SysAid CloudResolved Bugs

 

Release 17.2.50
Fix Bug Description Module/Tool
23551 Fixed a bug that caused messages sent from a request to display the template number, instead of the SR number, in its subject, when the request was converted from an incident. Helpdesk
26597 Fixed a bug that prevented admins from editing a custom list when they created a custom SR list and a custom Action Item list with identical list names. Helpdesk
27594 Fixed a bug that prevented the Event log from displaying the time in the Date/Time field. Monitoring
21121 Fixed a bug that prevented admins from sending scheduled reports to email addresses that included hyphens or multiple dots in a row. Reports
22907 Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection. Reports
Fix Bug Description Module/Tool
27430 Fixed a bug that caused SysAid to display certain date values in American format, even when European format was selected. Customization
25971 Fixed a bug that caused timers to continue running outside of defined operating hours. Help Desk
27384 Fixed a bug that caused an empty window to appear when admins clicked the Print icon in the SR form. Help Desk
Fix Bug Description Module/Tool
26134 Fixed a bug that prevented the User field, in the Asset form, from automatically populating. Asset Management
25022 Implemented performance enhancement to prevent occasional system slow-downs. General
Fix Bug Description Module/Tool
26797 Fixed a bug that prevented admins from opening selection windows using a Browse button. General
26793 Fixed a bug that prevented admins from opening the selection window for an SR's CC field. Help Desk
26709 FIxed a bug that sometimes prevented LDAP integration from importing users, who were members of certain groups in the active directory, into corresponding groups in SysAid. LDAP Integration
26604 Fixed a bug that caused Patch Management to stop working after an admin restarted an agent service that was connected to an RDS. Patch Management
Fix Bug Description Module/Tool
26323 Fixed a bug that prevented admins from opening a filtered SR list when they drilled down on a data point in the dashboard. Analytics
Fix Bug Description Module/Tool
22411 Fixed a bug that sometimes prevented SysAid from updating an asset's history version number when a change was saved on the asset. Asset Management
26361 Fixed a bug that sometimes prevented email integration from generating SRs when certain emojis were included in the subject of the incoming email. Email Integration
19769 Fixed a bug that generated errors in the event log. Event Log
13500Fixed a bug that caused lists in SysAid to hide all columns when an admin selected the Hide/Show divider and filtered one of the columns by multiple values. Help Desk
26448 Fixed a bug that generated an error when an admin tried to select a value for the Assigned To field in a new routing rule. Routing Rules
26124 Fixed a bug in the Slack integration that allowed new users to access the integration without authenticating with Slack. Third-Party Integrations
Fix Bug Description Module/Tool
16772 Fixed a bug that prevented a template's default values from overwriting an SR's existing field values when an admin selected a new template in the SR. Help Desk
16917 Fixed a bug that caused SysAid to send duplicate action item notifications when an action item was reassigned. Service Desk
20751 Fixed a bug in Internet Explorer and Microsoft Edge that caused SysAid to redirect to the defined homepage when an admin tried to select a custom date filter in the Report form. Reports
26066 Tightened security in regards to access to SRs via URL parameters. Help Desk
26125 Fixed a bug in the Slack integration that prevented admins, who were imported from LDAP, from posting a message to Slack from within an SR. Third-Party Integrations
26194 Fixed a bug that caused the Slack integration to stop working when the option to prevent cross-site scripting was selected in SysAid's customization settings. Third-Party Integrations
Fix Bug Description Module/Tool
25387 Fixed a bug that caused agents to display a computer's original name instead of its updated name. Asset Management
25744 Fixed a bug that prevented admins from scanning devices using SNMP version 3. Asset Management
25826 Fixed a bug that prevented email integration from generating SRs when certain emojis were included in the body of the incoming email. Email Integration
25385 Fixed a bug that generated an error message when users who were running Tomcat version 7.0.73 attempted to open a URL that included the "${}" symbol. General
25798 Fixed a bug that prevented the Trello third-party integration from supporting multiple Trello boards. Third-Party Integration
Fix Bug Description Module/Tool
25315 Fixed a bug that prevented admins from deploying the agent when they tried to customize the desktop icon. Agent
25630 Fixed a bug that disabled agents that didn't communicate with the SysAid server for 60 consecutive days even if the agents had communicated with the RDS in that time. Agent
25640 Fixed a bug that prevented admins from changing the position of an email rule on the Email Rules list. Email Integration
22907 Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection. Reports
25652 Fixed a bug that prevented admins from connecting to Nagios, via the Nagios third-party integration, using the HTTPS protocol. Third-Party Integrations
Fix Bug Description Module/Tool
25269 Fixed a bug that generated an error when the agent attempted to reach a URL whose protocol was changed from http to https. Agent
25534 Fixed a bug that prevented the agent from displaying the version of Internet Explorer on a computer that was running WIndows Server 2008. Asset Management
25587 Fixed a bug in the Slack integration that prevented admins from posting messages to Slack from within a SysAid SR. Third-Party Integrations
Fix Bug Description Module/Tool
16772 Fixed a bug within new assets and CIs that prevented fields from populating with the defined default value (this also covers bugs 25290, 25295, 25297, 25304, 25305, 25308, 25311, 25313, and 25314). Asset Managment
25255 Fixed a bug that prevented LDAP-integrated users from opening the chat window. Chat
24874 Fixed a bug that prevented emails from being deleted from the incoming email integration inbox. Email Integration
25211 Fixed a bug that sometimes prevented admins from sorting SRs by Request User. Help Desk
25118 Fixed a bug that sometimes caused the Remote Control module to send confirmation requests to end users who were not logged in (this also covers bug 25122). Remote Control
Fix Bug Description Module/Tool
25317 Fixed a bug that caused BI Analytics to miscalculate SLA breaches. BI Analytics
25319 Fixed a bug that prevented BI Analytics from applying the selected admin group to the Measurement graph in the Currently Active SRs Overview sheet. BI Analytics
24047 Fixed a bug that caused the agent to display the registry key instead of the registry value. Agent
24998 Fixed a bug that sometimes caused proxy settings to apply to an agent deployment when no proxy settings were configured. Agent
25031 Fixed a bug that sometimes prevented the defined agent hotkey from working. Agent
23568 Fixed a bug that caused the SysAid REST API to return incorrect values for the Task ID field when an admin used the "getSR" function. API
15626 Fixed a bug that sometimes prevented the agent from displaying recently installed services in an asset's service list. Asset Management
24870 Fixed a bug that prevented the agent from displaying an asset's OS version when the asset was running macOS 10.12 Sierra. Asset Management
24903 Fixed a bug that prevented the agent from displaying an asset's OS version. Asset Management
24569 Fixed a bug that sometimes allowed admins to access restricted categories (this also covers bug #24503). Categories
24519 Fixed a bug that sometimes prevented admins from limiting an SR status to multiple user groups. Customize
24941 Fixed a bug that prevented email integrations from processing calendar invitations. Email Integrations
24797 Fixed a bug that allowed admins to add line breaks to a notification's subject line. Notifications
24624 Fixed a bug that allowed end users, without the necessary permissions, to download recently-run reports if they had the report URL. Reports
Fix Bug Description Module/Tool
24882 Fixed a bug that sometimes caused SysAid to generate an anti-virus error when admins tried to download the Mac agent. Agent
24790 Fixed a bug that generated an error when admins tried to edit a custom notification containing a large amount of text. Customization
24982 Fixed a bug that caused SysAid to unnecessarily indent text that appeared in drop-down fields. GUI
Fix Bug Description Module/Tool
24269 Fixed a bug that prevented MSI deployment from working. Agent
21139 Fixed a bug that allowed end users to select SR templates that were restricted to their companies. Help Desk
24733 Fixed a bug that caused messages inviting users to a new RC Session to be incorrectly titled "Chat Invitation." Remote Control
20535 Fixed a bug that prevented the Missing Patches per Asset report from displaying the names of missing patches. Reports
22407 Fixed a bug that caused Task notifications to generate two tickets instead of one. Tasks and Projects
Fix Bug Description Module/Tool
21173 Fixed a bug that prevented admins from receiving SR notifications when an end-user reply generated an SR status change. Email Integration
24350 Fixed a bug that caused the Server URL displayed in the Downloads page to always include the HTTP protocol even when SSL was enabled. General
18783 Fixed a bug that prevented the cursor from automatically focusing on the Search field when an admin would click Advanced Search in a field's drop-down list in the SR form. Help Desk
22087 Fixed a bug that prevented LDAP-imported admins from logging in when their LDAP passwords contained certain special characters. LDAP Integration
11835 Fixed a bug that prevented admins from accessing MDM with single sign-on. MDM
24453 Fixed a bug that sometimes caused the Android version of SysAid Barcode to crash when an admin switched to landscape view. Mobile
21853 Fixed a bug that sometimes prevented Task reports from displaying data in the Total Task Time column. Reports
Fix Bug Description Module/Tool
23069 Fixed a bug that sometimes caused uninstalled agents to be incorrectly displayed as being online. Agent
24413 Fixed a bug that generated an error when admins attempted to add a new schedule to an agent deployment plan while using European date format. Agent
24256 Fixed a bug that caused assets to use the default RDS when the agent settings were modified for those assets. Asset Management
21057 Fixed a bug that sometimes displayed lists with incorrect filters in the Dashboard. Dashboard
18208 Fixed a bug that caused SRs generated by incoming emails containing an emoji to be empty of any content. Email Integration
24248 Fixed a bug that prevented SysAid from automatically adding the contents of an incoming email, whose subject includes an SR ID number, to that SR's Notes field if it was not a reply to a previous email. Email Integration
24324 Fixed a bug that generated an error when admins using SysAid Basic edition attempted to add additional email profiles. Email Integration
23846 Fixed a bug that prevented SysAid from applying email rules to very long emails. Email Rules
24342 Fixed a bug that allowed multiple items in certain drop-down lists to contain duplicate values. Help Desk
24443 Fixed a bug that stopped Ping Monitoring from automatically pinging SNMP-discovered assets. Monitoring
17768 Fixed a bug that sometimes caused assigned admins to receive duplicate workflow notifications. Service Desk
24243 Fixed a bug that prevented users, who don't have full SysAid admin permissions, from organizing project tasks in a Gantt chart. Tasks and Projects
24382 Fixed a bug that generated an error when admins attempted to use the Slack integration to create a new Slack channel from SysAid. Third-Party integration
24419 Fixed a bug that caused lists, which were set to display the first 1000 items, to indicate that they were displaying 1001 items. User Interface
Fix Bug Description Module/Tool
19530 Fixed a bug that sometimes prevented admins from saving an Agent Settings configuration as the default agent settings (this also covers bug #24198). Agent
23790 Fixed a bug that prevented SysAid from changing an SR's SLA when the SR's Request User was changed to a user with a different SLA. SLA
24211 Fixed a bug that prevented admins from changing agent settings from the Asset list. Agent
24265 Fixed a bug that caused links to appear repeatedly in an SR that was created from a template containing the link. Service Desk
24332 Fixed a bug that prevented admins from installing the Mac agent on the Sierra OS. Agent
Fix Bug Description Module/Tool
14763 Fixed a bug that caused News announcements in the End-User Portal to overflow the boundaries of the News section when an announcement contained a word made up of 29 or more characters. End-User Portal
22279 Fixed a bug that prevented admins from setting a custom logo as the Agent Desktop icon in scheduled agent deployments. Agents
23675 Fixed a bug that generated an error when admins tried to access the dashboard in accounts without the Advanced Reports module. Analytics
24061 Fixed a bug that sometimes caused the Service Agreements list to display a blank page. SLA
24107 Fixed a bug that caused the Mobile app to crash when an admin selected My Incidents. Mobile App
Fix Bug Description Module/Tool
22367 Fixed a bug that caused the SR Matrix page to freeze when an admin selected the Request User field as the vertical value in an account with many users. Analytics
23588 Fixed a bug that caused Action Item custom lists to appear indented under the text "Sub Tab" instead of "Action items" in the drop-down menu on the Customize Lists page. Customization
24028 Fixed a bug that prevented the End-User Portal from displaying certain Incident templates, when no third-level category is selected for that template. End-User Portal
20071 Fixed a bug that caused a delay when admins selected categories for new SRs if the SR form included the Potential Related Problems field. Help Desk
24009 Fixed a bug that prevented SysAid from properly implementing an admin's modifications to a workflow tab. Service Desk
23178 Fixed a bug that prevented admins from viewing Nagios information for their assets when using a non-SSL connection. Third-Party Integrations
23383 Fixed a bug that prevented a third-party integration's Test Connection button from generating a message to indicate that the integration was not properly connected. Third-Party Integrations
Fix Bug Description Module/Tool
23746 Fixed a bug that prevented custom columns, created in one instance of SysAid, from being displayed in another instance. Customization
16783 Fixed a bug that, under certain circumstances, caused SRs submitted by users to be empty of content. End-User Portal
19048 Fixed a bug that allowed end users to access restricted categories when they selected templates that included those categories. End-User Portal
17924 Fixed a bug that caused the Potential Related Problems suggestions to load very slowly. Help Desk
20071 Fixed a bug that caused a delay when admins selected categories for new SRs if the SR form included the Potential Related Problems field. Help Desk
16348 Fixed a bug that, under certain conditions, prevented admins from sending MDM enrollment requests. MDM
20905 Fixed a bug that prevented admins from running Task Activity reports that included the "#" column Reports
21131 Fixed a bug that caused the SR Activity report's Advanced Filter to display incorrect operators for the Service Record ID field. Reports
23409 Fixed a bug that sometimes caused SysAid to display the same sub type with different sets of fields for different users. Service Desk
Fix Bug Description Module/Tool
23709 Fixed a bug that caused the SysAid REST API to return an error when an admin attemped to get a CI list via the API. API
23109 Fixed a bug that caused a software name to appear repeatedly in an asset's Software tab. Asset Management
21407 Fixed a bug that sometimes caused a user, who was copied on an email to SysAid, to appear twice in the generated SR's CC field. Email Integration
16348 Fixed a bug that sometimes prevented admins from sending MDM device enrollment requests. MDM
20535 Fixed a bug that caused the "Missing Patches for Specified Assets" report to be empty of content. Patch Management
23595 Fixed a bug that generated a log error when a new RDS was installed. RDS
20667 Fixed a bug that prevented a user's company from appearing in SR reports. Reports
17924 Fixed a bug that caused the "Potentially Related Problems" suggestions to take a long time to load. Service Desk
23178 Fixed a bug that prevented admins from accessing the Nagios integration in Asset Management while using SysAid in non-https mode. Third-Party Integration
23696 Fixed a bug that prevented admins from testing the connection in the OneLogin integration screen. Third-Party Integration
Fix Bug Description Module/Tool
22983 Fixed a bug that, under certain circumstances, prevented SysAid from properly displaying the list of statuses to generate an end-user notification. Email Integration
23041 Fixed a bug that generated an error when admins attempted to duplicate reports that were created in the old Reports module. Reports
23049 Fixed a bug that generated an error when admins attempted to duplicate custom reports. Reports
23051 Fixed a bug that sometimes prevented the My Reports screen from displaying certain items in the action menu. Reports
23110 Fixed a bug that prevented admins from searching the CI list by company. CMDB
22821 Fixed a bug that prevented the $LinkToSub notification tag from linking to the relevant action item when the action item was unassigned. Service Desk
22379 Fixed a bug that replaced an underscore in Category Name with a dash when displaying the category name in a report's Advanced filter. Reports
23407 Fixed a bug that positioned the Dashboard's Active Service Records graph in the top-left of its frame, instead of in the center. Dashboard
23420 Fixed a bug that sometimes generated an error when an end user clicked the "Back" button from an action item in the End-User Portal. End-User Portal
23425 Fixed a bug that generated an error when admins undeployed the agent from computers running Windows XP. Agent
23468 Tightened security around the SysAid API. API
Fix Bug Description Module/Tool
22419 Fixed a bug in the agent that prevented admins from monitoring Tomcat version 6 when it was installed on Windows. Agent
22971 Fixed a bug in the agent that sometimes caused the screen to freeze. Agent
22353 Fixed a bug that prevented admins from searching the Asset List by IP addresses in the Network field. Asset Management
22717 Fixed a bug that sometimes caused the "Add to Favorites" label to disappear when an admin clicked the Favorites icon. Favorites
15108 Fixed a bug that disabled an SR's Add a Note button when SysAid was running in Safari. UI
Fix Bug Description Module/Tool
22703 Fixed a bug that allowed archived SRs to be updated via the SysAid REST API. API
16651 Fixed a bug that caused the value displayed for an asset's Storage Capacity field to differ between the Asset list and the Asset form. Asset Management
22277 Fixed a bug that caused the IP Address field for Linux assets to display incorrect values. Asset Management
21743 Fixed a bug that prevented BI Analytics from appearing in the Favorites menu. BI Analytics
22469 Fixed a bug that caused text to appear at the bottom of the Import Categories page that was not relevant to that page. Categories
22619 Fixed a bug that sometimes deselected a category's "Visible for Admin Groups" setting when an admin modified the category from the Category list. Categories
22623 Fixed a bug that allowed admins, who did not belong to the specified groups, to access restricted categories in the SR list's advanced filter. Categories
22461 Fixed a bug that allowed Email Rules to assign SRs to non-enabled admins. Email Integration
22705 Fixed a bug that prevented email rules from locating specific text in an incoming email, when the text was enclosed in quotation marks (") in the email. Email Rules
22747 Fixed a bug that prevented admins from accessing their email rules when their system reached 100 rules. Email Rules
22351 Fixed a bug that prevented the import pages for users and CIs from saving updated column mapping in between manual imports. General
22475 Fixed a bug that prevented admins from sorting SR lists by the Request User or Assigned To fields. Help Desk
21957 Fixed a bug that prevented LDAP admins from logging in to the SysAid iOS app. Mobile App
22743 Fixed a bug that prevented SysAid from creating a log record for activities added to an SR from the SysAid Mobile app. Mobile App
22303 Fixed a bug that prevented the search bar from narrowing the list of available options for certain filters in the Report form. Report
22465 Fixed a bug that allowed admins to enable an admin group for automatic SR dispatch, even when the "Can be Assigned to Service Record" option was disabled. User Management
22507 Fixed a bug that prevented admins from creating groups with a quotation mark (") in the title. User Management
Fix Bug Description Module/Tool
22309 Fixed a bug that sometimes prevented SysAid from displaying the BI Analytics option in the main menu. BI Analytics
15379 Fixed a bug that generated an error log when the word "subject" appeared in an incoming email's subject line. Email Integration
16025 Fixed a bug that prevented admins from creating or updating email rules when an existing rule's name contained a quotation character ("). Email Rule
16118 Fixed a bug that caused dates in an SR's email messages to always appear in American date format even if European date format was selected. Help Desk
16187 Fixed a bug that prevented after-save triggers from running after changes were made to an entity's Show Details window. Customization
16254 Fixed a bug that sometimes caused timestamp fields in an SR to appear in the incorrect time format. Help Desk
16580 Fixed a bug that caused non-enabled admins to appear as available in Routing Rules. Routing Rule
17389 Fixed a bug that sometimes prevented SysAid from implementing the Patch Management policy setting to alert users before automatically rebooting their computers. Patch Management
17954 Fixed a bug that prevented new products from being sorted alphabetically in an asset's Software Products tab when the product name began with a lowercase letter. Asset Management
18928 Fixed a bug that sometimes prevented Favorite links from routing to the defined page. Favorites
19991 Fixed a bug that prevented hyperlinks added to an SR template from appearing in SRs that used that template. Help Desk
20235 Fixed a bug that prevented admins from filtering an SR list by admin group with the Advanced Filter when the group's name ended with a space. User Management
20725 Fixed a bug that caused the Tab title to be shortened to just "SysAid" instead of "SysAid Help Desk Software" when the language was set to Hebrew. Customization
21443 Fixed a bug that prevented admins from publishing SR Reports to PDF when the report was grouped by the Due Date field. Reports
21745 Fixed a bug that prevented admins from running SR reports that were filtered for categories and/or sub categories beginning with the underscore character ( _ ). Reports
22053 Fixed a bug that prevented admins from sending broadcast messages to online users. End-User Portal
22161 Fixed a bug that sometimes caused headings in the Main menu to disappear. User Interface
22285 Fixed a bug that prevented email rules from automatically setting the value for the SR Weight field. Email Rules
22303 Fixed a bug that caused values of certain report filter drop-down lists to be unsorted and prevented the admins from narrowing the list with the Search bar. Reports
22331 Fixed a bug that sometimes prevented admins from saving field mapping specifications in the BI Analytics Settings page. BI Analytics
22347 Fixed a bug that prevented admins from manually assigning a Display Memory value to an asset. Asset Management
22395 Fixed a bug that prevented admin replies to email notifications from being sent to the end user when Email Integration is defined to use the OWA protocol. Email Integration
22449 Fixed a bug that sometimes caused SysAid to log users out without warning. General
22451 Fixed a bug that caused SysAid to apply a routing rule that automatically assigned an SR to a specific admin, even when the admin was not enabled. Help Desk
Fix# Bug Description Module/Tool
22091 Fixed a bug that prevented admins from importing assets from a .csv file if the file contained an invalid entry. Asset Management
22169 Fixed a bug that caused the Activity Log for Windows assets to incorrectly report that the assets' OS was changed. Asset Management
22221 Fixed a bug that displayed incorrect values for the Network Adapter speed in some cases. Asset Management
22259 Fixed a bug that caused the Registry Keys field to display only irrelevant registry keys. Asset Management
22307 Fixed a bug that displayed incorrect values for an asset's Storage Capacity field. Asset Management
22131 Fixed a bug that prevented admins from creating email profiles in email integration when an existing profile contained an apostrophe (') in the profile name. Email Integration
22119 Fixed a bug that prevented email rules from setting the Request User on an SR generated by an incoming email. Email Rules
22229 Fixed a bug that prevented admins from creating a Favorite link with a URL longer than 64 characters. Favorites
17093 Fixed a bug that prevented a message's timestamp from responding to time format changes in the admin's settings. Help Desk
19757 Fixed a bug that generated an error when the SR list was sorted by a column that was subsequently removed from the list. Help Desk
22037 Fixed a bug that displayed the wrong breadcrumbs in the Incident Template form. Help Desk
22177 Fixed a bug that prevented admins from modifying an SR's category after adding content to other tabs in the SR form. Help Desk
22193 Fixed a bug that added extra characters to a message that appears when an admin adds the Closure Information field to an SR form. Help Desk
13835 Fixed a bug that prevented LDAP Integration from populating the Location and Department fields in the User form. LDAP Integration
22147 Fixed a bug that caused the User DN to be displayed, instead of the SysAid username, for users imported from LDAP. LDAP Integration
16349 Fixed a bug that prevented MDM policies from applying to devices whose owners' user names include their domains. MDM
22189 Fixed a bug that caused the display to appear blurry in a remote control session with a high definition Mac computer. Remote Control
19034 Fixed a bug that caused values in the Timezone and Language filters for a User report to be sorted in non-alphabetical order. Reports
20479 Fixed a bug that prevented a report name from appearing in its breadcrumb's hover text when the name contained a quotation character ("). Reports
20989 Fixed a bug that caused the values in an SR report's Sub Type filter to not be sorted alphabetically. Reports
21675 Fixed a bug that prevented admins from running an Asset report that included the Last Boot column. Reports
21919 Fixed a bug that prevented admins from running a report whose Advanced Filter statement consisted of more than 10 items. Reports
21995 Fixed a bug that prevented admins from using the Advanced Filter to filter report results for SRs where the Process Manager field is set to "None". Reports
22115 Tightened security around to access to pages that contained token logins. Security
22085 Fixed a bug that sometimes generated a log error when a Problem form was opened. Service Desk
22113 Fixed a bug that caused an action item approval to be logged as if it was performed by the Assigned To user, even when the action item was approved by someone else via an email sent to the assigned admin group. Service Desk
22227 Fixed a bug that prevented admins, who are limited to company data, from viewing company data in an SR when the admin did not have "Manage End Users and Companies" permission (this also covers Bug #22179). User Management
Fix# Bug Description Module/Tool
21417 Fixed a bug that corrupted Hebrew characters entered in the Agent Settings window. Agent
21947 Fixed a bug that sometimes caused the Mac agent application to appear in the docker's shortcuts under an outdated name. Agent
22099 Fixed a bug that displayed a page for the OAuth access to the API even when OAuth was not enabled. API
18603 Fixed a bug that caused the Asset list to appear blank when faulty queries were entered in the list's static filter. Asset Management
21129 Fixed a bug that caused the Software list to appear empty when an admin ran a search on the list that yielded more than 100 results. Asset Management
21619 Fixed a bug that sometimes generated a log error when an asset first communicated with the SysAid server. Asset Management
21917 Fixed a bug that prevented the server from processing inventory for SNMP devices. Asset Management
21999 Fixed a bug that prevented admins from searching the Asset list by owners' last names. Asset Management
21015 Fixed a bug that prevented admins with permission to access BI Analytics but not SysAid Administrator permission from accessing the BI Analytics menu item. BI Analytics
21781 Fixed a bug that caused BI Analytics to display the content of the wrong field for users' Display Name field. BI Analytics
21551 Fixed a bug that prevented admins from editing events in the SysAid Calendar. Calendar
15849 Fixed a bug that caused the dates in the Chat console to appear in European format even when American format was selected. Chat
21569 Fixed a bug that prevented SysAid from generating an error message when admins attempted to map an asset field to two separate CI fields. This also covers Bug# 21993. CMDB
21645 Fixed a bug that prevented admins from mapping an asset's Purchase Cost field to its corresponding CI. CMDB
21723 Fixed a bug that displayed the a CI's sub type under the CI Type column in the CI list. CMDB
19534 Fixed a bug that prevented admins from filtering the Event Log list by the User ID column. Customize
20651 Fixed a bug that caused certain dashboard charts to generate log errors. Dashboard
21837 Fixed a bug that prevented email rules from setting the sub type for incidents generated from incoming emails. Email Integration
21951 Fixed a bug that, under certain circumstances, prevented the system from automatically notifying end users when an admin replied to a ticket generated by the user's email. Email Integration
16696 Fixed a bug that prevented admins from displaying the company's logo in the End-User Portal. End-User Portal
13431 Fixed a bug that caused all of a list's contents to be exported even if the list had been filtered. General
10605 Fixed a bug that caused the value of a date field to be displayed in American format on printed versions of the SR form, even if the date format was set to European. Help Desk
17081 Fixed a bug that prevented admins from using the Advanced Filter to search for companies in the list of items to link to an SR. Help Desk
20127 Fixed a bug that sometime caused activities to disappear from SRs. Help Desk
21041 Fixed a bug that incorrectly displayed the Total Activities Time column in the SR list as Total Task Time. Help Desk
21589 Fixed a bug that prevented end-users with Supervisor status from viewing values of the Sub Type column in the SR list. Help Desk
21611 Fixed a bug that, under certain conditions, prevented admins from selecting the Select All check box in the SR list. Help Desk
21707 Fixed a bug that caused SR notifications to display due dates as one hour ahead of the SR's actual due date. Help Desk
20801 Fixed a bug that caused the Mobile version of the End-User Portal to display categories that were limited to admins. Mobile App
17389 Fixed a bug that prevented the Patch Management Restart message from appearing on end-users' computers when the "Immediately after deployment" option was selected. Patch Management
20885 Fixed a bug that displayed the incorrect version for the installed RDS in the Windows Services list. RDS
21677 Fixed a bug that prevented Asset reports from running when they included the Purchase Cost field. Report
19056 Fixed a bug that prevented values for the Main CI field from appearing in alphabetical order in a report's filter. Reports
20343 Fixed a bug that prevented reports from running when the report data was filtered by a Float field. Reports
20481 Fixed a bug that prevented a report's preview pane from displaying content when the report results were filtered by the Last Access Time field. Reports
21177 Fixed a bug that caused reports with large data sets to be unavailable for publishing to Excel and only available as a .pdf file in a later download. Reports
21423 Fixed a bug that prevented admins from manually running scheduled reports from the report's preview page on Windows computers. Reports
21713 Fixed a bug that, under certain circumstances, prevented admins from deleting scheduled custom reports. Reports
21715 Fixed a bug that, under certain circumstances, prevented admins from deleting custom reports from the My Reports tab. Reports
21733 Fixed a bug that caused scheduled reports to continue running even after they were deleted. Reports
21871 Fixed a bug that prevented reports from running when the report's name contained a tab and the report included more than 14 columns. Reports
21887 Fixed a bug that prevented admins from running a report that charted a custom float field. Reports
21955 Fixed a that caused certain characters in an SR's Activity field to be displayed improperly in reports. Reports
20503 Fixed a bug that prevented admins from deleting action items from the SR Actions list when an action item's workflow was deleted from a template. Service Desk
21327 Fixed a bug that prevented admins from filtering the SR Actions list by status with the Advanced filter. Service Desk
18156 Fixed a bug that displayed SLA measurements in negative percentages. SLA
21373 Fixed a bug that, under certain conditions, incorrectly displayed the filter condition for an advanced filter query in the SLA Measurements list. SLA
21567 Fixed a bug that sometimes prevented admins from saving schedules in task notifications. Tasks and Projects
18537 Fixed a bug that prevented admins from importing companies that included an apostrophe in their names. User Management
21563 Fixed a bug that prevented users with long user names from logging in. User Management
21709 Fixed a bug that prevented certain characters from appearing in the print output of the User form or list. User Management
Fix# Bug Description Module/Tool
18647 Fixed a bug that prevented the hot key from opening the End-User Portal on devices running the Mac agent. This also covers bug 21737 and 21537. Agent
19400 Fixed a bug that prevented some of the agent's executable files from being properly signed. Agent
21459 Fixed a bug that prevented the hot key from opening the End-User Portal during RCG sessions on devices running the Mac agent. Agent
21635 Fixed a bug that prevented SysAid from displaying the BI Analytics settings for admins with permission to access BI Analytics, but not the Dashboard. BI Analytics
21661 Fixed a bug that caused the "Amount of SRs by Classification" graph in BI Analytics to display currency types instead of classifications. BI Analytics
21893 Fixed a bug that caused SR counters in BI Analytics to display incorrect information. BI Analytics
21907 Fixed a bug that caused the 0-24 Hours measurement in the "Amount of SRs by Age and Priority" chart to appear in the incorrect place on the chart. BI Analytics
21257 Schedules set for importing CIs, assets, users, and companies are now saved on an account level, so all admins can see the updated schedule. Customization
21335 Fixed a bug affecting MDM certificates that prevented the MDM module from properly functioning. MDM
20043 Fixed a bug that caused incorrect operators to appear for the Permission by User Groups filter in User reports. Reports
21055 Fixed a bug that prevented line charts in reports from displaying data when the chart was aggregated by certain fields. Reports
21227 Fixed a bug that generated an error when admins tried to run an Asset report that included the Memory field. Reports
21499 Fixed a bug that caused the Reporting module to incorrectly assign the Running status to custom reports that failed to run. Reports
21637 Fixed a bug that prevented logos from appearing in reports published to .pdf format. Reports
21649 Fixed a bug that prevented admins from saving changes to reports in the All and Scheduled Reports tabs. Reports
18459 Fixed a bug that sometimes prevented fields in an action item from being automatically populated when the action item was automatically completed. Service Desk
21503 Fixed a bug that allowed admins to delete a workflow from a sub-type, even when there were existing SRs using that workflow. Service Desk
21757 Fixed a bug that prevented the Dell Web Services add-on from updating existing Dell assets with the Dell information. Third-Party Integrations
20529 Resolved an issue that prevented admins from viewing assets for users with special characters in their names. User Management
Fix# Bug Description Module/Tool
21449 Fixed a bug that prevented admins from installing the Mac agent. Agent
21325 Fixed a bug that prevented the Supplier list from displaying a supplier whose Supplier Name was "unknown". Asset management
19582 Fixed a bug that caused custom entities to appear in workflow attributes even after the entity was deleted. Customization
21357 Fixed a bug that prevented SysAid from displaying newly created custom columns until the SysAid service was restarted. Customization
21553 Fixed a bug that caused the "Prevent Cross Site Scripting" option to break HTML code in the translation file. Customization
21561 Fixed a bug that caused the Open SR notification to be displayed twice in the Reminder Notifications page. Customization
20013 Fixed a bug that prevented email rules from running when the Text To Search For field contained a backslash (\). Email Integration
21321 Fixed a bug that sometimes prevented replies on archived SRs from generating a new SR. Email Integration
21419 Fixed a bug that sometimes prevented a selection window from opening in the Expression Builder when an admin selected a field's "More" value from its drop-down list. Expression Builder
16664 Fixed a bug that displayed the date in an SR's History tab in US date format even if the default was set to European. Help Desk
20669 Fixed a bug that caused the "Prevent Cross Site Scripting" option to modify the body of a notification for an escalation rule. Help Desk
21431 Fixed a bug that prevented the More value from appearing in an escalation rule's "Set Status To" drop-down list when there were too many statuses to display simultaneously. Help Desk
21411 Fixed a bug that prevented a reminder from alerting admins about an approaching expiration date for a knowledge base article. Knowledge Base
21347 Fixed a bug that caused the "Prevent Cross Site Scripting" option to stop Patch Management policies from working. Patch Management
19540 Fixed a bug that prevented a report's Count values from displaying in published .xls output. Reports
21091 Fixed a bug that published reports to .csv format even when .xls was selected. Reports
21223 Fixed a bug that prevented admins from running old reports from the My Reports tab. Reports
21441 Fixed a bug that caused dates to be displayed in the incorrect format when report results were grouped by a Date field. Reports
Fix# Bug Description Module/Tool
21127 Fixed a bug that prevented reports from displaying SRs that had no value selected in the Company field, when the report data was filtered to exclude SRs assigned to a specific company. Reports
Fix# Bug Description Module/Tool
21079 Fixed a bug that generated an error when an admin clicked Cancel in an SR that was opened from the Admin Portal. Analytics
19526 Fixed a bug that caused the agent to incorrectly label the SBS 2011 operating system as Windows Server 2008 in the asset inventory. Asset Management
20903 Fixed a bug that replaced the icon for Mac OS with the Windows icon in the Asset list. Asset Management
21021 Fixed a bug that prevented Email Integration, under certain conditions, from sending emails to certain accounts. Email Integration
21073 Fixed a bug that prevented admins, under certain circumstances, from accessing a page in their Favorites list. Favorites
19703 Fixed a bug that prevented SysAid, under certain circumstances, from calculating an SR's due date when the SR contained an after-save trigger. Help Desk
20575 Fixed a bug that allowed admins to exit an SR by clicking on its breadcrumbs without prompting them to first save their changes. Help Desk
20891 Fixed a bug that caused emails on archived SRs to be added to the SR instead of opening a new, linked SR. Help Desk
20891 Fixed a bug that changed the status of an archived SR when someone replied to one of the SR's emails. Help Desk
20717 Fixed a bug that caused SysAid to display incorrect versions of the RDS and sometimes caused RDS malfunctions. RDS
19012 Fixed a bug that prevented admins from filtering report data by the User Type field. Reports
19078 Fixed a bug that allowed admins to enter text into the Support Level filter, under User Group reports, even though it's a numeric field. Reports
20569 Fixed a bug that prevented admins from filtering report data by the SR Subtype field. Reports
20863 Fixed a bug that prevented admins from selecting Yes or No values for a report's basic filter. Reports
21009 Fixed a bug that prevented admins, under certain circumstances, from filtering report data by category. Reports
21019 Fixed a bug that prevented admins from filtering report data by second and third-level categories, when they tried to use the Does Not Contain operator. Reports
Fix# Bug Description Module/Tool
20687 Fixed a bug that prevented a Mac agent's custom icon from uploading to target Mac computers. Agent
20695 Fixed a bug that added an unnecessary character to the Remote Control Confirmation message. Agent
20697 Fixed a bug that sometimes prevented SysAid from translating the Remote Control Accept/Deny buttons when the language was set to a non-English language. Agent
17491 Fixed a bug that caused the Animated Summary video to generate an error in the log when played. Animated Summary
13227 Fixed a bug that prevented new services from appearing in the asset inventory. Asset Management
19218 Fixed a bug that prevented SysAid from displaying the value "unknown in supplier's Name field. Asset Management
20701 Fixed a bug that prevented admins from searching a CI list by companies. CMDB
18818 Fixed a bug that caused texts to align to the left when an RTL language was selected. Customization
19867 Fixed a bug that caused email-generated SR descriptions to appear twice in the description field when the description consisted of one or two characters. Email Integration
20709 Fixed a bug that caused incorrect characters to appear in a message informing admins that the email account they want to delete is set as the default account for a company. Email Integration
17487 Fixed a bug that prevented email rules from changing the value of an SRs custom fields. Email Rules
19715 Fixed a bug that prevented email rules from changing the value of an SRs custom column fields. Email Rules
13490 Fixed a bug that prevented SRs from changing to the selected category's default template when the Template field was not visible in the SR form. This fix also covers Bug #13282. Help Desk
16477 Fixed a bug that caused an SR's due date to recalculate when an escalation rule ran on the SR. Help Desk
19703 Fixed a bug that, under certain circumstances, prevented SysAid from calculating an SRs due dates when the SR contained an after-save trigger. Help Desk
19905 Fixed a bug that caused the Source field to display the incorrect value in SRs that were duplicates of email generated SRs. Help Desk
20201 Fixed a bug that prevented SysAid from returning to the Incident form after creating a new linked item. Help Desk
20471 Fixed a bug that prevented the phone call form from loading a template for a predefined set of categories. Help Desk
20229 Fixed a bug that prevented weighted SRs not displayed on the first page of the SR list from floating to top of the list when an LDAP admin was logged in. LDAP Integration
20519 Fixed a bug that generated an error in the SysAid log relating to the Supplier field when the Catalog List page was opened. Logs
16467 Fixed a bug that prevented Ping Monitoring from reaching computers running an OS with a language other than English. Monitoring
20321 Fixed a bug that sometimes caused monitoring for assets with an RDS connection to stop working. Monitoring
20689 Fixed a bug that prevented the agent version from matching the RDS version when both were installed for the same version. RDS
20699 Fixed a bug that sometimes prevented SysAid from correctly translating the Remote Control Confirmation message when the language was set to a non-English language and the Remote Control being performed via the RDS. RDS
19789 Fixed a bug that prevented the condition "Archive equals No" from displaying in a report's Advanced Filter. Reports
19807 Fixed a bug that prevented report titles that exceeded a certain character length from displaying in the report's breadcrumbs. Reports
20001 Fixed a bug that sometimes prevented a report's Advanced Filter drop-down list from opening when its down arrow was clicked. Reports
20195 Fixed a bug that sometimes caused dates in a report's Advanced Filter to display incorrectly when the language was set to Hebrew. Reports
20363 Fixed a bug that allowed admins to duplicate reports without the required permissions. Reports
20365 The report types available for new reports are, once again, listed in alphabetical order. Reports
20367 Fixed a bug that prevented the Done button in a report's Advanced Filter from working when SysAid was running on Internet Explorer. Reports
20369 Fixed a bug that prevented admins from adding new basic filters to a report once Edit mode had already been opened and closed for that report. Reports
20377 Fixed a bug that prevented admins from setting a report's Advanced Filter to locate all entries whose Company field was set to 'is empty' or 'is not empty'. Reports
20385 Fixed a bug that prevented the Advanced FIlter details from appearing on published reports when the language was set to an RTL language. Reports
20389 Fixed a bug that prevented a report's cover page from displaying RTL characters once the content has been saved in the Report form. Reports
20423 Fixed a bug that prevented certain special characters from appearing in a report name. Reports
20451 Fixed a bug that caused reports with Hebrew file names to be renamed with random characters. Reports
20455 Fixed a bug that caused a report's preview to crash when the value for a date field in the report's basic filter was set to Last Week. Reports
20459 Fixed a bug that prevented User reports from displaying content in the Company column. Reports
20463 Fixed a bug that prevented admins from removing an Advanced Filter condition from a report. Reports
20493 Fixed a bug that caused a report to display data for a specific date instead of a date range when the value for a date field in the report's basic filter was set to Last Week or Next Week. Reports
20535 Fixed a bug that caused the Missing Patches for Specified Assets report to run without content. Reports
20539 Fixed a bug that prevented admins from creating an Advanced Filter condition with the Equals operator in a report. Reports
20541 Fixed a bug that prevented a report's basic filter from applying a category filter if the All category had previously been selected. Reports
20543 Fixed a bug that prevented admins from using the Between operator for numeric values in a report's Advanced Filter condition. Reports
20545 Fixed a bug that caused the values of a report's Advanced Filter condition, which used the Between operator, to disappear when another Advanced Filter condition was added. Reports
20663 Fixed a bug that sometimes prevented Custom Date columns from displaying a date in a report. Reports
20665 Fixed a bug that sometimes prevented reports from running when Custom Date columns were included in the report. Reports
20705 Fixed a bug that prevented admins from creating an Advanced Filter condition for the Default Email Account field in a report. Reports
20265 Fixed a bug that sometimes caused the After Hours note to be included in automatic notifications sent during the defined operating hours. Service Desk
19875 Fixed a bug that sometime caused the F11 key to open SysAid with a new user instead of the logged-in user when SysAid was running the ADFS add-on. Third-Party Integration
20151 Fixed a bug that allowed end users and admins to access certain pages without the required permissions. User Management
20693 Fixed a bug that allowed admins who were limited to company data to access assets belonging to other companies. User Management
20703 Fixed a bug that caused incorrect characters to appear in the tooltip for the Default Email Account field in the Company form. User Management
20707 Fixed a bug that prevented a Company list from displaying the Default Email Account column. User Management
Fix# Bug Description Module/Tool
19270 Fixed a bug in the agent that prevented the agent for checking for existing Beta installations when installing a new Beta version Agent
19717 Fixed a bug that caused manually installed Mac agents to lose their connection with the server Agent
19783 Resolved an issue that prevented admins from manually installing the Mac agent Agent
19787 Resolved an issue that prevented admins from manually uninstalling the Mac agent using the Network Discovery page Agent
19801 Fixed an issue that caused the Mac agent to be installed with the incorrect properties Agent
19849 Fixed a bug that caused the incorrect amount of memory to be displayed for assets running the Mac agent Agent
19857 Fixed a bug that displayed emails from left to right, even when the language was set to an RTL language Customization
10195 Fixed a bug that caused requests to be displayed as incidents in charts in the Dashboard Dashboard
19600 Fixed a bug that caused requests to be displayed as incidents in charts in the Dashboard Dashboard
18547 Fixed a bug that prevented SysAid from adding a space between sections when an SR form was exported to PDF Help Desk
17183 Fixed a bug that caused the system to open the wrong Knowledge Base article, when selected from the Knowledge Base suggestions in the SR form Knowledge Base
19719 Resolved an issue that prevented LDAP admins from appearing in the Select User window when adding users to a group LDAP Integration
16163 Resolved an issue that prevented RTL support from working on the main Reports page Reports
19258 Fixed a bug that caused the Report's Date column to be sorted alphabetically instead of chronologically Reports
19284 Fixed a bug that prevented admins from filtering an asset report by the Main Asset field Reports
19320 Resolved an issue that prevented reports from including the report details, even when the Include Details box was checked Reports
19324 Resolved an issue that caused the incorrect time to appear on a report's cover page Reports
19354 Fixed a bug in Reports that stopped the advanced filter from working when an admin selected the Between operator and then edited only one of the values Reports
19362 Fixed a bug that sometimes prevented reports from running in IE11 Reports
19364 Resolved an issue that prevented custom reports from running after admins upgraded to a version that included the new Reports module Reports
19466 Fixed a bug that sometimes caused the report preview from displaying data when an incorrect syntax was used in the advanced filter Reports
19566 Fixed a bug that prevented admins from downloading the .jrxml file from custom reports Reports
19693 Resolved an issue that prevented admins from filtering report results by the Asset Name field Reports
19697 Fixed a bug that allowed admins without the Report Manager permission to edit a report's locked advanced filter's formula Reports
19699 Resolved an issue that prevented certain sub-fields from being displayed as available report fields in a report's Data tab Reports
19763 Fixed an issue that sometimes caused reports to incorrectly display dates when the European date format was set for that account Reports
19809 Fixed a bug that caused data to be displayed incorrectly in line chart reports Reports
19819 Fixed a bug that prevented admins from grouping a report by a specific column Reports
19823 Resolved an issue that prevented admins from running reports whose names included an apostrophe Reports
19825 Resolved an issue that generated an error in Chrome when an admin created a new report whose name included a comma Reports
19843 Fixed a bug that sometimes prevented admins from running Task reports Reports
19865 Fixed a bug that sometimes prevented admins from adding schedules to reports Reports
19879 Fixed a bug that sometimes prevented admins from adding schedules to reports Reports
19891 Resolved an issue that caused a report's header to appear repeatedly when the report was published in Excel Reports
19907 Fixed a bug that prevented a report's advanced filter from displaying which category the report data is filtered by Reports
19929 Resolved an issue that caused a report's header to appear repeatedly when the report was published in Excel Reports
19975 Fixed a bug that generated an error when a Date field was added to a report's advanced filter Reports
20035 Fixed a bug that prevented admins from selecting any operator other than the Between operator for a date field, in a report's advanced filter Reports
18287 Resolved an issue that sometimes caused the incorrect title to be displayed for an action item in the End-User Portal Service Desk
18681 Fixed a bug that caused extra information to be displayed when an admin's user form was printed Service Desk
19701 Resolved an issue that prevented end users from entering data in an action item's custom field Service Desk
19963 Fixed a bug that prevented the system from displaying SR history for users with certain characters in thier names Service Desk
18545 Fixed a bug that prevented admins from using the credentials of deleted users to log in to the Bomgar and LogMeIn add-ons Third-Party Integrations
18725 Fixed a bug that prevented admins from using the credentials of deleted users to log in to the Bomgar and LogMeIn add-ons Third-Party Integrations
19875 Resolved an issue that caused SRs to be submitted under the wrong user name when a user running the ADFS add-on pressed the F11 hotkey Third-Party Integrations
19737 Resolved an issue that sometimes prevented admins from adding users to groups from the User list User Management
19761 Fixed a bug that prevented admins from creating a group that contained the "<" character in its name User Management
19925 Resolved an issue that caused group members to appear in a group's Select User window when the group's name contained the "/" character User Management
Fix# Bug Description Module/Tool
19562 Enhanced security in the system to prevent cross-site scripting. Security
17898 Fixed a bug that prevented agent deployment via MSI on 32-bit systems. Agent
17866 Resolved an issue that sometimes prevented the Patch Management page from opening. Patch Management
17852 Fixed a bug in Linux installations that prevented the hyperlinks in the Knowledge Base tree from redirecting to the relevant Knowledge Base articles. Knowledge Base
17437 Fixed a bug that reset a group's permissions when an admin is added to the group. User Management
18341 Resolved an issue for installations using Oracle DB that prevented searching for CIs by name. CMDB
17906 Fixed a bug that prevented the Create User button from appearing in SRs generated by email addresses that do not belong to registered users, when the admin accessing the SR does not have the SysAid Administrator permission. Help Desk
18491 Resolved an issue that prevented content added to the Solution tab from being recorded in the History tab. Help Desk
15063 Resolved an issue for installations using Oracle DB that caused searches within lists to be case-sensitive. Help Desk
19737 Fixed a bug that prevented admins from adding users to groups from the User list. User Management
19719 Resolved an issue that prevented LDAP admins from appearing in the Select User window when adding users to a group. User Management
18918 Fixed a bug that prevented email rules from parsing for certain terms when they were entered in uppercase letters in the rule's filter. Email Rules
19282 Resolved an issue that prevented operating hours, for certain locations, from reflecting Daylight Saving Time changes. Operating Hours
16121 Fixed an issue that prevented admins from limiting Main menu items to groups whose names were in non-English languages. Customizations
19036 Fixed an issue that generated a log error when admins navigate to the Groups page. Admin Groups
18309 Resolved an issue that sometimes caused network overloads and Patch Management malfunctions on Agent upgrades. Agent
18663 Fixed a bug that prevented data from populating to the RDS field for Mac agents. Agent
18739 Fixed a bug in the Mac agent that generated an error when admins did not include a port number in the Proxy Port field. Agent
16169 Fixed an issue that caused spaces to be removed from messages broadcasted to online users. Asset Management
16963 Resolved a bug that sometimes caused Inventory requests to overload the server. Asset Management
18792 Fixed a bug that prevented the Customize List page from loading. Customize
18369 Resolve a bug that prevented the Dashboard from displaying the correct list when filtered by Sub-type. Dashboard
19600 Fixed a bug in the dashboard that sometimes displayed requests as incidents. Dashboard
17908 Fixed a bug that sent emails to admins' LDAP domain names when the admins were members of groups included in the email. Email Integration
18918 Resolved an issue that sometimes prevented email rules from parsing text beginning with an uppercase letter. Email Rules
17848 Fixed a bug that caused first level categories to reappear in the second level category drop-down when an end user logged in to the End-User Portal as a supervisor. End-User Portal
18084 Resolved an issue that allowed end users to complete an SR form without filling in the Follow up User field, even when the field was marked a required. End-User Portal
19410 Fixed an issue that prevented end users from accessing the supervisor incident list in the End-User Portal. End-User Portal
17846 Resolved an issue that sometimes prevented the system from loading the Homepage when admins clicked on the logo. General
18679 Resolved a bug that generated an error when an admin tried printing a list or form containing a large amount of fields. General
18361 & 18729 Resolved issues to enhance UI performance. General
17146 Resolved a bug that prevented the OK button from activating when admins modified an incident while running SysAid in IE11. Help Desk
17176 Resolved an issue that sometimes prevented the system from deescalating an SR after it was modified. Help Desk
17381 Fixed a bug that prevented admins from reopening SRs that have been escalated. Help Desk
18697 Fixed a bug that caused the due date to be calculated incorrectly when admins accounts were set for certain time zones. Help Desk
16581 Fixed a bug that caused SRs closed from the Mobile App to be reassigned to the wrong user. Mobile
16629 Fixed a bug that prevents admins from accessing the iPad App when SSO is enabled in their environment. Mobile
16650 Resolved an issue in the mobile app that prevented admins from disabling an advanced filter that filtered tickets by the Request User. Mobile
18733 Resolved an issue that prevented admins from closing tickets with the iPad app. Mobile
18218 Fixed a bug in the Monitoring module that sometimes caused servers to get stuck or crash. Monitoring
18627 Fixed a bug that prevented remote control from initializing a session on a cloud account. Remote Control
18553 Fixed an issue that sometimes caused irrelevant strings to appear in reports. Reports
18673 Resolved an issue that prevented the Track SR Field Changes report from running. Reports
18976 As part of the new Reports module, we fixed a bug that sometimes caused the incorrect date format to be displayed in the Activities by Administrator Report. Reports
19104 & 19106 Fixed a bug that sometimes prevented values from being displayed in the Open/Closed Reports per Administrator report. Reports
19102 Resolved a bug that prevented the Opened/Closed Records report from displaying the number of SRs per administrator. Reports
18972 Resolved an issue that, under certain conditions, granted regular users access to SRs only available to supervisors. Security
19562 Enhanced security in the system to prevent cross-site scripting. Security
17746 Resolved an issue that allowed admins to select a request user for an SR from any company even when a specific company was selected for the SR. Service Desk
18152 Fixed an issue that prevented SysAid admins from accessing certain templates. Service Desk
18172 Fixed an issue that allows end users to complete an action item without filling in fields marked as required and prevents admins from reopening the action items. Service Desk
18345 Resolved a bug that sometimes caused Notes that an admin added to an SR to be disappear when an end user was working on the SR at the same time. Service Desk
19262 Resolved an issue with duplicating SRs with workflows that caused the new duplicate SR to inherit the statuses and approvals of the original instead of the default statuses. Service Desk
15146 Fixed a bug that sometimes caused the page to timeout when creating a new user group if there were many users in the system. User Management
18244 Fixed a bug that, under certain conditions, prevented admins from deleting specific user groups. User Management
Fix# Bug Description Module/Tool
18503 Resolved an issue that prevented agents from installing the Mac agent through remote discovery. Agent
18647 Fixed a bug that prevented the F11 Hotkey feature from working on a Mac agent. Agent
18655 Fixed a bug that caused a typo in the StopAgent.sh file. Agent
14872 Fixed a bug that prevented email rules from running when email is forwarded to SysAid. Email Rules
16692 Fixed a bug that prevented email rules from running when the admin's language is set to German. Email Rules
17025 Fixed a bug that prevented email rules from running when the body of the email is very long. Email Rules
17722 Resolved an issue that prevented the "Does not contain" and "contains" operators from filtering emails in email rules. Email Rules
17952 Fixed a bug that generated an error when attempting to edit an item in Favorites. Favorites
16758 Resolved an issue that prevented email broadcasts from being sent to a group that contains one or more disabled users. Groups
16638 Fixed a bug that prevented user lists from updating when a new company or department was created via LDAP Integration. LDAP Integration
16638 Fixed a bug that sometimes prevented the system from displaying new field values, for example a new company, created from an LDAP import. LDAP Integration
18621 Resolved an issue that caused Remote Discovery Services migrated from a Windows machine to the cloud to still appear in Network Discovery lists that were no longer relevant to it. Network Discovery
18387 Resolved an issue that sometimes prevented SR fields from automatically populating when the SRs template is changed. Service Desk
18477 Resolved a bug that generated an error in the log when an LDAP user was set as an SR's Request User or Assigned To user for installations running MySQL. Service Desk
18555 Fixed a bug that prevented admins from changing the value of the Additional user field in Request templates. Service Desk
17856 Fixed a bug that sometimes prevented the system from displaying new field values, for example a new company, created from a csv import. User Management
Fix# Bug Description Module/Tool
18285 Resolved an issue that prevented the agent from displaying the OS version when it is installed on a machine running WIndows 10. Agent
14878 Fixed a bug that sometimes caused performance issues and possibly a server down, when CIs were imported from a .csv file. CMDB
18353 Fixed a bug that prevented the Main CI selection window from displaying any CI options. CMDB
14661 Resolved an issue that prevented modifications made to the translation file from impacting the relevant text in surveys and scheduled reports. Customization
18265 Fixed a bug that generated an error when admins entered their login credentials in the My Community Settings section of "My Settings". General
18357 Fixed a bug that generated an error when the "Cross-Site Scripting prevention" option is selected and certain conditions are set in the Advanced filter or the escalation rules. General
14340 Fixed a bug that sometimes caused images added to a Knowledge Base article to appear multiple times. Knowledge Base
16237 Resolved an issue that prevented end-users from approving an action item when the action item is assigned to a group that contains both admins and end users. Service Desk
17150 Fixed a bug in Escalation Rules that sometimes generated an error when the Process Manager was set to "None". Service Desk
16971 Fixed a bug that sometimes caused end users to receive notifications meant for admins. User Management
18349 Fixed a bug that sometimes caused performance issues and possibly a server down, when user history was updated. User Management
Fix# Bug Description Module/Tool
18106 Fixed a bug that sometimes prevented SysAid from creating SRs for emails generated by automated systems. Email Integration
16184 Fixed a bug that allowed end users to reopen tickets without submitting a note. End-User Portal
18124 Fixed a bug that prevented end users from reopening an SR more than once. End-User Portal
17415 Fixed a bug that sometimes caused searches in the Knowledge Base to yield results that did not match the search criteria. Knowledge Base
16669 Resolved an issue that prevented users from enrolling an iOS device more than once to MDM. MDM
17774 Resolved an issue that prevented SRs linked to a change, from changing status to reflect the updated status of the change. Service Desk
18096 Fixed a bug that sometimes prevented the Quick Search field from working. Service Desk
Fix# Bug Description Module/Tool
18056 Resolved an issue that sometimes prevented agent upgrades due to a 30 second timeout for downloading the new agent. Agent
16184 Fixed a bug that allowed end users to reopen a ticket without leaving a note explaining why the ticket was reopened. End-User Portal
16855 Fixed a bug that prevented the Action Builder from updating fields when the default language was not set to English. General
18010 Tightened security around end user's access to tickets submitted by other users and administrators. Security
Fix# Bug Description Module/Tool
17816 Fixed a bug that caused the Display Calendor For drop-down to display administrator names multiple times when the "View calendars of other admins who member in the same groups" permission is checked. Calendar
17822 Resolved an issue that genreated an error when an admin limited to company data accessed the calendar. Calendar
16969 Resolved an issue that caused the Settings cogwheel to be displayed with a frame around it when SysAid runs on Internet Explorer 11. General
17850 Fixed a bug that prevented admins from editing the schedules throughout SysAid. LDAP Integration
11957 Resolved an issue that prevented remote control sessions from running on Windows Server 2012 Standard 64. RC
16967 Resolved an issue that, under certain conditions, prevented end users from accessing action items that their group was assigned to. Service Desk
17704 Resolved an issue in Workflow tabs that caused the Last Modified Time to change when the SR was closed and reopened. Service Desk
17706 Fixed a bug that prevented admins from saving values to custom columns they added to an SR template. Service Desk
17908 Fixed a bug that sometimes caused automatic notifications to be sent to fictional emails. Service Desk
17924 Fixed a bug in the incident form that sometimes caused the Potential Related Problems suggestions to take a long time to load. Service Desk
Fix# Bug Description Module/Tool
17041 Fixed a bug that generated a timeout error when a broadcast was sent to a large group of users. Groups
17740 Fixed a bug that caused the Knowledge Base's Save button to disappear in Full Screen view. Knowledge Base
16842 Resolved an issue that prevented admins from mapping LDAP attributes to custom fields in SysAid. LDAP Integration
15206 Resolved an issue that prevented attachments from being attached to tickets when in Guest mode. Service Desk
17014 Fixed a bug that created extra white space in the Related items table. Service Desk
17694 Resolved an issue that prevented admins from changing a Request's template in the Request form. Service Desk
16709 Fixed a bug that sometimes caused the main menu to disappear when admins clicked the Settings cogwheel. UI
Fix# Bug Description Module/Tool
17425 Resolved an issue in the End-User Portal that caused notes containing quotes to be partially deleted when another note was added. End-User Portal
17457 Fixed a bug in the End-User Portal that prevents users from adding a note when reopening an SR. End-User Portal
17469 Fixed a bug in the End-User Portal that disabled the Apply button when users attempted to close a service record. End-User Portal
17529 Resolved an issue in the End-User Portal, that, under certain circumstances, showed users other SRs in the system End-User Portal
14523 Resolved an issue that prevented users from logining in because the Velocity.log file consumed too much space on the C drive. Login
17379 Resolved an issue for cloud accounts that caused the Network Discovery logs to be blank. Logs
17363 Fixed a bug that caused an installation of the 15.2.01 version of the RDS to result in the installation of a different RDS version. RDS
14830 Fixed a bug that prevented the Auto Complete option from working on the first action item of an SR's first workflow tab. Service Desk
15562 Fixed an issue that prevented non logged in users from accessing the action item from an automatic email notification Service Desk
15747 Fixed a bug that prevented the Weighted SR feature from properly working for admins imported from LDAP. Service Desk
16253 Fixed a bug that generated an error when admins filtered the Service Desk Actions List by the Assigned to field. Service Desk
17027 Fixed a bug that, under ceratin circumstances, prevented the incident list from being filtered by the Assign To field. Service Desk
17047 Fixed a bug that sometimes generated an error when admins attempt to access SRs immediately after creating a custom field for the SR. Service Desk
17419 Fixed a bug that caused tasks to appear repeatedly in the list of tasks to be selected for an SRs related items. Service Desk
17431 Resolved an issue that prevented certain time-based fields from being updated according to SLA Agreements. SLA
17339 Fixed a bug that caused an error when an admin opened an acitivity in a task that was accessed from its project. Tasks and Projects
17409 Resolved an issue that prevented images from being displayed on the Third-Party Integration page. Third-Party Integration
17417 Fixed a bug that sometimes caused a blank page to load when the F5 was pressed and SysAid is running in Internet Explorer 10. User iInterface
16503 Fixed a bug that sometimes caused SysAid's main menu to disappear when a link is opened in a new tab. User Interface
17146 Fixed a bug that disabled the OK button in the Incident form when SysAid is running in Internet Explorer 11. User Interface
17521 Fixed a bug that caused the default text in the Quick Search bar to appear in English when Hebrew was set as the default language. User Interface
14740 Resolved an issue that caused email notifications to be sent to disabled admins who belonged to a group assigned to an SR. User Management
17435 Fixed a bug that causes a message for admins creating a username that already exists to be displayed in a separate window instead of a pop-up message. User Management
Fix# Bug Description Module/Tool
15973 Admins can now consistently add Related Items to a CI. CMDB
15818 Fixed a bug that prevented admins from receiving end user replies on SRs when incoming email integration is configured with MAPI. Email Integration
16018 Fixed an issue that, under certain circumstances, caused SysAid to repeatedly send the same email. Email Integration
16037 Resolved a bug that sometimes prevented users in an SR's CC field from receiving email notifications when the variable ${OperatingTimesTable} " is included in the body of the notifications. Email Integration
15324 Fixed an issue that caused the username and password of certain iOS devices to be recorded in the sysaid log upon enrollment ot MDM. MDM
16010 Fixed a bug that prevented SysAid from sending emailed for MDM enrollment requests. MDM
15918 Resolved an issue that sometimes prevented port monitoring from restarting after the SysAid service was restarted. Monitoring
16054 Resolved an issue that prevented certain changes in an Asset's Monitoring settings from being communicated to the Asset's RDS. Monitoring
15449 Fixed a bug that prevented the $AdminGroup tag from working in Workflow Notifications unless the "Notify the Admin group assigned to the Service Record" setting was enabled. Notifications
12460 Fixed a bug that prevented admins from deleting sub type tabs. Service Desk
15368 Resolved an issue that, under certain conditions, caused users to receive duplicate emails upon completing an action item. Service Desk
16020 Fixed a bug that only allowed admins to add one item at a time to the Related Items table. Service Desk
Fix# Bug Description Module/Tool
14644 Fixed a bug that prevented agents from making initial contact with the server. Agent
13831 Resolved an issue that under certain conditions, caused some assets to generate an error page when admins tried to open them. Asset Management
12913 Fixed an issue that sometimes yielded an error when admins tried to perform a Calendar Sync. Calendar
13502 Fixed a bug that sometimes prevented the Calendar from displaying the option to show the canlendar for more admins. Calendar
14659 Resolved an issue that under certain conditions, causes the incident submission form to prompt users to select sub categories when none exist for the selected category. Categories
13459 Resolved a bug that sometimes prevented admins from adding new Queue Automatic texts to Chat Queues. Chat
14484 Now, when importing an asset to a CI, you can import the values of the Asset Model field to the CI. CMDB
15192 Fixed a bug that occasionally prevented the correct email addresses from being included in the CC field of an SR generated by an incoming email. Email Integration
9292 Fixed a bug that sometimes caused users to be directed to the incorrect page, when exiting a request in the End-User Portal End-User Portal
15053 Now, the Schedule; Start time check box in the LDAP Integration page remains checked after the page is saved. LDAP integration
10770 Now admins setting the minimum password length for an MDM policy can only select a length that is compatible with supported operating systems MDM
11126 Resolved an issue that sometimes caused the wrong message to be sent when and admin locked a mobile Device MDM
14663 Resolved a bug that sometimes prevented Patch Management actions from running on offline machines, when they came back online. Patch Management
14703 Fixed a bug that sometimes caused patch installation failures when an agent was installed between a patch scan and patch deployment. Patch Management
15048 Resolved an issue that, under certain conditions, prevented SysAid from rescanning an asset after a failed scan until the next scheduled scan. Patch Management
15167 Fixed a bug that caused extra content to be added to the drop-down where admins select how much time after a patch deploytment to be reminded to reboot their computers. Patch Management
12517 Resolved an issue that prevented SysAid from displaying Remote Control related text that was entered in the translation file. Remote Control
9018 Resolved an issue that sometimes caused SysAid to ignore certain filters when exporting an SR list to a .csv file. Service Desk
9339 Fixed an issue that sometimes caused the incorrect message to appear after creating a new user. Service Desk
10578 Fixed a bug that, under certain conditions, prevented supervisors from being able to search for SRs created by users they were supervising. Service Desk
11781 Fixed a bug that mistakenly caused a Send Messages button to appear under the User field of an SRs activities tab. Service Desk
12565 Fixed a bug that sometimes caused a Customize View button to be displayed in a request user's Details page. Service Desk
13291 The $RequestUser variable now consistently works in Workflow notifications. Service Desk
13439 Fixed a bug that sometimes caused all SRs in SysAid to be exported, when admins attempted to export SRs from a request users Details page. Service Desk
15041 Fixed a bug that caused incorrect content to be displayed in the title header for pop-up messages related to Remote Control, Chat, and Messages. Service Desk
15070 Resolved an issue that sometimes caused the SR list to be sorted incorrectly, when the admin sorted by Category or Sub category. Service Desk
15397 Now, the Company field can be automatically populated in SR Action Items. Service Desk
14924 and 14767 Resolved an issue that caused all SRs, including requests, of a supervised user to appear as Incidents when the supervisor viewed them in the End-User Portal. Service Desk
Fix# Bug Description Module/Tool
13703 Now the Credentials provider consistently displays after the Agent service is stopped and restarted. Agent
14566 Resolved an issue that caused agent deployment via the Network Discovery mechanism to deploy on assets that did not meet the minimum agent requirements. Agent
15073 Resoved an issue that caused the SysAid agent to sometimes interfere with GFI products in situations where there was no active Patch Management license Agent
15163 Fixed a bug that created an entry in the log file indicating that the agent does not recognize an internal command even though it's functionality was uneffected. Agent
15173 Resolved an issue that was causing the un-installation process of version upgrades to sometimes take a long time when the agent was running Patch Management Agent
15178 Resolved an issue that prevented the HotKey, Remote control, Chat, and broadcast features from properly functioning. Agent
14476 Fixed a bug that sometimes prevented the SysAid internal user folder from being deleted during an upgrade or un-installation. General
14293 Now when the Patch Management reboot warning option is selected, the warning is consistently displayed to admins before shutting down the machine after a Patch Deployment. Patch Management
14617 Now, the GFI agent is always uninstalled on a computer that becomes disabled for Patch Management Patch Management
14784 Fixed a bug that, in rare cases, caused scheduled Patch Management operations to skip a few days when set on a day of the week that was after the first scheduled day for the operation. Patch Management
Fix# Bug Description Module/Tool
14236 When an agent is set to work with RDS Nodes, it is now always possible to revert it to work directly with the SysAid server. Agent
14448 Now the SysAid API always works for LDAP users. API
5413 Fixed a bug that sometimes caused assets from another LAN to receive different IP numbers. Asset Management
11912 Fixed a bug that caused Asset lists exported to .csv files to be missing content in the Last Boot column. Asset Management
14254 Admins can now access an Asset's History entry without encountering internal errors. Asset Management
14127 Windows 8.1 now appears correctly on the Assets Information Page instead of displaying as "Win 8". Asset Management.
14312 Fixed a bug that did not offer the option to mark the default template as blank for new templates. Categories
14397 Resolved a bug that caused new Categories with certain special characters in their name to display the name incorrectly. Categories
14360 Fixed an issue that sometimes caused certain UI elements to disappear when the Destination CI link was clicked. CMDB
14069 Resolved an issue that caused the SR History tab to display default values as changes for SRs submitted via email. Email Integration
14185 Resolved an issue that caused SR's assigned to Admins with invalid email addresses to create an endless loop of Delivery Status Notifications. Email Integration
14277 Recently improved email integration mechanisms now apply to MAPI and OWA configurations, in addition to POP3 and IMAP. Email Integration
14036 Fixed a bug that caused tool tips in the End-User Portal to sometimes appear in red and black. End-User Portal
12063 Custom logos can now be uploaded in the On Demand environment. General
13960 Fixed a bug that rendered certain UI functionalities incompatible with Internet Explorer 11. General
13962 Fixed a bug that did not allow admins to edit triggers even when Edit mode was activated. General
14209 Fixed a bug that prevented admins from including attachments in messages when SysAid is set to certain default languages. General
14212 Custom icons are now preserved during all version upgrades. General
14215 Solved an issue that caused admins trying to change the company logo in SysAid to receive a security error. General
14495 Fixed a bug that sometimes prevented forms from being customized. General
13914 and 13585 Fixed a bug that prevented certain UI features from functioning properly in IE11. General
12165 Resolved an issue where operation times were being displayed incorrectly. Help Desk
14216 Fixed an issue that caused the system to treat some SRs opened during working hours as if they were opened during non-working hours. Help Desk
14272 Now, any admin with the necessary permissions can create a new user from New Incident > Request User > Advanced Search. Help Desk
14443 Resolved a bug that caused admin groups with certain special characters in their title to display the title incorrectly. Help Desk
14451 Resolved a bug that caused corrupted characters under certain conditions when the default language is set to French. Help Desk
14454 Converting an incident to a request no longer changes the status of the SR. Help Desk
14385 Fixed a bug that caused some Knowledge Base text to display on separate lines in Google Chrome Knowledge Base
12141 Disabled LDAP users now receive the correct error message when they attempt to log in to SysAid. LDAP Integration
12883 Corrected an issue that sometimes prevented certain LDAP Integration users, particularly those with multiple LDAP integrations, from opening the Reset Password/Unlock Account link in Password Self Service. LDAP Integration
13497 Resolved an issue that prevented LDAP user from printing SRs they had permission to access. LDAP Integration
14339 Fixed a bug that added a new LDAP user when an admin edits a user's login name in LDAP. LDAP Integration
14426 Requests accessed from the Manager Dashboard can now be correctly converted to incidents. Manager Dashboard
11827 and 11828 Fixed issues that occurred in the mobile app when the default language was set to Hebrew. Mobile App
14239, 14240, 14241, and 14242 Solved a bug that caused UI issues in the mobile app when the default language was set to Hebrew. Mobile App
14118 Fixed a bug that prevented some notifications that include a comma in the title from being deleted. Notifications
14255 Resolved an issue that prevented SysAid from sending SMS notifications to LDAP users. Notifications
14329 Fixed an issue that prevented admins from setting a Receive Automatic Notification filter from the My Settings page in certain browsers. Notifications
13898 Now the Reboot Options dialog closes automatically when a scheduled Patch job begins to run. Patch Management
13952 Resolved an issue that caused Patch Management Policies to generate Change SRs before running a Patch job. Patch Management
13976 Patch tasks now run on machines when they comes online if the option is selected for the machines. Patch Management
14258 Fixed a bug that prevented SysAid from removing GFI files and processes when Patch Management is disabled. Patch Management
14288 Resolved an issue that caused Patch Management records to display an assets serial number instead of its asset name. Patch Management
14302 Now, when an admin attempts to perform a Patch Management operation on disabled assets, the correct error message appears. Patch Management
14304 Policy settings for patches that include a "+" sign in their names can now be saved. Patch Management
14366 Resolved a bug that, under certain conditions, prevented the Reboot notification from appearing after a Patch Management job was run on the computer. Patch Management
14669 Fixed a bug that sometimes caused server errors during the creation of a Patch Management policy. Patch Management
14676 Scheduled Patch Management operations now have a Frequency limit of once every 60 months (5 years), instead of an unlimited frequency. Patch Management
13823 and 14168 Resolved an issue that caused certain Patch Management actions to be applied to some assets on which Patch Management was not enabled. Patch Management
14292 and 14250 Fixed a bug that caused the reboot option dialog box to sometimes open twice after a patch job. Patch Management
14144 Resolved a bug that caused some editions to hide the Upgrade RDS Automatically check box. RDS
14246 Fixed an issue that prevented the RDS from deploying the agent in certain conditions. RDS
14311 The RDS version in Services.msc now matches the actual version of SysAid that you are running. RDS
14556 Resolved an issue that caused the RDS node to stop communicating with the server after a few days. RDS
14105 Remote Control functionality now works consistently on Virtual Machines. Remote Control
10207 In SR's from phone calls, the Source field now displays "Administrator Portal - Phone Call" instead of just "Administrative Portal". Service Desk
12002 The Character limit for Category names is now 64 characters, not 32. Service Desk
12601 Fixed a bug that prevented admins from saving Action Builder rules in Escalation Rules. Service Desk
14131 Now, clicking on "Advanced Search" in a drop down menu always opens a separate window displaying a list of options. Service Desk
14202 Fixed a bug that would, under certain conditions, not run a routing rule that changed an SRs category. Service Desk
14287 The Add New Company button, in the Advanced Company search, is now always visible. Service Desk
14332 Fixed a bug that created an error, under certain conditions, when an admin clicked Cancel in a new SR. Service Desk
14362 Now, the Main Asset field is available as a criteria in the Email Rules Query Builder. Service Desk
14662 Now, admins can edit the contents of the Phone Number field in an SR. Service Desk
13573 and 13608 Resolved a bug in some of the Query Builders that caused certain field's drop-down lists to display no content. Service Desk
11826 Fixed a bug in the User List that made it difficult to scroll and to select users from the list. UI
13911 Fixed a bug that caused the breadcrumb arrows (>) to be displayed in the wrong direction for some Right-to-Left languages. UI
13927 Fixed a bug that sometimes caused pages to display without frames. UI
14176 Fixed a bug that would sometimes prevent admins from minimizing the custom panel above the main menu. UI
14178 Now, when the window is too small for the Main Menu icon text, tool tips are displayed for those icons. UI
14179 Fixed a bug that caused certain icons to display incorrectly in Internet Explorer, when the language was set to Hebrew. UI
14243 UI objects in the End-User Portal and the LDAP Integration page now display correctly in Firefox and Chrome. UI
13224 Fixed a bug that sometimes caused the Asset column to disappear from the Users list. User Management
13542 Fixed an error that sometimes caused certain User Groups to be hidden. User Management
13908 The "Asset" field is now available to be added to the User form. User Management
14594 Fixed a bug that allowed admins to edit details of other admins even if they only had Manage End User and Companies permissions. User Management
Fix# Bug Description Module/Tool
11731 Fixed an issue where emails sent using the send message button in activities field in a service record are not shown in messages. Help Desk
12098 Fixed an issue where changing template of a request also changes the categories in a case where the categories were already set manually. Help Desk
Fix# Bug Description Module/Tool
12078 Additional database security enhancements General
Fix# Bug Description Module/Tool
11762 Database Security enhancements General
12032 For trial accounts in Cloud - "Click to Order" is shown for admins only. General
Fix# Bug Description Module/Tool
11580 Fixed an issue that could prevent scheduled upgrades of the SysAid Agent and scheduled asset data updates from running. Asset Management
11944 Fixed an issue in SysAid Cloud Edition where certain non-English characters might not be displayed correctly in emails sent from SysAid. Cloud
11441 Fixed an issue in Chrome where the CI Relations "Select a Relation Type" dropdown list might not be active. CMDB
11671 Activities are now displayed correctly in archived SRs. Help Desk
11802 When clicking Advanced Search in the Assigned To list on the SR form, the popup list now displays correctly when SysAid is integrated with MSSQL. Help Desk
11938 When saving a new sub type or template in SysAid Cloud Edition, it's now created only once. ITIL
11594 When viewing monitoring rules for a particular asset from the Monitoring tab on the Asset form, you can now properly add and delete tabs. Monitoring
11762 (Cloud Edition) Fixed an issue where groups might appear under user management that should not appear there. User management
11942 Fixed an issue that could occur on User Manager-->User Edit-->Helpdesk (tab) when switching pages in the list if the selected user had \r in the username. User management
Fix# Bug Description Module/Tool
11943 Fixed major display issues when accessing SysAid from Chrome that where caused by Chrome updates General
Fix# Bug Description Module/Tool
11580 Fixed an issue that could prevent scheduled upgrades of the SysAid Agent and scheduled asset data updates from running. Asset Management
11928 Incidents submitted from the end user portal are no longer assigned to the end users who submitted them. End User Portal
11913 When saving a new sub type, it's now created only once. ITIL
11935 Fixed an issue that could cause the browser window to freeze when typing in the Description field in changes, problems, and requests. ITIL
Fix# Bug Description Module/Tool
11562 Fixed an issue that could prevent upgrading the SysAid Agent when using SysAid Cloud Edition. Agent
11614 Fixed an issue where inventory data might not be properly sent from the Agent from a Windows Server 2008 R2 machine. Agent
11615 Fixed an issue where the SysAid Agent might not be properly upgraded when running the upgrade Agents command. Agent
11652 Fixed an issue that could prevent the Agent from properly upgrading itself when the SysAid Server left a message for the Agent to upgrade. Agent
11818 Fixed an issue where the Agent log files could be overwritten. Agent
11512 The Online Users history table is now working again. Asset Management
11641 Fixed an issue where a logo file uploaded to SysAid might not appear properly in all cases. Cloud
11441 Fixed an issue in Chrome where the CI Relations "Select a Relation Type" dropdown list might not be active. CMDB
11087 Fixed an issue that could prevent logging in to the SysAid Server if a secondary license key was added and then that key expired. General
11568 When changing a field that reloads the page, the SysAid spinning logo is now centered on the screen. General
11637 Fixed two dropdown list sorting issues that could occur for users of an Oracle database. General
4637 The activities field has been added to the default form for customized printouts. Help Desk
11525 (Cloud Edition only) The customized SR printout now correctly displays the SR activities. Help Desk
11573 Fixed an issue that could prevent the Assigned To filter in the SR Actions list from including all admins. Help Desk
11586 When clicking on a link to view all active SRs in the Service Desk Matrix view when the Matrix is filtered to view only active SRs, the corresponding list now correctly includes only active SRs. Help Desk
11610 Child SRs are now archived after the parent SR is archived. Help Desk
11837 Fixed a caption that could appear in the list of escalation rules summarizing the escalation rule. Help Desk
11487 Customized printouts are now available for changes, requests, and problems. ITIL
11599 Action items can no longer be reopened on archived changes. ITIL
11608 When exporting the Service Record Actions list after running a search, now only the search results are exported. ITIL
11787 Fixed an issue that could prevent activities from being displayed properly in archived SRs. ITIL
11561 Fixed an issue that could prevent enrollment to SysAid MDM if the user has a password with multiple complex characters. MDM
10737 Fixed an issue logging into the Mobile App that could occur if "/Login.jsp" were added to the SysAid Server URL. Mobile Application
11603 Fixed an issue that could prevent notes from being added to existing SRs while using the mobile app. Mobile Application
8981 Limiting monitoring notifications now works correctly when the time range spans midnight (e.g. 5:00PM - 7:00AM). Monitoring
11492 You can now create monitoring templates with an apostrophe (') in the name. Monitoring
11558 Fixed an issue with the View and Customize View options on the Monitoring Templates list. Monitoring
11550 Widened the Password Services Security Questions list view. Password Services
11539 Fixed an issue where reports that have no data might be allowed to run instead of giving an error message. Reports
11567 Scheduled reports created with the Report Wizard that have more than 8 fields and are delivered as CSV files now display properly. Reports
11590 Fixed an issue that could occur when running a report created through the Report Wizard on the SR entity where the SR # field is on the report and the report generation screen includes a filter for SR # and you use a "between" filter for SR # (e.g. SR# is between 20 and 30. Reports
11656 Fixed an issue where the Assigned to field might not display properly on report outputs if the report was created using the Report Wizard. Reports
11544 The end time for task activities you are entering is no longer removed after changing the activity's user. Tasks and Projects
11570 Fixed an issue that could prevent adding attachments to a user from User Management if the user has a backslash (\) in the username. User management
11762 (Cloud Edition) Fixed an issue where groups might appear under user management that should not appear there. User management