Highlights
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The fastest-growing municipality in the US has a very small IT team. To meet the changing demand, they needed to automate processes such as patch implementation, asset tracking, ticket management, onboarding, and more.
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With city divisions acting as technological silos, the IT team spent too much time putting out fires and trying to standardize disjointed solutions, without the visibility needed to prioritize services.
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The IT team’s technician skill sets were being squandered on handling low-level and low-value tickets rather than dealing with more pressing matters.
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SysAid implementation managers provide support before, during and after implementation of the service management platform, making sure all needs are met.
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SysAid provides clear visibility into IT services, with the ability to track and assess support activities, asset management, maintenance and upgrades, and more, enabling a proactive, time-saving approach to IT.
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SysAid Copilot empowers end users to self-resolve issues with the AI Chatbot and AI Emailbot, freeing up the IT technicians’ time to spend on more creative and complex priorities.
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90% improvement in routine software patch success rates.
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3 months to dramatic savings in time and resources.
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20% reduction in MTTR since adopting SysAid Copilot.
“The SysAid team continues to impress me with the quality of support. The introduction of SysAid Copilot did nothing less than solidify that we made the right move when we chose SysAid.”
