March 24-27, 2015 | Mandalay Bay, Las Vegas
HDI 2015 Conference & Expo
March 24-27, 2015 - The annual HDI event is one of the industry’s leading technical service and support conferences. But it’s so much more than an IT conference.
Over 2,400 service desk, IT service management (ITSM), and IT professionals will come together not only for the conference sessions delivered by industry thought leaders and accomplished IT professionals, but also to partake in one of the most comprehensive training conferences in the industry.
Whether you’re new to IT support and ITSM, or an experienced service management professional, you’ll gain crucial insights into how best practices and industry tools can help to align IT operations with business needs, and to improve service desk and service management operations.
If you’re planning on attending, we highly recommend checking out the following sessions:
- Self-Service and Other Customer Support Myths – Brandon Caudle, Customer Service Voodoo
- Multidimensional Metrics: Measuring Efficiency, Quality, and Value – Rae Ann Bruno, Business Solutions Training Inc.
- Tying Service Desk KPIs to Business Outcomes – Donna Knapp, ITSM Academy
- An Agile Approach to Creating Your Request Catalog – Phyllis Ducker, Linium
We’d also love for you to have “meeting SysAid” on your HDI 2015 agenda. Whatever the reason, whether you’re looking for a new service desk, want to talk about ITSM best practices, fancy a photo with Joe the IT Guy, or even if you work for another ITSM tool vendor and simply want to have a sneaky look at what we’re up to — anyone and everyone is welcome at the SysAid booth, or to join us where all the best conversations take place… in the bar.
Who's going to be there?