SysAid CloudExplore what's new on the cloud

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Latest Release

Version 17.4.60 (Gradual rollout: December 31 - January 7)

New in Self-Service Portal - SR Activities and List Customizations within the Self-Service Portal:
Admins can:

  • Choose which columns to display for each Scoreboard list
  • Display SR activities in the SR form

Recent Releases

Increased Flexibility in the Self-Service Portal's Scoreboard:
Admins can:

  • Apply static filters to each Scoreboard list
  • Customize the order in which tabs are displayed on the Scoreboard

New Standardized MSI Includes Improved Orca Compatibility:
SysAid's new standardized, Orca-compatible agent MSI allows customizing all the agent parameters and supports multiple operating systems.

Toolbox Item Links to Prepopulated SR Form in the Self-Service Portal:
Added a new out-of-the-box toolbox item in the Self-Service Portal that allows end users to open SRs that are pre-populated with a specified template.

Updated TeamViewer Functionality:
Admins can now set TeamViewer Embedded permissions for multiple admins or groups simultaneously from the Admin or Group list.

Increased Flexibility in the Self-Service Portal

Admins can:

  • Decide if a given toolbox item should be accessible for users who access the Self-Service Portal in Guest mode
  • Define the height of the Custom IFrame widget
  • Include a scroll bar in the IFrame widget

More Options for Password Reset:
Admins can configure Password Services to send a password reset code to end users' mobile devices.

Limit Incident/Request Submission by Company or Group:
Admins can limit the ability of end users to submit incidents and/or requests in the Self-Service Portal based on their company or user group.

End Users Can Choose a Self-Service Portal Theme:
Admins can allow end users from specified companies to select certain predefined themes for their Self-Service Portal.

We've Made It Easier to Find Automatic Texts
When an admin clicks the Automatic Texts icon in the Send Message window, the texts are conveniently displayed alphabetically.