SysAid CloudRelease Notes


Release 17.1.70
FR# Description Module/Tool
8829 Domain users with specific permissions can activate Password Services, even if they are not domain administrators. Password Services
18934 Credentials Management supports all encryption and authentication methods offered by SNMPv3. Network Discovery
25965 Admins can select a credentials set to write information onto SNMP devices. Asset Management
FR# Description Module/Tool
24989 Admins can access information relating to the status of their cloud instance directly from their profile menu, as well as from their About page. Cloud
25819 By default, SysAid will remove emojis from emails that generate new SRs. Email Integration
24957 The SysAid Cloud Helpdesk mobile app has been renamed to "SysAid Helpdesk." Mobile App
FR# Description Module/Tool
25104 The feature that automatically disables agents that don't communicate with the SysAid server for 60 consecutive days has been extended to include Mac agents. Agent
26086 The new SR by Hour sheet is available in BI Analytics. BI Analytics
25829 The settings in the End-User Portal settings page have been reordered. End-User Portal
FR# Description Module/Tool
25911 Minor changes were made to the BI Analytics user interface. BI Analytics
25829 The settings in the End-User Portal settings page have been reordered. End-User Portal
25057 Upgraded the Open SSL version. General
FR# Description Module/Tool
21821 A new video summary report, sung by SysAid's Joe The IT Guy, is available in the Animated Summary page. Analytics
25320 Admins can access more breakdowns in the Aging graph within BI Analytics. BI Analytics
25322 The Aging pivot chart in BI Analytics now includes data from the Location field. BI Analytics
FR# Description Module/Tool
22093 SysAid supports the EWS protocol for email integration and calendar sync. Email Integration
FR# Description Module/Tool
21375 The Trello integration allows admins to sync SysAid with their Trello accounts so that pre-defined SRs automatically appear as cards in Trello boards. Third-Party Integrations
FR# Description Module/Tool
24522 Admins now access custom notifications in a new list/form interface that includes a notification's subject and body in the same form. Customization
22938 LDAP integration now includes the option to automatically disable LDAP-imported admins that are no longer available in the AD. LDAP Integration
FR# Description Module/Tool
24420 Lists in the End-User Portal display only the first 1000 items to increase the lists' load speed. End-User Portal
24524 SysAid Barcode app is now available for Android devices. Mobile Application
23848 Significant increase in load speed for lists containing a large amount of entries. Performance Enhancements
24123 The Slack integration now allows admins to use Slack slash commands to create SRs or link a Slack channel to an SR. Third-Party Integration
FR# Description Module/Tool
24231 Admins can deploy agents from the Asset list to WMI discovered assets. Agent
24284 The WMI Scan list provides an enhanced UI for scheduling WMI scans to discover assets. Network Discovery
24297 The SNMP Scan list provides an enhanced UI for scheduling SNMP scans to discover assets. Network Discovery
21359 The Slack integration allows admins to create a Slack channel from an SR, pull Slack data into SysAid, and post to a Slack channel from SysAid. Third-Party Integrations
FR# Description Module/Tool
23821 The Agent Deployment Plan list provides an enhanced UI for scheduling agent deployments. * Agents
23823 Agent Settings Management allows admins to save Agent Settings configurations and apply them to new and existing agent deployments. Agents
24032 Admins can select an Agent Setting configuration from the RDS deployment page to apply to all agents in that deployment. Agents
11994 The Operating System Architecture field indicates if an asset is running a 64 or 32-bit operating system. Asset Management
24025 To edit agent settings for assets, admins must select an Agent Setting configuration from the "More" option in the Asset list. Asset Management
24059 Patch Management licenses are set to automatically update when the agent is upgraded to the most recent version. Patch Management
23804 A message alerts admins as to which of their RDSs must be upgraded to allow for compatibility with the new agent deployment method. RDS
23581 When an admin creates a new change SR, the available template options are displayed in alphabetical order. Service Desk

* Note: Your RDS must be running the latest version for your scheduled agent deployments to continue to run.

FR# Description Module/Tool
23559 The Agent Settings dialog box no longer contains the Generate Random Asset ID check box, reflecting the recent change in how SysAid creates asset IDs. Agent
FR# Description Module/Tool
22859 Credential Management allows admins to store credentials for all the domains they need to access, and automatically apply those credentials when they deploy the agent via the RDS. Asset Management
22625 Admins can deploy and undeploy agents via the RDS directly from the SysAid interface. RDS
FR# Description Module/Tool
22111 Vendor Management allows admins to configure the system to automatically generate asset ID prefixes specific to an asset's vendor. Asset Management
22773 Admins can duplicate reports from the Report list. Reports
22775 Admins can save the filters for Custom Reports in the My Reports tab. Reports
11208 The agent now identifies Internet Explorer in the Software Products list. Asset Management
FR# Description Module/Tool
23014 The new Internal Attribute Name field in custom columns displays the way the column name is represented in the code. Customization
21779 Admins can duplicate reports from the My Reports list. Reports
FR# Description Module/Tool
14388 The Nagios integration allows for admins to automatically generate SRs from events and alerts in Nagios and import assets that Nagios is monitoring. Third-Party Integrations
22831 Admins can use the SysAid REST API to retrieve key values from the translation files that use a specific prefix or a non-default language. API
22745 Optimization of the way translation files are saved to only treat modified keys as custom translation. Customization
21207 Admins can select to display a report's bar chart in stacked or clustered (side-by-side) bars. Reports
21969 A new visual indicator informs admins when a report's preview pane is refreshing. Reports
22185 SysAid displays a message when an admin unsuccessfully attempts to upgrade to the new Reports module. Reports
22793 For security purposes, admins cannot enter or read code in Custom Column trigger fields. Security
22733 SysAid displays the Visual Workflow feature with a fresh look and feel. Service Desk
FR# Description Module/Tool
22295 A pop-up message prompts admins to confirm upon deleting a statement in the Deploy Agents page. Agent
22489 Updates to the Mac agent's functionality: The SysAid desktop icon opens the About page, whereas new SRs are opened from the toolbar. Agent
21967 Information relating to BI Analytics run results is located in the Event Log. BI Analytics
605 Admins can import SR categories to SysAid from a .csv file. For more information, see the Online Help. Help Desk
18303 Admins can limit which categories are available to other admins. For more information, see the Online Help. Help Desk
22287 SysAid can be setup to automatically assign SRs to members of a specified admin group who have the least SRs in their queue. For more information, see the Online Help. Service Desk
22271 Custom Column pages contain hyperlinked breadcrumbs for improved UI navigation. User Interface
FR# Description Module/Tool
22297 New method for calculating an asset's storage capacity to display more precise values. Asset Management
21825 Values in the List drop-down menu in the Customize Lists settings page are grouped by entity. Customization
8364 Charts and graphs that were previously based on Flash technology, such as Dashboards and IT Benchmark, now run on HTML5. General
21983 The List View drop-down menu automatically adjusts its size to fit the longest value. General
18529 Admins can assign an RDS to assets that were entered manually or via an SNMP or WMI scan for ping monitoring purposes. Monitoring
FR# Description Module/Tool
21209 Admins can add links and attachments to the SR via the REST API. API
21705 Performance enhancement increases the speed of Asset Management pages. Asset management
21425 Admins can now access data from the Total SR Activity field in BI Analytics. BI Analytics
21911 SRs are broken down by SR Type in BI Analytics. BI Analytics
22145 Custom Column calculations are displayed in the BI Analytics Timer sheet. BI Analytics
22149 Admins can modify certain BI Analytics charts to display different dimensions. BI Analytics
21023 If there is a problem with an email integration password, the log message indicates which mailbox contains the problematic password. Email Integration
21691 Admins can duplicate an email rule to use as the basis for a new rule. Email Rules
21539 The default SysAid logo matches the selected color theme. General
20807 Tool tip displays all recipients of an SR email message in the SR list. Help Desk
21755 Admins can search the SR list by the Company field in the advanced search. Help Desk
21861 The available values in an SR's Template drop-down list are sorted alphabetically. Help Desk
21683 SysAid uses the translation file to display field names for mapping LDAP attributes to SysAid fields in LDAP integration. LDAP Integration
21039 Admins can specify which network card to ping for assets with multiple network cards. Monitoring
21847 Admins can only select to alert users before automatic reboots when an option to automatically reboot computers is selected. Patch Management
20633 The SR Duration field is displayed in HH:MM format in SR reports. Reports
21751 A confirmation prompt appears when an admin selects to delete a report's automatic run schedule. Reports
21587 Visual Workflow : A new graphical representation of workflows is now available and includes Action Item statuses and dependencies. Service Desk
21697 Admins can duplicate a sub-type to use as the basis for a new sub-type. Service Desk
20473 Survey questions and answers can be customized in the translation file. Survey
21647 Admins can search the Administrator and End User lists by company. User Management
21689 When an admin creates a new admin group, the cursor automatically focuses on the Group Name field; The admin need not click the field before entering the name. User Management
FR# Description Module/Tool
19624 Admins can add the OS Serial Number column to the Asset list. Asset Management
21643 SRs deleted from SysAid are removed from BI Analytics data. BI Analytics
21891 Improvements to BI Analytics:
1) In the "SR Breakdown by Priority" sheet, the Classification chart that showed currencies was replaced with a pivot table that displays categories and their priorities.
2) New option allows admins to filter by close dates (Close Year, Close Quarter, Close Week, Close Month, Close Date) in addition to request dates.
3) Admins can alternate between viewing SRs Over Time charts by request/close dates in the first two sheets.
BI Analytics
21217 Existing values for lists are displayed in alphabetical order in the list's drop-down in the Customize Lists page. Customization
17202 Category drop-down lists automatically resize to fit the largest Category option. Help Desk
21617 A new RDS property allows for admins to referesh their LDAP's Users list and Groups list immediately after a previous refresh. LDAP Integration
21727 Reports published to .pdf automatically use the logo set for the company of the admin who runs the report. Reports
21749 The OneLogin integration allows for SSO between OneLogin and SysAid.* Third-Party Integrations
21793 The IP FIlter add-on allows you to limit the access to your account to specific IP addresses or IP ranges.* Third-Party Integrations
21797 The OpenAM by Forgerock integration allows for SSO between OpenAM and SysAid.* Third-Party Integrations
21801 The Office 365 integration allows for SSO between Office 365 and SysAid.* Third-Party Integrations
21803 Multiple third-party integrations are available in SysAid including: Google Apps, TeamViewer, Bomgar, LogMeIn, and more. * Third-Party Integrations

Some of the above integrations were also available in previous releases.

FR# Description Module/Tool
21247 Admins can add tags to a knowledge base article by pressing the COMMA (,) key or the ENTER key after typing the tag. Knowledge Base
21819 Support for the new SysAid iOS app. Mobile
21445 Performance enhancement improves the speed of SysAid's general functionality. Performance Enhancement
FR# Description Module/Tool
20899 Robust Customer Experience Performance Enhancements with:
1) Full session persistence in case a Tomcat server fails.
2) Prevention of web server failures due to interrupting sessions and deletion of unsaved content.
3) A seamless experience that preserves data even when the web server fails.
Performance Enhancement
20087 Admins can create Advanced Filter conditions in reports that filter report data for categories containing specified text. Reports
20609 A greater variety of automatically calculated fields are available for admins to add to their reports. Reports
FR# Description Module/Tool
20283 Mac agent supports dynamic changes to agent settings from the Asset list. Agent
20449 Mac agent allows admins to change the desktop icon that opens the End-User Portal. Agent
20453 Admins can enable SysAid REST API to work with OAuth. API
18383 Admins can search the Asset list by the Company field. Asset Management
19775 The addition of custom columns is performed as a background task on a scheduled basis. Customization
17189 Admins can define a default email for a company that can be used for all users who belong to that company. Email Integration
17828 An SRs Messages tab records all users who the email was sent to. Email Integration
19961 Enhanced the format of the link to the survey to appear as hyperlinked text when supported by the Email Integration settings. Email Integration
17202 The Category fields automatically resize to fit the largest category in the drop-down list. General
17267 New setting to automatically reassign an SR to the admin that closes it, without prompting the admin. Help Desk
18196 Admins can initiate a full patch scan of their entire system even after the initial scan has run. Patch Management
19328 Admins can schedule automatic imports of companies, assets, CIs, and users to SysAid from a .csv file via the RDS. RDS
19981 New versions of the RDS display their version numbers in the RDS table. RDS
20361 Mac agent can redirect requests from one RDS to another. RDS
20515 Admins can once again export reports to .xls, in addition to .pdf and .csv formats. Reports
19262 Admins can decide if action items in duplicate SRs should or should not inherit the approval statuses from the source SR. Service Desk
18561 The SysAid mobile app supports the ADFS add-on. Third-Party Integration
20155 Performance enhancement allows SRs to load selected templates faster. User Experience
20173 When an admin clicks Add Note in an SR, the system focuses on the Notes text box, allowing the admin to begin typing immediately. User Experience
FR# Description Module/Tool
19773 The Mac agent includes the Get Logs functionality available in the Windows agent Agent
20163 The new SysAid Reports module supports RTL Reports
20167 Admins can duplicate a report to use it as a template for creating new, similar reports Reports
20169 Admins can choose to publish reports with a table that describes the information displayed in the report's graph Reports
20171 Admins can set a minimum threshold for displaying items in a report chart; admins will also have the option to display the remaining items in one category called "Other" Reports
FR# Description Module/Tool
14369 New Module: The new SysAid Reporting module includes a completely revamped user interface, new report design capabilities to better tailor reports to fit your needs, a dynamically updated preview of your report output, and more. Reports
14978 Now admins can use the SysAid REST API to access their SysAid data and to interface SysAid with third-party integrations. API
16999 SysAid's new Mac agent contains the following enhancements:
- It no longer depends on Java
- Remote Control capability
- New wizard for manual installations
- auto-upgrade functionality
- RDS support and the ability to automatically switch back to the server if the RDS goes down
- Compatible with standard inventory commands for more efficient bandwidth usage
- Ability to Request agent logs
- Broadcast messages to all assets
- Chat with end-user on assets with the agent installed
19528 Enhanced performance for the Help Desk main page. General
5765 Admins can now select to add and SR's email replies to the Notes field. Help Desk
18184 The character limit has been removed for the Title field in Knowledge Base articles. Knowledge Base
18723 Now admins can pull group names from Active Directory fields other than the sAMAccountName field. LDAP Integration
20975 Changed the format for calculated time fields in SysAid reports from HH:MM (01:30) to float (1.5) to allow for mathematical calculations to be performed on the field values. Reports
4770 Improved UI for managing groups. User Management
FR# Description Module/Tool
5809 Set a default home page after login- you can determine which SysAid page functions as the user's default home page. General
19010 Upgrade to Cloud infrastructure. Now all information on Cloud hard-drives is encrypted. Security
FR# Description Module/Tool
816 Improvements to the Send Messages window to allow attaching files that are part of the SR by marking them. Service Desk
FR# Description Module/Tool
18072 Added support for RDSName and RDS URL for group agent installation via MSI. Agent
17656 Now when you access Password Services via the agent, it opens in a native application window instead of a browser window, tightening security for this feature. Password Services
18044 The icons and mouse over effects in the Menu bars have been modified and improved. UI
FR# Description Module/Tool
15790 Now, SysAid creates an SR activity for calendar invites it receives with the SR number in the subject. Email Integration
FR# Description Module/Tool
9355 New permission allows admins to view the calendar of other admins in their groups. Calendar
17004 Now, when an admin selects the "AND" or "OR" operator in the Query Builder, existing statements are not deleted. General
17726 Now admins can update the user records in SysAid based on scheduled syncs with a .csv file via the RDS. User Management
FR# Description Module/Tool
17009 Admins can now edit Network Discovery rules for WMI and SNMP scans, agent deployments, asset data updates, and agent version upgrades. Agent
17017 Improved method for generating asset ID numbers to prevent the creation of duplicate assets. Asset Management
17019 Admins can now search by asset type in the Asset list. Asset Management
17020 Admins can now create a filter to determine what assets are imported to the CMDB. CMDB
17133 In addition to the existing options, admins can now choose to display user names as First and last name followed by email address or email address followed by first and last name. Customization
14583 Admins can now use Get commands in Workflow notifications. Service Desk
14584 Workflow notifications can now include embedded links that allow users to Approve or Deny an action item directly from the email. Service Desk
17018 Admins can add an Asset field to action items that lets them access asset information from the action item. Service Desk
17130 When an admin creates a new linked item from an SR, all available templates are now displayed as options for that item regardless of the source SR's category. Service Desk
17227 History records now include detailed information of certain action item fields that were changed in an SR. Service Desk
17351 Now Timers run only on SRs that have statuses that are from open classes Service Desk
17220 SysAid lists now contain a link that allows admins to reset all column filters on the list in with a single click. User Interface
13534 & 6866 SysAid Administrators can now demote admins to end users from the Admin list. User Management
FR# Description Module/Tool
11760 Integration between the SysAid Server and an LDAP server can now pass through SysAid RDS. This removes the need to open ports in any firewalls that may exist between SysAid and the LDAP server (e.g. in SysAid Cloud Edition). Furthermore, passwords can be temporarily cached in RDS to speed up authentication times. Integration
FR# Description Module/Tool
10512 SysAid RDS has been enhanced to support all agent management, monitoring, and other functions that are normally handled by the SysAid Server. This allows cloud customers to take advantage of all of SysAid's Asset Management and Monitoring capabilities. SysAid RDS now optimizes network traffic between deployed agents and the SysAid Server. Cloud
11797 You can now stay logged in to SysAid after closing your browser by selecting "Remember me" on the SysAid login page. Cloud
11916 An order link has been added to the page header in all SysAid trials in order to help customers more easily place their orders. General
11255 The RDS installer UI has been improved. installation
11842 Clarified the warning text in the email integration page for an incoming email address. Integration
11890 Removed several predefined list views that are no longer in use. Mobile Application
11929 Trials of SysAid now include online tutorials to assist new customers in learning SysAid. Online Aid
FR# Description Module/Tool
9042 There is a new tab, RDS, located under Asset Management > Network Discovery. This tab contains a list of all RDS nodes on your network, and allows you to manage them. Cloud
11136 SysAid now allows you to create different forms to match your different types of service requests. You can associate each service category with a matching form, which is loaded automatically during service request submission. Admins and end users can also select the desired form from a list. Help Desk
11342 Administrator permissions to manage inventory can now be set using group permissions. Furthermore, multiple asset groups can now be selected at once. Permission
FR# Description Module/Tool
10595 Allow uploading images, logos and html customizations in SysAid cloud edition Cloud
10727 Add an option to enforce SSL connections via https, all http links are redirected Cloud
10980 Throughout SysAid , lists have been upgraded to the new list UI, and icons have been removed from the menu bar to the right top of the forms. UI/UX
11079 Support for Maximum grace period added to mobile policies. Maximum grace period is the maximum amount of time a device can be locked without prompting for a passcode on unlock. Supported by iOS. MDM