A Service Desk That Has All the IT Essentials

Use an IT software tool that was built to deal with the challenges you actually face. SysAid is an IT management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management and more, so you can manage all your IT tasks from a single workspace.

  • Prioritize, organize, and reduce tickets
  • Automate processes to speed up workflows
  • Manage tickets, assets, and IT tasks in one workspace
  • Provide self-service options for end users
  • Control your hardware, software, and mobile assets
  • Adopt ITIL-certified processes




Choose How You Want Your Data Delivered


SysAid Cloud (SaaS):

SysAid Cloud frees you from dealing with installation, maintenance, upgrades and backups giving you and your IT team total peace-of-mind.

  • Full functionality: monitoring, remote control, asset management
  • Upgrades and backups automatically performed by SysAid Hosted in world-class SSAE16 certified datacenters in USA and Europe
  • Backup datacenters with a Disaster Recovery Plan
Get Cloud Trial

SysAid On-Premise (Download):

SysAid On-Premise keeps your business data close to the source and handled internally, so all control over systems/data is in your hands.

  • Corporate data is stored internally
  • Install within minutes using an easy installation wizard
  • Built-in database included; also supports Microsoft SQL, MySQL, and Oracle
  • Multi-platform support
Get On-Premise Trial



Built to Meet All Your Needs

SysAid is offered in 3 editions, each of which is customizable to meet your exact needs. Add more admins, end users, and assets to an edition. SyAid also offers a Free Edition ideal for smaller organizations that includes a Help Desk and Asset Management. The options are endless, and the end result is a Service Desk that meets your every need.

Compare Editions     See System Requirements  



Ideal for companies who need all the essentials for IT Service Management in one Service Desk.
SysAid Full Edition, most popular  
A powerful IT Service Desk with advanced functionalities, including a complete ITIL Package.
Turn-key and tailor-made for larger organizations, includes Professional Services and VIP Support.

On the Run? SysAid's iPad App Might Just Be the Ticket

Giving great IT support shouldn't only happen at your office desk. Receive real-time notifications, respond to and create new tickets, and update asset information on-the-go. Your service desk has never been more accessible!

SysAid iPad App - Getting IT Moving!

Give Your Team a Trusted Software

  • Innovation Award Winner
  • Pink Elephant Certified for ITIL Compliancy
  • ITIL Process Compliant, Bronze Level
  • Security Approved IPV 2013



PinkVERIFY, ITIL, and Network Product Guide