SysAid On-PremiseResolved Bugs - SysAid 18

 

Release 18.1.54
Fix# Bug Description Module/Tool
33547 Fixed a bug that sometimes caused the install names to become invisible. Asset Management
33663 Fixed a bug that caused latency in saving service records when push notifications is enabled. Help Desk
28437 Fixed a bug that prevented admins from adding angular brackets (< >) to an SR's Notes field. Help Desk
22519 Fixed a bug that caused SRs, which were automatically generated by failed patches, to be empty of content. Patch Management
32196 Fixed a bug that prevented users from renewing Apple device's iOS certificate for MDM. MDM
23778 Fixed a bug that caused escalation rules to send notifications even when the rule was configured not to. Help Desk
21053 Fixed a bug that caused SR Activity reports to include unsaved activities in the report results. Reports
32151 Fixed a bug that caused agent .dll files to not be digitally signed. Agent
17377 Fixed a bug that allowed admins to archive or restore a child ticket. Help Desk
25539 Fixed a bug that allowed a notification's Subject field to contain a very high number of characters and line breaks. Notifications
25937 Fixed a bug that prevented the SysAid agent from reporting its last access time. Agent
29639 Fixed a bug that prevented categories from loading associated templates after a template had already been loaded in the request submission form in the Self-Service Portal Self-Service Portal
30456 Fixed a bug that caused the Self-Service Portal to continually refresh when logged-in users, or groups they belonged to, contained an apostrophe (') in the user or group name. Self-Service Portal
31792 Fixed a bug that caused users to receive SR notifications that should have been excluded by filters. User Management
16399 Tightened security around downloading attachments from knowledge base articles and service records. Security
21725 Fixed a bug that sometimes caused the operating times not to work when one of the times was set to 12:00 AM. Help Desk
28686 Fixed a bug that caused the Overdue status to be applied to action items whose due date had not yet passed. Service Desk
30530 Fixed a bug that caused the Software Product list and form pages to load very slowly when there were many software products in the system. Asset Management
31411 Fixed a bug that prevented end users from updating the My Settings page, when the Language field was not displayed. Self-Service Portal
21721 Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11. Reports
24755 Fixed a bug that, under certain circumstances, prevented SysAid from sending emails when the CC field contained an invalid email address. Email Integration
26709 Fixed a bug that prevented LDAP integration from associating LDAP users with user groups, when there was a long chain of nested groups in the Active Directory. LDAP Integration
27292 Fixed a bug that prevented admins without Modify Inventory permissions to view activities in the Asset Activity log. Asset Management
28051 Fixed a bug that prevented SysAid from displaying Agent Settings data for agents that were deployed from the Asset list. Agent
28051 Fixed a bug that prevented admins from accessing the Agent Settings dialog in the Asset List for assets that were discovered via WMI scan. Network Discovery
29282 Fixed a bug that caused timers to run outside of the operating hours for Australian time zones. Help Desk
29522 Fixed a bug that prevented SysAid from displaying the Responsible Admin field as an option that can be automatically populated in Action Item Attributes. Service Desk
29585 Fixed a bug that sometimes caused incidents to be submitted as requests when a new template was loaded in the incident form in the Self-Service Portal. Self-Service Portal
30156 Fixed a bug that prevented admins from downloading attachments from action items. Service Desk
30433 Fixed a bug that prevented admins from viewing network mapping via the RDS. RDS
30450 Fixed a bug that prevented end users from setting answers to their security questions on the My Settings page. Password Services
30470 Fixed a bug whereby SysAid did not always display the requested list of assets when the admin clicked the "Show Assets Using This Software" link in the Software Products form. Performance
30585 Fixed a bug that caused the SR submission process to take a long time when there were many SRs in the system. Asset Management
30753 Fixed a bug that sometimes caused templates in SysAid to be incorrectly modified by specific emails sent to the Incoming Email Integration inbox. Email Integration
30780 Fixed a bug that, under specific circumstances, prevented LDAP-imported admins from saving updates to change requests. LDAP Integration
31118 Fixed a bug that routed users in Guest mode to the End-User Portal, when they were supposed to be routed to the Self-Service Portal. Self-Service Portal
31272 Fixed a bug that prevented admins from creating more than 100 user groups. User Management
31389 Fixed a bug that prevented admins from editing toolbox items when the language was set to Italian. Self-Service Portal
31625 Fixed a bug that prevented users from being able to log in to SysAid via ADFS integration. Self-Service Portal
31627 Fixed a bug that sometimes caused users to be imported from LDAP without any of their data when the user contained an empty custom field in the active directory. LDAP Integration
31886 Fixed a bug that prevented admins from customizing the Self-Service Portal's Scoreboard widget when SysAid contained a custom SR field with an apostrophe in its name. Self-Service Portal
31890 Fixed a bug that prevented Routing Rules from properly functioning. Help Desk
32102 Fixed a bug that prevented admins from depoying the agent if the SysAid server URL was using the https protocol. Agent
32122 FIxed a bug that prevented SR form URLs, which were customized with group parameters, from functioning properly. Help Desk
9879 Fixed a bug that displayed the name of the ${assetCompany} variable tag instead of the field caption when the field contained no value. Notifications
14765 Fixed a bug that caused the SR Status Settings page to crash when an admin deleted a status that was selected in an Exclude list. Help Desk
18086 Fixed a bug that prevented escalation rules from running on SRs with categories containing a slash character (/) in the title. Help Desk
18194 Fixed a bug that prevented add-ons from being updated when admins clicked the Refresh Integrations link in the My Apps page, when SysAid was running on a Windows environment. Third-Party Integrations
21485 Fixed a bug that prevented admins from filtering the SR list by specific companies. Help Desk
21721 Fixed a bug that sometimes prevented admins from saving modifications to a report's advanced filter when the admin was running SysAid in IE11. Reports
22339 Fixed a bug that sometimes enabled a category for all SR types when an admin only enabled it for a single SR type from the Category list. Help Desk
22399 Fixed a bug that prevented admins without SysAid Administrator permissions from accessing company information on the SysAid mobile app. Mobile
23611 Fixed a bug that caused email integration to generate SRs with categories set to blank instead of "please select a category" when the category field in the email rule was set to "do no change." Email Rules
23636 Fixed a bug that generated a log error when an admin enabled the SysAid Barcode add-on. Third-Party Integration
25533 Fixed a bug that sometimes prevented admins from broadcasting messages to online users. Help Desk
26421 Fixed a bug that prevented admins from limiting a specific value of an SR list field to a user group whose name includes an ampersand symbol (&). Help Desk
26515 Fixed a bug that caused certain list fields to display incorrect values when end users opened SRs in the Self-Service Portal. Self-Service Portal
26768 Fixed a bug that allowed the automatic screenshot taken by the hotkey to be accessed via URL by non-logged in users. Help Desk
27447 Fixed a bug that prevented end users from changing the value of user fields in SRs in the Self-Service Portal. Self-Service Portal
28079 Fixed a bug that caused duplicate asset records when agents were deployed on the assets via WMI. Agent
28347 Fixed a bug that caused SysAid to exclude a logo from generated reports. Reports
28376 Fixed a bug that caused the default text in the TeamViewer Embedded notification to include incorrect text. TeamViewer Embedded
28459 Fixed a bug that prevented admins from switching an agent's setting configuration from one without the desktop shortcut to one with the shortcut. Agent
28605 Fixed a bug that prevented admins from disabling the hot key for agents installed via MSI. Agent
28654 Fixed a bug that caused patch policies to reboot patched machines immediately after deploying patches instead of at the time defined in the policy. Patch Management
28712 Fixed a bug that sometimes caused the Template Name field to appear repeatedly in every sub-type. Help Desk
28837 Fixed a bug that sometimes caused admins to receive a prompt to reassign an SR they are closing to themselves when they were already assigned to that SR. Help Desk
28842 Fixed a bug that caused SRs generated by the Nagios integration, containing a percent symbol (%) in the title or description, to contain no content in the title or description fields when opened by an admin. Third-Party Integration
28892 Fixed a bug that caused the event log for enabling or disabling Office 365 to display the incorrect submodel. Third-Party Integration
29084 Fixed a bug that caused lists to crash when they were filtered by a category that contained a quote symbol ("). Help Desk
29121 Fixed a bug that caused SysAid to display lists not in alphabetical order in the Custom List page. Customization
29127 Fixed a bug that, under certain conditions, caused the widget on the bottom of the Self-Service Portal to appear twice. Self-Service Portal
29158 Fixed a bug that caused the profile menu for guest users to display an option to logout instead of login. General
29216 Fixed a bug that prevented the search functionality in the Self-Service Portal from working when the system contained more than 1024 categories. Self-Service Portal
29220 Fixed a bug that caused assets to open within an End-User Portal frame when accessed via My Desktop in the Self-Service Portal. Self-Service Portal
29253 Fixed a bug that caused the date picker for a custom date field, in the Self-Service Portal's My Settings page, to open downward instead of upward, when the field was positioned on the bottom of the page. Self-Service Portal
29279 Fixed a bug that prevented LDAP users from changing their password with Password Self-Service. Password Self Service
29393 Fixed a bug that caused the top of the Notes dialog box to be hidden by the header bar in the Self-Service Portal. Self-Service Portal
29408 Fixed a bug that prevented the Template drop-down list in the Self-Service Portal from displaying request templates without sub-categories. Self-Service Portal
29424 Fixed a bug that caused data entry windows to be cut off by the Self-Service Portal toolbar. Self-Service Portal
29429 Fixed a bug that, under certain conditions, allowed users to access templates whose categories were limited to specific groups that the users did not belong to. Self-Service Portal
29488 Fixed a bug that prevented admins from changing the order in which toolbox items were displayed in the Self-Service Portal. Self-Service Portal
29556 Fixed a bug that sometimes prevented changes to the translation file from appearing in other instances of the same account. Customization
29632 Fixed a bug that sometimes prevented the agent from displaying the option to record a video attachment when an SR was opened using the agent hot key. Agent
29771 Fixed a bug that sometimes caused the agent to assign a hotkey based on a previous agent deployment, when the most recent agent deployment was via MSI. Agent
29901 Fixed a bug that caused a host configuration wizard to appear the first time admins initiated a TeamViewer session on an asset. TeamViewer Embedded
30124 Fixed a bug that auromatically and incorrectly assigned SRs to the user who happens to be logged-in when: (1) the SR was generated by the API and (2) the SR contained a value of "0" in the Responsibility field. API
30253 Fixed a bug that prevented admins from accessing Password Services when the End-User Portal was disabled. Password Services
30308 Fixed a bug that caused the End-User Portal to be opened when an admin clicked "Self-Service Portal" in the profile menu, if both the End-User Portal and Self-Service Portal were enabled. Self-Service Portal
30474 Fixed a bug that limited end users from submitting incidents/requests because they were members of a group that was not specified in the group-permission field (even though the users' company was granted permission). Self-Service Portal
30647 Fixed a bug that replaced the SR "#" prefix with the word "No" when the language was set to French or French Canadian. Customization
30653 Fixed a bug that prevented TeamViewer Embedded from retrieving a new license when the current license expired. Third-Party Integrations
30699 Fixed a bug that prevented the Trello integration from working. Third-Party Integration
31240 Fixed a bug that sometimes prevented the TeamViewer Embedded pop-up from displaying on certain end-user machines. TeamViewer Embedded
31385 Fixed a bug that incorrectly allowed admins to add the Asset ID field to Scoreboard lists in the Self-Service Portal. Self-Service Portal
31533 Fixed a bug that prevented admins from disabling the News widget in the Self-Service Portal (this also covers bug #31544). Self-Service Portal
31989 Tightened security around end-user access to the system. Security
31998 Fixed a bug that, in certain circumstances, prevented logged-in users from accessing the End-User Portal via a URL. End-User Portal
32139 Fixed a bug that sometimes prevented SysAid from properly calculating due dates. Help Desk
29630 Fixed a bug that preventing the Update Asset Data and Update Now buttons from working for SNMP devices. Asset Management
31322 Fixed a bug that caused SysAid to generate incorrect ID numbers for new software products. Asset Management
32313 Fixed a bug that prevented admins from deploying the SysAid agent via the SysAid Tools deployment method. Agent