Windows 10 and latest update

 
Author
Message
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SysAider
2
 
Hi have installed the latest version of SysAid 16.3.18, I have deployed to a Windows 10 machine and the icon installs on the desktop, when I double click it nothing happens, also I cant RC the machine from my Admin Account
SysAid Community Manager Product Team
3904
 
Hi,

Can you please send us the full agent and configuration logs? We will need to capture a deeper level of detail, so please edit your \SysAid\Configuration\AgentConfigurationFile.xml file, find the field "<LogLevel>" and change it from "0" to "3". Save the file. Then, please reproduce the issue and send us the log files.
The SysAidAgentLog.txt file is present in the (C:\Program Files)\SysAid\logs folder.

Please upload the log files to a file-hosting service such as Google Drive, and send me a shareable link by a private message.

Cheers,
Danny
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SysAider
2
 
Hi, we have now fixed this issue, thanks
SysAid Community Manager Product Team
3904
 
Glad to hear it. Can you share how you fixed it?
SysAider
6
 
I was just going to mention, isn't the latest agent for Sysaid version 17?
SysAid Community Manager Product Team
3904
 
Only in Cloud. On-Premise uses a different version number.
SysAider
6
 
Thanks for clearing that up for me Dan