| FR# | Description | Module/Tool |
|---|---|---|
| 26745 | For improved performance, the Asset list loads only 1000 assets at a time. | Asset Management |
| 28434 | For improved performance, actions performed on more than 50 assets simultaneously in the Asset list are run in the background. | Asset Management |
| 26657 | More options were added to the Open SR Overview chart in BI Analytics. | BI Analytics |
| 27142 | For increased color consistency, BI Analytics now uses a fixed color palette to display values in the bar chart in the "SLA Closure Times Overview" sheet . | BI Analytics |
| 28083 | Added two new and customizable charts for measuring SRs by Custom List fields in BI Analytics. | BI Analytics |
| 28344 | SysAid uses the Admin Display Name field instead of the User Name field as the default for BI Analytics chart. | BI Analytics |
| 28345 | BI Analytics displays a timestamp on the first sheet indicating your most updated SR displayed in the BI Analytics data. | BI Analytics |
| 28653 | BI Analytics graphs now support relative dates such as last month, this month, etc. | BI Analytics |
| 27028 | Admins can select to restrict access to knowledge base articles based on existing category permissions. | Help Desk |
| 26210 | Added the Last Login Time and Last Login User fields to the LDAP Integration list. | LDAP Integration |
| 27325 | LDAP integration appears in a new List and Form interface for an improved user experience. | LDAP Integration |
| 27330 | Admins select predefined credentials to access LDAP integration instead of entering a username and password. | LDAP Integration |
| 27660 | The LDAP options for enabling and scheduling an integration can be configured separately for each individual integration. | LDAP Integration |
| 27847 | Added the Domain Display Name field to the LDAP integration form. | LDAP Integration |
| 26854 | Admins are now allowed the option to not encrypt the communication between the RDS and SNMP devices in their network during the network discovery process. | Network Discovery |
| 27392 | Admins can modify multiple fields from the Agent Deployment Plan list. | Network Discovery |
| 22021 | Password Services now comply with the minimum age and history requirements when users manually reset their passwords. | Password Services |
| 25377 | The list of software products in Patch Management policies continuously updates with newly available products. | Patch Management |
| 27993 | Enhanced security around event logs. | Security |
| 28028 | Enhanced security around password input fields. | Security |
| 28031 | Enhanced security around SysAid's URL parameters. | Security |
| 28210 | Admins can enable SysAid's new Self-Service Portal to replace the End-User Portal. The Self-Service Portal includes many new features including: - Brand new user interface - Codeless customization of themes, banners, and toolbox items - New SR scoreboard for end-users - And more... |
Self-Service Portal |
| 13888 | Added the Template Name field to SysAid templates to allow admins to separate the displayed name of a template from the default title for SRs generated from the template. | Service Desk |
| 24428 | Updated interface for SMS integration allows admins more options for SMS providers and more control in configuring their integration. | SMS Integration |
| 28554 | Amazon Web Services SNS has been added to the list of providers available in SMS integration. | SMS Integration |
| 28732 | Clickatell SMS Platform has been added to the list of providers available in SMS integration. | SMS Integration |
| 26863 | The Third-Party Integrations page was split into a My Apps page, which contains add ons and integrations that admins have already acquired, and a Marketplace page where admins can browse and acquire the add-ons and integrations they want. | Third-Party Integrations |
| 26846 | TeamViewer Embedded allows admins to harness TeamViewer capabilities to launch attended and unattended RC sessions from within SysAid. No TeamViewer account needed. Other features include: - Ability to initiate a session directly from an SR form or an asset record - Specialized license designed to optimize your usage and accmodate the RC needs of all your admins - automatically generated activities for each session - and more... |
TeamViewer Embedded |
| 27896 | The Shibboleth integration allows for SSO between Shibboleth and SysAid. | Third-Party Integrations |
Notes:
RDS Installation
If you are using RDS, upgrade to the latest version: