One of the things that worries me most about where the IT industry is headed is how we sometimes get so caught up in “the new stuff” that we forget to make sure that we have all the basics covered. A good example is change management, which can be easily overlooked while we’re looking at, and then researching, the newest and shiniest trends, and technologies, in the world of IT and IT service management (ITSM).
Unfortunately IT change doesn’t happen in isolation. In fact, these days it’s common for IT change to be business change – and it can impact the whole organization around it, and all the people touched by it. Consequently, changes that are inadequately assessed, managed, and reviewed can have a significantly harmful impact on both IT and business operations. In my opinion, not taking change seriously is akin to playing business-continuity Russian roulette.