Customer Success Stories

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Georgetown Law
Education
Georgetown Law
Education
Meditron C.A.
Healthcare

SysAid is a very intuitive software that is easy to use. We've found it simple to configure for our needs, and in particular, it has been really adaptable for various departments that have their own request processes. It has enabled us to effectively manage our assets. We've been using SysAid since 2006, and it continues to improve with every new version.

Manuel Puchau, Head of Network Operations
Meditron C.A

Meditron C.A.
Healthcare
General Cable
Manufacturing
General Cable
Manufacturing
Birkbeck, University of London
Education
Birkbeck, University of London
Education
A&A Group
Finance
A&A Group
Finance
AVK Holdings
Manufacturing

SysAid is more aligned with ITIL than other ITSM solutions I’ve used. With SysAid, we've standardized our Incident Management process and dramatically reduced resolution time by using automation.

Michael Zielinski, IT Service Manager
AVK Holdings

AVK Holdings
Manufacturing
Motorola Solutions
Technology

SysAid is extremely flexible and convenient to configure. It is reliable and robust- a must for our high-level government-sector clients. I highly recommend it.

Kobi Waitzer, System Engineer
Motorola Solutions

Motorola Solutions
Technology
Fuji Xerox
Technology

Since 2010, Fuji Xerox has utilized SysAid’s innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs – from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster.

Daniel Doohan, BPS Application Support Team Leader
Fuji Xerox

Fuji Xerox
Technology
Volksbank Triberg eG
Finance
Volksbank Triberg eG
Finance

LATAM - Other Selected Customers

Organizacion Hercules S.A.
Giga
ITSM Consulting Services, Mexico
Dr. Babor
Unicomer
Compartamos Financiera S.A.
Tambora
Green Code S.L.
Veracel

“Having evaluated and used numerous Help Desk solutions, I find SysAid to be far superior in ease of setup and use, features and reports as well as cost. It has exceeded all of my (very high) expectations.”

Michael Lee, Director of IT
Comal County, Texas
Wakefield Grammar School
Education

Ease of use is a key factor for us. With SysAid it’s straightforward to establish a workflow from ticket creation to resolution. We are now able to provide a better service for our staff across 5 campuses.

John Lister, Technical Director
Wakefield Grammar School

Wakefield Grammar School
Education
North York General Hospital
Healthcare
North York General Hospital
Healthcare
Crawshaw Academy
Education

By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service. You have no idea how much organizational value it has added, both for IT and other administrative departments. And we can now respond to 50% of calls via remote control, meaning real-time support in classrooms without disrupting learning.

Craig Boyle, ICT Network Manager
Crawshaw Academy

Crawshaw Academy
Education
St. Patrick's University Hospital
Healthcare
St. Patrick's University Hospital
Healthcare
Partnerships In Care
Healthcare
Partnerships In Care
Healthcare
Barrachd
Technology
Barrachd
Technology
Titan Lenders
Finance
Titan Lenders
Finance
OMNI ISG
Technology
OMNI ISG
Technology
Hawaii National Bank
Finance

We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management.

Steven Takeda, VP of Infrastructure Support
Hawaii National Bank

Hawaii National Bank
Finance
Fluortek
Manufacturing

SysAid Cloud is the only software I manage that just consistently works and improves with each revision. We have been using this solution for over six years and I have found it to be extremely helpful for incident reporting and tracking, asset tracking and inventory, and also the knowledge base feature. SysAid has become a huge administrative help on a very, very low salary, and we look forward to the continuous updates. The Cloud edition is simply tremendous value for any environment. I am so happy we have this at Fluortek.

Don Dreibelbies, MIS Manager
Fluortek

Fluortek
Manufacturing
Oiles America
Manufacturing

SysAid is an excellent IT management software that has tons of features that make my job as an IT manager easier. The ticketing system is easy for our end users and the asset management makes tracking equipment a breeze. We also benefit from the ability to remote into our end users' machines. To have all of this rolled into one package is extremely helpful.

Eric Krueger, IS Supervisor
Oiles America

Oiles America
Manufacturing
LAN
Aviation
LAN
Aviation
The Guardian
Media
The Guardian
Media
Royal London Society for Blind People
Non-Profit
Royal London Society
Non-Profit
Illuminas
Technology
Illuminas
Technology
Edrington
Manufactoring
Edrington
Manufactoring

Over 10,000 Companies Rely On SysAid