SysAid On-PremiseResolved Bugs - Summer 16

 

Release 16.3.18
Fix# Bug Description Module/Tool
24736 Fixed a bug that prevented MSI deployment from working. Agent
24405 Fixed a bug that prevented the BI Analytics module from functioning for admins running SysAid on an Oracle database. BI Analytics
24602 Fixed a bug that prevented the BI Analytics module from supporting Hebrew language text. BI Analytics
24590 Fixed a bug that prevented admins from receiving SR notifications when an end-user reply generated an SR status change. Email Integration
24588 Fixed a bug that prevented end users from manually setting an SR's location from the End-User Portal. End-User Portal
24487 Fixed a bug that sometimes prevented the SysAid installer from checking if the target Linux server had sufficient space, before it started the installation process. Linux
24783 Fixed a bug that sometimes prevented admins who were running SysAid on Linux from starting their upgraded Tomcat server. Linux
21135 Fixed a bug that sometimes prevented users from performing a Self Unlock with SysAid Password Services. Password Services
24421 Fixed a bug that prevented admins who were running certain versions of SysAid on a Linux server, from exporting reports to Excel. Reports
Fix# Bug Description Module/Tool
24228 Fixed a bug that prevented admins from running SR reports whose results included SRs with very long descriptions or notes. Reports
19991 Fixed a bug that prevented SRs, which were created from a template, from including links that were added to the template (this also covers bug #24247). Service Desk
24068 Fixed a bug that caused an SR's Location field to populate with the location of the SR's Submit User instead of its Request User. Service Desk
Fix# Bug Description Module/Tool
18647 Fixed a bug that prevented the hot key from opening the End-User Portal on devices running the Mac agent. This also covers bug 21737 and 21537. Agent
19400 Fixed a bug that prevented some of the agent's executable files from being properly signed. Agent
21417 Fixed a bug that caused texted entered in Hebrew characters in the Agent Settings window to be displayed as corrupted characters. Agent
21449 Fixed a bug that prevented admins from installing the Mac agent. Agent
21459 Fixed a bug that prevented the hot key from opening the End-User Portal during RCG sessions on devices running the Mac agent. Agent
21947 Fixed a bug that sometimes caused the Mac agent application to appear in the docker's shortcuts under an outdated name. Agent
22099 Fixed a bug that displayed a page for the OAuth access to the API even when OAuth was not enabled. API
22703 Fixed a bug that allowed archived SRs to be updated via the SysAid REST API. API
16651 Fixed a bug that caused the value displayed for an asset's Storage Capacity field to differ between the Asset list and the Asset form. Asset Management
17954 Fixed a bug that prevented new products from being sorted alphabetically in an asset's Software Products tab when the product name began with a lowercase letter. Asset Management
18603 Fixed a bug that caused the Asset list to appear blank when faulty queries were entered in the list's static filter. Asset Management
21129 Fixed a bug that caused the Software list to appear empty when an admin ran a search on the list that yielded more than 100 results. Asset Management
21297 Fixed a bug that prevented admins from searching the asset list by the Company field. This fix also covers bugs 21755 and 22525. Asset Management
21325 Fixed a bug that prevented the Supplier list from displaying a supplier whose Supplier Name was "unknown". Asset Management
21619 Fixed a bug that sometimes generated a log error when an asset's first communicated with the SysAid server. Asset Management
21917 Fixed a bug that prevented the server from processing inventory for SNMP devices. Asset Management
21999 Fixed a bug that prevented admins from searching the Asset list by owners' last names. Asset Management
22091 Fixed a bug that prevented admins from importing assets from a .csv file if the file contained an invalid entry. Asset Management
22169 Fixed a bug that caused the Activity Log for Windows assets to incorrectly report that the assets' OS was changed. Asset Management
22221 Fixed a bug that displayed incorrect values for the Network Adapter speed in some cases. Asset Management
22259 Fixed a bug that caused the Registry Keys field to display only irrelevant registry keys. Asset Management
22277 Fixed a bug that caused the IP Address field for Linux assets to display incorrect values. Asset Management
22307 Fixed a bug that displayed incorrect values for an asset's Storage Capacity field. Asset Management
22347 Fixed a bug that prevented admins from manually assigning a Display Memory value to an asset. Asset Management
21015 Fixed a bug that prevented the BI Analytics menu item to display for admins with permission to access BI Analytics but not SysAid Administrator permission. BI Analytics
21635 Fixed a bug that prevented SysAid from displaying the BI Analytics settings for admins with permission to access BI Analytics, but not the Dashboard. BI Analytics
21661 Fixed a bug that caused the "Amount of SRs by Classification" graph in BI Analytics to display currency types instead of classifications. BI Analytics
21743 Fixed a bug that prevented BI Analytics from appearing in the Favorites menu. BI Analytics
21781 Fixed a bug that caused BI Analytics to display the content of the wrong field for users' Display Name field. BI Analytics
21893 Fixed a bug that caused SR counters in BI Analytics to display incorrect information. BI Analytics
21907 Fixed a bug that caused the 0-24 Hours measurement in the "Amount of SRs by Age and Priority" chart to appear in the incorrect place on the chart. BI Analytics
21961 TBA BI Analytics
22309 Fixed a bug that sometimes prevented SysAid from displaying the BI Analytics option in the main menu. BI Analytics
22331 Fixed a bug that sometimes prevented admins from saving field mapping specifications in the BI Analytics Settings page. BI Analytics
15849 Fixed a bug that caused the dates in the Chat console to appear in European format even when American format was selected. Chat
16830 Fixed a bug that prevented custom logos from being displayed in the chat console when the chat was initiated by an end user. Chat
21569 Fixed a bug that prevented SysAid from generating an error message when admins attempted to map an asset field to two separate CI fields. This also covers Bug# 21993. CMDB
21645 Fixed a bug that prevented admins from mapping an asset's Purchase Cost field to its corresponding CI. CMDB
21723 Fixed a bug that displayed the a CI's sub type under the CI Type column in the CI list. CMDB
16187 Fixed a bug that prevented after-save triggers from running after changes were made to an entity's Show Details window. Customization
19582 Fixed a bug that caused custom entities to appear in workflow attributes even after the entity was deleted. Customization
20725 Fixed a bug that caused the Tab title to be shortened to just "SysAid" instead of "SysAid Help Desk Software" when the language was set to Hebrew. Customization
21257 Schedules set for importing CIs, assets, users, and companies are now saved on an account level, so all admins can see the updated schedule. Customization
21357 Fixed a bug that prevented SysAid from displaying newly created custom columns until the SysAid service was restarted. Customization
21553 Fixed a bug that caused the "Prevent Cross Site Scripting" option to break HTML code in the translation file. Customization
21561 Fixed a bug that caused the Open SR notification to be displayed twice in the Reminder Notifications page. Customization
19534 Fixed a bug that prevented admins from filtering the Event Log list by the User ID column. Customize
20651 Fixed a bug that caused certain dashboard charts to generate log errors. Dashboard
15379 Fixed a bug that generated an error log when the word "subject" appeared in an incoming email's subject line. Email Integration
20013 Fixed a bug that prevented email rules from running when the Text To Search For field contained a backslash (\). Email Integration
21321 Fixed a bug that sometimes prevented replies on archived SRs from generating a new SR. Email Integration
21837 Fixed a bug that prevented email rules from setting the sub type for incidents generated from incoming emails. Email Integration
21951 Fixed a bug that, under certain circumstances, prevented the system from automatically notifying end users when an admin replied to a ticket generated by the user's email. Email Integration
22131 Fixed a bug that prevented admins from creating email profiles in email integration when an existing profile contained an apostrophe (') in the profile name. Email Integration
22395 Fixed a bug that prevented admin replies to email notifications from being sent to the end user when Email Integration is defined to use the OWA protocol. Email Integration
22461 Fixed a bug that allowed Email Rules to assign SRs to non-enabled admins. Email Integration
16025 Fixed a bug that prevented admins from creating or updating email rules when an existing rule's name contained a quotation character ("). Email Rule
22119 Fixed a bug that prevented email rules from setting the Request User on an SR generated by an incoming email. Email Rules
22285 Fixed a bug that prevented email rules from automatically setting the value for the SR Weight field. Email Rules
22705 Fixed a bug that prevented email rules from locating specific text in an incoming email, when the text was enclosed in quotation marks (") in the email. Email Rules
22747 Fixed a bug that prevented admins from accessing their email rules when their system reached 100 rules. Email Rules
16696 Fixed a bug that prevented admins from displaying the company's logo in the End-User Portal. End-User Portal
22053 Fixed a bug that prevented admins from sending broadcast messages to online users. End-User Portal
21419 Fixed a bug that sometimes prevented a selection window from opening in the Expression Builder when an admin selected a field's "More" value from its drop-down list. Expression Builder
18928 Fixed a bug that sometimes prevented Favorite links from routing to the defined page. Favorites
22229 Fixed a bug that prevented admins from creating a Favorite link with a URL longer than 64 characters. Favorites
13431 Fixed a bug that caused all of a list's contents to be exported even if filters were applied to the list. General
19662 Fixed a bug that sometimes prevented admins from saving changes in the Settings pages. General
22351 Fixed a bug that prevented the import pages for users and CIs from saving updated column mapping in between manual imports. General
22449 Fixed a bug that sometimes caused SysAid to log users out without warning. General
10605 Fixed a bug that caused the value of a date field to be displayed in American format on printed versions of the SR form, even if the date format was set to European. Help Desk
16118 Fixed a bug that caused dates in an SR's email messages to always appear in American date format even if European date format was selected. Help Desk
16254 Fixed a bug that sometimes caused timestamp fields in an SR to appear in the incorrect time format. Help Desk
16664 Fixed a bug that displayed the date in an SR's History tab in US date format even if the default was set to European. Help Desk
17081 Fixed a bug that prevented admins from using the Advanced Filter to search for companies in the list of items to link to an SR. Help Desk
17093 Fixed a bug that prevented a message's timestamp from responding to time format changes in the admin's settings. Help Desk
19757 Fixed a bug that generated an error when the SR list was sorted by a column that was subsequently removed from the list. Help Desk
20127 Fixed a bug that sometime caused activities to disappear from SRs. Help Desk
20669 Fixed a bug that caused the "Prevent Cross Site Scripting" option to modify the body of a notification for an escalation rule. Help Desk
21041 Fixed a bug that incorrectly displayed the Total Activities Time column in the SR list as Total Task Time. Help Desk
21431 Fixed a bug that prevented the More value from appearing in an escalation rule "Set Status To" drop-down list when there were too many statuses to display simultaneously. Help Desk
21589 Fixed a bug that prevented end-users with Supervisor status from viewing values of the Sub-type column in the SR list. Help Desk
21611 Fixed a bug that, under certain conditions, prevented admins from selecting the Select All check box in the SR list. Help Desk
21707 Fixed a bug that caused SR notifications to display due dates as an hour ahead of the SR's actual due date. Help Desk
22037 Fixed a bug that displayed the wrong breadcrumbs in the Incident Template form. Help Desk
22177 Fixed a bug that prevented admins from modifying an SR's category after adding content to other tabs in the SR form. Help Desk
22193 Fixed a bug that added extra characters to a message that appears when an admin adds the Closure Information field to an SR form. Help Desk
22451 Fixed a bug that caused SysAid to apply a routing rule that automatically assigned an SR to a specific admin, even when the admin was not enabled. Help Desk
21411 Fixed a bug that prevented a reminder from alerting admins about an approaching expiration date for a knowledge base article. Knowledge Base
13835 Fixed a bug that prevented LDAP Integration from populating the Location and Department fields in the User form. LDAP Integration
19508 Fixed a bug that, under certain circumstances, created a duplicate user when LDAP was refreshed. LDAP Integration
22147 Fixed a bug that caused the User DN to be displayed, instead of the SysAid username, for users imported from LDAP. LDAP Integration
16349 Fixed a bug that prevented MDM policies from applying to devices whose owners' user names include their domains. MDM
21335 Fixed a bug affecting MDM certificates that prevented the MDM module from properly functioning. MDM
20801 Fixed a bug that caused the Mobile version of the End-User Portal to display categories that were limited to admins. Mobile App
22117 Fixed a bug that caused the SysAid Mobile app to redirect to the desktop view when Linux users logged in. Mobile App
22743 Fixed a bug that prevented SysAid from creating a log record for activities added to an SR from the SysAid Mobile app. Mobile App
22333 Fixed a bug that prevented Port Monitoring from automatically restarting when the SysAid service was restarted. Monitoring
17389 Fixed a bug that prevented the Patch Management Restart message from appearing on end-users' computers when the "Immediately after deployment" option was selected. Patch Management
17389 Fixed a bug that sometimes prevented SysAid from implementing the Patch Management policy setting to alert users before automatically rebooting their computers. Patch Management
21347 Fixed a bug that caused the "Prevent Cross Site Scripting" option to stop Patch Management policies from working. Patch Management
18699 Fixed a bug in the RDS that prevented admins from refreshing their LDAP settings and deploying the agent when upgrading from a trial account. RDS
20885 Fixed a bug that displayed the incorrect version for the installed RDS in the Windows Services list. RDS
22189 Fixed a bug that caused the display to appear blurry in a remote control session with a high definition Mac computer. Remote Control
21677 Fixed a bug that prevented the Asset report from running when the Purchase Cost field was added to the report. Report
19034 Fixed a bug that caused values in the Timezone and Language filters for a User report to be sorted in non-alphabetical order. Reports
19056 Fixed a bug that prevented values for the Main CI field from appearing in alphabetical order in a report's filter. Reports
19540 Fixed a bug that prevented a report's Count values from displaying in published .xls output. Reports
20043 Fixed a bug that caused incorrect operators to appear for the Permission by User Groups filter in User reports. Reports
20343 Fixed a bug that prevented reports from running when the report data was filtered by a Float field. Reports
20393 Fixed a bug that prevented reports from running when certain changes were made to the report's Advanced filter. Reports
20479 Fixed a bug that prevented a report name from appearing in its breadcrumb's hover text when the name contained a quotation character ("). Reports
20481 Fixed a bug that prevented a report's preview pane from displaying content when the report results were filtered by the Last Access Time field. Reports
20989 Fixed a bug that caused the values in an SR report's Sub Type filter to not be sorted alphabetically. Reports
21055 Fixed a bug that prevented line charts in reports from displaying data when the chart was aggregated by certain fields. Reports
21091 Fixed a bug that published reports to .csv format even when .xls was selected. Reports
21127 Fixed a bug that prevented reports from displaying SRs that had no value selected in the Company field, when the report data was filtered to exclude SRs assigned to a specific company. Reports
21177 Fixed a bug that caused reports with large data sets to be unavailable for publishing to Excel and only available as a .pdf file in a later download. Reports
21223 Fixed a bug that prevented admins from running old reports from the My Reports tab. Reports
21227 Fixed a bug that generated an error when admins tried to run an Asset report that included the Memory field. Reports
21423 Fixed a bug that prevented admins from running scheduled reports from the report's preview page on Windows computers. Reports
21441 Fixed a bug that caused dates to be displayed in the incorrect format when report results were grouped by a Date field. Reports
21443 Fixed a bug that prevented admins from publishing SR Reports to PDF when the report was grouped by the Due Date field. Reports
21499 Fixed a bug that caused the Reporting module to incorrectly assign the Running status to custom reports that failed to run. Reports
21637 Fixed a bug that prevented logos from appearing in reports published to .pdf format. Reports
21649 Fixed a bug that prevented admins from saving changes to reports in the All and Scheduled Reports tabs. Reports
21675 Fixed a bug that prevented admins from running an Asset report that included the Last Boot column. Reports
21713 Fixed a bug that, under certain circumstances, prevented admins from deleting scheduled custom reports. Reports
21715 Fixed a bug that, under certain circumstances, prevented admins from deleting custom reports from the My Reports tab. Reports
21733 Fixed a bug that caused scheduled reports to continue running even after they were deleted. Reports
21745 Fixed a bug that prevented admins from running SR reports that were filtered for categories and/or sub categories beginning with the underscore character ( _ ). Reports
21871 Fixed a bug that prevented reports from running when the report's name contained a tab and the report included more than 14 columns. Reports
21887 Fixed a bug that prevented admins from running a report chart that displayed a custom float field. Reports
21919 Fixed a bug that prevented admins from running a report whose Advanced Filter statement consisted of more than 10 items. Reports
21955 Fixed a that caused certain characters in an SR's Activity field to be displayed improperly in reports. Reports
21995 Fixed a bug that prevented admins from using the Advanced Filter to filter report results for SRs where the Process Manager field is set to "None". Reports
22303 Fixed a bug that caused values of certain report filter drop-down lists to be unsorted and prevented the admins from narrowing the list with the Search bar. Reports
22303 Fixed a bug that prevented the search bar from narrowing the list of available options for certain filters in the Report form. Reports
22397 Fixed a bug that prevented accounts without an Advanced Reports license from running scheduled reports. Reports
16580 Fixed a bug that caused non-enabled admins to appear as available in Routing Rules. Routing Rule
22115 Tightened security around to access to pages that contained token logins. Security
23264 Tightened security surrounding validation of input in the Mobile search screen. Security
20503 Fixed a bug that prevented admins from deleting action items from the SR Actions list when an action item's workflow was deleted from a template. Service Desk
21327 Fixed a bug that prevented admins from filtering the SR Actions list by status with the Advanced filter. Service Desk
21503 Fixed a bug that allowed admins to delete a workflow from a sub-type, even when there were existing SRs using that workflow. Service Desk
22085 Fixed a bug that sometimes generated a log error when a Problem form was opened. Service Desk
22113 Fixed a bug that caused an action item approval to be logged as if it was performed by the Assigned To user, even when the action item was approved by someone else via an email sent to the assigned admin group. Service Desk
22321 Fixed a bug that sometimes prevented users from viewing action items assigned to their group when the user belonged to multiple groups. Service Desk
18156 Fixed a bug that displayed SLA measurements in negative percentages. SLA
21373 Fixed a bug that, under certain conditions, incorrectly displayed the filter condition for an advanced filter query in the SLA Measurements list. SLA
21567 Fixed a bug that sometimes prevented admins from saving schedules in task notifications. Tasks and Projects
21757 Fixed a bug that prevented the Dell Web Services add-on from updating existing Dell assets with the Dell information. Third-Party Integrations
22161 Fixed a bug that sometimes caused headings in the Main menu to disappear. User Interface
18537 Fixed a bug that prevented admins from importing companies that included an apostrophe in their names. User Management
20235 Fixed a bug that prevented admins from filtering an SR list by admin group with the Advanced Filter when the group's name ended with a space. User Management
20529 Resolved an issue that prevented admins from viewing assets for users with special characters in their names. User Management
21563 Fixed a bug that prevented users with long user names from logging in. User Management
21709 Fixed a bug that prevented certain characters from appearing in the print output of the User form or list. User Management
22227 Fixed a bug that prevented admins, who are limited to company data, from viewing company data in an SR when the admin did not have "Manage End Users and Companies" permission (this also covers Bug #22179). User Management
22507 Fixed a bug that prevented admins from creating groups with a quotation mark (") in the title. User Management