SysAid CloudExplore what's new on the cloud

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Latest Release

Version 18.1.40 - 18.1.30

More Efficiency in Setting Parent SRs
Directly within your SR list, you can simultaneously set one parent SR for multiple SRs.

Facelift for Timers and Due Dates
The UI for the Timers and Due Dates pages was changed to the new List and Form interface, for a more comfortable user experience.

Recent Releases

Avoid Clutter from Repetitive Content by Merging Service Records
Admins can easily merge the contents of multiple service records into a single service record.

 

Work around UAC limitations in TeamViewer Embedded
Admins can utilize TeamViewer QuickSupport to perform attended remote control sessions with SysAid TeamViewer Embedded despite UAC limitations on users without administrator access.

Routing Rules Got a Facelift
The Routing Rules UI was changed to the new List and Form interface, for a more comfortable user experience.

Brand-New Scoreboard List Filter Helps End Users View What They Need
End users are able to filter their Scoreboard lists within the Self-Service Portal, based on the defined fields that are displayed in the list.

Additional Customization for SR Forms in the Self-Service Portal
Admins can add tabs next to the default "General Details" tab in the incident and request submission forms.

Perform Attended Sessions in TeamViewer Embedded Seamlessly via the Agent (Bypassing UAC Limitations)
Admins can utilize TeamViewer QuickSupport to perform attended remote control sessions with SysAid TeamViewer Embedded directly via the SysAid agent without requiring the user to download and execute any file. This seamlessly enables attended sessions despite UAC limitations on users who lack administrator access.

Simplify Troubleshooting by Getting Real-Time Data on Agent Deployment Failures
Detailed information regarding agent deployment failures is displayed in real-time in the agent deployment console and is saved to the agent deployment log.

New in Self-Service Portal - SR Activities and List Customizations within the Self-Service Portal
Admins can:

  • Choose which columns to display for each Scoreboard list
  • Display SR activities in the SR form

Increased Flexibility in the Self-Service Portal's Scoreboard
Admins can:

  • Apply static filters to each Scoreboard list
  • Customize the order in which tabs are displayed on the Scoreboard

New Standardized MSI Includes Improved Orca Compatibility
SysAid's new standardized, Orca-compatible agent MSI allows customizing all the agent parameters and supports multiple operating systems.

Toolbox Item Links to Prepopulated SR Form in the Self-Service Portal
Added a new out-of-the-box toolbox item in the Self-Service Portal that allows end users to open SRs that are pre-populated with a specified template.

Updated TeamViewer Functionality
Admins can now set TeamViewer Embedded permissions for multiple admins or groups simultaneously from the Admin or Group list.

Increased Flexibility in the Self-Service Portal

Admins can:

  • Decide if a given toolbox item should be accessible for users who access the Self-Service Portal in Guest mode
  • Define the height of the Custom IFrame widget
  • Include a scroll bar in the IFrame widget

More Options for Password Reset
Admins can configure Password Services to send a password reset code to end users' mobile devices.

Limit Incident/Request Submission by Company or Group
Admins can limit the ability of end users to submit incidents and/or requests in the Self-Service Portal based on their company or user group.

End Users Can Choose a Self-Service Portal Theme
Admins can allow end users from specified companies to select certain predefined themes for their Self-Service Portal.

We've Made It Easier to Find Automatic Texts
When an admin clicks the Automatic Texts icon in the Send Message window, the texts are conveniently displayed alphabetically.