Your path to AI mastery starts with our AI ITSM Certification
Introducing a free, three-level certification program exclusive to SysAid customers, designed to help IT teams master Generative AI and Agentic AI for real-world impact.
300+ Certified AI Admins
Become the AI expert your service desk needs
Build real-world AI skills through a theory-backed program designed specifically for IT teams. Gain the clarity and confidence to lead an AI-powered service desk and drive measurable improvements across service delivery and operations.
Level 1 Generative AI Fundamentals
Learning Outcomes:
- Kick off your AI skilling journey by exploring the basics of Large Language Models (LLMs) and how they work.
- Go “under the hood” to uncover the technology behind SysAid Copilot.
- Follow step-by-step guidance to get started with SysAid Copilot—your AI-powered service desk for IT agents and end users.
Level 2 Advanced AI Administration
Learning Outcomes:
- Streamline workflows with seamless third-party integrations to enhance the user experience and boost productivity.
- Reduce ticket noise with smart escalation rules that help prioritize issues and lighten the agent workload.
- Gain actionable insights with custom satisfaction surveys to measure service performance and improve with every interaction.
Level 3 Agentic AI Fundamentals
Learning Outcomes:
- Learn core concepts & practical applications of Agentic AI
Understand the principles of autonomous AI agents, their role in automation, and real-world use cases. - Learn essential frameworks, tools, and best practices for training and optimizing AI agents.
- Get an overview of out-of-the-box AI Agents and experience the intuitive, conversational capabilities of the AI Agent Builder.
Hilly Noy
Director of Product Management
Ella Gilboa Gimmon
Product Manager
Asaf Goldstein
Director of Customer Care
Gary Horowitz
Lead Technical Program Manager
Ella Gilboa Gimmon
Product Manager
Please note:
This certification program is only for exclusive to SysAid customers and follows a progressive, 3-level learning
path. You’ll need to complete each level before advancing to the next.
Want hands-on learning? Explore our SysAid Copilot Workshop and AI Agents Lab for practical experience.
Sign up now to start mastering AI.
