Premium Remote Support

SysAid has fully integrated Splashtop Premium remote support into the help desk. Either connect your Splashtop account in seconds or purchase an affordable plan through us to launch a session with one click from a SysAid ticket or the AI Chatbot, and Splashtop connects you to the device instantly. The session is automatically logged in the Ticket Journey, so there’s nothing to write up afterward.

Yes. Every session uses TLS and 256-bit AES encryption, supports MFA and SSO/SAML through providers like Okta and Azure AD, and never requires opening a firewall port. Granular permissions let you control exactly who can connect to what.

Yes. Managed devices are found in our Asset Manager, so you can connect in one click. For a device outside your network, your agent can start a one-time authorized session in seconds, often without the preinstalled software required on the far end.

Attended access means someone is at the device to approve the connection, typically for live troubleshooting. Unattended access lets your team connect to a pre-authorized device when no one is present, for patching, configuration, or fixes during off-hours.

Yes. Splashtop’s integration with SysAid supports laptops, servers, tablets, phones, and kiosks across the operating systems your organization runs, so one tool covers the devices your team is already responsible for.

Yes. Sessions require user authorization by default, and every connection is logged with session recording and business-app logs, so both the end user and your compliance team can see exactly what happened and when.