Video Knowledge Base
Check out the series of video tutorials to help you make the most out of SysAid.
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Training the SysAid Bot (for AI Service Desk in Teams)
AI Service Desk (for Microsoft Teams): Setting up the integration
Welcome to the Self-Service Portal
Building a Story in BI Analytics
Knowledge Base
Workflow Designer
Discovering Assets Via WMI Scan
Using Jira Integration
Automate Joe: Automating Onboarding
Using SysAid’s Power BI Extract
SysAid Mobile
SysAid Mobile
Service Center’s Onboarding Wizard
Creating Service Catalog Category Pointer Reference Items
SysAid’s Chromebook Add-On
Switching from EUP to SSP
Service Catalog
Automate Joe Demos: Onboarding; Create User; Start/Stop Printer; and More
Workflow Designer Demos: VPN Access; Provisioning Licenses; Onboarding
Setting Up Jira Integration
SysAid UI Refresh
Patch Management
Setting Up LDAP Integration in SysAid
Initiating a TeamViewer Embedded Session
Setting Up Email Integration
Setting Up SolarWinds Integration for Enhanced Monitoring
Deploying the Agent via the RDS
Installing the RDS
Setting Up Agent Deployment Plans
Defining Agent Settings
Credentials Management
Using Password Self-Service
Merging SRs
Accessing Password Services with an SMS Code
Rearranging Widgets in the Self-Service Portal
Customizing a Report’s Cover Page, Header, and Footer
Scheduling a Report
Setting a Bookmark in BI Analytics
Formatting Your Charts in BI Analytics
My Reports
Creating Reports
BI Analytics
Branding the Self-Service Portal
Submitting a Ticket with a Video Attachment, Featuring the F11 Hotkey
Submitting an End-User Ticket in SysAid’s Self-Service Portal
Toolbox Items in the Self-Service Portal