Version 17.4.60 (Gradual rollout: December 31 - January 7)
New in Self-Service Portal - SR Activities and List Customizations within the Self-Service Portal:
Increased Flexibility in the Self-Service Portal's Scoreboard:
New Standardized MSI Includes Improved Orca Compatibility:
SysAid's new standardized, Orca-compatible agent MSI allows customizing all the agent parameters and supports multiple operating systems.
Toolbox Item Links to Prepopulated SR Form in the Self-Service Portal:
Added a new out-of-the-box toolbox item in the Self-Service Portal that allows end users to open SRs that are pre-populated with a specified template.
Updated TeamViewer Functionality:
Admins can now set TeamViewer Embedded permissions for multiple admins or groups simultaneously from the Admin or Group list.
Increased Flexibility in the Self-Service Portal
More Options for Password Reset:
Admins can configure Password Services to send a password reset code to end users' mobile devices.
Limit Incident/Request Submission by Company or Group:
Admins can limit the ability of end users to submit incidents and/or requests in the Self-Service Portal based on their company or user group.
End Users Can Choose a Self-Service Portal Theme:
Admins can allow end users from specified companies to select certain predefined themes for their Self-Service Portal.
We've Made It Easier to Find Automatic Texts
When an admin clicks the Automatic Texts icon in the Send Message window, the texts are conveniently displayed alphabetically.