SysAid On-PremiseResolved Bugs - Spring 17

 

Release 17.2.04
Fix Bug Description Module/Tool
27815 Fixed a bug that prevented admins, who were using the internal SysAid RDS, from accessing the RDS tree in the RDS form. Network Discovery
Fix Bug Description Module/Tool
17395 Fixed a bug that caused SysAid to display certain date values in American format, even when European format was selected. Customization
27225 Fixed a bug that caused SysAid to upgrade the local MS SQL server even if it was not in use by SysAid. Upgrade
11835 Fixed a bug that prevented admins from accessing MDM with single sign-on. MDM
13500 Fixed a bug that caused lists in SysAid to hide all columns when an admin selected the Hide/Show divider and filtered one of the columns by multiple values. Help Desk
14763 Fixed a bug that caused News announcements in the End-User Portal to overflow the boundaries of the News section when an announcement contained a word made up of 29 or more characters. End-User Portal
15108 Fixed a bug that disabled an SR's Add a Note button when SysAid was running in Safari. UI
15626 Fixed a bug that sometimes prevented the agent from displaying recently installed services in an asset's service list. Asset Management
16348 Fixed a bug that, under certain conditions, prevented admins from sending MDM enrollment requests. MDM
16772 Fixed a bug within new assets and CIs that prevented fields from populating with the defined default value (this also covers bugs 25290, 25295, 25297, 25304, 25305, 25308, 25311, 25313, and 25314). Asset Managment
16772 Fixed a bug that prevented a template's default values from overwriting an SR's existing field values when an admin selected a new template in the SR. Help Desk
16783 Fixed a bug that, under certain circumstances, caused SRs submitted by users to be empty of content. End-User Portal
16917 Fixed a bug that caused SysAid to send duplicate action item notifications when an action item was reassigned. Service Desk
17768 Fixed a bug that sometimes caused assigned admins to receive duplicate workflow notifications. Service Desk
17924 Fixed a bug that caused the Potential Related Problems suggestions to load very slowly. Help Desk
18208 Fixed a bug that caused SRs generated by incoming emails containing an emoji to be empty of any content. Email Integration
18783 Fixed a bug that prevented the cursor from automatically focusing on the Search field when an admin would click Advanced Search in a field's drop-down list in the SR form. Help Desk
19048 Fixed a bug that allowed end users to access restricted categories when they selected templates that included those categories. End-User Portal
19530 Fixed a bug that sometimes prevented admins from saving an Agent Settings configuration as the default agent settings (this also covers bug #24198). Agent
19769 Fixed a bug that generated errors in the event log. Event Log
20071 Fixed a bug that caused a delay when admins selected categories for new SRs if the SR form included the Potential Related Problems field. Help Desk
20535 Fixed a bug that prevented the Missing Patches per Asset report from displaying the names of missing patches. Reports
20751 Fixed a bug in Internet Explorer and Microsoft Edge that caused SysAid to redirect to the defined homepage when an admin tried to select a custom date filter in the Report form. Reports
20905 Fixed a bug that prevented admins from running Task Activity reports that included the "#" column Reports
21035 Fixed a bug that sometimes caused the Category header in an Action Item report form to display an incorrect tool tip. Reports
21057 Fixed a bug that sometimes displayed lists with incorrect filters in the Dashboard. Dashboard
21131 Fixed a bug that caused the SR Activity report's Advanced Filter to display incorrect operators for the Service Record ID field. Reports
21139 Fixed a bug that allowed end users to select SR templates that were restricted to their companies. Help Desk
21173 Fixed a bug that prevented admins from receiving SR notifications when an end-user reply generated an SR status change. Email Integration
21853 Fixed a bug that sometimes prevented Task reports from displaying data in the Total Task Time column. Reports
22087 Fixed a bug that prevented LDAP-imported admins from logging in when their LDAP passwords contained certain special characters. LDAP Integration
22279 Fixed a bug that prevented admins from setting a custom logo as the Agent Desktop icon in scheduled agent deployments. Agents
22353 Fixed a bug that prevented admins from searching the Asset List by IP addresses in the Network field. Asset Management
22367 Fixed a bug that caused the SR Matrix page to freeze when an admin selected the Request User field as the vertical value in an account with many users. Analytics
22379 Fixed a bug that replaced an underscore in Category Name with a dash when displaying the category name in a report's Advanced filter. Reports
22407 Fixed a bug that caused Task notifications to generate two tickets instead of one. Tasks and Projects
22411 Fixed a bug that sometimes prevented SysAid from updating an asset's history version number when a change was saved on the asset. Asset Management
22419 Fixed a bug in the agent that prevented admins from monitoring Tomcat version 6 when it was installed on Windows. Agent
22717 Fixed a bug that sometimes caused the "Add to Favorites" label to disappear when an admin clicked the Favorites icon. Favorites
22821 Fixed a bug that prevented the $LinkToSub notification tag from linking to the relevant action item when the action item was unassigned. Service Desk
22971 Fixed a bug in the agent that sometimes caused the screen to freeze. Agent
22983 Fixed a bug that prevented SysAid from properly displaying a list of statusses to generate an End-User notification, when one of the statusses began with the letters "All". General
23041 Fixed a bug that generated an error when admins attempted to duplicate reports that were created in the old Reports module. Reports
23049 Fixed a bug that generated an error when admins attempted to duplicate custom reports. Reports
23051 Fixed a bug that sometimes prevented the My Reports screen from displaying certain items in the action menu. Reports
23069 Fixed a bug that sometimes caused uninstalled agents to be incorrectly displayed as being online. Agent
23110 Fixed a bug that prevented admins from searching the CI list by company. CMDB
23178 Fixed a bug that prevented admins from viewing Nagios information for their assets when using a non-SSL connection. Third-Party Integrations
23383 Fixed a bug that prevented a third-party integration's Test Connection button from generating a message to indicate that the integration was not properly connected. Third-Party Integrations
23407 Fixed a bug that positioned the Dashboard's Active Service Records graph in the top-left of its frame, instead of in the center. Dashboard
23409 Fixed a bug that sometimes caused SysAid to display the same sub type with different sets of fields for different users. Service Desk
23420 Fixed a bug that sometimes generated an error when an end user clicked the "Back" button from an action item in the End-User Portal. End-User Portal
23425 Fixed a bug that generated an error when admins undeployed the agent from computers running Windows XP. Agent
23468 Tightened security around the SysAid API. API
23568 Fixed a bug that caused the SysAid REST API to return incorrect values for the Task ID field when an admin used the "getSR" function. API
23588 Fixed a bug that caused Action Item custom lists to appear indented under the text "Sub Tab" instead of "Action items" in the drop-down menu on the Customize Lists page. Customization
23675 Fixed a bug that generated an error when admins tried to access the dashboard in accounts without the Advanced Reports module. Analytics
23746 Fixed a bug that prevented custom columns, created in one instance of SysAid, from being displayed in another instance. Customization
23790 Fixed a bug that prevented SysAid from changing an SR's SLA when the SR's Request User was changed to a user with a different SLA. SLA
23846 Fixed a bug that prevented SysAid from applying email rules to very long emails. Email Rules
24009 Fixed a bug that prevented SysAid from properly implementing an admin's modifications to a workflow tab. Service Desk
24028 Fixed a bug that prevented the End-User Portal from displaying certain Incident templates, when no third-level category is selected for that template. End-User Portal
24047 Fixed a bug that caused the agent to display the registry key instead of the registry value. Agent
24061 Fixed a bug that sometimes caused the Service Agreements list to display a blank page. SLA
24107 Fixed a bug that caused the Mobile app to crash when an admin selected My Incidents. Mobile App
24211 Fixed a bug that prevented admins from changing agent settings from the Asset list. Agent
24243 Fixed a bug that prevented users, who don't have full SysAid admin permissions, from organizing project tasks in a Gantt chart. Tasks and Projects
24248 Fixed a bug that prevented SysAid from automatically adding the contents of an incoming email, whose subject includes an SR ID number, to that SR's Notes field if it was not a reply to a previous email. Email Integration
24256 Fixed a bug that caused assets to use the default RDS when the agent settings were modified for those assets. Asset Management
24265 Fixed a bug that caused links to appear repeatedly in an SR that was created from a template containing the link. Service Desk
24269 Fixed a bug that prevented MSI deployment from working. Agent
24324 Fixed a bug that generated an error when admins using SysAid Basic edition attempted to add additional email profiles. Email Integration
24332 Fixed a bug that prevented admins from installing the Mac agent on the Sierra OS. Agent
24342 Fixed a bug that allowed multiple items in certain drop-down lists to contain duplicate values. Help Desk
24413 Fixed a bug that generated an error when admins attempted to add a new schedule to an agent deployment plan while using European date format. Agent
24419 Fixed a bug that caused lists, which were set to display the first 1000 items, to indicate that they were displaying 1001 items. User Interface
24443 Fixed a bug that stopped Ping Monitoring from automatically pinging SNMP-discovered assets. Monitoring
24519 Fixed a bug that sometimes prevented admins from limiting an SR status to multiple user groups. Customize
24569 Fixed a bug that sometimes allowed admins to access restricted categories (this also covers bug #24503). Categories
24624 Fixed a bug that allowed end users, without the necessary permissions, to download recently-run reports if they had the report URL. Reports
24733 Fixed a bug that caused messages inviting users to a new RC Session to be incorrectly titled "Chat Invitation." Remote Control
24790 Fixed a bug that generated an error when admins tried to edit a custom notification containing a large amount of text. Customization
24797 Fixed a bug that allowed admins to add line breaks to a notification's subject line. Notifications
24870 Fixed a bug that prevented the agent from displaying an asset's OS version when the asset was running macOS 10.12 Sierra. Asset Management
24874 Fixed a bug that prevented emails from being deleted from the incoming email integration inbox. Email Integration
24882 Fixed a bug that sometimes caused SysAid to generate an anti-virus error when admins tried to download the Mac agent. Agent
24903 Fixed a bug that prevented the agent from displaying an asset's OS version. Asset Management
24941 Fixed a bug that prevented email integrations from processing calendar invitations. Email Integrations
24982 Fixed a bug that caused SysAid to unnecessarily indent text that appeared in drop-down fields. GUI
24998 Fixed a bug that sometimes caused proxy settings to apply to an agent deployment when no proxy settings were configured. Agent
25031 Fixed a bug that sometimes prevented the defined agent hotkey from working. Agent
25118 Fixed a bug that sometimes caused the Remote Control module to send confirmation requests to end users who were not logged in (this also covers bug 25122). Remote Control
25211 Fixed a bug that sometimes prevented admins from sorting SRs by Request User. Help Desk
25255 Fixed a bug that prevented LDAP-integrated users from opening the chat window. Chat
25269 Fixed a bug that generated an error when the agent attempted to reach a URL whose protocol was changed from http to https. Agent
25317 Fixed a bug that caused BI Analytics to miscalculate SLA breaches. BI Analytics
25319 Fixed a bug that prevented BI Analytics from applying the selected admin group to the Measurement graph in the Currently Active SRs Overview sheet. BI Analytics
25385 Fixed a bug that generated an error message when users who were running Tomcat version 7.0.73 attempted to open a URL that included the "${}" symbol. General
25387 Fixed a bug that caused agents to display a computer's original name instead of its updated name. Asset Management
25534 Fixed a bug that prevented the agent from displaying the version of Internet Explorer on a computer that was running WIndows Server 2008. Asset Management
25630 Fixed a bug that disabled agents that didn't communicate with the SysAid server for 60 consecutive days even if the agents had communicated with the RDS in that time. Agent
25640 Fixed a bug that prevented admins from changing the position of an email rule on the Email Rules list. Email Integration
25652 Fixed a bug that prevented admins from connecting to Nagios, via the Nagios third-party integration, using the HTTPS protocol. Third-Party Integrations
25744 Fixed a bug that prevented admins from scanning devices using SNMP version 3. Asset Management
25819 Fixed a bug that prevented email integration from generating SRs when certain emojis were included in the body of the incoming email (this also covers bug #25826). Email Integration
26066 Tightened security in regards to access to SRs via URL parameters. Help Desk
26361 Fixed a bug that sometimes prevented email integration from generating SRs when certain emojis were included in the subject of the incoming email. Email Integration
26448 Fixed a bug that generated an error when an admin tried to select a value for the Assigned To field in a new routing rule. Routing Rules