SysAid Change Management Software
SysAid ITSM’s change management software will help you to better control and manage change requests (RFCs) and the changes themselves. You can either use SysAid's pre-configured ITIL best-practice templates or create your own change process templates, including multi-level risk assessment and authorization.
Change Management Based On ITIL Best Practices
SysAid ITSM’s ITIL-aligned change management software and its capabilities will help you to assess the risk of every change in advance, and use the change management approval process to ensure that all changes are in line with your change policy and business strategies before they are executed ﹘ where ITIL is the IT service management (ITSM) best practice framework formerly known as the IT Infrastructure Library.
If ITIL’s change management best practice isn’t right for you and your organization, then with SysAid ITSM, it’s easy to configure the out-of-the-box change management process. SysAid’s change management software can be tailored to your exact needs and operational processes.
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Ensure That All Changes Are Approved Via Workflow
For example, if the CIO is responsible for final approval of a non-standard change, the CIO will not receive a change notification for action until after all the other members of the change team (or change advisory board (CAB)) have completed their tasks. A full audit history of the authorizations and approvals during the workflow is available for later review.
Built-In and Customizable Templates for Change Scenarios
Get Full Organizational Participation in the Change Process
Change Management Software that Just Works with Your Other ITSM Processes
See the Business Impact of Requested Changes
SysAid’s configuration management database (CMDB) will help you to predict the impact of changes, and the associated potential for incidents. With the SysAid CMDB, it’s easy to visualize the relationships between your configuration items (IT assets, services, etc.) and to predict the business impact of any change before it is agreed to. With this information, you can better assess the risks of the change and schedule changes to be executed at the best possible time.
Benefit from SysAid Mobile Apps
Manage change management tasks and change approvals while on-the-move with SysAid Mobile Apps.