Higher Education
IT Ticketing System that actually graduated.
Everything You Need to Empower Your Students, Faculty and Staff
Students
Students nowadays are independent and self-sufficient, who want everything on their mobile devices. And they want it fast.
IT teams
IT teams want a robust system that reduces costs and improves productivity.
Administration
Administration wants to see dashboards to measure performance, identify problems, and strategize growth.
SysAid for Teams
Give your end users the best experience when they ask you for help!
SysAid for Teams uses the power of SysAid’s Service Automation to provide auto-resolution, auto-routing, and even kick off workflow processes.
Outstanding Student Experience
Students are empowered to self-resolve, get service, check ticket statuses, and receive updates 24/7 – within Microsoft Teams.
Admins Enjoy an Easier Life
IT admins leverage service automation to do the “heavy lifting”, get tickets properly classified, with full audit trail.
Faster Resolution of Tickets
Tickets are routed to the right hands and admins get more information to help them.
Quick Time to Value
It’s easy to configure and roll out the SysAid Bot, which uses the same categories and knowledge articles that are already configured and published within SysAid.
Within Microsoft Teams
Students enjoy all all the functionality of the AI Service Desk on their mobile devices, within the Teams app.
That Requires No Programmers!
Highly Customizable, Cost Effective,
Robust ITSM for Your Campus
Smooth On-campus and remote Experience
-
Knowledge Base with the answers to common questions, provide easy “how-to” instructions and videos, so end users can easily resolve issues by themselves
-
Remote Control capabilities built right into our help desk allows IT to connect directly to users laptops and resolve issues, from anywher
-
24X7 Self Service to help students resolve common IT issues like password reset
More Automation, Less Repetition
-
Ticket Automation boosts productivity with automated routing, escalation and end-user notifications, to ensure timely ticket resolution in line with your SLAs.
-
Task Automation accelerates service delivery and automates manual, repetitive IT tasks – at the push of a button.
-
Self-Service Automation for easy, automated fixes users can perform all by themselves, students can just click, text, or chat and it’s done.
-
Workflow Automation transforms manual tasks across the entire organization into smooth, fully automated digital processes.
No More Chasing Down Your Assets
-
Built-In Asset Management helps you view, secure, and manage your assets directly from within your service desk.
-
Inventory Management to easily discover assets in your network, with a full picture of their hardware components and software products
Probably the Quickest Implementation!
SysAid can get you up and running within 6 weeks.
Read Up on Smarter ITSM
Start Crushing IT
