Customer Success Stories
SysAid is a very intuitive software that is easy to use. We've found it simple to configure for our needs, and in particular, it has been really adaptable for various departments that have their own request processes. It has enabled us to effectively manage our assets. We've been using SysAid since 2006, and it continues to improve with every new version.
Manuel Puchau, Head of Network Operations
SysAid is more aligned with ITIL than other ITSM solutions I’ve used. With SysAid, we've standardized our Incident Management process and dramatically reduced resolution time by using automation.
Michael Zielinski, IT Service Manager
SysAid is extremely flexible and convenient to configure. It is reliable and robust- a must for our high-level government-sector clients. I highly recommend it.
Kobi Waitzer, System Engineer
Since 2010, Fuji Xerox has utilized SysAid’s innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs – from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster.
Daniel Doohan, BPS Application Support Team Leader
“Having evaluated and used numerous Help Desk solutions, I find SysAid to be far superior in ease of setup and use, features and reports as well as cost. It has exceeded all of my (very high) expectations.”
Comal County, Texas
Ease of use is a key factor for us. With SysAid it’s straightforward to establish a workflow from ticket creation to resolution. We are now able to provide a better service for our staff across 5 campuses.
John Lister, Technical Director
Wakefield Grammar School
By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service. You have no idea how much organizational value it has added, both for IT and other administrative departments. And we can now respond to 50% of calls via remote control, meaning real-time support in classrooms without disrupting learning.
Craig Boyle, ICT Network Manager
We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management.
Steven Takeda, VP of Infrastructure Support
Hawaii National Bank
SysAid Cloud is the only software I manage that just consistently works and improves with each revision. We have been using this solution for over six years and I have found it to be extremely helpful for incident reporting and tracking, asset tracking and inventory, and also the knowledge base feature. SysAid has become a huge administrative help on a very, very low salary, and we look forward to the continuous updates. The Cloud edition is simply tremendous value for any environment. I am so happy we have this at Fluortek.
Don Dreibelbies, MIS Manager
SysAid is an excellent IT management software that has tons of features that make my job as an IT manager easier. The ticketing system is easy for our end users and the asset management makes tracking equipment a breeze. We also benefit from the ability to remote into our end users' machines. To have all of this rolled into one package is extremely helpful.
Eric Krueger, IS Supervisor
As an engineer with Sky Airline, Chile, it’s a great opportunity to have this valuable management tool, which allows us to fully manage our service desk and give answers to the needs of our internal customers. We changed the standard from using plain paper to an automated system, which provides all the necessities for communication online between admins and end users - where they can have absolute control of their requirements at any time. It is a tool that allows for visualizing your workload, requirements, and other management functions. At Sky Airline, we experience constant changes, so a tool like SysAid is becoming more important every day.
Patricio Castillo, Staff Engineer