Request management that moves as quickly as you
Give users what they need —minus the back-and-forth—with SysAid’s AI-powered portal for request management and fulfillment.
“Automated ticket creation reduced time spent submitting tickets and service requests by 54%.”
When request management is messy, everyone knows it
End users are frustrated. Agents get lost chasing info they should have had upfront. And managers lose sight of what’s important.
SysAid’s AI-powered request management platform cuts through the chaos—with automated flows, clear status tracking, and one clean place for every service request.
Why IT teams trust SysAid’s request management
Smarter self-service
Help users resolve requests before they’re submitted through the smart self-serve portal.
Faster fulfillment
No manual routing, approvals, or status updates. That’s handled for you—automatically.
Full visibility and control
Never miss a thing with all requests tracked and auto-organized for you and your team.
Meet the self-service request management portal
that does the heavy lifting for you
SysAid Copilot for End Users
Smart category suggestions in the queue
Ticket journey management
One-click submissions
Provide exceptional support to your end users, employees, and clients. Our generative AI-powered chatbot offers 24/7 assistance in their preferred language, providing an intuitive, conversational experience. Boost customer satisfaction and get everyone back on track faster.
SysAid’s AI intelligent categorization analyzes each ticket’s content and suggests the most relevant categories to help resolve them faster.
Track the complete lifecycle of a service record with the Journey tab—including all activities, changes, and communications associated with each ticket.
No need to fill in forms manually. You can now submit service requests effortlessly with a single click through the AI chatbot
Everything you need to make request management effortless
AI Chatbot in the Self-Service Portal
SysAid’s AI Chatbot helps end users submit requests faster by chatting with them to understand their intent—and fill in tickets on their behalf.
Approval workflows
Implement automated approval processes to ensure requests are reviewed and authorized quickly.
SLA timers & escalations
Maintain compliance and manage service level agreements easily with built-in timers, escalation rules, analytics tools, and dedicated AI agents.
Dynamic forms
Capture exactly what you need with smart, dynamic forms that adjust based on request category — built using no-code drag-and-drop design.
Auto-routing and auto-response
Automatically assign tickets to the right agent, send real-time updates, and close the loop faster with intelligent routing logic.
Agent queue tools
Boost productivity with inline editing, bulk actions, Zen Mode, autosave, and custom views — all from a clean, intuitive queue.
Ticket journey view
Get full visibility into each ticket’s lifecycle — including status changes, actions, automations, and internal notes — in one chronological timeline.
AI summaries & real-time notifications
Resolve issues faster with AI-generated summaries of key ticket history and actions—right from the queue, while real-time alerts keep agents and end users informed at every step.
How SysAid helps admins resolve issues faster
Let’s say an admin gets a ticket: “My laptop is slow.” Instead of you digging
through logs or searching past cases, here’s how SysAid helps.
The issue is submitted
SysAid Copilot Intake captures the complaint in natural language and creates a service record — tagging the device, urgency, and symptoms automatically.
AI detects patterns and similarities
Next, the AI Agent for Similar Resolved Tickets analyzes the issue description and searches for matching cases and fixes, saving hours of investigation.
Automated root cause insight
The Recurring Issue Detector then checks if this laptop, user, or department has had similar problems in the past. And if there’s a pattern, it’ll flag it.
SysAid Copilot helps close the loop
Based on all the context, SysAid Copilot for Agents drafts a response with the proposed resolution, actions taken, and next steps — which the admin can review, edit, and send with one click.
“80% of tickets are now submitted through the SysAid self-service portal”
Request management.
Now effortless with SysAid.
