FR# | Description | Module/Tool |
---|---|---|
57243 | Fixed a bug that prevented admins from opening Gantt charts in projects. | Tasks and Projects |
62272 | Fixed a bug that caused exported lists of assets associated with a software product to contain incorrect information. | Asset Management |
62455 | "Fixed a bug that prevented admins from deploying the Mac agent on assets via Network Discovery. " | Agent |
61101 | Fixed a bug that prevented admins from adding admins to a group. | User Group |
62365 | Fixed a bug that caused SysAid from sending blank custom notifications when the notifications were edited with the new editor and included certain non-English accent characters. | Customize |
52215 | Fixed a bug that caused SysAid to incorrectly display custom date values. | General |
62128 | Fixed a bug that prevented SysAid from sending the email notification when users generated a random password for SysAid. | Password Services |
61358 | Fixed a bug that prevented admins from adding attachments to tickets when the Attachments field was on a tab other than the 'General Details' tab. | General |
53104 | Fixed a bug that incorrectly prevented admins from viewing and modifying inventories when they did not have 'SysAid Admin' level permissions. | Asset Management |
58641 | Fixed a bug that prevented the Jira configuration page from loading when the Jira account URL was incorrect or expired. | Third-Party Integration |
53332 | Fixed a bug that caused prompts to select a value from a required CI custom list field to display the default field name instead of the translated name. | CMDB |
FR# | Description | Module/Tool |
---|---|---|
52939 | Fixed a bug that prevented SysAid from adding custom icons for the SysAid agent onto target desktops. | Agent |
59870 | Restored the ability to send emails from the address in the SMTP User field instead of the one in the Email Address field in the Outgoing Email Integration settings. Contact customer care to enable this functionality. | Email Integration |
61321 | Fixed a bug that caused email integration to add only one of an email's attachments to an automatically generated ticket when email integration was configured with O365 or Gmail via the OAuth 2.0 protocol. | Email Integration |
62342 | Fixed a bug that prevented the Self-Service Portal from opening when admins clicked the SysAid icon on Mac computers. | Agent |
62346 | Fixed a bug that sometimes prevented admins from selecting certain categories when adding a category pointer. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
58834 | Fixed a bug that sometimes prevented the Office 365 SSO integration from working. | Third Party Integration |
62177 | Fixed a bug that prevented SysAid from importing assets as CIs when admins mapped a custom asset list field to a CI field. | CMDB |
FR# | Description | Module/Tool |
---|---|---|
57156 | Fixed a bug that sometimes caused SysAid to navigate to the first action item in a workflow, when an admin saved updates to any of the other action items in that workflow. | Service Desk |
59780 | Fixed a bug that caused escalation rules that were activated by a trigger to send notifications to admins, even when the admins' settings were configured to not receive such notifications. | Help Desk |
62098 | Fixed a bug that allowed admins to add fields to the mobile form even if they were not compatible with SysAid's Mobile solution. | Mobile |
61922 | Fixed a bug that prevented email integration from creating a ticket from an incoming email, if the email met the criteria of one of the configured email rules. | Email Integration |
62155 | Fixed a bug that caused an error when an admin tried to generate a JSON file containing the data of an asset's agent settings. | Asset Management |
60482 | Fixed a bug that, in certain circumstances, prevented email notifications from being displayed in the recipient's language. | Email Integration |
FR# | Description | Module/Tool |
---|---|---|
61901 | Fixed a bug that prevented a trigger from creating a ticket when the request user's name contained a special character. | Help Desk |
57745 | Fixed a bug that prevented action item fields from automatically populating and from automatically completing in the Self-Service Portal, even though it was defined in a workflow's attributes. | Service Desk |
61787 | Fixed a bug that sometimes caused a delay when an admin created a Jira issue from a SysAid ticket. | Third-Party Integration |
FR# | Description | Module/Tool |
---|---|---|
61768 | Fixed a bug that caused the Network Adapter field to disappear in the asset form for SNMP assets when admins clicked ‘Update Asset Data.’ | Asset Management |
61694 | Fixed a bug that, under specific circumstances, prevented LDAP integration from functioning. | LDAP Integration |
61289 | Fixed a bug that prevented the RDS from conducting LDAP imports when it included an unusually large amount of users. | LDAP Integration |
61661 | Fixed a bug that duplicated custom columns when an admin activated the Jira integration. | Third-Party Integration |
61353 | "Fixed a bug that prevented Chromebook devices from being imported when the devices were missing specific data. " | Third-Party Integration |
FR# | Description | Module/Tool |
---|---|---|
61289 | Fixed a bug that prevented the RDS from conducting LDAP imports when it included a large amount of users. | LDAP Integration |
57390 | Fixed a bug that prevented SysAid from adjusting the time of its scheduled tasks when the local time was changed due to daylight savings time. | General |
59080 | Fixed a bug that caused SysAid to display the regular asset form for a Chromebook asset, instead of the Chromebook-specific form. | Third-Party Integrations |
61331 | Fixed a bug that prevented agent upgrades via MSI from setting the agent version in the config file. | Agent |
FR# | Description | Module/Tool |
---|---|---|
60795 | Fixed a bug in the workflow form that prevented admins from filtering CIs by CI type, when they opened the CI Selection window in the 'Link to Other Items' field. | CMDB |
61234 | Fixed a bug that sometimes prevented Patch Management from working when SysAid was accessing the RDS via a proxy. | Patch Management |
59321 | Fixed a bug that caused the CI Type column to be empty, when an admin opened the Select CI window from the CI Relations tab. | CMDB |
60799 | Fixed a bug that prevented Password Services from displaying the CAPTCHA image when a user attempted to reset a password or unlock an account. | Password Services |
61166 | Fixed a bug that opened a blank window the second time an admin clicked a link to a Knowledge Base article from a ticket's 'Solution Model' field. | Help Desk |
61231 | Fixed a bug that sometimes prevented admins from saving a ticket after they added a CI to the 'Main CI' field. | CMDB |
61289 | Fixed a bug that prevented the RDS from conducting LDAP imports when it included a large amount of users. | LDAP Integration |
53836 | Fixed a bug that prevented custom columns from appearing in the Available Fields list, even when they are marked as "Ready." | Customization |
FR# | Description | Module/Tool |
---|---|---|
53562 | Fixed a bug that caused the install # field in the software product form to display the number of assets that are using any version of the software, rather than just the selected version. | Asset Management |
53939 | Fixed a bug that caused a workflow page to reload and open the first action item when an admin added an attachment to one of the other action items. | Service Desk |
60690 | Fixed a bug that prevented Dashboard lists from displaying the correct data when the dashboard was configured to display the Active Breaches chart twice with different filters applied. | Analytics |
60321 | Fixed a bug that created endless email loops when email integration was configured with Google, using the OAuth2 protocol. | Email Integration |
61062 | Fixed a bug that sometimes prevented SysAid from sending workflow notification emails. | Service Desk |
FR# | Description | Module/Tool |
---|---|---|
60859 | Fixed a bug that prevented the IP filter add-on from granting access to IPs when the range was larger than 128. | General |
59594 | Fixed a bug that included CSS code in email responses routed from a SysAid ticket to an MS outlook inbox. | Email Integration |
60148 | Fixed a bug that prevented admins from opening the user selection list in the Notification section of the Escalation Rules form when multiple users were already selected. | Help Desk |
60180 | Fixed a bug that prevented admins from deleting action items. | Service Desk |
60533 | Fixed a bug that prevented admins from creating a Jira ticket from SysAid when SysAid's Jira add-on was connected to a Jira On Premise account. | Third-Party Integrations |
60664 | Fixed a bug that caused Approve/Deny links in a workflow notification to redirect admins to the Dashboard page instead of approving/denying the action item, when the account was using the SSO Connector add-on. | Third-Party Integrations |
60369 | Fixed a bug that caused SysAid to send automatic SMS notifications to disabled users when they were members of an admin group that were included in an escalation rule that was configured as an after-save trigger. | Help Desk |
60840 | Fixed a bug that prevented email integration from sending emails via Microsoft 365 when another Microsoft 365 email integration was already set up. | Third-Party Integrations |
60321 | Fixed a bug that created endless email loops when email integration was configured with Google, using the OAuth2 protocol. | Email Integration |
60810 | Fixed a bug that caused the SysAid API to return empty values when users used parameters to get list values. | API |
FR# | Description | Module/Tool |
---|---|---|
60789 | Fixed a bug that made the ability to bulk update a banner and theme in the Self-Service Portal dependent on the permission to update SR fields from list actions. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
60369 | Fixed a bug that caused SysAid to send automatic SMS notifications to disabled users when they were members of an admin group that were included in an escalation rule. | Help Desk |
56515 | Fixed a bug that caused Dashboard charts and their lists to disregard the 'closed status' filter. | Analytics |
60633 | Fixed a bug that caused many of the buttons in SysAid to be disabled when SysAid was running in Internet Explorer. | General |
FR# | Description | Module/Tool |
---|---|---|
58419 | Fixed a bug that caused Approve/Deny links in a workflow notification to redirect admins to the Dashboard page rather than approving/denying the action item, when the account was using the Office 365 SSO add-on. | Service Desk |
59838 | Fixed a bug that generated an error when an admin tried to add a column to the workflow notifications screen. | Service Desk |
60430 | Fixed a bug that sometimes caused Workflow Designer to respond to certain actions by displaying a blank black screen. | Service Desk |
60146 | Fixed a bug that caused SysAid to ignore the asset limit when an account's license permitted more than 15,000 assets. | General |
60441 | Fixed a bug that prevented admins from deleting other admins and transferring their tickets. | User Management |
60477 | Fixed a bug that prevented admins from upgrading the SysAid agent when Patch Management was enabled. | Asset Management |
60490 | Fixed a bug that caused the Azure repository add-on to map fields from Azure to SysAid even after a field-mapping had been deleted in the Azure add-on page. | Third-Party Integration |
57859 | Fixed a bug that cleared the login history when an asset was disabled. | Asset Management |
60137 | Fixed a bug that caused user imports from Azure repository to SysAid to fail when the import took more than one hour. | Third-Party Integration |
FR# | Description | Module/Tool |
---|---|---|
60247 | Fixed a bug that prevented admins from removing reports from a clustered report. | Reports |
59705 | Fixed a bug that prevented SysAid from automatically activating an action item that contained a filtered dependency on an auto-completed action item when the ticket was opened from the Self-Service Portal. | Service Desk |
60137 | Fixed a bug that prevented the Azure add-on from importing a large volume of users. | Third-Party Integration |
56924 | Fixed a bug that allowed the Notes field to exceed its character limit. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
60133 | Fixed a bug that prevented admins from initiating a TeamViewer session with a ticket's request user when the ticket's title contained more than 60 characters. | Third-Party Integrations |
59745 | Fixed a bug that sometimes prevented email integration from adding an email's inline images as attachments in the ticket, and displaying the image in the SR Source Email field. | Email Integration |
60138 | Fixed a bug that caused the Linux agent to display an incorrect CPU count in the asset form. | Asset Management |
60215 | Fixed a bug that caused some of the graphs in the Dashboard to appear as blank, when there were specific queries entered into the query builder. | Dashboard |
55387 | The multi-select and relational custom fields are available for use in customized notifications. | Customization |
FR# | Description | Module/Tool |
---|---|---|
59101 | Fixed a bug that caused routing rules to run in the incorrect order when a rule was set for a category that began with certain special characters. | Help Desk |
59951 | Fixed a bug that caused a report's advanced filter to open without any options. | Reports |
59842 | Fixed a bug that prevented users from logging in via the Office 365 single sign-on add-on when the user name and email were different. | Third-Party Integrations |
58881 | Fixed a bug that caused SysAid to run escalation rules outside of defined operating times. | Help Desk |
59520 | Fixed a bug that prevented LDAP integration from importing new LDAP users for accounts that contained a very large number of users. | LDAP Integration |
FR# | Description | Module/Tool |
---|---|---|
59454 | Fixed a bug that prevented links in ticket notifications from directing users to the ticket. | Help Desk |
59567 | Fixed a bug that prevented the Self-Service Portal from populating the ‘Enabled Time’ column for requests in the Workflow Actions list. | Self-Service Portal |
59574 | Fixed a bug that prevented links in action item notifications from directing users to the action item. | Service Desk |
59311 | Fixed a bug that, under certain circumstances, caused SysAid to send automatic notifications when a ticket’s status changed, even though such notifications were disabled. | Help Desk |
53647 | Fixed a bug that caused Self-Service Portal breadcrumbs to appear in English even when a different language was selected. | Self-Service Portal |
53704 | Fixed a bug that, under certain circumstances, generates a message that you must add an activity to a ticket, even if you've already added an activtiy to the ticket. | Help Desk |
58634 | Fixed a bug that prevented SysAid from setting a CI type when CIs were created via a scheduled CSV import. | CMDB |
59589 | Fixed a bug that prevented SysAid’s mobile solution from showing ticket forms when the name of the ‘Default’ view was modified or erased. | Mobile |
53405 | Fixed a bug that sometimes prevented SysAid from translating Service Catalog item titles and descriptions to the selected language. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
59294 | Fixed a bug that prevented SysAid from applying filters to exported ticket lists. | Help Desk |
59323 | Fixed a bug that prevented email integration from forwarding end-user replies to admins when the reply contained an attachment. | Email Integration |
58851 | Fixed a bug that prevented SysAid from appending emails to a ticket's notes when the ticket's prefix was changed to a character other than '#'. | Email Integration |
FR# | Description | Module/Tool |
---|---|---|
59212 | Fixed a bug that allowed admins to move workflow tabs to appear before the General Details, when they used Workflow Designer. | Service Desk |
59226 | Fixed a bug that, under certain circumstances, caused some of an action item's dependencies to be deleted when an admin deleted just one of them. | Service Desk |
59174 | Fixed a bug that prevented admins from adding their own personal list views. | Help Desk |
59323 | Fixed a bug that prevented email integration from forwarding end-user replies to admins when the reply contained an attachment. | Email Integration |
59324 | Fixed a bug that caused email integration to forward end-user replies to admins in plain text. | Email Integration |
56216 | Fixed a bug that prevented dashboard widgets from showing first and last names, even when it was configured to do so. | Help Desk |
57353 | Fixed a bug that prevented email integration from working when the profile domain name's extension was made up of more than five letters. | Email Integration |
57499 | Fixed a bug that prevented SysAId from enforcing priorities set by the priority matrix or default priority, for tickets created via the API. | API |
58157 | Fixed a bug that sometimes caused report filters to be displayed in the account's default language, instead of the user's selected language. | Reports |
58632 | Fixed a bug that sometimes caused RDS installation processes to fail. | RDS |
58702 | Fixed a security issue in the Windows installer. | Security |
FR# | Description | Module/Tool |
---|---|---|
53725 | Fixed a bug that prevented admins from resetting their password, when an LDAP OU has the letters DC in its name. | LDAP Integration |
58916 | Fixed a bug that caused SysAid to freeze or move very slowly when a user name was modified in the integrated user repository (AD, Azure, Okta, etc.). | Third-Party Integrations |
58676 | "Fixed a bug that caused the Test Integration feature for email integration to incorrectly display a Fail message. " | Email Integration |
52970 | Fixed a bug that prevented SysAid from factoring in Exclude Times when calculating a ticket's due date. | Help Desk |
58189 | Fixed a bug that prevented SysAid from factoring in Exclude Times when calculating a ticket's escalation rule. | Help Desk |
58266 | Fixed a bug that prevented SysAid from running reports based on dates. | Reports |
58775 | Fixed a bug that prevented the Chromebook add-on's 'Import Now' button from importing an asset. | Third-Party Integrations |
58831 | Fixed a bug that prevented admins from receiving notifications about an end user's reply to a ticket, when email integration was configured with a Microsoft 365 inbox. | Email Integration |
59080 | Fixed a bug that caused SysAid to display the regular asset form for a Chromebook asset, instead of the Chromebook-specific form. | Third-Party Integrations |
58242 | Fixed a bug that prevented the Self-Service Portal's FAQ widget from displaying any articles when a category filter was applied. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
53226 | Fixed a bug that caused the asset list to dsiplay an error when admins selected the Patch Management view. | Asset Management |
58276 | Fixed a bug that prevented admins from removing fields that were imported from Azure or Okta. | Third-Party Integrations |
58478 | Fixed a bug that caused a ticket's survey status to be incorrectly changed from 'Answered' to 'Sent' when the ticket was reopened and subsequently closed. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
52262 | Fixed a bug that caused escalation rules on tickets generated via email integration to be sent from the default email address instead of the address that generated the ticket. | Email Integration |
53265 | Fixed a bug that generated a 400 error when an LDAP-imported user clicked an action link in an action item email notification. | Service Desk |
54102 | Fixed a bug that prevented email rules from setting the value of the Main Asset and Main CI fields in the ticket generated by the email. | Email Integration |
55850 | Fixed a bug that caused files names to be corrupted when they were downloaded from ticket attachments using Firefox. | Help Desk |
56724 | Fixed a bug that prevented admins and end users from creating requests when the account had been upgraded from Pro to Full. | Service Desk |
56725 | Fixed a bug that caused certain templates to be missing from accounts that had been upgraded from Pro to Full. | Service Desk |
57143 | Fixed a bug that prevented Automate Joe from displaying the backslash character in output to SysAid. | Automate Joe |
58151 | Fixed a bug that caused ticket attachments to load very slowly. | Help Desk |
58160 | Fixed a bug that caused changes of LDAP user names in the active directory not to appear in the event log. | LDAP Integration |
58385 | Fixed a bug that removed the permission for admins to see their personal views when the version was upgraded. | General |
58455 | Fixed a bug that caused some pages in SysAid to load slowly. | General |
58475 | Tightened security around preventing potential CSRF attacks. | Security |
FR# | Description | Module/Tool |
---|---|---|
52542 | Fixed a bug that caused the admin dashboard to link the 'Open Service Records By' chart to an SR list without the date filter applied. | Analytics |
58163 | Fixed a bug that prevented Automate Joe from running a process when its action item was dependent on an action item that was autocompleted. | Automate Joe |
56105 | Fixed a bug that prevented admins from deleting assets that were discovered via a WMI scan. | Asset Management |
57685 | Fixed a bug that prevented SysAid from loading a help desk list on login, even when the list was marked as the default home page. | Help Desk |
58078 | Fixed a bug that caused action item tabs to disappear when an admin clicked Save multiple times after adding or editing an action item. | Service Desk |
58150 | Fixed a bug that caused a corruption of a ticket's sub-type when a group that was assigned to the ticket was deleted. | Service Desk |
57997 | Fixed a bug that caused SysAid's mobile solution to use the default view instead of the built-in SysAidMobile view. | Mobile |
58156 | Fixed a bug that generated an error on the screen when an admin tried to edit the name of an asset notification. | Asset Management |
58105 | Fixed a bug that caused Password Services notifications to be displayed in the Notifications tab in a task form. | Tasks and Projects |
56463 | Fixed a bug that allowed admins to save faulty mapping configurations in the Azure add-on page. | Third-Party Integrations |
FR# | Description | Module/Tool |
---|---|---|
53535 | Fixed a bug that incorrectly limited the body of workflow notifications to 4000 characters. | Service Desk |
58073 | Fixed a bug that prevented a category from appearing in an SR type, even when it was set to appear in that type. | Service Desk |
57898 | Fixed a bug that prevented SysAid from filtering categories by SR type in the escalation rules and email rules screens. | Service Desk |
57575 | Fixed a bug in the Azure integration that prevented some of the list and text fields from properly mapping from Azure to SysAid. | Third-Party Integrations |
58028 | Fixed a bug that caused SysAid to display a blank page when the Service Breach graph was included in a dashboard view. | Dashboard |
58015 | Fixed a bug that caused reports to fail when they were filtered by a date field. | Reports |
FR# | Description | Module/Tool |
---|---|---|
53157 | Fixed a bug that caused the 'Track SR Field Changes' report to fail when an advanced filter was applied to categories. | Reports |
53145 | Fixed a bug that generated an error when an admin opened the 'My Desktop' tab in the user form for an LDAP-imported user. | User Management |
56760 | Fixed a bug that prevented the Dashboard's 'project' view from displaying data. | Dashboard |
57701 | Fixed a bug that prevented the Office 365 single-sign-on add-on from working. | Agent |
FR# | Description | Module/Tool |
---|---|---|
56931 | Fixed a bug that produces an error on the popup window of incoming email integration when clicking on the "browse" button of "Forward ignored emails to." | Email integration |
52159 | Fixed a bug to only show the Assigned To users according to the selected admin group when the setting is enabled. | Helpdesk |
57347 | Fixed a bug in Jira add-on so that the first Status can now be changed in the Project Profile. | Jira Add-on |
57271 | Fixed a bug in Jira add-on so that the fields map successfully when the Jira field ID is populated in the "Display SysAid SR ID in this field." | Jira Add-on |
56620 | Fixed a bug in the Email Rule settings so that when a ticket is created off this rule, the due date is not blank. | Helpdesk |
54020 | Fixed a bug to ensure that the Access Dashboard permission setting remains enabled when an Admin group is created. | Dashboard |
57208 | Fixed a bug that was causing an error on opening the Asset Details in specific circumstances. | Asset management |
56882 | Fixed a bug that was preventing adding of attachments to the end-user records imported from LDAP. | User Management |
54034 | Fixed a bug so that an Admin is not automatically added as the 'Assigned To' to an SR form if not part of the Admin Group defined on the Template. | Helpdesk |
57279 | Fixed a bug in the Azure integration to now not restrict the importing of more than 100 groups. | Azure Add-on |
57404 | Fixed a bug to show Knowledge articles when no service catalog items exist in a respective folder in the Self-Service Portal. | Self Service Portal |
53098 | "Fixed a bug of the notification tag ${ReopenSR} that places a link in the closed SR notification to allow an end user to re-open an SR specifically with non-Gmail email applications. " | Helpdesk |
56682 | Fixed a bug that prevented Solarwinds integration custom columns size to be greater than 64 characters. | Solarwinds Add-on |
54406 | Fixed a bug that prevented saving a Task inside a Project. | Tasks & Projects |
53152 | Fixed a bug so that the list behind the 'Active Breaches' dashboard is now presented with the applied filter. | Dashboard |
FR# | Description | Module/Tool |
---|---|---|
52210 | Fixed an inaccuracy in reports related to average calculation of float and integer - Preview vs PDF | Reports |
54021 | Fixed an issue related to personal views not being saved on the first save | Helpdesk |
54406 | Fixed an error related to saving a task from within inside a Project | Projects & Tasks |
55796 | Fixed an error in the Audit log related to an undeploy agent message | General |
55850 | Fixed an error related to attachments downloaded from firefox not having the correct file name or extension | Helpdesk |
56444 | Fixed an error in reports getting an "internal error" when custom filter applied to "my report" | Reports |
56682 | Fixed an error in the Solarwinds addon related to the custom column size | Solarwinds Addon |
57064 | Fixed an error in cases where all workflow notifications are deleted | Workflows |
57065 | Fixed an error in TeamViewer activity log on installation of TV to asset | TeamViewer Addon |
57271 | Fixed an issue in Jira addon related to mapping fields not working when "Display SysAid SR ID in this field" is populated | Jira Addon |
57276 | Fixed an issue that prevented in some cases WMI and SNMP scans | Remote Discovery Service |
FR# | Description | Module/Tool |
---|---|---|
55640 | Fixed a bug that caused SysAid to open a blank page when an admin clicked 'All Messages' in a ticket's Messages tab. | Help Desk |
56935 | Fixed a bug that caused data from purged tickets to be reflected in BI Analytics. | BI Analytics |
56876 | Fixed a bug that prevented SysAid's mobile solution from displaying non-English characters. | Mobile |
56966 | Fixed a bug that prevented accounts that weren't using default password limitations from resetting passwords with SysAid Password Services. | Password Services |
56851 | Fixed a bug that prevented admins from saving changes on the the Jira add-on's configuration page. | Third-Party Integrations |
56874 | Fixed a bug that prevented the Jira Assignee drop-down list from displaying any field values. | Third-Party Integrations |
53940 | Fixed a bug that prevented end users from submitting a ticket when there was no third-level integration selected, even when the only option was a blank category. | Self-Service Portal |
56620 | Fixed a bug that prevented SysAid from assigning a due date to a ticket generated from an email rule. | Email Integration |
54444 | Fixed a bug that caused SysAid to save the wrong value in a custom date/time field in a workflow ticket, when the admin entered the value 00:00. | Service Desk |
50530 | Fixed a bug that, under certain circumstances, caused the CI list to freeze when an admin imported CIs and the Import Item column was included in the CI list view (this bug also covers bug #56778 and #56779). | CMDB |
56930 | Fixed a bug that caused the Manual Login field to be displayed as a drop-down field instead of a text field in the Parameter Mapping dialog for Automate Joe. | Automate Joe |
56933 | Fixed a bug that caused SysAid to display the Automate Joe output from a list field as the field value's numerical key, instead of the text, even when the 'Get Text' checkbox was selected. | Automate Joe |
FR# | Description | Module/Tool |
---|---|---|
56355 | Fixed a bug that prevented the SysAid agent from working after it was installed or upgraded on machines with a virtual network card. | Agent |
56173 | Fixed a bug that prevented SysAid from sending notifications from escalation rules to admin groups. | Help Desk |
56685 | Fixed a bug that prevented LDAP-imported admins from connecting tasks to projects. | LDAP Integration |
FR# | Description | Module/Tool |
---|---|---|
56492 | Fixed a bug that prevented SysAid from creating tickets while a custom column was being created in the database. | Customization |
FR# | Description | Module/Tool |
---|---|---|
56411 | Fixed a bug that caused SysAid to display the user form as blank. | User Management |
54376 | Fixed a bug that prevented some reports from running or from displaying a preview when the results were filtered by custom date/time fields. | Reports |
56359 | Fixed a bug that prevented SysAid from displaying a values for multi-select fields when the value contained certain special characters. | Help Desk |
56321 | Fixed a bug that sometimes caused multi-select field options to not be translated based on the values defined in the translation file. | Help Desk |
56439 | Fixed a bug that prevented SysAid from displaying Chromebook data in the asset form. | Third-party integrations |
54351 | Fixed a bug that prevented admins from entering a value in a custom date/time field without using the date picker. | General |
FR# | Description | Module/Tool |
---|---|---|
50514 | Tightened security in multiple areas surrounding potential XSS attacks. | Security |
55859 | Fixed a bug that casused the caption for the Before Entity Save trigger to be displayed in English, even when Hebrew was the selected language. | Customization |
54425 | Fixed a bug that prevented admins from running certain asset reports that were filtered by an asset group. | Reports |
54281 | Fixed a bug that prevented admins from creating an asset that is part of a new asset group. | Asset Management |
50933 | Fixed a bug that generated an error when an admin tried uploading a banner image file for the Self-Service Portal that was almost 2MB. | Self-Service Portal |
54311 | Fixed a bug that enabled admins to view assets they did not have permission to view, when the asset group they did have permission for was deleted. | Asset Management |
54418 | Fixed a bug that prevented 'Credentials' to be selected automatically as the data source, when an admin loaded an out-of-the-box Automate Joe process in the Process Parameter Mapping window. | Automate Joe |
56046 | Fixed a bug that prevented Password Self Services from working if it was using the TLS protocol. | Password Services |
54109 | Fixed a bug that prevented dynamic dates selected in the expression and query builders to work properly. | General |
54056 | Fixed a bug that caused SysAid to display numeric field values in reports as '0' instead of displaying them as empty. | Reports |
FR# | Description | Module/Tool |
---|---|---|
54426 | Fixed a bug that caused reports to fail when they were filtered by the Assigned to field. | Reports |
54449 | Fixed a bug that sometimes prevented SysAid from adding emails to a ticket's messages. | Email Integration |
50938 | Fixed a bug that prevented admins form editing a chart's filter in the dashboard, when a filter that yielded no results had previously been applied to the chart. | Dashboard |
51055 | Fixed a bug that prevented admins from adding the 'Closure Information' field to a change sub-type. | Service Desk |
50600 | Fixed a bug that caused the RDS to stop receiving information for its relevant agents, after a version upgrade. | RDS |
50509 | Tightened security in multiple areas surrounding potential XSS attacks. | Security |
55647 | Fixed a bug that caused specific agents to stop receiving messages from the SysAid server via the RDS, after a version upgrade. | Agent |
54343 | Fixed a bug that caused SysAid to display custom field captions - that were made up entirely of blank spaces - as the HTML code for space ( ). | Help Desk |
50501 | Fixed a bug that caused SysAid to display assets as offline and made them inaccessible to SysAid Remote Control, even though the assets were online and the users were logged in. | Asset Management |
FR# | Description | Module/Tool |
---|---|---|
50928 | Fixed a bug that prevented the agent from reconnecting with the RDS after it had been previously rerouted directly to SysAid's cloud server. | Agent |
50943 | Fixed a bug that incorrectly limited the body of workflow notifications to 4000 characters. | User Management |
54370 | Fixed a bug that, under specific circumstances, caused SysAid to incorrectly disable users after an LDAP refresh. | LDAP Integration |
51068 | Fixed a bug that added a large space, in the email messages dialog, between the 'To' 'From' and 'CC' fields and their values, when an RTL language was used. | Help Desk |
54323 | Fixed a bug that, under specific circumstances, caused SysAid to create a new record for the same asset, each time the SysAid agent was updated. | Asset Management |
50244 | Fixed a bug that caused the SysAid Linux agent to display Linux servers as a workstation in the asset form. | Agent |
55599 | Fixed a bug that displayed users as connected to certain groups, even when the groups had been deleted in the active directory. | LDAP Integration |
54174 | Fixed a bug that prevented SysAid from displaying the Network Discovery log when SysAid was running in Google Chrome. | Network Discovery |
50954 | Fixed a bug that, under certain circumstances, prevented SysAid from upgrading the Windows agent. | Agent |
54339 | Fixed a bug that prevented admins from reading long tab names in the SR form's tab navigation drop-down, by adding a tooltip when admins hover over the tab name. | Help Desk |
54377 | Fixed a bug that sometimes prevented SysAid from applying a due date to a new ticket when the ticket's request user belonged to a specific company. | Help Desk |
50939 | Fixed a bug that prevented admins from searching for users in the Jira Assignee drop-down list when there were more than 200 users in the integrated Jira account. | Third-Party Integrations |
54330 | Fixed a bug that deleted an issue in Jira when an admin tried to link the issue to a SysAid ticket. | Third-Party Integrations |
51107 | Fixed a bug that caused a ticket to display a description with corrupted text, when the ticket was generated from an incoming email that contained special characters. | Email Integration |
FR# | Description | Module/Tool |
---|---|---|
36870 | Fixed a bug that prevented LDAP integration from importing the department attribute from the active directory. | LDAP Integration |
34987 | Fixed a bug that sometimes prevented changes to settings in SysAid from being saved. | General |
36712 | Fixed a bug that that caused the search for admin groups from the Send Message window to inaccurately display blank results. | Email Integration |
18591 | Fixed a bug that caused an SR that was duplicated from a closed SR to display a request time that was after the closed time. | Help Desk |
26516 | Fixed a bug that sometimes prevented admins from modifying actions assigned to them when the 'Create/Modify Service Records that are assigned to' permission was set to 'Anyone.' | User Management |
35863 | Fixed a bug that prevented users from performing a workflow action via email link, when the admin belonged to the assigned admin group for the action item, but another admin was assigned to the action item. | Workflow |
50922 | Fixed a bug that prevented users from accessing action items via action links in notfication emails, when the End-User Portal was set as the default portal. | Service Desk |
15916 | Fixed a bug that prevented admins from running the Activities by Administrator report when they selected LDAP-imported admins. | Reports |
34631 | Fixed a bug that sometimes caused the Patch Management list to display the incorrect number of assets for a given column. | Asset Management |
35490 | Fixed a bug that caused Custom Date fields to display dates incorrectly when they were entered manually and not via the date picker. | Customization |
36837 | Fixed a bug that caused certain list values to disappear when an admin sorted a list by Key or Caption in the Customize Lists page. | Customization |
24947 | Fixed a bug that prevented SysAid from displaying categories in the SR submission form, if one of the categories in the admin's company contained an apostrophe. | User Management |
36060 | Fixed a bug that prevented SysAid from sending workflow notifications for action items that were created and activated via email rules. | Email Integration |
36737 | Fixed a bug that prevented SysAid from populating the Links field with links included in an SR's template, when the SR was submitted via a toolbox item or the service catalog in the Self-Service Portal. | Self-Service Portal |
36901 | Fixed a bug that added 11 hours to the value of an SR's custom date time field when the time was set as 12:00 AM at the time that the ticket was submitted. | Help Desk |
36916 | Fixed a bug that caused an SR's Show Messages window to be blank when SysAid was using EWS for email integration and the cross-site scripting prevention setting was enabled. | Email Integration |
36830 | Fixed a bug that sometimes prevented SysAid from displaying Apple devices on the asset list. | Asset Management |
50601 | Fixed a bug that prevented SysAid from displaying translations of custom list values that were manually added to translation files for languages that were not the account's default language. | Customization |
50564 | Fixed a bug that caused SysAid to display the All SR list instead of the incident list for Basic (non-ITIL) accounts. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
18176 | Fixed a bug that caused the Default Date field to display dates without a time zone or day of the week. | Service Desk |
36891 | Fixed a bug that caused a delayed UI response when using the keyboard arrow keys to select items from drop-down lists. | Help Desk |
36896 | Fixed a bug that prevented a selection from being made from a drop-down list when the user pressed the ENTER key. | Help Desk |
36461 | Fixed a bug that caused SysAid to display users as belonging to a group even when they had been removed from that group in the Active Directory (this also covers bug#50508). | LDAP Integration |
36744 | Fixed a bug that caused a delay in filtering the Request User drop-down list. | Help-Desk |
36820 | Fixed a bug that sometimes generated a log error when ana admin saved changes to custom fields in an action item. | Service Desk |
50581 | Fixed a bug that displayed deleted list values in the My Settings page of the Self-Service Portal, if the values had been previoulsy selected by the user (before the admin removed it from the list). | Self-Service Portal |
51008 | Fixed a bug that prevented admins from downloading ticket attachments in Google Chrome when the attachment's file name contained a comma. | Help Desk |
12634 | Fixed a bug that under certain circumstances, caused tickets in the Self-Service Portal to display video captures even when the video's check box had been cleared. | Self-Service Portal |
50999 | Fixed a bug that sometimes prevented Automatic Joe from populating data to list fields in SysAid. | Automate Joe |
50558 | Fixed a bug that opened the tab navigator drop-down in a ticket, when an admin clicked the 'Design Form' or 'Actions' buttons. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
34447 | Fixed a bug that sometimes incorrectly displayed a message indicating that an SR couldn't be saved because another admin had made changes. | Help Desk |
36292 | Fixed a bug that prompted admins to add an attachment to an action item when the 'Attachments' field was required, even when the action item already contained attachments. | Service Desk |
32494 | Fixed a bug that incorrectly displayed the asset availablity for offline assets as 100% available. | Asset Management |
35809 | Fixed a bug that prevented SysAid from displaying expired company names in red in the SR form. | Help Desk |
23833 | Fixed a bug that caused SysAid to only export activities that were added to incidents, even when activities from requests, problems, and changes were also selected from within the activities list. | Service Desk |
36545 | Fixed a bug that sometimes prevented custom date fields from displaying the correct date. | Help Desk |
26140 | Fixed a bug that prevented SysAid from running the 'Task Activities per Administrator' report when it was filtered by LDAP-imported users. | Reports |
35634 | Fixed a bug that prevented SysAid from saving the 'Patch Management Policy' filter in the 'Patch-Policy Running Results' report. | Reports |
35935 | Fixed a bug that added an attachment to an action item even when it was configured in the settings to replace existing attachments. | Service Desk |
24947 | Fixed a bug that prevented SysAid from displaying categories in the SR submission form, if one of the categories in the admin's company contained an apostrophe. | User Management |
36556 | Fixed a bug that sometimes deleted a Jira issue when an admin tried to link it to a SysAid SR via Jira integration. | Third-Party Integration |
15433 | Fixed a bug that prevented SysAid from prompting for mandatory categories to be completed in email rules. | Help Desk |
36614 | Fixed a bug that prevented the Relevant KBs insight panel widget from displaying any data when one of the ticket's categories contained an apostrophe. | Help Desk |
36695 | Fixed a bug that prevented admins from performing actions in the Design Dashboard page when one of the dashboard views contained an apostrophe in the title. | Analytics |
FR# | Description | Module/Tool |
---|---|---|
24866 | Fixed a bug that created a blank ticket when the connection was lost during ticket submission. | Help Desk |
34211 | Fixed a bug that selected the "Install Submit Service Record Shortcut" and "Enable video recording" check boxes in new agent setting configurations, even when the admin unchecked the boxes before clicking Save. | Agent |
36712 | Fixed a bug that caused SysAid to display a blank screen when an admin searched for a group from the Send Message window. | Help Desk |
36701 | Fixed a bug that caused SysAid to display the Partnership chart in the dashboard even when the MTTR Dashboard feature was disabled. | Analytics |
36776 | Fixed a bug that sometimes caused SysAid to incorrectly calculate a ticket's due date. | Help Desk |
35634 | Fixed a bug that prevented admins from filtering the "Patch Management Policy" field in the "Patch-Policy running results" report. | Analytics |
27510 | Fixed a bug that caused an error when an admin typed a comma in the Title field of a new knowledge base article. | Knowledge Base |
36708 | Fixed a bug that caused SysAid to redirect to an SR's General Details tab, when an admin made a selection in a Jira field that was located in a different tab. | Third-Party integrations |
34471 | Fixed a bug that caused SysAid to print an SR to PDF in left-to-right format, even when a right-to-left language was selected, when a user printed the SR from the End-User Portal. | End-User Portal |
35951 | Fixed a bug that caused action item tab titles to be displayed in unclear font when the language was set to Hebrew. | Service Desk |
36399 | Fixed a bug that caused an SR's status field to be displayed misaligned with the other fields, when an admin switched the language from English to Hebrew. | Help Desk |
35950 | Fixed a bug that caused certain Hebrew words to be spelled differently between .pdf and .csv outputs. | General |
36719 | Fixed a bug that prevented the SolarWinds add-on from working after the license was renewed. | Third-Party Integrations |
12521 | Fixed a bug that caused SysAid to display the SR tabs area across two lines. | Help Desk |
36722 | Fixed a bug that, under certain circumstances, caused the SR List to break when an admin deleted a list view that containted a static filter. | Help Desk |
36760 | Fixed a bug that generated an error when there was an 'after save trigger' set for CIs, but there was no 'before save trigger' set for CIs. | Customization |
33540 | Fixed a bug that prevented admins from downloading a ticket's attachments or exporting it to PDF or Excel, when they accessed the ticket from the user portal and they are the request user for the ticket. | Self-Service Portal |
35887 | Fixed a bug that caused certain UI elements to overlap when Hebrew was the selected language. | Customization |
36787 | Fixed a bug that prevented SysAid from updating the 'Assigned to' user in an action item tab's heading, after an admin changed the user in the 'Assigned to' field. | Service Desk |
35153 | Fixed a bug that caused SysAid to return to a specific SR list even when an SR was accessed from the 'All' SR list. | Help Desk |
34417 | Fixed a bug that caused the log time property to be displayed as a date without time, when the admin used SysAid's REST API to retreive SR history. | API |
31271 | Fixed a bug that prevented admins from adding users to groups when there were more than 100 groups in the system. | User Management |
FR# | Description | Module/Tool |
---|---|---|
36679 | Fixed a bug that prevented SysAid from displaying a list of admin groups in the 'Visible to the Following Admin Groups' field, when the field was accessed from the Category list. | Help Desk |
35939 | Fixed a bug that caused Reports to display the values of custom date and time fields in epoch time format instead of time-stamp format. | Analytics |
36406 | Fixed a bug that caused the Shibboleth integration page to require a lougout URL even when the Support Logout Operation field was set to "N". | Third-Party Integration |
36666 | Fixed a bug that prevented LDAP integration from populating mapped field values in drop-down lists in SysAid. | LDAP Integration |
36638 | Fixed a bug that caused SysAid to sometimes not display custom HTML files when using multiple Tomcat servers. | Customization |
36689 | Fixed a bug that caused selections to the 'Visible to the Following Admin Groups' field to replace previous selections instead of adding to them, when the field was accessed from the Category list. | Help Desk |
34539 | Fixed a bug that caused SysAid to automatically populate an asset's 'Last maintenance date' field with the incorrect date. | Asset Management |
36685 | Fixed a bug that, under certain circumstances, prevented Slack integration from working. | Third-Party Integrations |
36530 | Fixed a bug that caused email integration to open new tickets when admins who were copied on the original email reply to the email. | Email Integration |
36716 | Fixed a bug that prevented Jira integration from working when one of the Jira custom fields in SysaAid is a defined as a non-text field. | Third-Party Integrations |
36731 | Fixed a bug that prevented the 'Purge Activities' permission from being checked for admins who belong to groups that have this permission enabled. | User Management |
36748 | Fixed a bug that caused a table in the Import CI Relations page to be missing a header and one of the field drop-downs lists on the page to be blank. | CMDB |
36719 | Fixed a bug that caused the SolarWinds add-on to stop working when the license is renewed. | Third-Party Integration |
FR# | Description | Module/Tool |
---|---|---|
33963 | Fixed a bug that caused SysAid to redirect users to the home page instead of the specific URL that the users were trying to access, when SysAid was integrated with a single sign-on addon. | Third-Party Integrations |
25944 | Fixed a bug that prevented SysAid from syncing the status of an LDAP-imported admin when the staus was set to disabled - together with an end user - in the active directory. | LDAP Integration |
36604 | Fixed a bug that, under certain circumstances caused SysAid to display categories that the user did not have permission to access. | User Management |
10013 | Fixed a bug that prevented admins from designating other admins as supervisors. | User Management |
36650 | Fixed a bug that prevented BI Analytics from displaying updated data. | BI Analytics |
35059 | Fixed a bug that caused SysAid to replace the word "and" with a comma in categories set by an escalation rule. | Help Desk |
36530 | Fixed a bug that caused email integration to open new tickets when admins who were copied on the original email reply to the email. | Email Integration |
36601 | Fixed a bug that sometimes saved changes to a company name when the admin selected "Discard" in the confirmation prompt. | User Management |
36407 | Fixed a bug that caused users' names to be removed from SR activities they created, when the user was removed from SysAid. | Help Desk |
36605 | Fixed a bug that prevented SysAid from displaying an updated company name in the company form, until the form was refreshed. | User Management |
23680 | Fixed a bug that caused SysAid to revert some changes made to a user record, when that user logged out of SysAid. | User Management |
35115 | Tightened security around invalid input in fields in the SR form. | Help Desk |
29601 | Fixed a bug that, under certain circumstances, prevented admins from completing action items when the Notes field was required. | Service Desk |
FR# | Description | Module/Tool |
---|---|---|
10013 | Fixed a bug that prevented admins from designating other admins as supervisors. | User Management |
29805 | Fixed a bug that prevented admins from using the Search functionality in the Service Record Actions list. | Help Desk |
34127 | Fixed a bug that prevented users from accessing templates in the SR form when the users were imported from LDAP and had never accessed SysAid via the login screen. | Agent |
36447 | Fixed a bug that sometimes caused the BeforeEntitySave trigger to override the AfterSave trigger. | Customization |
36497 | Fixed a bug that sometimes prevented users from logging in when they were using Internet Explorer 11 (or lower) or Chrome 48 (or lower). | General |
FR# | Description | Module/Tool |
---|---|---|
33105 | Fixed a bug that prevented the Gantt chart from displaying in the SR list. | Help Desk |
34326 | Fixed a bug that prevented LDAP-imported users from performing workflow actions directly from an email link. | Service Desk |
35242 | Fixed a bug that caused the fields in the top panel of the SR form to overlap when displayed on certain laptops. | Help Desk |
35694 | Fixed a bug that prevented charts in the dashboard, which were filtered by the "has passed" value, from updating automatically. | Analytics |
36364 | Fixed a bug that caused screen captures that were created by the hotkey to be attached to subsequent tickets when opened by the same user. | Agent |
25084 | Fixed a bug that sometimes caused the advanced filter on custom date fields to yield incorrect results. | Help Desk |
36352 | Fixed a bug that prevented SysAid from filtering categories based on a request user's company when the user was imported from a .csv file. | Help Desk |
36457 | Fixed a bug that sometimes prevented BI Analytics from syncing SR data with SysAid. | BI Analytics |
18695 | Fixed a bug that caused SysAid to incorrectly run before-save triggers when certain pages were refreshed. | General |
36028 | Fixed a bug that prevented admins from running a report when a date field was filtered using the "is empty" operator. | Reports |
36392 | Fixed a bug that sometimes allowed admins to access templates, in the workflow notifications, that they didn't have permission to access. | User Management |
36367 | Fixed a bug that caused SysAid to change the value for the Assigned To and Admin Group fields in a workflow notification, when an admin selected the "none" value for those fields. | Service Desk |
36390 | Fixed a bug that allowed admins to change a username to one that contained more than 65 characters. | User Management |
36338 | Fixed a bug that prevented SysAid from disabling a list's UI elements when the More Actions lightbox was opened. | General |
35701 | Fixed a bug that caused SysAid to display a blank page when admins clicked on the Settings cogwheel from within the Insights Panel widget form. | Settings |
36446 | Fixed a bug that switched end users from the Self-Service Portal back to the End-User Portal. | Self-Service Portal |
36413 | Fixed a bug that caused SysAid to only update the SLA in the SR list, but not in the SR form, when an after-save trigger changed an SLA. | SLA |
36487 | Fixed a bug that prevented LDAP-imported users from performing workflow actions directly from an email link. | Service Desk |
FR# | Description | Module/Tool |
---|---|---|
35648 | Fixed a bug that prevented admins from running the "Service Quality by Timer" report. | Reports |
36049 | Fixed a bug that caused changes or problems generated from email integration to incorrectly display "Admin portal" as the SR source instead of "email" (this bug also covers bug#34773). | Email Integration |
36060 | Fixed a bug that prevented SysAid from sending specific workflow notifications for SRs that were opened via email integration. | Email Integration |
36238 | Fixed a bug that caused the Copy icon in the activities light box to copy the text without its line breaks. | Help Desk |
35827 | Fixed a bug that prevented end users from using a direct URL to access an SR form that included predefined parameters. | Self-Service Portal |
36131 | Fixed a bug that prevented SysAid from opening the ALL SR list after an admin clicked the browser's back arrow from within an SR that they accessed from the ALL SR list (this also covers bugs #36156 and #36222). | General |
36153 | Fixed a bug that sometimes prevented SysAid from assigning an SLA to an SR, when it was submitted via a workflow notification. | Service Desk |
36138 | Fixed a bug that prevented end users from using a direct URL to access an SR form that included predefined parameters. | Help Desk |
36137 | Fixed a bug that sometimes prevented admins from editing user information. | User Management |
36165 | Fixed a bug that prevented SysAid from displaying an error message when an admin tried to assign a username to a user, when the the name was already in use by another disabled user. | User Management |
36222 | Fixed a bug that, under certain circumstances, caused the breadcrumbs in an SR form to display the incorrect path. | Service Desk |
36307 | Issue with Bug #35743 - Auxis -> cannot edit / change categories in service request requests where the company is restricted to particular categories | Help Desk |
36319 | Fixed a bug that sometimes prevented BI Analytics from updating SR data. | Analytics |
FR# | Description | Module/Tool |
---|---|---|
35153 | Fixed a bug that prevented SysAid from opening the ALL SR list after an admin clicked the browser's back arrow from within an SR that they accessed from the ALL SR list (this also covers bug#36131 and #36156). | Help Desk |
35827 | Fixed a bug that prevented end users from using a direct URL to access an SR form that included predefined parameters. | Self-Service Portal |
33678 | Fixed a bug that prevented admins from searching for SR numbers in the quick search box when the number contained two commas. | Help Desk |
35600 | Fixed a bug that prevented SysAid from updating the Last Access field when the SysAid agent pulled data from the SysAid server. | Agent |
28425 | Fixed a bug that prevented the SysAid hotkey from working on computers running Windows 10. | Agent |
35604 | Fixed a bug that prevented SysAid from importing assets that had the same IDs as existing assets except for its capitalization. | Asset Management |
35495 | Fixed a bug that sometimes caused SysAid to display tickets as assigned to the incorrect company when the correct company was imported from a .csv file. | User Management |
35791 | Fixed a bug that prevented admins from perfoming bulk updates to users, from the admin or end-user lists. | User Management |
36108 | Fixed a bug that caused SR timers to display incorrect data. | Help Desk |
36153 | Fixed a bug that sometimes prevented SysAid from assigning an SLA to an SR, when it was submitted via a workflow notification. | Service Desk |
FR# | Description | Module/Tool |
---|---|---|
35691 | Fixed a bug that prevented the backup link in the event log from working. | Event Log |
33636 | Fixed a bug that caused the Office 365 add-on to stop working when the customer experienced a server down. | Third-Party integrations |
35852 | Fixed a bug that caused SysAid not to display LDAP-imported users until the user logged in to SysAid. | LDAP Integration |
32118 | Fixed a bug that sometimes caused SysAid to display SR attachment filenames as gibberish, when the filename contained non-English characters and the SR was submitted in the Self-Service Portal. | Self-Service Portal |
35365 | Fixed a bug that caused SysAid to display categories to admins who did not have the necessary group permissions to view them. | Help Desk |
35494 | Fixed a bug that sometimes prevented SysAid from assigning an SLA to an SR, when it was submitted via a workflow notification. | Service Desk |
35721 | Fixed a bug that prevented admins from searching for CIs in the Main CI field, in the basic or advanced filter within the report form. | Reports |
35779 | Fixed a bug that prevented SysAid from displaying SLA Current Guide data in the manager dashboard. | Analytics |
35786 | Fixed a bug that sometimes caused email integration to add the contents of an email to an SR's Notes field out of order. | Email Integration |
34527 | Fixed a bug that sometimes prevented SysAid from assigning an SLA to an SR, when it was submitted via the Self-Service Portal. | Self-Service Portal |
35585 | Fixed a bug that prevented SysAid from saving the selection of Super Administrator permission in a group's permission tab. | Permissions |
35363 | Fixed a bug that, under certain circumstances, caused specific categories to be incorrectly inaccessible. | Permissions |
35824 | Fixed a bug that prevented admins from saving HTML code in the 'Display in Form' field in the Custom Column form for activities. | Customization |
35878 | Fixed a bug that prevented admins from downloading SR attachments from email notifications when the SR didn't have a request user. | Help Desk |
33539 | Fixed a bug that prevented SysAid from recalculating an SR's due date when its priority was changed from within the SR list. | Help Desk |
27459 | Fixed a bug that caused SysAid to change the time of day that scheduled task notifications were sent, after daylight savings time was applied to the specific time zone. | Tasks and Projects |
15914 | Fixed a bug that caused Chinese characters to be displayed as random characters when the SR list was exported to .csv or .pdf file. | General |
30600 | Fixed a bug that caused the screen to go blank when an admin clicked the browser's "Back" button from within a form. | General |
35618 | Fixed a bug that caused custom fields with long field names not to display their full names when an admin hovered over the field's ellipsis (this also covers bug#35665). | Help Desk |
35622 | Fixed a bug that caused the date field's autocomplete drop-down option to obscure the date picker calendar. | Help Desk |
35770 | Fixed a bug that caused SysAid to display categories to admins who did not have the necessary group permissions to view them from a Workflow SR's "Change the Template" dialog. | Service Desk |
35839 | Fixed a bug that caused SysAid to update the due date of existing SRs even when the "Calculate due dates only on new incidents" check box was selected. | Help Desk |
35556 | Fixed a bug that caused the Azure add-on to duplicate users who had already been imported via LDAP integration. | Third-Party integration |
35865 | Fixed a bug that caused captions in the admin dashboard to display words in reverse order when a right-to-left language was selected. | Analytics |
35918 | Fixed a bug that prevented notifications, which were generated by escalation rules, from being sent to admin groups. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
35594 | Fixed a bug that prevented admins from duplicating email rules. | Email Integration |
35401 | Fixed a bug that prevented admins from adding custom fields to an SR's top panel. | Help Desk |
35463 | Fixed a bug that generated an error message when admins tried to search on the Projects page. | Tasks and Projects |
24442 | Fixed a bug that caused the Network Discovery process to crash if an IP address appeared twice on the "ignore" list. | Network Discovery |
35357 | Fixed a bug that caused SysAid to take a long time for SR forms to refresh when an admin changed the SR's category. | Help Desk |
35437 | Fixed a bug that prevented certain widgets in the Insights Panel from opening the SR lists they represent, when clicked by an admin (this also covers bug #35678). | Help Desk |
25822 | Fixed a bug that caused SysAid to display an admin in the list of online admins even after they were disabled. | User Management |
25404 | Fixed a bug that prevented SysAid from autocompleting an action item when its SR was submitted via the End-User Portal. | End-User Portal |
35523 | Fixed a bug that prevented SysAid from displaying all of the groups in the "Group" drop-down menu in the Admin list. | User Management |
23299 | Fixed a bug that prevented SysAid from displaying Gantt charts in the project list. | Tasks and Projects |
34870 | Fixed a bug that prevented users from approving action items via email notifications. | Service Desk |
35209 | Fixed a bug that caused Sysaid to display error messages on certain pages, when Tomcat 8.5 was installed. | General |
23611 | Fixed a bug that caused email integration to set an SR's category as blank instead of the default text, when an email rule defined some, but not all, of an SR's categories. | Email Rules |
17509 | Fixed a bug that caused SysAid to display values in certain drop-down fields out of alphabetical order. | Customization |
30701 | Fixed a bug that prevented a request workflow from auto-completing an action item, when the request's template was switched after it was submitted. | Service Desk |
24079 | Fixed a bug that caused reports to display its year as the upcoming year, when the report is run in a year's 53rd week. | Reports |
30477 | Fixed a bug that caused SysAid to remove "AM" or "PM" from date/time field values, when the format was set as "American." | General |
34527 | Fixed a bug that sometimes prevented SysAid from assigning an SLA to an SR, when it was submitted via the Self-Service Portal. | Self-Service Portal |
35330 | Fixed a bug that caused SysAid to take a long time to load request templates that contained many tabs. | Service Desk |
35420 | Fixed a bug that caused breadcrumb arrows to be reversed when a right-to-left language was selected. | Customization |
35421 | Fixed a bug that caused SysAid to display text incorrectly in the About page when a right-to-left language was selected. | Customization |
FR# | Description | Module/Tool |
---|---|---|
32532 | Fixed a bug that prevented SysAid from adding .msg and .eml files as attachments to the relevant SR, when the files were embedded in an email message. | Email Integration |
26411 | Fixed a bug that sometimes caused the last word of an asset's OS name to be duplicated in the asset list and form. | Asset Management |
19384 | Fixed a bug that prevented users from accessing Knowledge Base articles that were shared via email using the "Share This Article" button. | Knowledge Base |
33370 | Fixed a bug that prevented BI Analytics from loading updated help desk data. | BI Analytics |
34325 | Fixed a bug that sometimes prevented SysAid from updating license information. | Licenses |
26107 | Fixed a bug that, in certain circumstances, caused reports to display the incorrect date for custom date fields. | Reports |
29354 | Fixed a bug that prevented admins from adding long links to an SR's Links field. | Help Desk |
23436 | Fixed a bug that prevented SysAid from displaying more than 500 reports. | Reports |
17888 | Fixed a bug that caused admins to receive a permission error, instead of being directed to the default view, when the system permissions changed and they no longer had permissions to access the current list view. | Help Desk |
17690 | Fixed a bug that caused the Visible for User Groups window to display the list of groups not in alphabetical order, as its supposed to. | Help Desk |
33472 | Fixed a bug that caused timers to stop working when their expressions contained many statements and an admin modified any of the statements. | Help Desk |
31176 | Fixed a bug that prevented SysAid from filtering a field's list when adding a new advanced filter to a report. | Reports |
35369 | Fixed a bug that displayed unassigned SRs, in the SR list, as assigned to the logged-in user. | Help Desk |
35303 | Fixed a bug that prevented admins from logging into SysAid via the Okta single sign-on add-on. | Third-Party Integrations |
31523 | Fixed a bug that prevented admins from reordering email rules when there was a large number of rules in the list. | Email Integration |
34527 | Fixed a bug that sometimes prevented SysAid from connecting SRs to their relevant agreements (SLAs). | Help Desk |
35514 | Fixed a bug that prevented admins from exporting the SR list when a search was performed and the Admin Group field was added to that list view. | Help Desk |
33848 | Fixed a bug that prevented admins from logging into SysAid via the OneLogin single sign-on add-on. | Third-Party Integrations |
35263 | Fixed a bug that prevented the Self-Service Portal from redirecting users back to the main page after they clicked "Complete" in an action item form. | Self-Service Portal |
35062 | Fixed a bug that caused SysAid to revert changes made to the order of escalation rules, when the SysAid service was restarted. | Help Desk |
19815 | Fixed a bug that prevented date pickers on date fields from properly functioning. | Help Desk |
22269 | Fixed a bug that prevented SysAid REST API from returning the value for a CI's "import_item_type" field captioned "Import Item". | API |
35233 | Fixed a bug that caused SysAid to take a long time to perform any action connected to the CMDB. | CMDB |
35530 | Fixed a bug that caused SysAid to take a long time when admins attempted to move between tabs in an SR form. | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
35477 | Fixed a bug that prevented the Location field from updating when a request user was selected (this also covers bug # 35293). | Help Desk |
FR# | Description | Module/Tool |
---|---|---|
25822 | Fixed a bug that caused SysAid to display an admin in the list of online admins even after they were disabled. | User Management |
31910 | Fixed a bug that caused SysAid to display emails, which were received via email integration, as unformatted blocks of text without line breaks, when email integration was using the EWS protocol. | Email Integration |
30770 | Fixed a bug that caused incoming emails containing certain special characters to generate blank tickets, when SysAid was using email integration via Office 365 and the EWS protocol. | Email Integration |
27044 | Fixed a bug that prevented the Related Items field's ticket selection window from populating, when the system contained a large number of tickets. | Help Desk |
34689 | Fixed a bug that caused SysAid to take a long time to update a workflow, or navigate between workflow tabs, when a workflow template included many sub tabs. | Service Desk |
35178 | Fixed a bug that prevented SysAid from limiting access to knowledge base articles by category permissions. | Knowledge Base |
FR# | Description | Module/Tool |
---|---|---|
34689 | Fixed a bug that caused SysAid to take too time to process action item completions. | Service Desk |
34258 | Fixed a bug that prevented an admin's regular TeamViewer account from working when they also installed SysAid's TeamViewer Embedded on their computer. | TeamViewer Embedded |
33535 | Fixed a bug that caused SysAid to send a double notification for an action item completion when an admin double-clicked on the Complete button. | Service Desk |
33933 | Fixed a bug that caused SysAid to send a double notification when an action item was configured to send a notification upon completion and the action item's Autocomplete check box was selected. | Service Desk |
34967 | Fixed a bug that sometimes caused automatic Patch Management actions to be scheduled incorrectly. | Patch Management |
32117 | Fixed a bug that prevented SysAid from calculating an SR's due date when the SR was duplicated from another SR. | Help Desk |
34165 | Fixed a bug that caused SysAid to take too long time to run certain reports. | Reports |
FR# | Description | Module/Tool |
---|---|---|
34347 | Fixed a bug that prevented admins from updating the translation file. | Customization |
34144 | Fixed a bug in the Software Product form, that caused the "Show Assets using this software" button to open a list of all assets on the account, not just assets using the software. | Asset Management |
34307 | Fixed a bug that sometimes caused templates, that were limited to their company data, to not appear in the Select Template dialog. | Service Desk |
34160 | Fixed a bug that caused workflow action links (Approve, Deny, Complete, etc.) in email notifications to not function, when the Self-Service Portal was set as the default portal. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
29552 | Fixed a bug that allowed admins, who were limited to company data, to access templates with categories that were restricted to their companies. | Permissions |
32227 | Fixed a bug that prevented admins from upgrading the agent via GPO on computers running Windows 10. | Agent |
32660 | Fixed a bug that caused Date/Time fields to be displayed as blank when admins removed the time from the field value. | Help Desk |
33339 | Fixed a bug that prevented SysAid from updating an SR's Modified Time field when an incident was converted to a request or vice versa. | Help Desk |
33920 | Fixed a bug that prevented admins from translating the words "incident" or "request" in the confirmation message that appears in the Self-Service Portal after an SR submission. | Self-Service Portal |
34046 | Fixed a bug that prevented links or attachments, from within a template's sub-tabs, from appearing in SRs generated from the template. | Service Desk |
34017 | Fixed a bug that caused data to be missing from the asset inventory. | Asset Management |
33467 | Fixed a bug that caused SysAid to remove the Add Notes button in the SR View in the End-User Portal, and to delete the contents of the Notes field, when the End-User Portal was configured to add end-user notes to the Description field. | End-User Portal |
33803 | Fixed a bug that casued the Self-Service Portal to display the My Settings page as blank when the Encoding field was added to the page. | Self-Service Portal |
34077 | Fixed a bug that caused SysAid to display the incorrect module name in the event log, for the update or deletion of a sub-type. | Service Desk |
34107 | Fixed a bug that allowed admins to create SRs with categories that they did not have permission to use. | Service Desk |
FR# | Description | Module/Tool |
---|---|---|
31322 | Fixed a bug that caused SysAid to populate the '# Installed' field in the new Software Product form before any other information was added to the form. | Asset Management |
22143 | Fixed a bug that prevented custom columns from appearing in Reports. | Reports |
12742 | Fixed a bug that prevented the Asset Type field from populating with the value "Smartphone" when admins imported assets from a .csv file generated in Open Office. | Asset Management |
26107 | Fixed a bug that caused custom date and time fields to display the incorrect time when the user was located in a different time zone than the cloud instance. | Help Desk |
30133 | Fixed a bug that prevented supervisor admins from downloading attachments from SRs, which were submitted in the Self-Service Portal or End-User Portal, and were assigned to someone that the admin was supervising. | Self-Service Portal |
13912 | Fixed a bug that prevented attachments, which were added to a template, from appearing in SRs generated from that template. | Service Desk |
32568 | Fixed a bug that caused SysAid Asset Management to reset an asset's selected network card back to the default network card when the asset data was updated, thereby creating false monitoring alerts. | Monitoring |
32618 | Fixed a bug that prevented SRs generated by the Nagios integration from applying Due Date rules. | Third-Party Integrations |
33586 | Fixed a bug that prevented SysAid from displaying the Asset Type icon images in the CI list. | CMDB |
33693 | Fixed a bug that gave users access to templates they did not have permissions for, when third-level categories were not enabled. | Permissions |
33917 | Fixed a bug that prevented admins from adding senders to the "Create new service records from emails containing the same subject & body only from the following senders" list field when the list reached 255 characters. | Email Integration |
30200 | Fixed a bug that generated an error when an admin attempted to convert an incident into a request. | Service Desk |
33732 | Fixed a bug that prevented email integration from displaying a warning when an admin saved an integration with invalid data. | Email Integration |
33970 | Fixed a bug that caused SysAid to display the text "expired" in add-ons with current and valid licenses | Third-Party Integrations |
FR# | Description | Module/Tool |
---|---|---|
27049 | Fixed a bug that caused the Self-Service Portal to include Toolbox items in the search results, even if the Toolbox widget was not enabled. | Self-Service Portal |
33537 | Fixed a bug that caused some of the column headers in the Merge SRs dialog to have a bold border. | Help Desk |
33672 | Fixed a bug that sometimes caused SysAid to load the SR list slowly. | Help Desk |
32589 | FIxed a bug that caused the actions in workflow notifications to link to the End-User Portal even when the Self-Service Portal was selected. | Self-Service Portal |
32610 | Fixed a bug that prevented the $LinkToSubTab link from working in workflow notifications when someone had logged in to the Self-Service Portal as a guest on that computer. | Self-Service Portal |
33375 | Fixed a bug that sometimes caused templates to be missing in the Self-Service Portal. | Self-Service Portal |
33471 | Fixed a bug that prevented the video ticket functionality from working when a user was running the Self-Service Portal in the Safari browser. | Agent |
33491 | Fixed a bug that prevented admins from saving new monitoring notifications. | Monitoring |
33565 | Fixed a bug that sometimes caused the FAQ widget to be missing in the Self-Service Portal. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
33721 | Fixed a bug that sometimes prevented admins from saving modifications to an email integration. | Email Integration |
33854 | Tightened security around access to the SysAid's SOAP API. | API |
FR# | Description | Module/Tool |
---|---|---|
33157 | Fixed a bug that prevented admins from initiating TeamViewer Embedded sessions when the user's name contained many characters. | TeamViewer Embedded |
33397 | Enhanced performance around creating and editing service records. | Service Desk |
33419 | Fixed a bug that caused the pop-up alerting admins that an RDS has not communicated with the server, to continue appearing even after the RDS had been reached. | RDS |
30354 | Fixed a bug that caused the $LinkToSubTab variable in workflow notifications to generate a link to the End-User Portal even when the Self-Service Portal was selected. | Self-Service Portal |
33135 | Fixed a bug that removed the Agent desktop icon after changes were made to the agent settings, when the agent was installed via MSI. | Agent |
33175 | Fixed a bug that sometimes generated a 404 error when admins tried accessing a page on SysAid via a URL. | General |
33189 | Fixed a bug that sometimes caused SysAid to incorrectly display a message that the agent was deployed successfully even when admins attempted to deploy the agent via an upgraded RDS without credentials. | Agent |
33346 | Fixed a bug that caused the mouse cursor to display as a pointer instead of a hand when a user hovered over FAQ search results in the Self-Service Portal. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
32536 | Fixed a bug that caused the scroll bar to partially cover the News widget in the Self-Service Portal, when SysAid was running in Internet Explorer. | Self-Service Portal |
32831 | Fixed a bug that sometimes caused an action item's Assigned To field to be incorrectly populated with values from other action items. | Service Desk |
33145 | Fixed a bug that prevented the Linux agent from recognizing more than one network card. | Agent |
33085 | Fixed a bug that caused categories and FAQ articles to be wrongly displayed in the Self-Service Portal's search results - when search keyword(s) included the numeric keys of those categories and/or FAQ articles. | Self-Service Portal |
32919 | Fixed a bug that sometimes prevented LDAP users from logging in to SysAid. | LDAP Integration |
33087 | Fixed a bug that prevented FAQ articles and templates from appearing in the Self-Service Portal's search results when those items didn't contain a third-level category. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
29630 | Fixed a bug that preventing the Update Asset Data and Update Now buttons from working for SNMP devices. | Asset Management |
FR# | Description | Module/Tool |
---|---|---|
32005 | Fixed a bug that prevented admins with multiple LDAP integrations from logging in to the SysAid mobile applications. | Mobile |
31049 | Fixed a bug that caused software products to display the incorrect number in the Installed # field (this also covers bug #31322 and #32428). | Asset Management |
32102 | Fixed a bug that prevented the agent from working when it was configured to communicate via the https protocol. | Agent |
32749 | Fixed a bug that caused the End-User Portal and Self-Service Portal settings for some accounts to be reverted to the default settings. | Self-Service Portal |
30693 | Fixed a bug that caused the value of the Template Name column to be removed from the template list when an admin edited the attributes of that template. | Service Desk |
31085 | Fixed a bug that prevented admins from scrolling in the Asset list on the Asset tab of the Asset Management dashboard. | Asset Management |
32644 | Fixed a bug that caused the Visible for User Groups and Visible for Companies drop-downs in the Self-Service Portal Settings page to take a long time to load. | Self-Service Portal |
32658 | Fixed a bug that caused the Barcode app to stop working. | Barcode |
32095 | Fixed a bug that, under limited circumstances, caused the RDS to stop working. | Network Discovery |
32363 | Fixed a bug that caused accessibility browser extensions to read non-interactive UI items. | General |
32717 | Tightened security against cross-site scripting. | Security |
FR# | Description | Module/Tool |
---|---|---|
30354 | Fixed a bug that caused links to action items in end-user email notifications to link to the End-User Portal, even when the Self-Service Portal was designated as the default user portal. | Self-Service Portal |
32413 | Fixed a bug that prevented due dates from calculating if they were applied to specific companies. | Help Desk |
32666 | Fixed a bug in the Self-Service Portal that caused all text entered after an apostrophe in the Title field of an SR submission form to be deleted - if the end user changed the SR's cateogry or template. | Self-Service Portal |
32753 | Fixed a bug that prevented SysAid's Remote Control module from working on computers that were running Windows 10. | Remote Control |
FR# | Description | Module/Tool |
---|---|---|
32919 | Fixed a bug that prevented LDAP users from logging in to SysAid. | LDAP Integration |
32749 | Fixed a bug that caused the End-User Portal and Self-Service Portal settings for some accounts to be reverted to the default settings. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
31808 | Fixed a bug that prevented admins from reenabling TeamViewer Embedded after it had been enabled and disabled. | TeamViewer Embedded |
25872 | Fixed a bug that prevented the IP filter add-on from properly functioning. | Third-Party Integration |
28867 | Fixed a bug that caused the Visible for User Groups and Visible for Companies drop-downs in the Toolbox Item forms to take a long time to load. | Self-Service Portal |
32028 | Fixed a bug that caused certain fields to display incorrect data when the fields were displayed in the Self-Service Portal Scoreboard widget. | Self-Service Portal |
31486 | Fixed a bug that prevented the SysAid Agent Version field from displaying the build number when the agent was disployed on assets running a Linux server. | Agent |
31909 | Fixed a bug that allowed continued access to SysAid for deleted or disabled LDAP users until LDAP integration was refreshed. | LDAP Integration |
31995 | Fixed a bug that prevented SysAid from disabling admins that were disabled in the Active Directory, even after LDAP integration was refreshed. | LDAP Integration |
32035 | Fixed a bug that prevented admins from adding a main logo with a URL that didn't end with .jpg or another supported image file extension. | Customization |
32097 | Fixed a bug that prevented end users from opening an SR when they accessed the Self-Service Portal in Guest mode. | Self-Service Portal |
32147 | Fixed a bug that prevented admins from saving a form if it contained a custom text field with a value of more than 64 characters. | Help Desk |
32182 | Fixed a bug that prevented the Self-Service Portal from displaying the News widget when it was opened in Safari. | Self-Service Portal |
32183 | Fixed a bug that prevented end users from accessing the online help from the Self-Service Portal's My Settings page. | Self-Service Portal |
32186 | Fixed a bug that sometimes prevented admins from changing the company logo in the Self-Service Portal when it was viewed in Internet Explorer in compatibility mode. | Self-Service Portal |
32190 | Fixed a bug that prevented SysAid from generating an asset ID when it couldn't recognize the asset's manufacturer. | Asset Management |
32293 | Fixed a bug that prevented the Admin Portal link in the Self-Service Portal's main menu from working. | Self-Service Portal |
32362 | Fixed a bug that prevented action items from appearing in the Self-Service Portal Scoreboard widget when they were assigned to users who were imported via LDAP. | Self-Service Portal |
32386 | Fixed a bug that sometimes caused the Category drop-down in the SR Submission form to not display any categories. | Help Desk |
32433 | Tightened security around network discovery processes - SysAid stops the Remote Registry service if it had been started by a network discovery process. | Network Discovery |
30354 | Fixed a bug that caused links to action items in end-user email notifications to link to the End-User Portal, even when the Self-Service Portal was designated as the default user portal. | Self-Service Portal |
32595 | Fixed a bug that under certain circumstances caused performance degradation. | General |
FR# | Description | Module/Tool |
---|---|---|
32196 | Fixed a bug that prevented users from renewing Apple device's iOS certificate for MDM. | MDM |
32151 | Fixed a bug that caused agent .dll files to not be digitally signed. | Agent |
31411 | Fixed a bug that prevented end users from updating the My Settings page, when the Language field was not displayed. | Self-Service Portal |
31886 | Fixed a bug that prevented admins from customizing the Self-Service Portal's Scoreboard widget when SysAid contained a custom SR field with an apostrophe in its name. | Self-Service Portal |
32102 | Fixed a bug that prevented admins from depoying the agent if the SysAid server URL was using the https protocol. | Agent |
32122 | FIxed a bug that prevented SR form URLs, which were customized with group parameters, from functioning properly. | Help Desk |
30253 | Fixed a bug that prevented admins from accessing Password Services when the End-User Portal was disabled. | Password Services |
31395 | Fixed a bug that prevented end users from accessing the Self-Service Portal and End-User Portal in Guest mode. | Agent |
31818 | Fixed a bug that sometimes caused TeamViewer Embedded to send an invalid session ID to the agent. | TeamViewer Embedded |
31876 | Fixed a bug that prevented the Self-Service Portal from displaying SR lists, when the third-level categories were enabled for the Scoreboard but disabled in the SysAid Service Desk. | Self-Service Portal |
31947 | Fixed a bug that allowed users to view Knowledge Base articles in the Self-Service Portal's FAQ widget even when the article was limited to a group that the users did not belong to. | Self-Service Portal |
31958 | Fixed a bug that prevented the Apply button in the Customize Scoreboard Widget window from functioning properly. | Self-Service Portal |
31973 | Fixed a bug that caused the SysAid Agent application to be displayed in Windows as "SysAid" instead of "SysAid Agent" when the agent was deployed via MSI. | Agent |
31998 | Fixed a bug that, in certain circumstances, prevented logged-in users from accessing the End-User Portal via a URL. | End-User Portal |
32061 | Fixed a bug that displayed the Scoreboard to anyone accessing the Self-Service Portal via the hotkey in Guest mode. | Self-Service Portal |
32139 | Fixed a bug that sometimes prevented SysAid from properly calculating due dates. | Help Desk |
32032 | Fixed a bug that sometimes caused SysAid to take a very long time to load TeamViewer Embedded sessions. | TeamViewer Embedded |
FR# | Description | Module/Tool |
---|---|---|
32196 | Fixed a bug that prevented users from renewing Apple device's iOS certificate for MDM. | MDM |
32151 | Fixed a bug that caused agent .dll files to not be digitally signed. | Agent |
31411 | Fixed a bug that prevented end users from updating the My Settings page, when the Language field was not displayed. | Self-Service Portal |
31886 | Fixed a bug that prevented admins from customizing the Self-Service Portal's Scoreboard widget when SysAid contained a custom SR field with an apostrophe in its name. | Self-Service Portal |
32102 | Fixed a bug that prevented admins from depoying the agent if the SysAid server URL was using the https protocol. | Agent |
32122 | FIxed a bug that prevented SR form URLs, which were customized with group parameters, from functioning properly. | Help Desk |
30253 | Fixed a bug that prevented admins from accessing Password Services when the End-User Portal was disabled. | Password Services |
31395 | Fixed a bug that prevented end users from accessing the Self-Service Portal and End-User Portal in Guest mode. | Agent |
31818 | Fixed a bug that sometimes caused TeamViewer Embedded to send an invalid session ID to the agent. | TeamViewer Embedded |
31876 | Fixed a bug that prevented the Self-Service Portal from displaying SR lists, when the third-level categories were enabled for the Scoreboard but disabled in the SysAid Service Desk. | Self-Service Portal |
31947 | Fixed a bug that allowed users to view Knowledge Base articles in the Self-Service Portal's FAQ widget even when the article was limited to a group that the users did not belong to. | Self-Service Portal |
31958 | Fixed a bug that prevented the Apply button in the Customize Scoreboard Widget window from functioning properly. | Self-Service Portal |
31973 | Fixed a bug that caused the SysAid Agent application to be displayed in Windows as "SysAid" instead of "SysAid Agent" when the agent was deployed via MSI. | Agent |
31998 | Fixed a bug that, in certain circumstances, prevented logged-in users from accessing the End-User Portal via a URL. | End-User Portal |
32061 | Fixed a bug that displayed the Scoreboard to anyone accessing the Self-Service Portal via the hotkey in Guest mode. | Self-Service Portal |
32139 | Fixed a bug that sometimes prevented SysAid from properly calculating due dates. | Help Desk |
32032 | Fixed a bug that sometimes caused SysAid to take a very long time to load TeamViewer Embedded sessions. | TeamViewer Embedded |
FR# | Description | Module/Tool |
---|---|---|
30456 | Fixed a bug that caused the Self-Service Portal to continually refresh when logged-in users, or groups they belonged to, contained an apostrophe (') in the user or group name. | Self-Service Portal |
31792 | Fixed a bug that caused users to receive SR notifications that should have been excluded by filters. | User Management |
31890 | Fixed a bug that prevented Routing Rules from properly functioning. | Help Desk |
30753 | Fixed a bug that sometimes caused templates in SysAid to be incorrectly modified by specific emails sent to the Incoming Email Integration inbox. | Email Integration |
31389 | Fixed a bug that prevented admins from editing toolbox items when the language was set to Italian. | Self-Service Portal |
31906 | Fixed a bug that caused the "Merge Deleted" and "Merge Closed" SR statuses to be duplicated multiple times. | Help Desk |
31627 | Fixed a bug that sometimes caused users to be imported from LDAP without any of their data when the user contained an empty custom field in the active directory. | LDAP Integration |
30430 | Fixed a bug that sometimes generated an error when users logged out of the Self-Service Portal. | Self-Service Portal |
31221 | Fixed a bug that sometimes caused TeamViewer Embedded to falsely indicate that a user was offline (this also covers bug #31512 and bug #31535). | TeamViewer Embedded |
31282 | Fixed a bug that caused TeamViewer Embedded to incorrectly send a message indicating that an admin request to initiate an attended session was rejected, even though the request was still open on one or more computers. | TeamViewer Embedded |
31533 | Fixed a bug that prevented admins from disabling the News widget in the Self-Service Portal (this also covers bug #31544). | Self-Service Portal |
31545 | Fixed a bug that prevented admins from disabling the banner in the Self-Service Portal. | Self-Service Portal |
31568 | Fixed a bug that prevented admins from filtering routing rules by the Agreement field. | Help Desk |
31637 | Fixed a bug that prevented admins from saving changes to the Attribute Mapping tab in an LDAP integration. | LDAP Integration |
31653 | Fixed a bug that caused the Self-Service Portal to focus on the wrong tab in the SR submission form when a user attempted to submit an SR without filling in a required field. | Self-Service Portal |
31683 | Fixed a bug that prevented the Cancel button, in the Self-Service Portal's Scoreboard filter, from working properly. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
29639 | Fixed a bug that prevented categories from loading associated templates after a template had already been loaded in the request submission form in the Self-Service Portal | Self-Service Portal |
28686 | Fixed a bug that caused the Overdue status to be applied to action items whose due date had not yet passed. | Service Desk |
26709 | Fixed a bug that prevented LDAP integration from associating LDAP users with user groups, when there was a long chain of nested groups in the Active Directory. | LDAP Integration |
31118 | Fixed a bug that routed users in Guest mode to the End-User Portal, when they were supposed to be routed to the Self-Service Portal. | Self-Service Portal |
31625 | Fixed a bug that prevented users from being able to log in to SysAid via ADFS integration. | Self-Service Portal |
30608 | Fixed a bug that caused agents deployed on Linux computers to display the incorrect agent version. | Agent |
30985 | Fixed a bug that caused the Workflow Actions tab to be displayed in the Customize Scoreboard dialog for admins without SysAid's ITIL capabilities. | Self-Service Portal |
31050 | Fixed a bug that caused the FAQ widget, in the Self-Service Portal, to be partially cut off when the Scoreboard and FAQ widgets were displayed side-by-side. | Self-Service Portal |
31109 | Fixed a bug that generated a timeout error when an admin attempted to intiate a TeamViewer Embedded remote control session from within an SR. | TeamViewer Embedded |
31159 | Fixed a bug that sometimes caused some session information to be missing from the event log after a TeamViewer Embedded remote control session. | TeamViewer Embedded |
31215 | Fixed a bug that caused certain fields to be missing from the Customize Scoreboard dialog. | Self-Service Portal |
31223 | Fixed a bug that caused the Back to Direct Connection button to be missing from the TeamViewer Embedded session screen. | TeamViewer Embedded |
31234 | Fixed a bug that prevented the Ad-Hoc Licenses field from updating after a Team Viewer Embedded session. | TeamViewer Embedded |
31240 | Fixed a bug that sometimes prevented the TeamViewer Embedded pop-up from displaying on certain end-user machines. | TeamViewer Embedded |
31280 | Fixed a bug that caused TeamViewer Embedded to display the incorrect message regarding the lock status of the user's computer (this also covers bug #31380). | TeamViewer Embedded |
31302 | Fixed a bug that caused the My Activities toolbox item to be missing when users accessed the Self-ServicePortal via the hotkey. | Self-Service Portal |
31357 | Fixed a bug that prevented users from accessing the SR lists in the Scoreboard in the Self-Service Portal. | Self-Service Portal |
31385 | Fixed a bug that incorrectly allowed admins to add the Asset ID field to Scoreboard lists in the Self-Service Portal. | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
21725 | Fixed a bug that sometimes caused the operating times not to work when one of the times was set to 12:00 AM. | Help Desk |
27292 | Fixed a bug that prevented admins without Modify Inventory permissions to view activities in the Asset Activity log. | Asset Management |
30124 | Fixed a bug that auromatically and incorrectly assigned SRs to the user who happens to be logged-in when: (1) the SR was generated by the API and (2) the SR contained a value of "0" in the Responsibility field. | API |
30616 | Fixed a bug that caused the SR description entered by an en end user to be replaced by a pre-defined description when the end user selected a category with an associated template in the Self-Service Portal. | Self-Service Portal |
30994 | Fixed a bug that prevented SysAid from displaying the Title and Project fields as available fields for adding to the Workflow Actions list in the Self-Service Portal's Scoreboard widget. | Self-Service Portal |
31017 | Fixed a bug that allowed admins to add text area fields to Scoreboard lists in the Self-Service Portal. | Self-Service Portal |
31039 | Fixed a bug that prevented admins from filtering the Scoreboard widget with a static filter query that included the "$" character. | Self-Service Portal |
31055 | Fixed a bug that displayed an incorrect counter on the Workflow Actions tab on the Scoreboard widget in the Self-Service Portal, when the Workflow Actions list included a static filter query. | Self-Service Portal |
31181 | SSH Connection error during undeploy MAC Agent | Agent |
31256 | Fixed a bug that prevented admins from upgrading their SysAid agent. | Agent |
31272 | Fixed a bug that prevented admins from creating more than 100 user groups. | User Management |
FR# | Description | Module/Tool |
---|---|---|
25937 | Fixed a bug that prevented the SysAid agent from reporting its last access time. | Agent |
29576 | Fixed a bug that sometimes caused the text in the Self-Service Portal to be incorrectly displayed right-to-left when a previous user on the device set the language to a right-to-left language. | Self-Service Portal |
30308 | Fixed a bug that caused the End-User Portal to be opened when an admin clicked "Self-Service Portal" in the profile menu, if both the End-User Portal and Self-Service Portal were enabled. | Self-Service Portal |
30605 | Fixed a bug that caused the Self-Service Portal to display the Scoreboard widget even when end users logged in under guest-mode. | Self-Service Portal |
30780 | Fixed a bug that, under specific circumstances, prevented LDAP-imported admins from saving updates to change requests. | LDAP Integration |
FR# | Description | Module/Tool |
---|---|---|
22519 | Fixed a bug that caused SRs, which were automatically generated by failed patches, to be empty of content. | Patch Management |
29282 | Fixed a bug that caused timers to run outside of the operating hours for Australian time zones. | Help Desk |
30433 | Fixed a bug that prevented admins from viewing network mapping via the RDS. | RDS |
30530 | Fixed a bug that caused the Software Product list and form pages to load very slowly when there were many software products in the system. | Asset Management |
30587 | Fixed a bug that caused the "All Companies" caption in the Theme form, in the Self-Service Portal, to be displayed as incoherent text when the language was set to Spanish. | Self-Service Portal |
30593 | Fixed a bug that caused certain icons to be displayed in the wrong place in the Banner form in the Self-Service Portal. | Self-Service Portal |
30612 | Fixed a bug that caused the Activity log to indicate that an agent was deployed via the RDS when it was actually deployed manually. | Agent |
30655 | Fixed a bug that corrupted the value of the Manager field for user's imported via LDAP. | LDAP Integration |
30699 | Fixed a bug that prevented the Trello integration from working. | Third-Party Integration |
30823 | Fixed a bug that caused custom text area fields in the Self-Service Portal's My Settings page to be displayed as text fields. | Self-Service Portal |
30474 | Fixed a bug that limited end users from submitting incidents/requests because they were members of a group that was not specified in the group-permission field (even though the users’ company was granted permission). | Self-Service Portal |
FR# | Description | Module/Tool |
---|---|---|
28051 | Fixed a bug that prevented admins from accessing the Agent Settings dialog in the Asset List for assets that were discovered via WMI scan. | Network Discovery |
28079 | Fixed a bug that caused duplicate asset records when agents were deployed on the assets via WMI. | Agent |
29522 | Fixed a bug that prevented SysAid from displaying the Responsible Admin field as an option that can be automatically populated in Action Item Attributes. | Service Desk |
29677 | Fixed a bug that caused the archive confirmation prompt to appear twice when admins archived an SR. | Help Desk |
30161 | Fixed a bug that caused some of the text in the Settings menu to be obscured when the language was set to Portuguese. | General |
30244 | Fixed a bug that caused some of the text in the Theme dialog to be obscured when the language was set to Spanish. | Self-Service Portal |
30344 | Fixed a bug that, under certain circumstances, prevented admins from initiating an unattended session with TeamViewer Embedded (this also covers bug #30427). | TeamViewer Embedded |
30373 | Fixed a bug that prevented the Self-Service Portal from displaying the News widget when the Self-Service Portal was opened on a mobile device. | Self-Service Portal |
30423 | Fixed a bug that prevented SysAid Password Services from sending a verification code via SMS when SysAid SMS provider was specified as the provider. | Password Services |
30450 | Fixed a bug that prevented end users from setting answers to their security questions on the My Settings page. | Password Services |
30470 | Fixed a bug whereby SysAid did not always display the requested list of assets when the admin clicked the "Show Assets Using This Software" link in the Software Products form. | Performance |
30585 | Fixed a bug that caused the SR submission process to take a long time when there were many SRs in the system. | Asset Management |
30647 | Fixed a bug that replaced the SR "#" prefix with the word "No" when the language was set to French or French Canadian. | Customization |
30653 | Fixed a bug that prevented TeamViewer Embedded from retrieving a new license when the current license expired. | Third-Party Integrations |
FR# | Description | Module/Tool |
---|---|---|
29923 | Fixed a bug that caused information to be missing from asset records, for assets discovered via WMI scan. | Asset Management |
29451 | Fixed a bug that caused action items in the Self-Service Portal to remain open after the end user clicked OK. | Self-Service Portal |
29831 | Fixed a bug in Self Service Portal's My Settings page that caused the Confirm Password field to remain red (unconfirmed) even after the Password field was filled in correctly. | Self-Service Portal |
29842 | Fixed a bug in the Self-Service Portal that caused the system to generate a Discard Changes prompt when end users exited an action item, even if they had already saved their changes. | Self-Service Portal |
29854 | Fixed a bug in the Self-Service Portal that, under certain circumstances, prevented the system from generating a Discard Changes prompt when end users exited an action item without saving their changes. | Self-Service Portal |
29855 | Fixed a bug in the Self-Service Portal that caused the system to generate a Discard Changes prompt when end users exited an action item, even if they had not made any changes. | Self-Service Portal |
29889 | Fixed a bug that sometimes caused the end user's profile picture in the Self-Service Portal to be displayed incorrectly when the end user edited the picture by zooming in. | Self-Service Portal |
30061 | Fixed a bug that prevented the load icon from appearning when an end user clicked 'Show All' in the Scoreboard widget in the Self-Service Portal, while waiting for the page to load. | Self-Service Portal |
30093 | Fixed a bug in the Self-Service Portal that caused some of the text to be distorted when a right-to-left language was selected. | Self-Service Portal |
30103 | Fixeda bug that, under certain conditions, prevented the FAQ widget in the Self-Service Portal from displaying content, when an admin filtered the FAQ by category. | Self-Service Portal |
29454 | Fixed a bug that prevented the Cancel button from closing action items. | Service Desk |
30114 | Fixed a bug that prevented admins from accessing the Marketplace page when the language was set to Hebrew. | Third-Party Integrations |
30115 | Fixed a bug that generated a log error when an admin created a new admin record with a custom theme. | User Management |
FR# | Description | Module/Tool |
---|---|---|
28459 | Fixed a bug that prevented admins from switching an agent's setting configuration from one without the desktop shortcut to one with the shortcut. | Agent |
29771 | Fixed a bug that sometimes caused the agent to assign a hotkey based on a previous agent deployment, when the most recent agent deployment was via MSI. | Agent |
26515 | Fixed a bug that caused certain list fields to display incorrect values when end users opened SRs in the Self-Service Portal. | Self-Service Portal |
29127 | Fixed a bug that, under certain conditions, caused the widget on the bottom of the Self-Service Portal to appear twice. | Self-Service Portal |
29253 | Fixed a bug that caused the date picker for a custom date field, in the Self-Service Portal's My Settings page, to open downward instead of upward, when the field was positioned on the bottom of the page. | Self-Service Portal |
29400 | Fixed a bug that sometimes prevented the Self-Service Portal from saving changes to custom list fields in the My Settings page, when the end user reverted the field to its default value. | Self-Service Portal |
29422 | Fixed a bug that prevented SysAid from encrypting the values of custom text fields in the My Settings page in the Self-Service Portal. | Self-Service Portal |
29432 | Fixed a bug that, under certain conditions, caused SysAid to encrypt the displayed value for a custom text field in the Ticket Info section of an SR in the Self- Service Portal. | Self-Service Portal |
29460 | Fixed a bug that allowed end users to enter numbers higher than the defined limit in custom integer fields in the My Settings page in the Self-Service Portal. | Self-Service Portal |
29461 | Fixed a bug that prevented admins from adding custom float fields to the My Settings page in the Self-Service Portal. | Self-Service Portal |
29488 | Fixed a bug that prevented admins from changing the order in which toolbox items were displayed in the Self-Service Portal. | Self-Service Portal |
29540 | Fixed a bug that caused custom text-area fields to be displayed as text fields in the My Settings page in the Self-Service Portal. | Self-Service Portal |
29572 | Fixed a bug that prevented end users from submitting an SR from a category in the Self-Service Portal search results when the category contained only two levels. | Self-Service Portal |
29765 | Fixed a bug that prevented the Self-Service Portal from displaying the values in the Time Zone List field in alphabetical order in the My Settings page. | Self-Service Portal |
29852 | Fixed a bug in the Self-Service Portal that caused an SR containing a single note to display the number 2 in the SR's Notes indicator. | Self-Service Portal |
29935 | Fixed a bug that caused old profile photos to be displayed in the My Settings page in the Self-Service Portal. | Self-Service Portal |
30156 | Fixed a bug that prevented admins from downloading attachments from action items. | Service Desk |
29523 | Fixed a bug that caused uninformative error messages to appear when admins with invalid TeamViewer license files attempted to activate TeamViewer Embedded. | TeamViewer Embedded |
29901 | Fixed a bug that caused a host configuration wizard to appear the first time admins initiated a TeamViewer session on an asset. | TeamViewer Embedded |
FR# | Description | Module/Tool |
---|---|---|
28051 | Fixed a bug that prevented SysAid from displaying Agent Settings data for agents that were deployed from the Asset list. | Agent |
28605 | Fixed a bug that prevented admins from disabling the hot key for agents installed via MSI. | Agent |
29490 | Fixed a bug that sometimes prevented agents installed via MSI from saving changes to the agent settings. | Agent |
29632 | Fixed a bug that sometimes prevented the agent from displaying the option to record a video attachment when an SR was opened using the agent hot key. | Agent |
29121 | Fixed a bug that caused SysAid to display lists not in alphabetical order in the Custom List page. | Customization |
29556 | Fixed a bug that sometimes prevented changes to the translation file from appearing in other instances of the same account. | Customization |
24755 | Fixed a bug that, under certain circumstances, prevented SysAid from sending emails when the CC field contained an invalid email address. | Email Integration |
21721 | Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11. | Reports |
16399 | Tightened security around downloading attachments from knowledge base articles and service records. | Security |
29424 | Fixed a bug that caused data entry windows to be cut off by the Self-Service Portal toolbar. | Self-Service Portal |
29491 | Fixed a bug that prevented end users from clicking the Show All link on the bottom of the Scoreboard or FAQ widget when the widget was displayed on the bottom of the page. | Self-Service Portal |
29585 | Fixed a bug that sometimes caused incidents to be submitted as requests when a new template was loaded in the incident form in the Self-Service Portal. | Self-Service Portal |
18194 | Fixed a bug that prevented add-ons from being updated when admins clicked the Refresh Integrations link in the My Apps page, when SysAid was running on a Windows environment. | Third-Party Integrations |
FR# | Description | Module/Tool |
---|---|---|
23611 | Fixed a bug that caused email integration to generate SRs with categories set to blank instead of 'please select a category' when the category field in the email rule was set to 'do no change.' | Email Rules |
29158 | Fixed a bug that caused the profile menu for guest users to display an option to logout instead of login. | General |
14765 | Fixed a bug that caused the SR Status Settings page to crash when an admin deleted a status that was selected in an Exclude list. | Help Desk |
17377 | Fixed a bug that allowed admins to archive or restore a child ticket. | Help Desk |
18086 | Fixed a bug that prevented escalation rules from running on SRs with categories containing a slash character (/) in the title. | Help Desk |
21485 | Fixed a bug that prevented admins from filtering the SR list by specific companies. | Help Desk |
22339 | Fixed a bug that sometimes enabled a category for all SR types when an admin only enabled it for a single SR type from the Category list. | Help Desk |
23778 | Fixed a bug that caused escalation rules to send notifications even when the rule was configured not to. | Help Desk |
25533 | Fixed a bug that sometimes prevented admins from broadcasting messages to online users. | Help Desk |
26421 | Fixed a bug that prevented admins from limiting a specific value of an SR list field to a user group whose name includes an ampersand symbol. | Help Desk |
26768 | Fixed a bug that allowed the automatic screenshot taken by the hotkey to be accessed via URL by non-logged in users. | Help Desk |
28437 | Fixed a bug that prevented admins from adding angular brackets (< >) to an SR's Notes field. | Help Desk |
28712 | Fixed a bug that sometimes caused the Template Name field to appear repeatedly in every sub-type. | Help Desk |
28837 | Fixed a bug that sometimes caused admins to receive a prompt to reassign an SR they are closing to themselves when they were already assigned to that SR. | Help Desk |
29084 | Fixed a bug that caused lists to crash when they were filtered by a category that contained a quote symbol. | Help Desk |
22399 | Fixed a bug that prevented admins without SysAid Administrator permissions from accessing company information on the SysAid mobile app. | Mobile |
9879 | Fixed a bug that displayed the name of the ${assetCompany} variable tag instead of the field caption when the field contained no value. | Notifications |
25539 | Fixed a bug that allowed a notification's Subject field to contain a very high number of characters and line breaks. | Notifications |
29279 | Fixed a bug that prevented LDAP users from changing their password with Password Self-Service. | Password Self Service |
28654 | Fixed a bug that caused patch policies to reboot patched machines immediately after deploying patches instead of at the time defined in the policy. | Patch Management |
21053 | Fixed a bug that caused SR Activity reports to include unsaved activities in the report results. | Reports |
21721 | Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11. | Reports |
28347 | Fixed a bug that caused SysAid to exclude a logo from generated reports. | Reports |
27447 | Fixed a bug that prevented end users from changing the value of user fields in SRs in the Self-Service Portal. | Self-Service Portal |
29216 | Fixed a bug that prevented the search functionality in the Self-Service Portal from working when the system contained more than 1024 categories. | Self-Service Portal |
29220 | Fixed a bug that caused assets to open within an End-User Portal frame when accessed via My Desktop in the Self-Service Portal. | Self-Service Portal |
29393 | Fixed a bug that caused the top of the Notes dialog box to be hidden by the header bar in the Self-Service Portal. | Self-Service Portal |
29408 | Fixed a bug that prevented the Template drop-down list in the Self-Service Portal from displaying request templates without sub-categories. | Self-Service Portal |
29429 | Fixed a bug that, under certain conditions, allowed users to access templates whose categories were limited to specific groups that the users did not belong to. | Self-Service Portal |
28376 | Fixed a bug that caused the default text in the TeamViewer Embedded notification to include incorrect text. | TeamViewer Embedded |
29403 | Fixed a bug that generated an error log for users with TeamViewer Embedded. | TeamViewer Embedded |
23636 | Fixed a bug that generated a log error when an admin enabled the SysAid Barcode add-on. | Third-Party Integration |
28842 | Fixed a bug that caused SRs generated by the Nagios integration, containing a percent symbol (%) in the title or description, to contain no content in the title or description fields when opened by an admin. | Third-Party Integration |
28892 | Fixed a bug that caused the event log for enabling or disabling Office 365 to display the incorrect submodel. | Third-Party Integration |
FR# | Description | Module/Tool |
---|---|---|
27820 | Fixed a bug that prevented SysAid from displaying CI Type icons in the CI list. | CMDB |
28768 | Fixed a bug that prevented admins from attaching a file to a knowledge base article. | Knowledge Base |
28780 | Fixed a bug that prevented updates from appearing in the SNMP Scan console. | Network Discovery |
28846 | Fixed a bug that prevented the TeamViewer Embedded Service from displaying account information in an asset's TeamViewer tab, even though the TeamViewer Embedded Service was enabled on that asset. | TeamViewer Embedded Service |
28858 | Fixed a bug that prevented the WMI Scan log from updating with details of scans of large IP ranges. | Network Discovery |
28877 | Fixed a bug that prevented admins from setting the combination of H+CTRL+ALT as the hotkey. | Agent |
28907 | Fixed a bug that added an extra line to the Notes field within SRs in the Self-Service Portal. | Self-Service Portal |
28942 | Fixed a bug that caused a user's profile pictures to be right-aligned instead of center-aligned in the Update Profile Picture window. | Self-Service Portal |
28995 | Fixed a bug that prevented the Self-Service Portal from supporting right-to-left languages in the SR Note heading and timestamp. | Self-Service Portal |
29019 | Fixed a bug that prevented admins from changing the value of the 'Assigned To' field in disabled action items (this also covers bug#29060). | Service Desk |
29057 | Fixed a bug that prevented admins from saving the selection to 'Use System Proxy Settings' in MSI installations. | Network Discovery |
29061 | Fixed a bug that prevented users whose permissions were limited to their company data from accessing action items in the Self-Service Portal. | Self-Service Portal |
29099 | Fixed a bug that prevented TeamViewer from being disabled on an asset that was removed from the Asset list via an MSI uninstallation. | TeamViewer Embedded |
29126 | Fixed a bug that prevented user custom columns from appearing in the attribute mapping drop-down menu in LDAP Integration. | LDAP Integration |
FR# | Description | Module/Tool |
---|---|---|
24638 | Fixed a bug that prevented admins from sending emails from SysAid when the CC field contained a badly formatted email address. | Email Integration |
28568 | Fixed a bug that caused Toolbox items in the Self-Service Portal to break when an admin modified them. | Self-Service Portal |
28759 | Fixed a bug that allowed unrestricted access from the Self-Service Portal Request form to templates that were linked to categories, which had limited permissions. | Self-Service Portal |
28888 | Fixed a bug that allowed end users to save password changes in the My Settings page after deleting the content from the Confirm Password field. | Self-Service Portal |
24267 | Fixed a bug that prevented imported companies from appearing in various selection windows and drop-down menus. | User Management |
FR# | Description | Module/Tool |
---|---|---|
18802 | Fixed a bug that caused the SysAid Agent Version field to display an incorrect build number (this bug covers bug# 20359). | Agent |
27182 | Fixed a bug that, under certain circumstances, prevented admins from running SR and CI reports when the advanced filter includes a query that filters the report by category. | Reports |
28155 | Fixed a bug that prevented supervisers from accessing their employees' SRs in the End-User Portal. | End-User Portal |
28220 | Fixed a bug that prevented LDAP users from selecting other users to add to the To field in the Send Messages window. | Email Integration |
28285 | Fixed a bug that caused SysAid to only generate an error message the first time an admin attempted to create SR templates without a template name. | SR Template |
28368 | Fixed a bug that sometimes prevented admins from uploading new banner images. | Self-Service Portal |
28408 | Fixed a bug that caused SysAid to shift the focus to the first action item in a workflow when an admin selected a value from the Project drop-down list. | Service Desk |
28549 | Fixed a bug that prevented the static filter from working when its query contained double quotes. | General |
28557 | Fixed a bug that caused the Edit Banner window to open in a size that hid the Save button. | Self-Service Portal |
28690 | Fixed a bug that generated a string error in the legend of the SRs Over Time per Dimension chart in BI Analytics when an admin viewed the chart in full screen. | BI Analytics |
FR# | Description | Module/Tool |
---|---|---|
28081 | Fixed a bug that prevented admins from accessing assets from the asset list. | Asset Management |
28272 | Fixed a bug that sometimes caused the page heading to be missing from the Incident, Request, and Action Item forms in the Self-Service Portal. | Self-Service Portal |
28358 | Fixed a bug that generated an error in the logs when an admin using TeamViewer Embedded Service created a new user in SysAid. | User Management |
FR# | Description | Module/Tool |
---|---|---|
28360 | Fixed a bug that prevented admins from applying a static filter, that included the value $loginuser$, to an LDAP integration. | LDAP integration |
FR# | Description | Module/Tool |
---|---|---|
27612 | Fixed a bug that prevented the CI list from displaying icons in the CI Type column. | CMDB |
28100 | Fixed a bug that prevented admins from accessing the Service Actions list when the advanced filter included one of the multiple values selected in one of the lists column values. | Help Desk |
28246 | Fixed a bug that prevented LDAP integration from supporting user filters with a large amount text. | LDAP Integration |
27672 | Fixed a bug that prevented admins from running new WMI or SNMP scans. | Network Discovery |
27690 | Fixed a bug that prevented users from opening the End-User portal by pressing the hotkey on a Mac computer. | Agent |
27739 | Fixed a bug that prevented admins who were running the Mac agent from opening an SR after clicking on the desktop shortcut. | Agent |
27834 | Fixed a bug that prevented end users from manually resetting their passwords. | Password Services |
28038 | Fixed a bug that prevented admins from undeploying agents via the RDS. | Agent |
FR# | Description | Module/Tool |
---|---|---|
23551 | Fixed a bug that caused messages sent from a request to display the template number, instead of the SR number, in its subject, when the request was converted from an incident. | Helpdesk |
26597 | Fixed a bug that prevented admins from editing a custom list when they created a custom SR list and a custom Action Item list with identical list names. | Helpdesk |
27594 | Fixed a bug that prevented the Event log from displaying the time in the Date/Time field. | Monitoring |
21121 | Fixed a bug that prevented admins from sending scheduled reports to email addresses that included hyphens or multiple dots in a row. | Reports |
22907 | Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection. | Reports |