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Featured Content
Service Desk
What are 5 Cybersecurity Measures for Service Desks?
Cybersecurity is now one of the most important areas of corporate technology focus. The five Cs of cybersecurity – change, compliance, cost, continuity, and coverage – are key information security principles that guide organizations in building a resilient security posture. The five principles directly impact IT service desk services, influencing security policies, risk mitigation, and…
Generative AI
How to Leverage AI and Automation in IT Service Desks
Much has been written about how artificial intelligence (AI) is currently transforming corporate IT service management (ITSM) capabilities. This includes IT support where there are many opportunities to leverage AI capabilities on your IT service desk, or AI service desk as some people might call it. This blog looks at how your organization can leverage…
Asset management
How to Improve Your Organization’s ITAM Maturity
It’s time to talk about IT asset management (ITAM) maturity. Hopefully, your IT organization appreciates that ITAM is critical to optimize its IT operations – helping to prevent outdated asset records, compliance risks, and slow incident resolution. However, “there’s ITAM, and then there’s ITAM.” What’s meant by this is that there are “basic” ITAM capabilities…
