SysAid Shortlisted for Best Agentic AI Solution in The 2026 A.I. Awards
[Toronto, Canada]– August 26, 2026 SysAid has been shortlisted in the Best Agentic AI Solution category at The 2026 A.I. Awards. Run by The Cloud Awards, an international program that has judged excellence in cloud computing since 2011, the A.I. Awards draws entries from established technology giants and emerging startups worldwide, with an independent panel of industry experts selecting each year’s shortlist. Agentic solutions and AI assistants are newly recognized categories this year, alongside established fields like automation, natural language processing, and AI governance.
CEO of The Cloud Awards, James Williams, said: “We’re very proud to reveal the shortlist in The 2026 A.I. Awards.
“This first phase of the awards is always extremely exciting, as we are privileged to read about and see for ourselves some of the outstanding work that is happening in the most dynamic area of cloud computing. Each year, nominees into The A.I. Awards continue to show how technological boundaries are being pushed, and new levels of business value are being unlocked through clever applications of AI.
“SysAid are well deserving of their shortlist place, and we wish them luck in the next round of judging.”
SysAid’s nomination rests on what its agentic AI already does at scale. Over 1,000 organizations – including Temco Logistics, which cut ticket volume 40% by automating password resets and device wipes for its frontline drivers – now run SysAid’s AI Agents to resolve incidents, fulfill requests, and trigger workflows without a person touching them. None of it requires a developer: customers build their own automations through a no-code AI Agent Builder, and today customers have built 70% of the AI Agents running in their own environments.
That combination of scale and governance has already drawn third-party validation. SysAid was named a Niche Player in the 2026 Gartner Magic Quadrant for IT Service Management Platforms.
Avi Kedmi, CEO of SysAid, said: “Every incident SysAid’s AI resolves, every workflow it triggers, happens without anyone touching it. That’s the bar we hold agentic AI to — not smarter answers, actual work getting done, with every action logged and traceable back to the team that set the rules. This shortlist recognizes what our customers already see every day: AI that acts, not AI that just talks.”
Finalists in the A.I. Awards will be announced on September 22, with winners revealed in October.
About SysAid
The only platform pairing world-class ITSM with agentic AI that resolves incidents, fulfills requests, triggers workflows, and acts on its own: no code, no developers, no black box. Runs on guardrails you set, your team focuses on what matters, and leadership sees the results. Trusted by over 5,000 organizations worldwide.
With over 3,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).
