SysAid Winter 17 – 17.1.20
Animated Summary Report
This year (2017), admins can select a new personalized music video, featuring SysAid's Joe The IT Guy,
to summarize their help desk data.
“SysAid is way ahead of the other ITSM solutions in terms of functionality and value. We've been providing high-value service to 3,000 employees for 3 years now.”
Previous Cloud Highlights November 2015–December 2016
December 2016 SysAid Autumn 16 – 17.1.10
Microsoft EWS Protocol Support
Admins can now select the EWS protocol when configuring incoming email integration and calendar sync.
SysAid Autumn 16 – 16.4.80
Admins can sync SysAid with their Trello accounts so that pre-defined SRs automatically appear as cards in Trello boards.
November 2016 SysAid Autumn 16 – 16.4.70
New LDAP Integration Capability
SysAid can automatically disable LDAP-imported admins that are no longer available in the Active Directory.
Upgraded Interface for Custom Notifications
Admins can access custom notifications in a new, intuitive list/form interface that allows them to simultaneously view a notification's subject and body.
SysAid Autumn 16 – 16.4.60
Slack Integration Enhancement
Create tickets or link a Slack channel to a ticket with Slack slash commands.
SysAid Barcode App for Android
Admins with Android devices can use SysAid Barcode to create CIs in SysAid, check in and check out CIs, and perform inventories using CI bar codes.
October 2016 SysAid Autumn 16 – 16.4.50
Admins can integrate SysAid with Slack to improve team collaboration:
🗸 Create Slack channels
🗸 Pull Slack data into SysAid
🗸 Post messages to Slack channels from SysAid
Enhancements to Asset Discovery and Agent Deployment
🗸 New intuitive and user-friendly interface for managing SNMP and WMI asset discovery scans.
🗸 When admins deploy agents to WMI-discovered assets from the asset list, they can select the following parameters for the deployment: RDS, agent settings configuration, and credentials.
SysAid Autumn 16 – 16.4.40
Unified approach for agent deployment and agent settings management *
🗸 New intuitive and user-friendly interface for managing agent deployments across domains and IP ranges.
🗸 Admins can manage multiple agent settings configurations from a single location.
Patch Management update *
SysAid automatically updates the Patch Management licenses when the SysAid agent is upgraded to the most recent version.
* Note: Your RDS must be running the latest version in order for your scheduled agent deployments to continue to run and for your Patch Management to receive the updated license.
August 2016 SysAid Summer 16 – 16.4.10
New agent installation method
Admins can deploy and undeploy agents via the RDS, directly from the SysAid interface.
Admins can store domain credentials and automatically apply them when deployting the agent via the RDS.
August 2016SysAid Summer 16 – 16.3.40
SysAid Vendor Management: Admins can define SysAid to automatically generate asset ID prefixes specific to an asset's vendor.
July 2016SysAid Summer 16 – 16.3.20
For those who missed the announcement, the Nagios Monitoring Dashboard is now available. This release also includes several bug fixes and UI enhancements.
July 2016SysAid Spring 16 – 16.3.10
The Nagios monitoring tool allows admins to automatically generate SRs from Nagios events and alerts. It also allows admins to import hosts monitored in Nagios to SysAid Asset Management.
Clustered display for report bar charts
Admins can choose to display a report's bar chart data in stacked or clustered (side-by-side) bars.
June 2016SysAid Spring 16 – 16.2.50
Import new categories to SysAid
Admins can import new SR categories from a .csv file to SysAid.
Additional category control
Categories can be limited to specific admin groups.
Round-robin ticket routing
Admins can automatically route certain tickets to the least busy admin in a specified admin group.
May 2016 SysAid Spring 16 – 16.2.40
Change from Flash to HTML5
Charts and graphs that were based on Flash technology, such as those in Dashboards and IT Benchmark, now run on HTML5.
May 2016 SysAid Spring 16 – 16.2.30
A new graphical representation of workflows is now available and includes Action Item statuses and dependencies.
Ping-specific network card
When an asset has multiple network cards, admins can select which network card to ping.
Duplicate email rules
Admins can duplicate an email rule to use as the basis for a new rule.
Admins can duplicate a sub-type to use as the basis for a new sub-type.
BI Analytics enhancements
🗸 Timer sheet includes Custom Column calculations.
🗸 Admins can modify certain charts to display different dimensions.
April 2016 SysAid Spring 16 – 16.2.10
SysAid's family of available third-party integrations and add-ons has expanded! This release also offers improvements to the newly released BI Analytics module as well as other performance improvements and resolved issues.
April 2016 SysAid Spring 16 – 16.1.50
New performance improvements now speed up the rate at which SysAid operates.
March 2016 SysAid Winter 16 – 16.1.40
Cloud infrastructure upgrades and performance enhancements.
March 2016 SysAid Winter 16 – 16.1.20 Enhancements to the new Reporting module
🗸 Admins can now filter report data by categories that contain any given text that they specify.
🗸 Automatic calculations is now available for additional fields
February 2016 SysAid Winter 16 – 16.1.02
Schedule automatic imports
Cloud users can schedule automatic imports of entities such as companies, assets, CIs, and users from a .csv file via the RDS.
More Mac agent features
The Mac agent supports the following additional features:
🗸 Dynamically change agent settings from the Asset list.
🗸 Customize the desktop icon that opens the End-User Portal.
🗸 Redirect requests from one RDS to another.
More formats available for reports
Admins can select to export reports to .pdf, .csv, or .xls formats.
December 2015 SysAid Winter 16 – 15.4.02
Admins can duplicate existing reports to use them as templates for new reports.
Minimum threshold for report charts
🗸 Admins can set a minimum threshold for displaying items in a report, so only a certain number of entities are displayed in a chart.
🗸 Admins can also choose to display all other entities in one entity entitled "Others".
November 2015 SysAid Winter 16 – 15.4.01
New Reporting module
The new SysAid Reporting module includes a completely revamped user interface, new report design capabilities to better tailor reports, drag-and-drop functionality, a dynamically updated preview of your report output, and more.
Enhanced UI for managing groups
Improvements to User Groups now allow admins to add admins and users to groups from the user's record, display more information for group members from within the group pages, and more.
Add emails to an SR's Note field
Admins can set email replies on an SR to automatically populate in the SR's Notes field. This gives end users access to the email conversation, and enhances the visibility of the end user's feedback for the assigned admin.