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Customers Share Their Stories

See how organizations like yours have taken service delivery to the next level with smarter, faster and more agile services.

“SysAid is scalable, we use it throughout the globe and not just for IT. We use it for our finance department in terms of all of our invoicing, external vendors can easily submit invoices as tickets into SysAid for payment. We were able to easily segregate SysAid so that it can meet IT needs as well as the needs of other parts of the business.”

Jay Patel Global Solution Manager | Bacardi

“SysAid’s ticket automation ensures that tickets are correctly assigned to the correct resource, be that a team or an individual. It means we can get the ticket resolved in the quickest amount of time. SysAid’s automation features have saved us 10%-15% of a ticket’s opening and closing time.”

Stuart Millard IS Service Delivery Manager | Housing 21

“We originally were using ManageEngine as our help desk system. We decided to look for something that suited our needs better. SysAid seemed perfect for the job. There’s so much configuration available in it, that we decided that it should be perfect for us.”

Justin de Vally Director of IT | Partnerships in Care

“The automation features that we use provide to us a reduce in the length of time that’s required to process things, and also makes it more efficient for our end users.”

Roi Sitbon System Administrator | Mobileye

“The automation features that we use provide to us a reduce in the length of time that’s required to process things, and also makes it more efficient for our end users.”

Allan Osborn IT Technical Operations Analyst | Spicerhaart

“Having the SysAid Portal and the ability for users to go in and be able to change their own passwords and then also to unlock their accounts… was a huge, huge step for us to alleviate a lot of those problems.”

James Amato Service Desk Manager | JourneyCare

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A proactive IS approach saves over CA$230K and returns 6,600 staff hours to patient care every year.
A global commercial drone company reduced incidents, improved operations, and saved time with SysAid.
America’s #1 public university drives academic success with comprehensive IT management.
SysAid enables MMSD to centralize, track, and manage departmental activities – driving better end-user experience.
Ticket resolution went from nearly three weeks to a matter of hours.
Söhner uses SysAid to automate processes, standardize self-service, centralize asset management, and share knowledge across the company.
Flying High: a leading aircraft leasing company embarks on a digital transformation journey.
Digitization comes to the rescue for all municipal departments – from police to parks, in the City of Allen, Texas.
At Spectrum Healthcare Partners, even patients benefit from streamlined IT.
Church Health slashes ticket resolution time by 81%.
SysAid is crucial in improving patient safety and saving time at St. Patrick’s Mental Health Services.
Accelerating IT managed services for clients of all shapes and sizes.
Boosting client performance with next-gen service management.
America’s #1 public university drives academic success with comprehensive IT management.
SysAid allows us to predict any detrimental impact on the bank’s network
SysAid is much easier to implement, maintain, and use than other ITSM solutions.
Meeting daily deadlines for the world’s 3rd-largest English-language newspaper.
Boosting client performance with next-gen service management.
We are now able to respond to X7 the volume of monthly incidents
An increase in teachers’ satisfaction and shortening service times
SysAid’s speed and accuracy help Sintec sell its business optimization services.
SysAid provided us with a centralized system to manage our requests across the entire region
David Lloyd Leisure Improves the Health of its IT Department
SysAid was chosen as the solution to help monitor and control Tel-O-Fun, with a strong focus on self-service and asset management
After selecting SysAid Cloud, Georgetown Law IT has increased customer satisfaction, streamlined processes and quickened service delivery for end users, increased first contact resolution rates and now has greater insight into (and control over) IT assets.
This Q&A looks at just one case where SysAid is enabling increased end-user responsiveness, improved asset and change management and enhanced OpEx efficiencies.