AI-Driven Workflow Designer,
built for IT

Design no-code workflows that trigger and respond to AI Agents, streamlining approvals, onboarding, and more.

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Keep IT moving fast. Like it should.

Clunky processes, unclear ownership, and three too many manual steps mean unnecessary delays and confusion. But with SysAid’s no-code AI-powered Workflow Designer, you can make any process—from ticket routing to approvals—run as smoothly and reliably as clockwork.

ITSM workflow designer illustrating SysAid’s ITIL change process steps with assessments and CMDB integration at each stage. - SysAid

Why IT teams trust our workflow designer

Build with ease

Build with ease
Design any workflow in minutes—just drag, drop, and connect. No developers or code needed. Create flows across incidents, changes, problems, or service requests, all with built-in visibility and ITIL alignment.

Workflows that think

SysAid AI Agents monitor your service desk in real time. When they spot spikes, breaches, or flags, they suggest or trigger the right workflows—so you stay ahead, not reactive.

Self-healing by design

When a system fails or a ticket pattern emerges, AI Agents step in automatically, launching the exact remediation flows you’ve defined. No bottlenecks. No delays.

Get started in no time

Need a new workflow? Just tell SysAid Copilot what you want to create and it will instantly draft you a workflow, complete with smart steps, conditions, and actions.

Drag. Drop. Done. It’s that easy.

Create your workflow effortlessly in a clean, intuitive workspace. Simply add phases, assign owners, and trigger actions — no coding required.

ITSM workflow: HR request, IT setup, and manager approval stages shown in SysAid Service Desk flowchart. - SysAid

Everything you need to automate workflows

Phase-based visual design

Create workflows with clear stages that are simple to build, track, and manage

Prebuilt action items

Drag in approvals, emails, task assignments, and more — no setup needed

Custom conditional logic

Route flows dynamically based on status, user, asset, or your own rules

ITIL-based templates

Get started quickly with ready-made templates for incidents, changes, problems, and requests

Real-time tracking

Watch your workflow in motion with live progress updates

Version control & test mode

Build safely — test before publishing and roll back anytime

Reusable actions across templates

reuse common actions across workflows — no need to start from scratch

Workflow guidance

SysAid Copilot suggests next steps, flags missing phases, and ensures logic consistency so you move faster with confidence

AI agent integration

Trigger workflows with SysAid AI agents, such as onboarding or approvals. And invoke agents within workflows, such as, generate a KB article or send a reset link.