SysAid – an Award-Winning
IT Service Management (ITSM) Solution
All the help desk, ITSM, and asset management essentials you need in a single solution
SysAid is a single ITSM, asset management, and IT management solution built to help you deal with the day-to-day IT challenges you face. It really is help desk, service desk, ITSM, asset management, and wider IT management capabilities in one solution – with the ability to manage all of your IT tasks within a single workspace.
Simple Ticket ManagementAutomate your help desk/service desk processes, from logging incidents through to resolution. Plus benefit from SysAid Password Services, SysAid Remote Control, and SysAid Mobile Apps.
Help with ITIL AdoptionSysAid offers ITIL best practice process support for incident, request, problem, change, and service level management, plus a CMDB.
An Employee or Customer Self-Service PortalAllow end users to submit tickets, chat, track their incident or service request history, and use the integrated knowledge base.
Asset ManagementGain control over your IT assets. Discover and track hardware, software, and mobile assets. Leverage an integrated asset inventory and service history.
IT Management CapabilitiesSuch as monitoring, mobile device management (MDM), and patch management.
AnalyticsGet the granular insight you need, through dashboards and reports, to understand and communicate IT performance, and to make better IT and business decisions.
AutomationAutomate all your help desk/service desk processes using routing rules, priorities, and dynamic forms to save time and money.
FlexibilityConfigure and customize SysAid to meet your organization’s specific needs and requirements.
SysAid Cloud (SaaS):
SysAid Cloud frees you from the need to install SysAid on local servers and from the ongoing maintenance, upgrades, and backups. You can instead focus on your core IT tasks.
- SysAid Cloud offers the full SysAid functionality including help desk, ITSM, asset management, monitoring, and remote control
- Hosted in world-class, SSAE16-certified data centers in the USA, Europe, Asia Pacific, and the Middle East
- SysAid is responsible for backups and disaster recovery
SysAid On-Premise (Download):
With SysAid On-Premise you install the software on local servers. It keeps your data local, and you are responsible for managing the application and data.
- Install SysAid in minutes using an easy installation wizard
- A built-in database is included; SysAid also supports Microsoft SQL, MySQL, and Oracle
- There’s multi-platform support
Give Your IT Team a Trusted ITSM Solution
“Best Vendor” at the 2014 SDI IT Service & Support Awards
Pink Elephant Certified
ITIL Process Compliant, Bronze Level