You know those awkward conversations that start with “we need to talk”? Well, it’s time. We need to talk.
About ‘change management’.
Ever see someone endorsed for ‘change management’ on professional networking sites, and wondered what kind of change management? Ever thought, “wait, they don’t know anything about IT Service Management”?
There seems to be a fair amount of confusion around the term ‘change management’.
Most of us IT service management folks think of IT change management, emphasis on the ‘IT’.
Project managers think of changes in the scope or definition of a project - change management being the formal process to review and approve material changes to the project scope, schedule, or resources.
Yet another is organizational management of change, frequently known as ‘change management’. This change management has to do with the people aspects of changes in an organization, and is sometimes used interchangeably with ‘transition’.