AI-first IT asset management

SysAid discovers assets in real-time, delivers actionable insights, and enables hands-free automation—so you can reduce risk, optimize resources, and stay focused on what matters most.

Join 10M users all over the world

With AI agents on your side, IT asset management is a whole lot simpler

Traditional IT asset management tools give you data. SysAid’s AI-first ITAM gives you intelligence you can act on. With AI agents continuously discovering your entire IT environment across hardware, software, cloud, and endpoints, you can proactively identify risks and optimize usage instead of getting stuck in busywork.

See everything.
Miss nothing.

Map every device with AI-powered IT asset discovery software. SysAid provides real-time IT asset monitoring systems and IT asset tracking solutions, so nothing slips through the cracks.

Offload busywork onto AI

Delegate your most time-consuming tasks to SysAid’s AI agents. From onboarding assets to managing hardware inventory, to flagging license and asset compliance issues and triggering tickets.

Proactive Monitoring. Instant Fixes.

Whether it’s a failing device, an expired license, or a recurring ticket, SysAid’s AI automations turn your service desk into a command center of self-healing IT.

Smarter asset management starts here

Contextual asset data for faster,
smarter decisions

Gain deep insights into asset health, usage, and risk, with AI-enriched data that powers smarter decisions and intelligent recommendations. With real-time asset intelligence embedded in your tickets, you can streamline operations, boost efficiency, and prevent issues before they escalate.

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Know every asset, everywhere

Finally have full visibility into your entire, complex environment with our Advanced Discovery Network, powered by Lansweeper and amplified by AI. SysAid AI Agents dynamically learn from discovery data, identify anomalies, and anticipate risks across IT, OT, IoT, and Cloud systems—eliminating blind spots with precision

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CMDB

Track your CIs, automatically import data into your CMDB, and get a bird’s-eye view of how different items in your IT network relate to each other.

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Fast to set up.
Fast to scale.

SysAid fits neatly into your existing IT workflows
and tech stack, to lift efficiency and productivity
across your entire ecosystem.

Key features:

Inventory management

Automatically discover network assets to get a comprehensive view of your organization’s hardware and software—making lifecycle management much simpler.

Remote control

Give your service desk agents the power to securely resolve issues on any device from anywhere, ensuring faster response times and end user satisfaction.

Software management

Easily manage installed software, track locations, and automate renewal reminders for assets that AI agents have already deployed, for optimal software utilization and compliance.

Network discovery

Scan IT assets and attributes across the network with built-in discovery capabilities—coupled with automatic updates to ensure data is accurate.

Patch management

Deploy patches to individual or multiple computers simultaneously, aligned with your customized policies—and seamlessly integrated with change management processes.

Service desk integration

Automatically include relevant asset information such as screenshots or videos for swift issue resolution. AI Agents can also track the asset source of incidents or requests.

See how pre-built AI agents make asset management easier

Check asset warranty expiration

Intune – List of managed devices

Detect high failure rate devices

Intune – get devices

Find assets with missing critical information

Intune – delete device

Find assets with missing critical information

Intune – reboot device

Get asset and CI information by user

Intune – retire device

Get asset and CI information by user

Intune – shutdown device

Scan assets for harmful software

Intune – update device

Scan for inactive PCs

Intune – wipe device (requires confirmation)

Self-Service – asset hardware diagnostics

Frequently asked questions

What is IT asset management (ITAM)?

IT Asset Management (ITAM) is a type of business management directly connected to your organization’s IT infrastructure. It involves keeping track of all assets, including hardware (e.g., servers, computers, printers), software (e.g., antivirus, Microsoft Office), network and non-network devices, such as keyboards, desks, and chairs.

Do I need ITAM?

If you are responsible for managing an IT infrastructure, then yes, IT Asset Management is essential. It provides knowledge about all the parts of your IT infrastructure, allowing effective management from cost, audit, compliance, and operational perspectives.

How does it work?

IT Asset Management happens by integrating asset data into IT Service Management (ITSM) processes like incident, problem, and change management. It’s not just about having a comprehensive list of assets; it’s about leveraging this information to enhance various ITSM processes.