A warm hello to all readers. I'm Danny, and some of you may already know me as the Technical Community Manager over in the SysAid Community. Over the past couple of weeks I’ve been managing the beta phase of the SysAid 15.2 On-Premise release with our instrumental set of Pathfinders.
Our focus, as with any Beta, was to collect as much customer feedback as possible regarding improvements and feature requests, and to make SysAid harder, better, faster, stronger! As part of 15.2, we made a wide range of improvements and tweaks, whilst implementing many sought-after features, such as third-party integrations [FR #15910], the ability to decide your own ticket prefix [FR #14042], being able to update agent settings directly from the Asset List without uninstalling and reinstalling the agent [FR #16189], and many many more – in total over 100 new enhancements (fresh features and multiple improvements).