SysAid On-PremiseRelease Notes - SysAid 15


Release 15.2.05
FR# Description Module/Tool
17728 Added a default add-on icon to the Third Party Integration page linked to more infomation on obtaining add-ons. Integrations
FR# Description Module/Tool
14042 Now admins can change the character or characters used as the SR Prefix. Customization
17033 Notes and attachments added to an SR in the End-User Portal are now only saved when the user clicks Apply or OK in the Submit SR form. End-User Portal
17035 Admins can now customize where the Next and Back buttons appear in the End-User Portal. End-User Portal
17037 In the Action Items list in the End-User Portal - Added more fields that users can sort by. End-User Portal
17039 Added hyperlinks to breadcrumbs in End-User Portal list pages. End-User Portal
17046 Now SRs in the SR list in the End-User Portal sorted by SR# are sorted, by default, in descending order instead of ascending order. End-User Portal
14583 Admins can now use Get commands in Workflow notifications. Service Desk
FR# Description Module/Tool
16827 Added the option for the Agent to automatically stop service when connection to server is lost for a certain period of time. Agent
16323 Extended the option to automatically modify the "<" character when entered as part of text or string value to more fields in SysAid. Security
FR# Description Module/Tool
13623 The following enhancements were added to action item automatic dependencies:
- The option to push data from action items into previous action items.
- The option to append values onto existing values instead of overriding them and to add a condition to do so only if the action item is not completed.
- Data from action items can now be populated to the Details tab.

Service Desk
16684 Now admins can limit a category's visiblility in the End-User Portal to specific user groups. Service Desk
16793 The variable tags $admingroup and $title are now supported for action item captions. Service Desk
FR# Description Module/Tool
16189 Admins can now update the settings for agents from the Asset list without uninstalling and reinstalling the agent. Agent
16649 Admins can now require a unique value for certain fields (such as serial number) in assets and CIs. Asset Management
15846 New page that details all available third party integrations and allows admins to request new third party integrations. Integrations
15993 Now, a confirmation prompt appears when an admin clicks outside of a Knowledge Base article lightbox that contains unsaved changes. Knowledge Base
16323 Tightened security against cross-site scripting by providing the option to automatically modify the "<" character when entered as part of text or string value. Security
FR# Description Module/Tool
16189 Added the capability for admins to download updated Agent logs for a given asset. Asset Management
15910 Now, user or asset actions in forms (such as Send Message, Chat, Remote Control, etc.) are only available when the asset is enabled or the user is online. General
15104 A new out-of-the-box Change Proposal template is available for Change Management in new installations. Service Desk
FR# Description Module/Tool
16482 You can display your main IT stats in a short, entertaining and shareable animated video. Analytics
15443 Admins can now set a specific automatic monitoring notification to be sent upon receiving a bounce message (NDR) Email Integration
14578 Admins can now decide if the calendars and date pickers in SysAid should display Sunday or Monday as the first day of the week. General
16356 Tightened security around SSO passwords. General
7816 Enhancements to Custom Columns including abliity to filter by custom values and export custom columns. Service Desk









SysAid 15.2 On-Premise Upgrade


Windows (Upgrade)


Linux (Upgrade)




  • SysAid Release 14.4 or higher is needed in order to upgrade to SysAid 15.2. If you are running an earlier version of SysAid, please upgrade first to SysAid 14.4.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • The 64-bit Windows upgrade can only be used if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade, and you will be prompted if it is incorrect. In that case, simply install the 32-bit upgrade.
  • SysAid Release 9.0 and higher for Linux/Unix/Mac requires SUN Java 1.7 or higher and Tomcat 7 to be installed on the SysAid Server.
  • SysAid's Patch Management capabilities require the latest version of SysAid Agents to be running and also the latest version of the RDS to be installed.




RDS Installation


If you are using RDS, upgrade to the latest version: