There are hundreds of IT help desk, service desk, IT service management (ITSM), and IT asset management (ITAM) products out there, and it can be difficult for customers to choose between them. Here are a handful of the reasons why customers choose SysAid.
We’re here to help customers improve their IT management.
We don’t add new features based on short-lived industry fads.
Our customers’ success drives our success in over 140 countries.
One of the best value ITSM solutions on the market.
Choose the edition that fits you; don’t pay for capabilities that you don’t need.
You have the ability to move between the two platforms as circumstances change.
Capabilities are aligned with the ITSM best practice framework.
Easy to configure and customize – it works for you, not the other way around.
Use embedded best-of-breed technologies.
"SysAid is way ahead of the other ITSM solutions in terms of functionality and value. We've been providing high-value service to 3,000 employees for 3 years now."
"SysAid is so configurable and it's very flexible- you can label things the way you want them. With other systems we’ve worked with you have to stick to the templates or labels issued by the software company."
"SysAid is extremely flexible and convenient to configure. The company has provided us with highly efficient support as well as solid business expertise. I highly recommend it."
"We’ve improved efficiency significantly. By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service."
"We are now able to respond to seven times the volume of monthly incidents compared to what we were able to achieve before SysAid."