to alert users before automatically rebooting their computers.Patch Management
17954Fixed a bug that prevented new products from being sorted alphabetically in an asset's Software Products tab when the product name began with a lowercase letter.Asset Management
18928Fixed a bug that sometimes prevented Favorite links from routing to the defined page.Favorites
19991Fixed a bug that prevented hyperlinks added to an SR template from appearing in SRs that used that template.Help Desk
20235Fixed a bug that prevented admins from filtering an SR list by admin group with the Advanced Filter when the group's name ended with a space.User Management
20725Fixed a bug that caused the Tab title to be shortened to just "SysAid" instead of "SysAid Help Desk Software" when the language was set to Hebrew.Customization
21443Fixed a bug that prevented admins from publishing SR Reports to PDF when the report was grouped by the Due Date field.Reports
21745Fixed a bug that prevented admins from running SR reports that were filtered for categories and/or sub categories beginning with the underscore character ( _ ).Reports
22053Fixed a bug that prevented admins from sending broadcast messages to online users.End-User Portal
22161Fixed a bug that sometimes caused headings in the Main menu to disappear.User Interface
22285Fixed a bug that prevented email rules from automatically setting the value for the SR Weight field.Email Rules
22303Fixed a bug that caused values of certain report filter drop-down lists to be unsorted and prevented the admins from narrowing the list with the Search bar.Reports
22331Fixed a bug that sometimes prevented admins from saving field mapping specifications in the BI Analytics Settings page.BI Analytics
22347Fixed a bug that prevented admins from manually assigning a Display Memory value to an asset.Asset Management
22395Fixed a bug that prevented admin replies to email notifications from being sent to the end user when Email Integration is defined to use the OWA protocol.Email Integration
22449Fixed a bug that sometimes caused SysAid to log users out without warning.General
22451Fixed a bug that caused SysAid to apply a routing rule that automatically assigned an SR to a specific admin, even when the admin was not enabled.Help Desk
16.2.40
August 2016
FR# Description Module/Tool
22091Fixed a bug that prevented admins from importing assets from a .csv file if the file contained an invalid entry.Asset Management
22169Fixed a bug that caused the Activity Log for Windows assets to incorrectly report that the assets' OS was changed.Asset Management
22221Fixed a bug that displayed incorrect values for the Network Adapter speed in some cases.Asset Management
22259Fixed a bug that caused the Registry Keys field to display only irrelevant registry keys.Asset Management
22307Fixed a bug that displayed incorrect values for an asset's Storage Capacity field.Asset Management
22131Fixed a bug that prevented admins from creating email profiles in email integration when an existing profile contained an apostrophe (') in the profile name.Email Integration
22119Fixed a bug that prevented email rules from setting the Request User on an SR generated by an incoming email.Email Rules
22229Fixed a bug that prevented admins from creating a Favorite link with a URL longer than 64 characters.Favorites
17093Fixed a bug that prevented a message's timestamp from responding to time format changes in the admin's settings.Help Desk
19757Fixed a bug that generated an error when the SR list was sorted by a column that was subsequently removed from the list.Help Desk
22037Fixed a bug that displayed the wrong breadcrumbs in the Incident Template form.Help Desk
22177Fixed a bug that prevented admins from modifying an SR's category after adding content to other tabs in the SR form.Help Desk
22193Fixed a bug that added extra characters to a message that appears when an admin adds the Closure Information field to an SR form.Help Desk
13835Fixed a bug that prevented LDAP Integration from populating the Location and Department fields in the User form.LDAP Integration
22147Fixed a bug that caused the User DN to be displayed, instead of the SysAid username, for users imported from LDAP.LDAP Integration
16349Fixed a bug that prevented MDM policies from applying to devices whose owners' user names include their domains.MDM
22189Fixed a bug that caused the display to appear blurry in a remote control session with a high definition Mac computer.Remote Control
19034Fixed a bug that caused values in the Timezone and Language filters for a User report to be sorted in non-alphabetical order.Reports
20479Fixed a bug that prevented a report name from appearing in its breadcrumb's hover text when the name contained a quotation character (").Reports
20989Fixed a bug that caused the values in an SR report's Sub Type filter to not be sorted alphabetically.Reports
21675Fixed a bug that prevented admins from running an Asset report that included the Last Boot column.Reports
21919Fixed a bug that prevented admins from running a report whose Advanced Filter statement consisted of more than 10 items.Reports
21995Fixed a bug that prevented admins from using the Advanced Filter to filter report results for SRs where the Process Manager field is set to "None".Reports
22115Tightened security around to access to pages that contained token logins.Security
22085Fixed a bug that sometimes generated a log error when a Problem form was opened.Service Desk
22113Fixed a bug that caused an action item approval to be logged as if it was performed by the Assigned To user, even when the action item was approved by someone else via an email sent to the assigned admin group.Service Desk
22227Fixed a bug that prevented admins, who are limited to company data, from viewing company data in an SR when the admin did not have "Manage End Users and Companies" permission (this also covers Bug #22179).User Management
16.2.30
July 2016
FR# Description Module/Tool
21417Fixed a bug that corrupted Hebrew characters entered in the Agent Settings window.Agent
21947Fixed a bug that sometimes caused the Mac agent application to appear in the docker's shortcuts under an outdated name.Agent
22099Fixed a bug that displayed a page for the OAuth access to the API even when OAuth was not enabled.API
18603Fixed a bug that caused the Asset list to appear blank when faulty queries were entered in the list's static filter.Asset Management
21129Fixed a bug that caused the Software list to appear empty when an admin ran a search on the list that yielded more than 100 results.Asset Management
21619Fixed a bug that sometimes generated a log error when an asset first communicated with the SysAid server.Asset Management
21917Fixed a bug that prevented the server from processing inventory for SNMP devices.Asset Management
21999Fixed a bug that prevented admins from searching the Asset list by owners' last names.Asset Management
21015Fixed a bug that prevented admins with permission to access BI Analytics but not SysAid Administrator permission from accessing the BI Analytics menu item.BI Analytics
21781Fixed a bug that caused BI Analytics to display the content of the wrong field for users' Display Name field.BI Analytics
21551Fixed a bug that prevented admins from editing events in the SysAid Calendar.Calendar
15849Fixed a bug that caused the dates in the Chat console to appear in European format even when American format was selected.Chat
21569Fixed a bug that prevented SysAid from generating an error message when admins attempted to map an asset field to two separate CI fields. This also covers Bug# 21993.CMDB
21645Fixed a bug that prevented admins from mapping an asset's Purchase Cost field to its corresponding CI.CMDB
21723Fixed a bug that displayed the a CI's sub type under the CI Type column in the CI list.CMDB
19534Fixed a bug that prevented admins from filtering the Event Log list by the User ID column.Customize
20651Fixed a bug that caused certain dashboard charts to generate log errors.Dashboard
21837Fixed a bug that prevented email rules from setting the sub type for incidents generated from incoming emails.Email Integration
21951Fixed a bug that, under certain circumstances, prevented the system from automatically notifying end users when an admin replied to a ticket generated by the user's email.Email Integration
16696Fixed a bug that prevented admins from displaying the company's logo in the End-User Portal.End-User Portal
13431Fixed a bug that caused all of a list's contents to be exported even if the list had been filtered.General
10605Fixed a bug that caused the value of a date field to be displayed in American format on printed versions of the SR form, even if the date format was set to European.Help Desk
17081Fixed a bug that prevented admins from using the Advanced Filter to search for companies in the list of items to link to an SR.Help Desk
20127Fixed a bug that sometime caused activities to disappear from SRs.Help Desk
21041Fixed a bug that incorrectly displayed the Total Activities Time column in the SR list as Total Task Time.Help Desk
21589Fixed a bug that prevented end-users with Supervisor status from viewing values of the Sub Type column in the SR list.Help Desk
21611Fixed a bug that, under certain conditions, prevented admins from selecting the Select All check box in the SR list.Help Desk
21707Fixed a bug that caused SR notifications to display due dates as one hour ahead of the SR's actual due date.Help Desk
20801Fixed a bug that caused the Mobile version of the End-User Portal to display categories that were limited to admins.Mobile App
17389Fixed a bug that prevented the Patch Management Restart message from appearing on end-users' computers when the "Immediately after deployment" option was selected.Patch Management
20885Fixed a bug that displayed the incorrect version for the installed RDS in the Windows Services list.RDS
21677Fixed a bug that prevented Asset reports from running when they included the Purchase Cost field.Report
19056Fixed a bug that prevented values for the Main CI field from appearing in alphabetical order in a report's filter.Reports
20343Fixed a bug that prevented reports from running when the report data was filtered by a Float field.Reports
20481Fixed a bug that prevented a report's preview pane from displaying content when the report results were filtered by the Last Access Time field.Reports
21177Fixed a bug that caused reports with large data sets to be unavailable for publishing to Excel and only available as a .pdf file in a later download.Reports
21423Fixed a bug that prevented admins from manually running scheduled reports from the report's preview page on Windows computers.Reports
21713Fixed a bug that, under certain circumstances, prevented admins from deleting scheduled custom reports.Reports
21715Fixed a bug that, under certain circumstances, prevented admins from deleting custom reports from the My Reports tab.Reports
21733Fixed a bug that caused scheduled reports to continue running even after they were deleted.Reports
21871Fixed a bug that prevented reports from running when the report's name contained a tab and the report included more than 14 columns.Reports
21887Fixed a bug that prevented admins from running a report that charted a custom float field.Reports
21955Fixed a that caused certain characters in an SR's Activity field to be displayed improperly in reports.Reports
20503Fixed a bug that prevented admins from deleting action items from the SR Actions list when an action item's workflow was deleted from a template.Service Desk
21327Fixed a bug that prevented admins from filtering the SR Actions list by status with the Advanced filter.Service Desk
18156Fixed a bug that displayed SLA measurements in negative percentages.SLA
21373Fixed a bug that, under certain conditions, incorrectly displayed the filter condition for an advanced filter query in the SLA Measurements list.SLA
21567Fixed a bug that sometimes prevented admins from saving schedules in task notifications.Tasks and Projects
18537Fixed a bug that prevented admins from importing companies that included an apostrophe in their names.User Management
21563Fixed a bug that prevented users with long user names from logging in.User Management
21709Fixed a bug that prevented certain characters from appearing in the print output of the User form or list.User Management
16.2.10
June 2016
FR# Description Module/Tool
18647Fixed a bug that prevented the hot key from opening the End-User Portal on devices running the Mac agent. This also covers bug 21737 and 21537.Agent
19400Fixed a bug that prevented some of the agent's executable files from being properly signed.Agent
21459Fixed a bug that prevented the hot key from opening the End-User Portal during RCG sessions on devices running the Mac agent.Agent
21635Fixed a bug that prevented SysAid from displaying the BI Analytics settings for admins with permission to access BI Analytics, but not the Dashboard.BI Analytics
21661Fixed a bug that caused the "Amount of SRs by Classification" graph in BI Analytics to display currency types instead of classifications.BI Analytics
21893Fixed a bug that caused SR counters in BI Analytics to display incorrect information.BI Analytics
21907Fixed a bug that caused the 0-24 Hours measurement in the "Amount of SRs by Age and Priority" chart to appear in the incorrect place on the chart.BI Analytics
21257Schedules set for importing CIs, assets, users, and companies are now saved on an account level, so all admins can see the updated schedule.Customization
21335Fixed a bug affecting MDM certificates that prevented the MDM module from properly functioning.MDM
20043Fixed a bug that caused incorrect operators to appear for the Permission by User Groups filter in User reports.Reports
21055Fixed a bug that prevented line charts in reports from displaying data when the chart was aggregated by certain fields.Reports
21227Fixed a bug that generated an error when admins tried to run an Asset report that included the Memory field.Reports
21499Fixed a bug that caused the Reporting module to incorrectly assign the Running status to custom reports that failed to run.Reports
21637Fixed a bug that prevented logos from appearing in reports published to .pdf format.Reports
21649Fixed a bug that prevented admins from saving changes to reports in the All and Scheduled Reports tabs.Reports
18459Fixed a bug that sometimes prevented fields in an action item from being automatically populated when the action item was automatically completed.Service Desk
21503Fixed a bug that allowed admins to delete a workflow from a sub-type, even when there were existing SRs using that workflow.Service Desk
21757Fixed a bug that prevented the Dell Web Services add-on from updating existing Dell assets with the Dell information.Third-Party Integrations
20529Resolved an issue that prevented admins from viewing assets for users with special characters in their names.User Management
16.1.50
May 2016
FR# Description Module/Tool
21449Fixed a bug that prevented admins from installing the Mac agent.Agent
21325Fixed a bug that prevented the Supplier list from displaying a supplier whose Supplier Name was "unknown".Asset management
19582Fixed a bug that caused custom entities to appear in workflow attributes even after the entity was deleted.Customization
21357Fixed a bug that prevented SysAid from displaying newly created custom columns until the SysAid service was restarted.Customization
21553Fixed a bug that caused the "Prevent Cross Site Scripting" option to break HTML code in the translation file.Customization
21561Fixed a bug that caused the Open SR notification to be displayed twice in the Reminder Notifications page.Customization
20013Fixed a bug that prevented email rules from running when the Text To Search For field contained a backslash ().Email Integration
21321Fixed a bug that sometimes prevented replies on archived SRs from generating a new SR.Email Integration
21419Fixed a bug that sometimes prevented a selection window from opening in the Expression Builder when an admin selected a field's "More" value from its drop-down list.Expression Builder
16664Fixed a bug that displayed the date in an SR's History tab in US date format even if the default was set to European.Help Desk
20669Fixed a bug that caused the "Prevent Cross Site Scripting" option to modify the body of a notification for an escalation rule.Help Desk
21431Fixed a bug that prevented the More value from appearing in an escalation rule's "Set Status To" drop-down list when there were too many statuses to display simultaneously.Help Desk
21411Fixed a bug that prevented a reminder from alerting admins about an approaching expiration date for a knowledge base article.Knowledge Base
21347Fixed a bug that caused the "Prevent Cross Site Scripting" option to stop Patch Management policies from working.Patch Management
19540Fixed a bug that prevented a report's Count values from displaying in published .xls output.Reports
21091Fixed a bug that published reports to .csv format even when .xls was selected.Reports
21223Fixed a bug that prevented admins from running old reports from the My Reports tab.Reports
21441Fixed a bug that caused dates to be displayed in the incorrect format when report results were grouped by a Date field.Reports
16.1.40
April 2016
FR# Description Module/Tool
21127Fixed a bug that prevented reports from displaying SRs that had no value selected in the Company field, when the report data was filtered to exclude SRs assigned to a specific company.Reports
16.1.20
March 2016
FR# Description Module/Tool
21079Fixed a bug that generated an error when an admin clicked Cancel in an SR that was opened from the Admin Portal.Analytics
19526Fixed a bug that caused the agent to incorrectly label the SBS 2011 operating system as Windows Server 2008 in the asset inventory.Asset Management
20903Fixed a bug that replaced the icon for Mac OS with the Windows icon in the Asset list.Asset Management
21021Fixed a bug that prevented Email Integration, under certain conditions, from sending emails to certain accounts.Email Integration
21073Fixed a bug that prevented admins, under certain circumstances, from accessing a page in their Favorites list.Favorites
19703Fixed a bug that prevented SysAid, under certain circumstances, from calculating an SR's due date when the SR contained an after-save trigger.Help Desk
20575Fixed a bug that allowed admins to exit an SR by clicking on its breadcrumbs without prompting them to first save their changes.Help Desk
20891Fixed a bug that caused emails on archived SRs to be added to the SR instead of opening a new, linked SR.Help Desk
20891Fixed a bug that changed the status of an archived SR when someone replied to one of the SR's emails.Help Desk
20717Fixed a bug that caused SysAid to display incorrect versions of the RDS and sometimes caused RDS malfunctions.RDS
19012Fixed a bug that prevented admins from filtering report data by the User Type field.Reports
19078Fixed a bug that allowed admins to enter text into the Support Level filter, under User Group reports, even though it's a numeric field.Reports
20569Fixed a bug that prevented admins from filtering report data by the SR Subtype field.Reports
20863Fixed a bug that prevented admins from selecting Yes or No values for a report's basic filter.Reports
21009Fixed a bug that prevented admins, under certain circumstances, from filtering report data by category.Reports
21019Fixed a bug that prevented admins from filtering report data by second and third-level categories, when they tried to use the Does Not Contain operator.Reports
16.1.02
January 2016
FR# Description Module/Tool
20687Fixed a bug that prevented a Mac agent's custom icon from uploading to target Mac computers.Agent
20695Fixed a bug that added an unnecessary character to the Remote Control Confirmation message.Agent
20697Fixed a bug that sometimes prevented SysAid from translating the Remote Control Accept/Deny buttons when the language was set to a non-English language.Agent
17491Fixed a bug that caused the Animated Summary video to generate an error in the log when played.Animated Summary
13227Fixed a bug that prevented new services from appearing in the asset inventory.Asset Management
19218Fixed a bug that prevented SysAid from displaying the value "unknown in supplier's Name field.Asset Management
20701Fixed a bug that prevented admins from searching a CI list by companies.CMDB
18818Fixed a bug that caused texts to align to the left when an RTL language was selected.Customization
19867Fixed a bug that caused email-generated SR descriptions to appear twice in the description field when the description consisted of one or two characters.Email Integration
20709Fixed a bug that caused incorrect characters to appear in a message informing admins that the email account they want to delete is set as the default account for a company.Email Integration
17487Fixed a bug that prevented email rules from changing the value of an SRs custom fields.Email Rules
19715Fixed a bug that prevented email rules from changing the value of an SRs custom column fields.Email Rules
13490Fixed a bug that prevented SRs from changing to the selected category's default template when the Template field was not visible in the SR form. This fix also covers Bug #13282.Help Desk
16477Fixed a bug that caused an SR's due date to recalculate when an escalation rule ran on the SR.Help Desk
19703Fixed a bug that, under certain circumstances, prevented SysAid from calculating an SRs due dates when the SR contained an after-save trigger.Help Desk
19905Fixed a bug that caused the Source field to display the incorrect value in SRs that were duplicates of email generated SRs.Help Desk
20201Fixed a bug that prevented SysAid from returning to the Incident form after creating a new linked item.Help Desk
20471Fixed a bug that prevented the phone call form from loading a template for a predefined set of categories.Help Desk
20229Fixed a bug that prevented weighted SRs not displayed on the first page of the SR list from floating to top of the list when an LDAP admin was logged in.LDAP Integration
20519Fixed a bug that generated an error in the SysAid log relating to the Supplier field when the Catalog List page was opened.Logs
16467Fixed a bug that prevented Ping Monitoring from reaching computers running an OS with a language other than English.Monitoring
20321Fixed a bug that sometimes caused monitoring for assets with an RDS connection to stop working.Monitoring
20689Fixed a bug that prevented the agent version from matching the RDS version when both were installed for the same version.RDS
20699Fixed a bug that sometimes prevented SysAid from correctly translating the Remote Control Confirmation message when the language was set to a non-English language and the Remote Control being performed via the RDS.RDS
19789Fixed a bug that prevented the condition "Archive equals No" from displaying in a report's Advanced Filter.Reports
19807Fixed a bug that prevented report titles that exceeded a certain character length from displaying in the report's breadcrumbs.Reports
20001Fixed a bug that sometimes prevented a report's Advanced Filter drop-down list from opening when its down arrow was clicked.Reports
20195Fixed a bug that sometimes caused dates in a report's Advanced Filter to display incorrectly when the language was set to Hebrew.Reports
20363Fixed a bug that allowed admins to duplicate reports without the required permissions.Reports
20365The report types available for new reports are, once again, listed in alphabetical order.Reports
20367Fixed a bug that prevented the Done button in a report's Advanced Filter from working when SysAid was running on Internet Explorer.Reports
20369Fixed a bug that prevented admins from adding new basic filters to a report once Edit mode had already been opened and closed for that report.Reports
20377Fixed a bug that prevented admins from setting a report's Advanced Filter to locate all entries whose Company field was set to 'is empty' or 'is not empty'.Reports
20385Fixed a bug that prevented the Advanced FIlter details from appearing on published reports when the language was set to an RTL language.Reports
20389Fixed a bug that prevented a report's cover page from displaying RTL characters once the content has been saved in the Report form.Reports
20423Fixed a bug that prevented certain special characters from appearing in a report name.Reports
20451Fixed a bug that caused reports with Hebrew file names to be renamed with random characters.Reports
20455Fixed a bug that caused a report's preview to crash when the value for a date field in the report's basic filter was set to Last Week.Reports
20459Fixed a bug that prevented User reports from displaying content in the Company column.Reports
20463Fixed a bug that prevented admins from removing an Advanced Filter condition from a report.Reports
20493Fixed a bug that caused a report to display data for a specific date instead of a date range when the value for a date field in the report's basic filter was set to Last Week or Next Week.Reports
20535Fixed a bug that caused the Missing Patches for Specified Assets report to run without content.Reports
20539Fixed a bug that prevented admins from creating an Advanced Filter condition with the Equals operator in a report.Reports
20541Fixed a bug that prevented a report's basic filter from applying a category filter if the All category had previously been selected.Reports
20543Fixed a bug that prevented admins from using the Between operator for numeric values in a report's Advanced Filter condition.Reports
20545Fixed a bug that caused the values of a report's Advanced Filter condition, which used the Between operator, to disappear when another Advanced Filter condition was added.Reports
20663Fixed a bug that sometimes prevented Custom Date columns from displaying a date in a report.Reports
20665Fixed a bug that sometimes prevented reports from running when Custom Date columns were included in the report.Reports
20705Fixed a bug that prevented admins from creating an Advanced Filter condition for the Default Email Account field in a report.Reports
20265Fixed a bug that sometimes caused the After Hours note to be included in automatic notifications sent during the defined operating hours.Service Desk
19875Fixed a bug that sometime caused the F11 key to open SysAid with a new user instead of the logged-in user when SysAid was running the ADFS add-on.Third-Party Integration
20151Fixed a bug that allowed end users and admins to access certain pages without the required permissions.User Management
20693Fixed a bug that allowed admins who were limited to company data to access assets belonging to other companies.User Management
20703Fixed a bug that caused incorrect characters to appear in the tooltip for the Default Email Account field in the Company form.User Management
20707Fixed a bug that prevented a Company list from displaying the Default Email Account column.User Management
15.4.02
December 2015
FR# Description Module/Tool
19270Fixed a bug in the agent that prevented the agent for checking for existing Beta installations when installing a new Beta versionAgent
19717Fixed a bug that caused manually installed Mac agents to lose their connection with the serverAgent
19783Resolved an issue that prevented admins from manually installing the Mac agentAgent
19787Resolved an issue that prevented admins from manually uninstalling the Mac agent using the Network Discovery pageAgent
19801Fixed an issue that caused the Mac agent to be installed with the incorrect propertiesAgent
19849Fixed a bug that caused the incorrect amount of memory to be displayed for assets running the Mac agentAgent
-Fixed a bug that displayed emails from left to right, even when the language was set to an RTL languageCustomization
10195Fixed a bug that caused requests to be displayed as incidents in charts in the DashboardDashboard
-Fixed a bug that caused requests to be displayed as incidents in charts in the DashboardDashboard
18547Fixed a bug that prevented SysAid from adding a space between sections when an SR form was exported to PDFHelp Desk
-Fixed a bug that caused the system to open the wrong Knowledge Base article, when selected from the Knowledge Base suggestions in the SR formKnowledge Base
19719Resolved an issue that prevented LDAP admins from appearing in the Select User window when adding users to a groupLDAP Integration
16163Resolved an issue that prevented RTL support from working on the main Reports pageReports
19258Fixed a bug that caused the Report's Date column to be sorted alphabetically instead of chronologicallyReports
19284Fixed a bug that prevented admins from filtering an asset report by the Main Asset fieldReports
19320Resolved an issue that prevented reports from including the report details, even when the Include Details box was checkedReports
19324Resolved an issue that caused the incorrect time to appear on a report's cover pageReports
19354Fixed a bug in Reports that stopped the advanced filter from working when an admin selected the Between operator and then edited only one of the valuesReports
19362Fixed a bug that sometimes prevented reports from running in IE11Reports
19364Resolved an issue that prevented custom reports from running after admins upgraded to a version that included the new Reports moduleReports
19466Fixed a bug that sometimes caused the report preview from displaying data when an incorrect syntax was used in the advanced filterReports
19566Fixed a bug that prevented admins from downloading the .jrxml file from custom reportsReports
19693Resolved an issue that prevented admins from filtering report results by the Asset Name fieldReports
19697Fixed a bug that allowed admins without the Report Manager permission to edit a report's locked advanced filter's formulaReports
-Resolved an issue that prevented certain sub-fields from being displayed as available report fields in a report's Data tabReports
19763Fixed an issue that sometimes caused reports to incorrectly display dates when the European date format was set for that accountReports
19809Fixed a bug that caused data to be displayed incorrectly in line chart reportsReports
19819Fixed a bug that prevented admins from grouping a report by a specific columnReports
19823Resolved an issue that prevented admins from running reports whose names included an apostropheReports
-Resolved an issue that generated an error in Chrome when an admin created a new report whose name included a commaReports
19843Fixed a bug that sometimes prevented admins from running Task reportsReports
-Fixed a bug that sometimes prevented admins from adding schedules to reportsReports
-Fixed a bug that sometimes prevented admins from adding schedules to reportsReports
19891Resolved an issue that caused a report's header to appear repeatedly when the report was published in ExcelReports
19907Fixed a bug that prevented a report's advanced filter from displaying which category the report data is filtered byReports
19929Resolved an issue that caused a report's header to appear repeatedly when the report was published in ExcelReports
19975Fixed a bug that generated an error when a Date field was added to a report's advanced filterReports
-Fixed a bug that prevented admins from selecting any operator other than the Between operator for a date field, in a report's advanced filterReports
-Resolved an issue that sometimes caused the incorrect title to be displayed for an action item in the End-User PortalService Desk
18681Fixed a bug that caused extra information to be displayed when an admin's user form was printedService Desk
-Resolved an issue that prevented end users from entering data in an action item's custom fieldService Desk
-Fixed a bug that prevented the system from displaying SR history for users with certain characters in thier namesService Desk
-Fixed a bug that prevented admins from using the credentials of deleted users to log in to the Bomgar and LogMeIn add-onsThird-Party Integrations
18725Fixed a bug that prevented admins from using the credentials of deleted users to log in to the Bomgar and LogMeIn add-onsThird-Party Integrations
-Resolved an issue that caused SRs to be submitted under the wrong user name when a user running the ADFS add-on pressed the F11 hotkeyThird-Party Integrations
19737Resolved an issue that sometimes prevented admins from adding users to groups from the User listUser Management
19761Fixed a bug that prevented admins from creating a group that contained the "<" character in its nameUser Management
19925Resolved an issue that caused group members to appear in a group's Select User window when the group's name contained the "/" characterUser Management
15.4.01
December 2015
FR# Description Module/Tool
19562Enhanced security in the system to prevent cross-site scripting.Security
17898Fixed a bug that prevented agent deployment via MSI on 32-bit systems.Agent
17866Resolved an issue that sometimes prevented the Patch Management page from opening.Patch Management
17852Fixed a bug in Linux installations that prevented the hyperlinks in the Knowledge Base tree from redirecting to the relevant Knowledge Base articles.Knowledge Base
17437Fixed a bug that reset a group's permissions when an admin is added to the group.User Management
18341Resolved an issue for installations using Oracle DB that prevented searching for CIs by name.CMDB
17906Fixed a bug that prevented the Create User button from appearing in SRs generated by email addresses that do not belong to registered users, when the admin accessing the SR does not have the SysAid Administrator permission.Help Desk
18491Resolved an issue that prevented content added to the Solution tab from being recorded in the History tab.Help Desk
15063Resolved an issue for installations using Oracle DB that caused searches within lists to be case-sensitive.Help Desk
19737Fixed a bug that prevented admins from adding users to groups from the User list.User Management
19719Resolved an issue that prevented LDAP admins from appearing in the Select User window when adding users to a group.User Management
18918Fixed a bug that prevented email rules from parsing for certain terms when they were entered in uppercase letters in the rule's filter.Email Rules
19282Resolved an issue that prevented operating hours, for certain locations, from reflecting Daylight Saving Time changes.Operating Hours
16121Fixed an issue that prevented admins from limiting Main menu items to groups whose names were in non-English languages.Customizations
19036Fixed an issue that generated a log error when admins navigate to the Groups page.Admin Groups
18309Resolved an issue that sometimes caused network overloads and Patch Management malfunctions on Agent upgrades.Agent
18663Fixed a bug that prevented data from populating to the RDS field for Mac agents.Agent
18739Fixed a bug in the Mac agent that generated an error when admins did not include a port number in the Proxy Port field.Agent
16169Fixed an issue that caused spaces to be removed from messages broadcasted to online users.Asset Management
16963Resolved a bug that sometimes caused Inventory requests to overload the server.Asset Management
18792Fixed a bug that prevented the Customize List page from loading.Customize
18369Resolve a bug that prevented the Dashboard from displaying the correct list when filtered by Sub-type.Dashboard
19600Fixed a bug in the dashboard that sometimes displayed requests as incidents.Dashboard
17908Fixed a bug that sent emails to admins' LDAP domain names when the admins were members of groups included in the email.Email Integration
18918Resolved an issue that sometimes prevented email rules from parsing text beginning with an uppercase letter.Email Rules
17848Fixed a bug that caused first level categories to reappear in the second level category drop-down when an end user logged in to the End-User Portal as a supervisor.End-User Portal
18084Resolved an issue that allowed end users to complete an SR form without filling in the Follow up User field, even when the field was marked a required.End-User Portal
19410Fixed an issue that prevented end users from accessing the supervisor incident list in the End-User Portal.End-User Portal
17846Resolved an issue that sometimes prevented the system from loading the Homepage when admins clicked on the logo.General
18679Resolved a bug that generated an error when an admin tried printing a list or form containing a large amount of fields.General
18361-18729Resolved issues to enhance UI performance.General
17146Resolved a bug that prevented the OK button from activating when admins modified an incident while running SysAid in IE11.Help Desk
17176Resolved an issue that sometimes prevented the system from deescalating an SR after it was modified.Help Desk
17381Fixed a bug that prevented admins from reopening SRs that have been escalated.Help Desk
18697Fixed a bug that caused the due date to be calculated incorrectly when admins accounts were set for certain time zones.Help Desk
16581Fixed a bug that caused SRs closed from the Mobile App to be reassigned to the wrong user.Mobile
16629Fixed a bug that prevents admins from accessing the iPad App when SSO is enabled in their environment.Mobile
16650Resolved an issue in the mobile app that prevented admins from disabling an advanced filter that filtered tickets by the Request User.Mobile
18733Resolved an issue that prevented admins from closing tickets with the iPad app.Mobile
18218Fixed a bug in the Monitoring module that sometimes caused servers to get stuck or crash.Monitoring
18627Fixed a bug that prevented remote control from initializing a session on a cloud account.Remote Control
18553Fixed an issue that sometimes caused irrelevant strings to appear in reports.Reports
18673Resolved an issue that prevented the Track SR Field Changes report from running.Reports
18976As part of the new Reports module, we fixed a bug that sometimes caused the incorrect date format to be displayed in the Activities by Administrator Report.Reports
19104 & 19106Fixed a bug that sometimes prevented values from being displayed in the Open/Closed Reports per Administrator report.Reports
19102Resolved a bug that prevented the Opened/Closed Records report from displaying the number of SRs per administrator.Reports
18972Resolved an issue that, under certain conditions, granted regular users access to SRs only available to supervisors.Security
19562Enhanced security in the system to prevent cross-site scripting.Security
17746Resolved an issue that allowed admins to select a request user for an SR from any company even when a specific company was selected for the SR.Service Desk
18152Fixed an issue that prevented SysAid admins from accessing certain templates.Service Desk
18172Fixed an issue that allows end users to complete an action item without filling in fields marked as required and prevents admins from reopening the action items.Service Desk
18345Resolved a bug that sometimes caused Notes that an admin added to an SR to be disappear when an end user was working on the SR at the same time.Service Desk
19262Resolved an issue with duplicating SRs with workflows that caused the new duplicate SR to inherit the statuses and approvals of the original instead of the default statuses.Service Desk
15146Fixed a bug that sometimes caused the page to timeout when creating a new user group if there were many users in the system.User Management
18244Fixed a bug that, under certain conditions, prevented admins from deleting specific user groups.User Management
15.3.60
November 2015
FR# Description Module/Tool
18503Resolved an issue that prevented agents from installing the Mac agent through remote discovery.Agent
18647Fixed a bug that prevented the F11 Hotkey feature from working on a Mac agent.Agent
18655Fixed a bug that caused a typo in the StopAgent.sh file.Agent
14872Fixed a bug that prevented email rules from running when email is forwarded to SysAid.Email Rules
16692Fixed a bug that prevented email rules from running when the admin's language is set to German.Email Rules
17025Fixed a bug that prevented email rules from running when the body of the email is very long.Email Rules
17722Resolved an issue that prevented the "Does not contain" and "contains" operators from filtering emails in email rules.Email Rules
17952Fixed a bug that generated an error when attempting to edit an item in Favorites.Favorites
16758Resolved an issue that prevented email broadcasts from being sent to a group that contains one or more disabled users.Groups
16638Fixed a bug that prevented user lists from updating when a new company or department was created via LDAP Integration.LDAP Integration
16638Fixed a bug that sometimes prevented the system from displaying new field values, for example a new company, created from an LDAP import.LDAP Integration
18621Resolved an issue that caused Remote Discovery Services migrated from a Windows machine to the cloud to still appear in Network Discovery lists that were no longer relevant to it.Network Discovery
18387Resolved an issue that sometimes prevented SR fields from automatically populating when the SRs template is changed.Service Desk
18477Resolved a bug that generated an error in the log when an LDAP user was set as an SR's Request User or Assigned To user for installations running MySQL.Service Desk
18555Fixed a bug that prevented admins from changing the value of the Additional user field in Request templates.Service Desk
17856Fixed a bug that sometimes prevented the system from displaying new field values, for example a new company, created from a csv import.User Management
15.3.50
November 2015
FR# Description Module/Tool
18285Resolved an issue that prevented the agent from displaying the OS version when it is installed on a machine running WIndows 10.Agent
14878Fixed a bug that sometimes caused performance issues and possibly a server down, when CIs were imported from a .csv file.CMDB
18353Fixed a bug that prevented the Main CI selection window from displaying any CI options.CMDB
14661Resolved an issue that prevented modifications made to the translation file from impacting the relevant text in surveys and scheduled reports.Customization
18265Fixed a bug that generated an error when admins entered their login credentials in the My Community Settings section of "My Settings".General
18357Fixed a bug that generated an error when the "Cross-Site Scripting prevention" option is selected and certain conditions are set in the Advanced filter or the escalation rules.General
14340Fixed a bug that sometimes caused images added to a Knowledge Base article to appear multiple times.Knowledge Base
16237Resolved an issue that prevented end-users from approving an action item when the action item is assigned to a group that contains both admins and end users.Service Desk
17150Fixed a bug in Escalation Rules that sometimes generated an error when the Process Manager was set to "None".Service Desk
16971Fixed a bug that sometimes caused end users to receive notifications meant for admins.User Management
18349Fixed a bug that sometimes caused performance issues and possibly a server down, when user history was updated.User Management
15.3.40
November 2015
FR# Description Module/Tool
18106Fixed a bug that sometimes prevented SysAid from creating SRs for emails generated by automated systems.Email Integration
16184Fixed a bug that allowed end users to reopen tickets without submitting a note.End-User Portal
18124Fixed a bug that prevented end users from reopening an SR more than once.End-User Portal
17415Fixed a bug that sometimes caused searches in the Knowledge Base to yield results that did not match the search criteria.Knowledge Base
16669Resolved an issue that prevented users from enrolling an iOS device more than once to MDM.MDM
17774Resolved an issue that prevented SRs linked to a change, from changing status to reflect the updated status of the change.Service Desk
18096Fixed a bug that sometimes prevented the Quick Search field from working.Service Desk
15.3.30
October 2015
FR# Description Module/Tool
18056Resolved an issue that sometimes prevented agent upgrades due to a 30 second timeout for downloading the new agent.Agent
16184Fixed a bug that allowed end users to reopen a ticket without leaving a note explaining why the ticket was reopened.End-User Portal
16855Fixed a bug that prevented the Action Builder from updating fields when the default language was not set to English.General
18010Tightened security around end user's access to tickets submitted by other users and administrators.Security
15.3.20
October 2015
FR# Description Module/Tool
17816Fixed a bug that caused the Display Calendor For drop-down to display administrator names multiple times when the "View calendars of other admins who member in the same groups" permission is checked.Calendar
17822Resolved an issue that genreated an error when an admin limited to company data accessed the calendar.Calendar
16969Resolved an issue that caused the Settings cogwheel to be displayed with a frame around it when SysAid runs on Internet Explorer 11.General
17850Fixed a bug that prevented admins from editing the schedules throughout SysAid.LDAP Integration
11957Resolved an issue that prevented remote control sessions from running on Windows Server 2012 Standard 64.RC
16967Resolved an issue that, under certain conditions, prevented end users from accessing action items that their group was assigned to.Service Desk
17704Resolved an issue in Workflow tabs that caused the Last Modified Time to change when the SR was closed and reopened.Service Desk
17706Fixed a bug that prevented admins from saving values to custom columns they added to an SR template.Service Desk
17908Fixed a bug that sometimes caused automatic notifications to be sent to fictional emails.Service Desk
17924Fixed a bug in the incident form that sometimes caused the Potential Related Problems suggestions to take a long time to load.Service Desk
15.3.10
September 2015
FR# Description Module/Tool
17041Fixed a bug that generated a timeout error when a broadcast was sent to a large group of users.Groups
17740Fixed a bug that caused the Knowledge Base's Save button to disappear in Full Screen view.Knowledge Base
16842Resolved an issue that prevented admins from mapping LDAP attributes to custom fields in SysAid.LDAP Integration
15206Resolved an issue that prevented attachments from being attached to tickets when in Guest mode.Service Desk
17014Fixed a bug that created extra white space in the Related items table.Service Desk
17694Resolved an issue that prevented admins from changing a Request's template in the Request form.Service Desk
16709Fixed a bug that sometimes caused the main menu to disappear when admins clicked the Settings cogwheel.UI
15.3.00
August 2015
FR# Description Module/Tool
17425Resolved an issue in the End-User Portal that caused notes containing quotes to be partially deleted when another note was added.End-User Portal
17457Fixed a bug in the End-User Portal that prevents users from adding a note when reopening an SR.End-User Portal
17469Fixed a bug in the End-User Portal that disabled the Apply button when users attempted to close a service record.End-User Portal
17529Resolved an issue in the End-User Portal, that, under certain circumstances, showed users other SRs in the systemEnd-User Portal
14523Resolved an issue that prevented users from logining in because the Velocity.log file consumed too much space on the C drive.Login
17379Resolved an issue for cloud accounts that caused the Network Discovery logs to be blank.Logs
17363Fixed a bug that caused an installation of the 15.2.01 version of the RDS to result in the installation of a different RDS version.RDS
14830Fixed a bug that prevented the Auto Complete option from working on the first action item of an SR's first workflow tab.Service Desk
15562Fixed an issue that prevented non logged in users from accessing the action item from an automatic email notificationService Desk
15747Fixed a bug that prevented the Weighted SR feature from properly working for admins imported from LDAP.Service Desk
16253Fixed a bug that generated an error when admins filtered the Service Desk Actions List by the Assigned to field.Service Desk
17027Fixed a bug that, under ceratin circumstances, prevented the incident list from being filtered by the Assign To field.Service Desk
17047Fixed a bug that sometimes generated an error when admins attempt to access SRs immediately after creating a custom field for the SR.Service Desk
17419Fixed a bug that caused tasks to appear repeatedly in the list of tasks to be selected for an SRs related items.Service Desk
17431Resolved an issue that prevented certain time-based fields from being updated according to SLA Agreements.SLA
17339Fixed a bug that caused an error when an admin opened an acitivity in a task that was accessed from its project.Tasks and Projects
17409Resolved an issue that prevented images from being displayed on the Third-Party Integration page.Third-Party Integration
17417Fixed a bug that sometimes caused a blank page to load when the F5 was pressed and SysAid is running in Internet Explorer 10.User iInterface
16503Fixed a bug that sometimes caused SysAid's main menu to disappear when a link is opened in a new tab.User Interface
17146Fixed a bug that disabled the OK button in the Incident form when SysAid is running in Internet Explorer 11.User Interface
17521Fixed a bug that caused the default text in the Quick Search bar to appear in English when Hebrew was set as the default language.User Interface
14740Resolved an issue that caused email notifications to be sent to disabled admins who belonged to a group assigned to an SR.User Management
17435Fixed a bug that causes a message for admins creating a username that already exists to be displayed in a separate window instead of a pop-up message.User Management
14.4.2
July 2015
FR# Description Module/Tool
15973Admins can now consistently add Related Items to a CI.CMDB
15818Fixed a bug that prevented admins from receiving end user replies on SRs when incoming email integration is configured with MAPI.Email Integration
16018Fixed an issue that, under certain circumstances, caused SysAid to repeatedly send the same email.Email Integration
16037Resolved a bug that sometimes prevented users in an SR's CC field from receiving email notifications when the variable ${OperatingTimesTable} " is included in the body of the notifications.Email Integration
15324Fixed an issue that caused the username and password of certain iOS devices to be recorded in the sysaid log upon enrollment ot MDM.MDM
16010Fixed a bug that prevented SysAid from sending emailed for MDM enrollment requests.MDM
15918Resolved an issue that sometimes prevented port monitoring from restarting after the SysAid service was restarted.Monitoring
16054Resolved an issue that prevented certain changes in an Asset's Monitoring settings from being communicated to the Asset's RDS.Monitoring
15449Fixed a bug that prevented the $AdminGroup tag from working in Workflow Notifications unless the "Notify the Admin group assigned to the Service Record" setting was enabled.Notifications
12460Fixed a bug that prevented admins from deleting sub type tabs.Service Desk
15368Resolved an issue that, under certain conditions, caused users to receive duplicate emails upon completing an action item.Service Desk
16020Fixed a bug that only allowed admins to add one item at a time to the Related Items table.Service Desk
14.4.1
April 2015
FR# Description Module/Tool
14644Fixed a bug that prevented agents from making initial contact with the server.Agent
13831Resolved an issue that under certain conditions, caused some assets to generate an error page when admins tried to open them.Asset Management
12913Fixed an issue that sometimes yielded an error when admins tried to perform a Calendar Sync.Calendar
13502Fixed a bug that sometimes prevented the Calendar from displaying the option to show the canlendar for more admins.Calendar
14659Resolved an issue that under certain conditions, causes the incident submission form to prompt users to select sub categories when none exist for the selected category.Categories
13459Resolved a bug that sometimes prevented admins from adding new Queue Automatic texts to Chat Queues.Chat
14484Now, when importing an asset to a CI, you can import the values of the Asset Model field to the CI.CMDB
15192Fixed a bug that occasionally prevented the correct email addresses from being included in the CC field of an SR generated by an incoming email.Email Integration
9292Fixed a bug that sometimes caused users to be directed to the incorrect page, when exiting a request in the End-User PortalEnd-User Portal
15053Now, the Schedule; Start time check box in the LDAP Integration page remains checked after the page is saved.LDAP integration
10770Now admins setting the minimum password length for an MDM policy can only select a length that is compatible with supported operating systemsMDM
11126Resolved an issue that sometimes caused the wrong message to be sent when and admin locked a mobile DeviceMDM
14663Resolved a bug that sometimes prevented Patch Management actions from running on offline machines, when they came back online.Patch Management
14703Fixed a bug that sometimes caused patch installation failures when an agent was installed between a patch scan and patch deployment.Patch Management
15048Resolved an issue that, under certain conditions, prevented SysAid from rescanning an asset after a failed scan until the next scheduled scan.Patch Management
15167Fixed a bug that caused extra content to be added to the drop-down where admins select how much time after a patch deploytment to be reminded to reboot their computers.Patch Management
12517Resolved an issue that prevented SysAid from displaying Remote Control related text that was entered in the translation file.Remote Control
9018Resolved an issue that sometimes caused SysAid to ignore certain filters when exporting an SR list to a .csv file.Service Desk
9339Fixed an issue that sometimes caused the incorrect message to appear after creating a new user.Service Desk
10578Fixed a bug that, under certain conditions, prevented supervisors from being able to search for SRs created by users they were supervising.Service Desk
11781Fixed a bug that mistakenly caused a Send Messages button to appear under the User field of an SRs activities tab.Service Desk
12565Fixed a bug that sometimes caused a Customize View button to be displayed in a request user's Details page.Service Desk
13291The $RequestUser variable now consistently works in Workflow notifications.Service Desk
13439Fixed a bug that sometimes caused all SRs in SysAid to be exported, when admins attempted to export SRs from a request users Details page.Service Desk
15041Fixed a bug that caused incorrect content to be displayed in the title header for pop-up messages related to Remote Control, Chat, and Messages.Service Desk
15070Resolved an issue that sometimes caused the SR list to be sorted incorrectly, when the admin sorted by Category or Sub category.Service Desk
15397Now, the Company field can be automatically populated in SR Action Items.Service Desk
14924 and 14767Resolved an issue that caused all SRs, including requests, of a supervised user to appear as Incidents when the supervisor viewed them in the End-User Portal.Service Desk
14.4.00
March 2015
FR# Description Module/Tool
13703Now the Credentials provider consistently displays after the Agent service is stopped and restarted.Agent
14566Resolved an issue that caused agent deployment via the Network Discovery mechanism to deploy on assets that did not meet the minimum agent requirements.Agent
15073Resoved an issue that caused the SysAid agent to sometimes interfere with GFI products in situations where there was no active Patch Management licenseAgent
15163Fixed a bug that created an entry in the log file indicating that the agent does not recognize an internal command even though it's functionality was uneffected.Agent
15173Resolved an issue that was causing the un-installation process of version upgrades to sometimes take a long time when the agent was running Patch ManagementAgent
15178Resolved an issue that prevented the HotKey, Remote control, Chat, and broadcast features from properly functioning.Agent
14476Fixed a bug that sometimes prevented the SysAid internal user folder from being deleted during an upgrade or un-installation.General
14293Now when the Patch Management reboot warning option is selected, the warning is consistently displayed to admins before shutting down the machine after a Patch Deployment.Patch Management
14617Now, the GFI agent is always uninstalled on a computer that becomes disabled for Patch ManagementPatch Management
14784Fixed a bug that, in rare cases, caused scheduled Patch Management operations to skip a few days when set on a day of the week that was after the first scheduled day for the operation.Patch Management
14.2.01
February 2015
FR# Description Module/Tool
14236When an agent is set to work with RDS Nodes, it is now always possible to revert it to work directly with the SysAid server.Agent
14448Now the SysAid API always works for LDAP users.API
5413Fixed a bug that sometimes caused assets from another LAN to receive different IP numbers.Asset Management
11912Fixed a bug that caused Asset lists exported to .csv files to be missing content in the Last Boot column.Asset Management
14254Admins can now access an Asset's History entry without encountering internal errors.Asset Management
14127Windows 8.1 now appears correctly on the Assets Information Page instead of displaying as "Win 8".Asset Management.
14312Fixed a bug that did not offer the option to mark the default template as blank for new templates.Categories
14397Resolved a bug that caused new Categories with certain special characters in their name to display the name incorrectly.Categories
14360Fixed an issue that sometimes caused certain UI elements to disappear when the Destination CI link was clicked.CMDB
14069Resolved an issue that caused the SR History tab to display default values as changes for SRs submitted via email.Email Integration
14185Resolved an issue that caused SR's assigned to Admins with invalid email addresses to create an endless loop of Delivery Status Notifications.Email Integration
14277Recently improved email integration mechanisms now apply to MAPI and OWA configurations, in addition to POP3 and IMAP.Email Integration
14036Fixed a bug that caused tool tips in the End-User Portal to sometimes appear in red and black.End-User Portal
12063Custom logos can now be uploaded in the On Demand environment.General
13960Fixed a bug that rendered certain UI functionalities incompatible with Internet Explorer 11.General
13962Fixed a bug that did not allow admins to edit triggers even when Edit mode was activated.General
14209Fixed a bug that prevented admins from including attachments in messages when SysAid is set to certain default languages.General
14212Custom icons are now preserved during all version upgrades.General
14215Solved an issue that caused admins trying to change the company logo in SysAid to receive a security error.General
14495Fixed a bug that sometimes prevented forms from being customized.General
13914 and 13585Fixed a bug that prevented certain UI features from functioning properly in IE11.General
12165Resolved an issue where operation times were being displayed incorrectly.Help Desk
14216Fixed an issue that caused the system to treat some SRs opened during working hours as if they were opened during non-working hours.Help Desk
14272Now, any admin with the necessary permissions can create a new user from New Incident > Request User > Advanced Search.Help Desk
14443Resolved a bug that caused admin groups with certain special characters in their title to display the title incorrectly.Help Desk
14451Resolved a bug that caused corrupted characters under certain conditions when the default language is set to French.Help Desk
14454Converting an incident to a request no longer changes the status of the SR.Help Desk
14385Fixed a bug that caused some Knowledge Base text to display on separate lines in Google ChromeKnowledge Base
12141Disabled LDAP users now receive the correct error message when they attempt to log in to SysAid.LDAP Integration
12883Corrected an issue that sometimes prevented certain LDAP Integration users, particularly those with multiple LDAP integrations, from opening the Reset Password/Unlock Account link in Password Self Service.LDAP Integration
13497Resolved an issue that prevented LDAP user from printing SRs they had permission to access.LDAP Integration
14339Fixed a bug that added a new LDAP user when an admin edits a user's login name in LDAP.LDAP Integration
14426Requests accessed from the Manager Dashboard can now be correctly converted to incidents.Manager Dashboard
11827 and 11828Fixed issues that occurred in the mobile app when the default language was set to Hebrew.Mobile App
14239, 14240, 14241, and 14242Solved a bug that caused UI issues in the mobile app when the default language was set to Hebrew.Mobile App
14118Fixed a bug that prevented some notifications that include a comma in the title from being deleted.Notifications
14255Resolved an issue that prevented SysAid from sending SMS notifications to LDAP users.Notifications
14329Fixed an issue that prevented admins from setting a Receive Automatic Notification filter from the My Settings page in certain browsers.Notifications
13898Now the Reboot Options dialog closes automatically when a scheduled Patch job begins to run.Patch Management
13952Resolved an issue that caused Patch Management Policies to generate Change SRs before running a Patch job.Patch Management
13976Patch tasks now run on machines when they comes online if the option is selected for the machines.Patch Management
14258Fixed a bug that prevented SysAid from removing GFI files and processes when Patch Management is disabled.Patch Management
14288Resolved an issue that caused Patch Management records to display an assets serial number instead of its asset name.Patch Management
14302Now, when an admin attempts to perform a Patch Management operation on disabled assets, the correct error message appears.Patch Management
14304Policy settings for patches that include a "+" sign in their names can now be saved.Patch Management
14366Resolved a bug that, under certain conditions, prevented the Reboot notification from appearing after a Patch Management job was run on the computer.Patch Management
14669Fixed a bug that sometimes caused server errors during the creation of a Patch Management policy.Patch Management
14676Scheduled Patch Management operations now have a Frequency limit of once every 60 months (5 years), instead of an unlimited frequency.Patch Management
13823 and 14168Resolved an issue that caused certain Patch Management actions to be applied to some assets on which Patch Management was not enabled.Patch Management
14292 and 14250Fixed a bug that caused the reboot option dialog box to sometimes open twice after a patch job.Patch Management
14144Resolved a bug that caused some editions to hide the Upgrade RDS Automatically check box.RDS
14246Fixed an issue that prevented the RDS from deploying the agent in certain conditions.RDS
14311The RDS version in Services.msc now matches the actual version of SysAid that you are running.RDS
14556Resolved an issue that caused the RDS node to stop communicating with the server after a few days.RDS
14105Remote Control functionality now works consistently on Virtual Machines.Remote Control
10207In SR's from phone calls, the Source field now displays "Administrator Portal - Phone Call" instead of just "Administrative Portal".Service Desk
12002The Character limit for Category names is now 64 characters, not 32.Service Desk
12601Fixed a bug that prevented admins from saving Action Builder rules in Escalation Rules.Service Desk
14131Now, clicking on "Advanced Search" in a drop down menu always opens a separate window displaying a list of options.Service Desk
14202Fixed a bug that would, under certain conditions, not run a routing rule that changed an SRs category.Service Desk
14287The Add New Company button, in the Advanced Company search, is now always visible.Service Desk
14332Fixed a bug that created an error, under certain conditions, when an admin clicked Cancel in a new SR.Service Desk
14362Now, the Main Asset field is available as a criteria in the Email Rules Query Builder.Service Desk
14662Now, admins can edit the contents of the Phone Number field in an SR.Service Desk
13573 and 13608Resolved a bug in some of the Query Builders that caused certain field's drop-down lists to display no content.Service Desk
11826Fixed a bug in the User List that made it difficult to scroll and to select users from the list.UI
13911Fixed a bug that caused the breadcrumb arrows (>) to be displayed in the wrong direction for some Right-to-Left languages.UI
13927Fixed a bug that sometimes caused pages to display without frames.UI
14176Fixed a bug that would sometimes prevent admins from minimizing the custom panel above the main menu.UI
14178Now, when the window is too small for the Main Menu icon text, tool tips are displayed for those icons.UI
14179Fixed a bug that caused certain icons to display incorrectly in Internet Explorer, when the language was set to Hebrew.UI
14243UI objects in the End-User Portal and the LDAP Integration page now display correctly in Firefox and Chrome.UI
13224Fixed a bug that sometimes caused the Asset column to disappear from the Users list.User Management
13542Fixed an error that sometimes caused certain User Groups to be hidden.User Management
13908The "Asset" field is now available to be added to the User form.User Management
14594Fixed a bug that allowed admins to edit details of other admins even if they only had Manage End User and Companies permissions.User Management
9.0.90
December 2014
FR# Description Module/Tool
11731Fixed an issue where emails sent using the send message button in activities field in a service record are not shown in messages.Help Desk
12098Fixed an issue where changing template of a request also changes the categories in a case where the categories were already set manually.Help Desk
9.0.82
December 2014
FR# Description Module/Tool
12078Additional database security enhancementsGeneral
9.0.81
December 2014
FR# Description Module/Tool
11762Database Security enhancementsGeneral
12032For trial accounts in Cloud - "Click to Order" is shown for admins only.General
9.0.80
December 2014
FR# Description Module/Tool
11580Fixed an issue that could prevent scheduled upgrades of the SysAid Agent and scheduled asset data updates from running.Asset Management
11944Fixed an issue in SysAid Cloud Edition where certain non-English characters might not be displayed correctly in emails sent from SysAid.Cloud
11441Fixed an issue in Chrome where the CI Relations "Select a Relation Type" dropdown list might not be active.CMDB
11671Activities are now displayed correctly in archived SRs.Help Desk
11802When clicking Advanced Search in the Assigned To list on the SR form, the popup list now displays correctly when SysAid is integrated with MSSQL.Help Desk
11938When saving a new sub type or template in SysAid Cloud Edition, it's now created only once.ITIL
11594When viewing monitoring rules for a particular asset from the Monitoring tab on the Asset form, you can now properly add and delete tabs.Monitoring
11762(Cloud Edition) Fixed an issue where groups might appear under user management that should not appear there.User management
11942Fixed an issue that could occur on User Manager-->User Edit-->Helpdesk (tab) when switching pages in the list if the selected user had r in the username.User management
9.0.72
November 2014
FR# Description Module/Tool
11943Fixed major display issues when accessing SysAid from Chrome that where caused by Chrome updatesGeneral
9.0.71
November 2014
FR# Description Module/Tool
11580Fixed an issue that could prevent scheduled upgrades of the SysAid Agent and scheduled asset data updates from running.Asset Management
11928Incidents submitted from the end user portal are no longer assigned to the end users who submitted them.End User Portal
11913When saving a new sub type, it's now created only once.ITIL
11935Fixed an issue that could cause the browser window to freeze when typing in the Description field in changes, problems, and requests.ITIL
9.0.70
October 2014
FR# Description Module/Tool
11562Fixed an issue that could prevent upgrading the SysAid Agent when using SysAid Cloud Edition.Agent
11614Fixed an issue where inventory data might not be properly sent from the Agent from a Windows Server 2008 R2 machine.Agent
11615Fixed an issue where the SysAid Agent might not be properly upgraded when running the upgrade Agents command.Agent
11652Fixed an issue that could prevent the Agent from properly upgrading itself when the SysAid Server left a message for the Agent to upgrade.Agent
11818Fixed an issue where the Agent log files could be overwritten.Agent
11512The Online Users history table is now working again.Asset Management
11641Fixed an issue where a logo file uploaded to SysAid might not appear properly in all cases.Cloud
11441Fixed an issue in Chrome where the CI Relations "Select a Relation Type" dropdown list might not be active.CMDB
11087Fixed an issue that could prevent logging in to the SysAid Server if a secondary license key was added and then that key expired.General
11568When changing a field that reloads the page, the SysAid spinning logo is now centered on the screen.General
11637Fixed two dropdown list sorting issues that could occur for users of an Oracle database.General
4637The activities field has been added to the default form for customized printouts.Help Desk
11525(Cloud Edition only) The customized SR printout now correctly displays the SR activities.Help Desk
11573Fixed an issue that could prevent the Assigned To filter in the SR Actions list from including all admins.Help Desk
11586When clicking on a link to view all active SRs in the Service Desk Matrix view when the Matrix is filtered to view only active SRs, the corresponding list now correctly includes only active SRs.Help Desk
11610Child SRs are now archived after the parent SR is archived.Help Desk
11837Fixed a caption that could appear in the list of escalation rules summarizing the escalation rule.Help Desk
11487Customized printouts are now available for changes, requests, and problems.ITIL
11599Action items can no longer be reopened on archived changes.ITIL
11608When exporting the Service Record Actions list after running a search, now only the search results are exported.ITIL
11787Fixed an issue that could prevent activities from being displayed properly in archived SRs.ITIL
11561Fixed an issue that could prevent enrollment to SysAid MDM if the user has a password with multiple complex characters.MDM
10737Fixed an issue logging into the Mobile App that could occur if "/Login.jsp" were added to the SysAid Server URL.Mobile Application
11603Fixed an issue that could prevent notes from being added to existing SRs while using the mobile app.Mobile Application
8981Limiting monitoring notifications now works correctly when the time range spans midnight (e.g. 5:00PM - 7:00AM).Monitoring
11492You can now create monitoring templates with an apostrophe (') in the name.Monitoring
11558Fixed an issue with the View and Customize View options on the Monitoring Templates list.Monitoring
11550Widened the Password Services Security Questions list view.Password Services
11539Fixed an issue where reports that have no data might be allowed to run instead of giving an error message.Reports
11567Scheduled reports created with the Report Wizard that have more than 8 fields and are delivered as CSV files now display properly.Reports
11590Fixed an issue that could occur when running a report created through the Report Wizard on the SR entity where the SR # field is on the report and the report generation screen includes a filter for SR # and you use a "between" filter for SR # (e.g. SR# is between 20 and 30.Reports
11656Fixed an issue where the Assigned to field might not display properly on report outputs if the report was created using the Report Wizard.Reports
11544The end time for task activities you are entering is no longer removed after changing the activity's user.Tasks and Projects
11570Fixed an issue that could prevent adding attachments to a user from User Management if the user has a backslash () in the username.User management
11762(Cloud Edition) Fixed an issue where groups might appear under user management that should not appear there.User management
Load older bug fixes