SysAid ITSM’s change management software will help you to better control and manage change requests (RFCs) and the changes themselves. You can either use SysAid's pre-configured ITIL best-practice templates or create your own change process templates, including multi-level risk assessment and authorization.
Use SysAid’s change management software to help those involved in the change management process achieve what ITIL defines as the objectives of change management:
With SysAid’s change management software, all changes follow your company’s agreed change management policies and chain of approval process to ensure that all affected parties can consider the implications of the change before it occurs.
To ensure that all the necessary change and risk information is available to these decision makers, workflow templates outline the order in which each change action item occurs, and each item can be made dependent upon the action that occurs before it.
For example, if the CIO is responsible for final approval of a non-standard change, the CIO will not receive a change notification for action until after all the other members of the change team (or change advisory board (CAB)) have completed their tasks. A full audit history of the authorizations and approvals during the workflow is available for later review.SysAid’s change management software is preconfigured with both basic and advanced change templates to help you quickly plan, consider, approve, and execute changes. All change templates are fully configurable to suit any change scenario in your organization, and you can create an unlimited number of change templates to support both simple and complex changes. With custom workflows, you can also divide complex change processes into systematic parts and activities for key change contributors.
IT changes do not occur in a vacuum; they normally have implications for the non-IT employees (and their processes) and thus often require their participation too.
SysAid’s change management software makes it easy for you to increase the transparency of your change processes such that anyone within your organization can contribute to a successful change when needed.
SysAid’s change management software is fully integrated with the SysAid ITSM suite to help you easily transfer data and knowledge between people and processes. Key examples are:
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