SysAid On-PremiseRelease Notes - Summer 17


Release 17.3.57
FR# Description Module/Tool
26745 For improved performance, the Asset list loads only 1000 assets at a time. Asset Management
28434 For improved performance, actions performed on more than 50 assets simultaneously in the Asset list are run in the background. Asset Management
26657 More options were added to the Open SR Overview chart in BI Analytics. BI Analytics
27142 For increased color consistency, BI Analytics now uses a fixed color palette to display values in the bar chart in the "SLA Closure Times Overview" sheet . BI Analytics
28083 Added two new and customizable charts for measuring SRs by Custom List fields in BI Analytics. BI Analytics
28344 SysAid uses the Admin Display Name field instead of the User Name field as the default for BI Analytics chart. BI Analytics
28345 BI Analytics displays a timestamp on the first sheet indicating your most updated SR displayed in the BI Analytics data. BI Analytics
28653 BI Analytics graphs now support relative dates such as last month, this month, etc. BI Analytics
27028 Admins can select to restrict access to knowledge base articles based on existing category permissions. Help Desk
26210 Added the Last Login Time and Last Login User fields to the LDAP Integration list. LDAP Integration
27325 LDAP integration appears in a new List and Form interface for an improved user experience. LDAP Integration
27330 Admins select predefined credentials to access LDAP integration instead of entering a username and password. LDAP Integration
27660 The LDAP options for enabling and scheduling an integration can be configured separately for each individual integration. LDAP Integration
27847 Added the Domain Display Name field to the LDAP integration form. LDAP Integration
26854 Admins are now allowed the option to not encrypt the communication between the RDS and SNMP devices in their network during the network discovery process. Network Discovery
27392 Admins can modify multiple fields from the Agent Deployment Plan list. Network Discovery
22021 Password Services now comply with the minimum age and history requirements when users manually reset their passwords. Password Services
25377 The list of software products in Patch Management policies continuously updates with newly available products. Patch Management
27993 Enhanced security around event logs. Security
28028 Enhanced security around password input fields. Security
28031 Enhanced security around SysAid's URL parameters. Security
28210 Admins can enable SysAid's new Self-Service Portal to replace the End-User Portal. The Self-Service Portal includes many new features including:
- Brand new user interface
- Codeless customization of themes, banners, and toolbox items
- New SR scoreboard for end-users
- And more...
Self-Service Portal
13888 Added the Template Name field to SysAid templates to allow admins to separate the displayed name of a template from the default title for SRs generated from the template. Service Desk
24428 Updated interface for SMS integration allows admins more options for SMS providers and more control in configuring their integration. SMS Integration
28554 Amazon Web Services SNS has been added to the list of providers available in SMS integration. SMS Integration
28732 Clickatell SMS Platform has been added to the list of providers available in SMS integration. SMS Integration
26863 The Third-Party Integrations page was split into a My Apps page, which contains add ons and integrations that admins have already acquired, and a Marketplace page where admins can browse and acquire the add-ons and integrations they want. Third-Party Integrations
26846 TeamViewer Embedded allows admins to harness TeamViewer capabilities to launch attended and unattended RC sessions from within SysAid. No TeamViewer account needed.

Other features include:
- Ability to initiate a session directly from an SR form or an asset record
- Specialized license designed to optimize your usage and accmodate the RC needs of all your admins
- automatically generated activities for each session
- and more...
TeamViewer Embedded
27896 The Shibboleth integration allows for SSO between Shibboleth and SysAid. Third-Party Integrations






Windows (Upgrade)



Linux (Upgrade)

Beta version available.
Contact for details




  • To upgrade to SysAid Summer 17, you must be running SysAid 16.3 or higher.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • You can only use the 64-bit Windows upgrade if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade. If it is incorrect you will be prompted, and then simply install the 32-bit upgrade.
  • To run SysAid release 9.0 and higher for Linux/Unix/Mac, you must have SUN Java 1.7 or higher and Tomcat 7 installed on the SysAid server.
  • SysAid's Patch Management capabilities require the latest versions of the SysAid agent and the RDS to be running on the machines you want to patch.




RDS Installation


If you are using RDS, upgrade to the latest version: