SysAid On-PremiseResolved Bugs - Summer 17

 

Release 17.3.58
Fix# Bug Description Module/Tool
21725 Fixed a bug that sometimes caused the operating times not to work when one of the times was set to 12:00 AM (this also covers bug #31266). Help Desk
26709 Fixed a bug that prevented LDAP integration from associating LDAP users with user groups, when there was a long chain of nested groups in the Active Directory. LDAP Integration
27292 Fixed a bug that prevented admins without Modify Inventory permissions to view activities in the Asset Activity log (this also covers bug #31267). Asset Management
27799 Fixed a bug that prevented LDAP integration from working when an Active Directory contained many users. LDAP Integration
28437 Fixed a bug that prevented admins from adding angular brackets (< >) to an SR's Notes field. Help Desk
30327 Fixed a bug that prevented admins from accessing the Suppliers list when it contained more than 100 suppliers (this also covers bug #31269). Asset Management
30719 Fixed a bug that prevented admins who were running SysAid on an Oracle database from enabling TeamViewer Embedded. TeamViewer Embedded
30780 Fixed a bug that, under specific circumstances, prevented LDAP-imported admins from saving updates to change requests (this also covers bug #31271). LDAP Integration
Fix# Bug Description Module/Tool
26323 Fixed a bug that prevented admins from opening a filtered SR list when they drilled down on a data point in the dashboard. Analytics
26604 Fixed a bug that caused Patch Management to stop working after an admin restarted an agent service that was connected to an RDS. Patch Management
26709 FIxed a bug that sometimes prevented LDAP integration from importing users, who were members of certain groups in the active directory, into corresponding groups in SysAid. LDAP Integration
26793 Fixed a bug that prevented admins from opening the selection window for an SR's CC field. Help Desk
26797 Fixed a bug that prevented admins from opening selection windows using a Browse button. General
25022 Implemented performance enhancement to prevent occasional system slow-downs. General
26134 Fixed a bug that prevented the User field, in the Asset form, from automatically populating. Asset Management
25971 Fixed a bug that caused timers to continue running outside of defined operating hours. Help Desk
27384 Fixed a bug that caused an empty window to appear when admins clicked the Print icon in the SR form. Help Desk
27430 Fixed a bug that caused SysAid to display certain date values in American format, even when European format was selected. Customization
21121 Fixed a bug that prevented admins from sending scheduled reports to email addresses that included hyphens or multiple dots in a row. Reports
22907 Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection. Reports
23551 Fixed a bug that caused messages sent from a request to display the template number, instead of the SR number, in its subject, when the request was converted from an incident. Helpdesk
26597 Fixed a bug that prevented admins from editing a custom list when they created a custom SR list and a custom Action Item list with identical list names. Helpdesk
27594 Fixed a bug that prevented the Event log from displaying the time in the Date/Time field. Monitoring
27612 Fixed a bug that prevented the CI list from displaying icons in the CI Type column. CMDB
28100 Fixed a bug that prevented admins from accessing the Service Actions list when the advanced filter included one of the multiple values selected in one of the lists column values. Help Desk
28246 Fixed a bug that prevented LDAP integration from supporting user filters with a large amount text. LDAP Integration
27672 Fixed a bug that prevented admins from running new WMI or SNMP scans. Network Discovery
27690 Fixed a bug that prevented users from opening the End-User portal by pressing the hotkey on a Mac computer. Agent
27739 Fixed a bug that prevented admins who were running the Mac agent from opening an SR after clicking on the desktop shortcut. Agent
27834 Fixed a bug that prevented end users from manually resetting their passwords. Password Services
28038 Fixed a bug that prevented admins from undeploying agents via the RDS. Agent
28360 Fixed a bug that prevented admins from applying a static filter, that included the value $loginuser$, to an LDAP integration. LDAP Integration
28081 Fixed a bug that prevented admins from accessing assets from the asset list. Asset Management
28358 Fixed a bug that generated an error in the logs when an admin using TeamViewer Embedded Service created a new user in SysAid. User Management
18802 Fixed a bug that caused the SysAid Agent Version field to display an incorrect build number (this bug covers bug# 20359). Agent
27182 Fixed a bug that, under certain circumstances, prevented admins from running SR and CI reports when the advanced filter includes a query that filters the report by category. Reports
28155 Fixed a bug that prevented supervisers from accessing their employees' SRs in the End-User Portal. End-User Portal
28220 Fixed a bug that prevented LDAP users from selecting other users to add to the To field in the Send Messages window. Email Integration
28285 Fixed a bug that caused SysAid to only generate an error message the first time an admin attempted to create SR templates without a template name. SR Template
28408 Fixed a bug that caused SysAid to shift the focus to the first action item in a workflow when an admin selected a value from the Project drop-down list. Service Desk
28549 Fixed a bug that prevented the static filter from working when its query contained double quotes. General
28690 Fixed a bug that generated a string error in the legend of the SRs Over Time per Dimension chart in BI Analytics when an admin viewed the chart in full screen. BI Analytics
24267 Fixed a bug that prevented imported companies from appearing in various selection windows and drop-down menus. User Management
24638 Fixed a bug that prevented admins from sending emails from SysAid when the CC field contained a badly formatted email address. Email Integration
27820 Fixed a bug that prevented SysAid from displaying CI Type icons in the CI list. CMDB
28768 Fixed a bug that prevented admins from attaching a file to a knowledge base article. Knowledge Base
28780 Fixed a bug that prevented updates from appearing in the SNMP Scan console. Network Discovery
28858 Fixed a bug that prevented the WMI Scan log from updating with details of scans of large IP ranges. Network Discovery
28877 Fixed a bug that prevented admins from setting the combination of H+CTRL+ALT as the hotkey. Agent
29019 Fixed a bug that prevented admins from changing the value of the "Assigned To" field in disabled action items (this also covers bug#29060). Service Desk
29057 Fixed a bug that prevented admins from saving the selection to "Use System Proxy Settings" in MSI installations. Network Discovery
29126 Fixed a bug that prevented user custom columns from appearing in the attribute mapping drop-down menu in LDAP Integration. LDAP Integration
28595 Fixed a bug that prevented the Asset list from limiting the number of displayed assets to 1000, when admins clicked "Show All." Asset Management
27301 Fixed a bug that prevented admins from changing the RDS for multiple assets from the asset list when admins selected assets from with different sources. Asset Management
27497 Fixed a bug that caused SysAid to display the American date format in certain places, even when the European date format was selected. Customization
30358 Fixed a bug that, under specific circumstances, prevented SysAid from running scheduled user import jobs. User Management
30653 Fixed a bug that prevented TeamViewer Embedded from retrieving a new license when the current license expires. Third-Party Integrations