Version 18.2.10 - 18.2.31
Out-of-the-Box Feature for Self-Service Accessibility:
SysAid now offers a built-in option for applying a high-contrast theme to the Self-Service Portal, for enhanced accessibility.
More Efficiency in Setting Parent SRs
Directly within your SR list, you can simultaneously set one parent SR for multiple SRs.
Facelift for Timers and Due Dates
The UI for the Timers and Due Dates pages was changed to the new List and Form interface, for a more comfortable user experience.
Avoid Clutter from Repetitive Content by Merging Service Records
Admins can easily merge the contents of multiple service records into a single service record.
Work around UAC limitations in TeamViewer Embedded
Admins can utilize TeamViewer QuickSupport to perform attended remote control sessions with SysAid TeamViewer Embedded despite UAC limitations on users without administrator access.
Routing Rules Got a Facelift
The Routing Rules UI was changed to the new List and Form interface, for a more comfortable user experience.
Brand-New Scoreboard List Filter Helps End Users View What They Need
End users are able to filter their Scoreboard lists within the Self-Service Portal, based on the defined fields that are displayed in the list.
Additional Customization for SR Forms in the Self-Service Portal
Admins can add tabs next to the default "General Details" tab in the incident and request submission forms.
Perform Attended Sessions in TeamViewer Embedded Seamlessly via the Agent (Bypassing UAC Limitations)
Admins can utilize TeamViewer QuickSupport to perform attended remote control sessions with SysAid TeamViewer Embedded directly via the SysAid agent without requiring the user to download and execute any file. This seamlessly enables attended sessions despite UAC limitations on users who lack administrator access.
Simplify Troubleshooting by Getting Real-Time Data on Agent Deployment Failures
Detailed information regarding agent deployment failures is displayed in real-time in the agent deployment console and is saved to the agent deployment log.