How many times does the word ‘communications’ get mentioned as an issue in your organization (and we’re not referring to networks and routers)?
The basic human function of communicating information accurately and appropriately between people seems to pop up regularly as the reason for failure, the stumbling block, the broken link in the supply chain, and generally as the barrier to success.
Often the term ‘communications’ is used to cover a multitude of issues, from lack of information, to too much information, plus of course inappropriate information. Usually, however, this comes down to the extent to which individuals are aware of their own communications actions (or lack of them) and how this is received or experienced by others. Often it’s about misunderstandings, or in some cases personality clashes – i.e. when people don’t get on with each other.