I think anyone would be able to start building AI Agents without any previous experience. An easy 10 out of 10 on ease of use!
AI AGENTS
Turn routine and repetitive IT work into work AI does for you
Put 100+ prebuilt AI Agents to work across your service desk, spotting risks, taking actions, automating tasks, surfacing insights, and more, so your team can stay ahead and focus on what matters.
80%
avg. AI engaged SRs
68%
avg. AI resolved SRs
7,000+
unique AI agent users
600+
certified AI admins
Automate the flow.
Act before you know.
Keep control as you go.
KEEP IT MOVING
Keep your service desk one step ahead
Put AI agents to work on demand or on schedule. They take action, stay ahead of routine work, and keep things moving, so your team can focus on where they add the most value.
CROSS-STACK EXECUTION
Stop bridging systems by hand
Work doesn’t stop at your service desk, so neither do AI agents. They reach into Entra ID, Intune, SharePoint, Slack, Salesforce, and more, wherever the task actually lives.
FULL VISIBILITY
See every AI agent action
You get a clear log of every AI agent execution, including actions taken and whether they succeeded or failed, so you always know what ran and what happened.
MORE VALUE BUILT IN
Get more within SysAid Copilot
Prebuilt AI agents are included in your SysAid Copilot experience, ready to use at no extra cost: no paywall, no premium tier, and no surprise line item at renewal.
Let AI agents get work done for your team
Don’t just take our word for it
See what’s possible with AI agents in your corner
Our ticket reports are limited, but with an AI Agent, leaders can get instant granular insights into their team’s tickets, spot trends, and make smarter decisions.
Everything runs smoothly without manual effort. No more chasing down missing data—just seamless automation that saves time and boosts efficiency.
AI Agent Center
Govern, test, and manage all AI agents
Prebuilt AI agents
100+ AI agents, ready to use
AI Connections
Take actions across your tech stack
AI Agent Builder
Build AI agents for your business needs
AI Agents Scheduler
Set up AI agents to run proactively
SysAid prebuilt AI agents library
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Azure AD – Manage group membership
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Azure AD – Update user
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Azure AD – Reset user password
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Azure AD – Get group and user relationship manager
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Microsoft Authenticator – Get list of authentication methods
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Microsoft 365 – Assign license
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SharePoint – List item updater
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Intune – Get devices
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Intune – Retire device
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Intune – Wipe device (requires confirmation)
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Analyze frequent user SR submissions
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Analyze SR creation peaks
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Detect recurring issues
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Find similar resolved SRs
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Filter and retrieve SRs
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Ticket creation assistant
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Find assets with missing critical information
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Scan for inactive PCs
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Create Problem with Related Incidents
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Twilio – Send SMS
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Perplexity – Web search with Perplexity AI
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Azure AD – Search and list group
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Azure AD – Search user
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Azure AD – Get locked accounts
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Azure AD – Self-service password reset
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Microsoft Authenticator – Delete authentication method
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Microsoft 365 – Unassign license
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SharePoint – List query
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Intune – Delete device
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Intune – Shutdown device
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Bitlocker – Get list of recovery keys
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Analyze reopened SRs
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Analyze workload distribution
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Detect top delayed SRs
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Find SRs with SLA risk
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Perform advanced SR analytics
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Check asset warranty expiration
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Get asset and CI information by user
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Detect Problem from Incidents
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Generate Wrap-up to SR
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Salesforce – Get account information
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Slack – Send message to channel
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Azure AD – Create user
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Azure AD – Lock\Unlock user
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Azure AD – Search and list group
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Microsoft Authenticator – Get method by ID
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Microsoft 365 – Get license
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Microsoft 365 – Identify License Shortage
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Intune – List of managed devices
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Intune – Reboot device
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Intune – Update device
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Bitlocker – Get recovery key by ID
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Analyze SR category trends
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Count service records
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Find duplicate SRs
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Find unassigned tickets
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Recommend SR assignment
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Detect high failure rate devices
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Scan assets for harmful software
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Add Note to Service Record
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Hibob HR – Get employee information
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Preplexity – Deep Research with Perplexity AI
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Slack – Send direct message by email
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FAQ
A prebuilt AI agent is an action-taking operator inside SysAid Copilot that executes a predefined goal, such as unlocking accounts, flagging risk, detecting problems and more, instead of just answering a question. Over 100 come ready to use, running inside your Agent Chatbot or End User Chatbot.
A chatbot answers a question. An AI agent executes the task itself, resolving the ticket, updating the account, or flagging the risk, so your chatbot becomes the way you ask for something to get done, not just explained.
Internal AI agents act inside SysAid itself. External AI agents extend into Microsoft Entra ID, Intune, SharePoint, Slack, Salesforce, and more through built-in AI connections, so the task gets done wherever it actually lives.
Every agent runs inside guardrails your team sets, with access scoped per agent and per data pool. Every action, interaction, and end user involved is logged automatically, so nothing runs outside your limits or in the dark.
Both. Trigger an agent directly from the chatbot, or set it to run on a schedule with the AI Agent Scheduler, so ticket notifications, trend analysis, and performance summaries happen on their own, on time, every time.
No. Prebuilt AI agents are already included in your SysAid Copilot experience at no additional cost.
