Come the end of a busy week, does your IT service desk ever look a little bit like the set of a western movie?
The atmosphere is dry and barren. Random objects are strewn across the office like 21st-century tumbleweed. With your team members staring blankly into the distance, eyes burned by the constant glare of their monitors, tired and reeking of apathy. It’s been a heavy week, and you’ve been consistently ambushed with incidents. The service desk has spent day after day in the firing line of end users, having to repeatedly circle the wagons under the glare of SLAs and stretching performance targets. And now your team is tired.
Pinned to the notice board is a sign, “Wanted: Motivation.” Best not to mention the wild west reference to dead or alive.