AI ticket triage
Auto sorts, routes, assigns, and prioritizes
Workflows & Automations
Say good-bye to repetitive tasks
Let AI-powered workflows move service tickets from request to resolved with minimal human contact, so your team can focus on more important things than password resets.
Decrease of 20%
lower MTTR
Increase of 60%
touchless resolution
Decrease of 25%
fewer tickets
89%
first-time fix rate
Quick setup.
AI-powered.
Instant resolutions.
FAST IMPLEMENTATION
Quickly customize prebuilt automations
Create your own or use out-of-the-box, ITIL automations, AI agents and workflows. Easy no-code, natural language, and drag-and-drop builders get you up and running fast.
TICKET DEFLECTION
Cut 60% of your queue, automatically
Watch your queue diminish without lifting a finger. AI-powered workflows fulfill requests, resolve incidents, and notify everyone involved, without human involvement.
AI-DRIVEN RESOLUTION
Keep tickets flowing without the busy work
Stop wasting time chasing down approvals, sending updates, and back-and-forth intel gathering. With SysAid, your teams’ time is freed up for more important matters.
GOVERNANCE & COMPLIANCE
Track every detail of a ticket’s journey
Access anything and everything you need to know about a request from start to finish. Get full visibility and usable insights that help you provide audit trails, monitor efficiency, and make informed decisions.
EMPLOYEE EXPERIENCE
Improve employee satisfaction across the org
Remove frustration with a chatbot that instantly provides answers, solves requests, opens and routes complete tickets, and keeps employees updated until their issues are resolved.
AI Automation Studio
Describe the rule, let AI build it
AI Agents
Automate your repetitive busywork
Workflow Designer
Drag, drop, and get tickets flowing
1000+ Integrations
Connect your entire tech stack
FAQ
IT workflow automation uses software to move a ticket through triage, approvals, actions, and notifications without manual handoffs. In SysAid, workflows, AI Agents, and automations work together so that most tickets are resolved with little or no human involvement.
SysAid combines a drag-and-drop Workflow Designer, an AI Automation Studio that turns plain language into rules, and 100+ prebuilt AI Agents. Together they triage, route, resolve, and notify automatically, from the moment a ticket is submitted to the moment it’s closed.
A workflow is the path a ticket follows, like an approval chain or onboarding process. An AI Agent is what carries out a task inside that path, such as resetting a password or provisioning access, without waiting on a person to do it manually.
Yes. SysAid’s AI Automation Studio lets you describe the rule you want in plain language, and AI builds the triggers, conditions, and actions for you. The Workflow Designer works the same way, letting you drag, drop, and connect steps visually.
Most teams launch their first automations in minutes, not days, using SysAid’s natural-language Automation Studio, prebuilt AI Agents, and workflow templates. You can also build custom AI Agents with the AI Agent Builder as your needs grow.
No. Automation removes the repetitive, high-volume work, like password resets and routine approvals, so your team spends more time on issues that actually need a person. Your agents stay in control, with full visibility into every automated action.
Yes. Every workflow, automation, and AI Agent you run is tracked, reported, and logged, so you always know what happened, when, and why. That visibility is built in, not bolted on, across your entire ticket automation setup.
