Trusted by IT teams across hospitals and health systems
Built to keep patient care moving
Self-service
Keep patient care moving with support that’s easy to reach. Let clinicians, nurses, and staff report issues via AI chatbot, Microsoft Teams, or email, routing requests to the right team without pulling anyone away from patients.
Asset discovery
Gain visibility into the equipment that keeps care moving. Automatically discover and track assets across healthcare locations to improve inventory accuracy, speed up troubleshooting, and help IT teams stay ahead of issues that could disrupt clinical workflows.
ESM
Connect service across your healthcare organization. Bring IT, HR, Facilities, Compliance, and other requests onto one platform to streamline workflows, reduce handoffs, and give staff more time to focus on patients.
License Manager
Optimize software spend across departments and care sites. Track license usage across clinical, administrative, and IT teams to identify underused licenses, reclaim them, and control costs across your health system.
SysAid Copilot
Resolve patient-impacting IT issues faster. SysAid Copilot surfaces proven solutions from past tickets, helping agents troubleshoot recurring issues, preserve institutional knowledge, and get new technicians up to speed quickly.
80%
avg. AI engaged SRs
68%
avg. AI resolved SRs
89%
first-time fix rate
1.11M
tickets handled monthly
Security and compliance you can trust
FAQ
ITSM for healthcare helps organizations manage IT services, support, and workflows across clinical and administrative teams. It brings requests, incidents, assets, and automation together to reduce disruptions, improve service delivery, and help staff stay focused on patient care.
SysAid helps healthcare IT teams resolve issues faster with AI-powered support, automated workflows, and greater visibility. Requests reach the right teams quickly, while agents get the context and knowledge they need to troubleshoot and resolve issues faster.
SysAid provides clinicians and staff with access to support via AI chatbots, Microsoft Teams, email, and self-service. Employees can get answers or report issues through their preferred channel, while IT manages requests centrally across locations and shifts.
SysAid helps healthcare IT teams discover, track, and manage technology assets across locations. Connecting asset and service data gives agents greater context when issues arise, speeds up troubleshooting, and improves visibility across complex healthcare environments.
Yes. SysAid centralizes service management across hospitals, clinics, and other care sites while supporting different teams and workflows. IT gets a unified view of requests, assets, and service performance while delivering consistent support across locations.
Yes. SysAid ESM extends service management to HR, Facilities, Compliance, and other teams. Healthcare organizations can automate workflows for onboarding, access, facilities, procurement, and more, reducing manual handoffs and managing services through a single platform.
