Windows 10 and latest update

Hi have installed the latest version of SysAid 16.3.18, I have deployed to a Windows 10 machine and the icon installs on the desktop, when I double click it nothing happens, also I cant RC the machine from my Admin Account

Hi,

Can you please send us the full agent and configuration logs? We will need to capture a deeper level of detail, so please edit your \SysAid\Configuration\AgentConfigurationFile.xml file, find the field "<LogLevel>" and change it from "0" to "3". Save the file. Then, please reproduce the issue and send us the log files.
The SysAidAgentLog.txt file is present in the (C:\Program Files)\SysAid\logs folder.

Please upload the log files to a file-hosting service such as Google Drive, and send me a shareable link by a private message.

Cheers,
Danny

Hi, we have now fixed this issue, thanks

Glad to hear it. Can you share how you fixed it?

I was just going to mention, isn't the latest agent for Sysaid version 17?

Only in Cloud. On-Premise uses a different version number.

Thanks for clearing that up for me Dan