SysAid On-PremiseRelease Notes - Spring 17


Release 17.2.03
FR# Description Module/Tool
23559 The Agent Settings dialog box no longer contains the Generate Random Asset ID check box, reflecting the recent change in how SysAid creates asset IDs. Agent
24231 Admins can deploy agents from the Asset list to WMI discovered assets. Agent
25104 The feature that automatically disables agents that don't communicate with the SysAid server for 60 consecutive days has been extended to include Mac agents. Agent
25315 Fixed a bug that prevented admins from deploying the agent when they tried to customize the desktop icon. Agent
23821 The Agent Deployment Plan list provides an enhanced UI for scheduling agent deployments. Agents
23823 Agent Settings Management allows admins to save Agent Settings configurations and apply them to new and existing agent deployments. Agents
24032 Admins can select an Agent Setting configuration from the RDS deployment page to apply to all agents in that deployment. Agents
21821 A new video summary report, sung by SysAid's Joe The IT Guy, is available in the Animated Summary page. Analytics
11208 The agent now identifies Internet Explorer in the Software Products list. Asset Management
11994 The Operating System Architecture field indicates if an asset is running a 64 or 32-bit operating system. Asset Management
22111 Vendor Management allows admins to configure the system to automatically connect an asset with its manufacturer. Asset Management
22859 Credential Management allows admins to store credentials for all the domains they need to access, and automatically apply those credentials when they deploy the agent via the RDS. Asset Management
24025 To edit agent settings for assets, admins must select an Agent Setting configuration from the "More" option in the Asset list. Asset Management
25965 Admins can select a credentials set to write information onto SNMP devices. Asset Management
25320 Admins can access more breakdowns in the Aging graph within BI Analytics. BI Analytics
25322 The Aging pivot chart in BI Analytics now includes data from the Location field. BI Analytics
25911 Minor changes were made to the BI Analytics user interface. BI Analytics
26086 The new SR by Hour sheet is available in BI Analytics. BI Analytics
23014 The new Internal Attribute Name field in custom columns displays the way the column name is represented in the code. Customization
24522 Admins now access custom notifications in a new list/form interface that includes a notification's subject and body in the same form. Customization
22093 SysAid supports the EWS protocol for email integration and calendar sync. Email Integration
25819 By default, SysAid will remove emojis from emails that generate new SRs. Email Integration
24420 Lists in the End-User Portal display only the first 1000 items to increase the lists' load speed. End-User Portal
25829 The settings in the End-User Portal settings page have been reordered. End-User Portal
25057 Upgraded the Open SSL version. General
27097 Updated the EULA to accomodate our new Annual Mode offering (see sections 7.1 and 7.2 in the EULA for updates). General
27203 For improved performance, lists display only the first 1000 items. General
22938 LDAP integration now includes the option to automatically disable LDAP-imported admins that are no longer available in the AD. LDAP Integration
24957 The SysAid Cloud Helpdesk mobile app has been renamed to "SysAid Helpdesk." Mobile App
24524 SysAid Barcode app is now available for Android devices. Mobile Application
18934 Credentials Management supports all encryption and authentication methods offered by SNMPv3. Network Discovery
24284 The WMI Scan list provides an enhanced UI for scheduling WMI scans to discover assets. Network Discovery
24297 The SNMP Scan list provides an enhanced UI for scheduling SNMP scans to discover assets. Network Discovery
27216 Admins can modify multiple fields from the Agent Deployment Plan list. Network Discovery
8829 Domain users with specific permissions can activate Password Services, even if they are not domain administrators. Password Services
24059 Patch Management licenses are set to automatically update when the agent is upgraded to the most recent version. Patch Management
23848 Significant increase in load speed for lists containing a large amount of entries. Performance Enhancements
22625 Admins can deploy and undeploy agents via the RDS directly from the SysAid interface. RDS
23804 A message alerts admins as to which of their RDSs must be upgraded to allow for compatibility with the new agent deployment method. RDS
21775 Admins can save the filters for Custom Reports in the My Reports tab. Reports
21779 Admins can duplicate reports from the My Reports list. Reports
22773 Admins can duplicate reports from the Report list. Reports
22907 Fixed a bug that prevented the Advanced Filter in the Report form from dynamically changing relative dates to match the original selection. Reports
23581 When an admin creates a new change SR, the available template options are displayed in alphabetical order. Service Desk
21359 The Slack integration allows admins to create a Slack channel from an SR, pull Slack data into SysAid, post to a Slack channel from SysAid and use Slack slash commands to create SRs or link a Slack channel to an SR. Third-Party Integrations







SysAid Spring 17 Edition
On-Premise Upgrade


Windows (Upgrade)



Linux (Upgrade)





  • To upgrade to SysAid Spring 17, you must be running SysAid 15.2 or higher.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • You can only use the 64-bit Windows upgrade if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade. If it is incorrect you will be prompted, and then simply install the 32-bit upgrade.
  • To run SysAid release 9.0 and higher for Linux/Unix/Mac, you must have SUN Java 1.7 or higher and Tomcat 7 installed on the SysAid server.
  • SysAid's Patch Management capabilities require the latest versions of the SysAid agent and the RDS to be running on the machines you want to patch.




RDS Installation


If you are using RDS, upgrade to the latest version: