How can we help you?

Are you having a technical issue with SysAid? Our online guides are a great place to start! If you need the personal touch, please contact us via any of the other options below.

Vadim Getkin
Customer Support Team Leader

It's live and it's instant. Qualified SysAid support representatives are waiting to hear from you and work with you on solving any issues that you may be experiencing.

Sunday 9:00pm – Friday 9:00pm GMT

More information
Submit a ticket

It's super easy and efficient ﹘ simply open a ticket via our help desk. You can submit an incident or a request based on the nature of the problem. Is anything broken? That would be an incident. Do you want to add a new functionality, please submit your request. You’ll find follow-up and tracking of your ticket status, through the End-User Portal, very helpful.

More Information
Online Help

Helping yourself couldn’t be easier. Simply access our online library to self-resolve any issues you may be experiencing, or to simply learn more about using SysAid.

More information

Come and engage with other SysAiders in our vibrant community. Find answers to your queries fast, and add your own input to help others.

More information
Professional Services

We’ll work with you to identify your unique needs, tailor potential solutions and then assist you throughout an implementation plan from start to finish.

More information
Video Knowledge Base

Check out the series of video tutorials to help you make the most out of SysAid.

More information
Cloud Status

Get real-time alerts on any cloud incidents and scheduled maintenance.

More information
Additional Modules

Do more with SysAid - talk to your account manager about adding new admin licenses and useful modules.

More information

Play a central role in the SysAid product roadmap by joining the SysAid Pathfinder Program.

More information

Worldwide Support

Wherever you are in the world, we’re here to support you, whatever your language or time zone.

Give Us a Call

USA: 1-800-686-7047
Australia: +61 (2) 8073-5023
Brazil: +55 (11) 4329-9812
Israel: +972 (3) 533-3675
UK: +44 (200) 222-7769